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Reviews of The Zuri Kumarakom Kerala Resort & Spa

5 out of 5
The Zuri Kumarakom Kerala Resort & Spa
V-235 A1 to A54, Karottukayal, Kottayam, Kerala

Reviews

8.6

Excellent

Rating 10 - Excellent. 108 out of 196 reviews" "
Rating 8 - Good. 54 out of 196 reviews" "
Rating 6 - Okay. 16 out of 196 reviews" "
Rating 4 - Poor. 11 out of 196 reviews" "
Rating 2 - Terrible. 7 out of 196 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mrs. Saumya

Stayed 2 nights in Feb 2024

8/10 Good

vadivazhagu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Santhosh Kumar Singh on 31 Jan 2024
Dear GuestThank you for your feedback.We are humbled and happy that the team took care of all your needs.We look forward to welcoming you back soon.

10/10 Excellent

Sara

Stayed 2 nights in Jan 2024
Response from Santhosh Kumar Singh on 31 Jan 2024
Dear Guest Thank you for this wonderful feedback and we hope to see you soon to this breathtaking backwater destination.

10/10 Excellent

Meena, LONDON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really very well maintained resort with lovely staff. Food is very pricey though. Other than that was a good stay. If you want peace and quiet with lots of greenery this is place to go.
Stayed 2 nights in Dec 2023
Response from Santhosh Kumar Singh on 22 Dec 2023
Dear Guest Thank you for your wonderful feedback. We are humbled and happy that the team took care of all your needs. We look forward to welcoming you back soon.

10/10 Excellent

Selvalingam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Santhosh Kumar Singh on 24 Jun 2023
Dear GuestThank you for choosing destination kumarakom.We are one of the oldest property in the destination and most sort out for its contemprary design and charm.We have noted your feedback and will look into the same.

8/10 Good

Ragesh

Liked: Staff & service, amenities, property conditions & facilities
Nice place with all amenities to spend a day inside the property
Stayed 1 night in Apr 2023
Response from Santhosh Kumar on 1 May 2023
Dear Guest,Thank you for taking time and sharing your valuable feedback.We look forward to have you staying with us in near future.

10/10 Excellent

Gaurav

Stayed 1 night in Mar 2023
Response from Santhosh Kumar on 1 May 2023
Dear Guest,Thank you for sharing your valuable feedback.

4/10 Poor

Jeffrey

Stayed 2 nights in Mar 2023

10/10 Excellent

Mangalore Vasanth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort!
The resort is beautiful. Very well maintained gardens and external areas. The whole resort feels quite cool with the greenary all around. The pool and the gym was excellent. The Maya spa was nice. It's a very relaxing and rejuvenating. Overall avgreat resort to stay.
Stayed 2 nights in Jan 2023
Response from Santhosh Kumar Singh on 19 Jan 2023
Dear Guest,Thank you for taking time and sharing your valuable feedback.We look forward to have you staying with us again in near future.

8/10 Good

Ridam

Liked: Cleanliness, amenities, property conditions & facilities
as

10/10 Excellent

Beena

10/10 Excellent

Varghese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Nov 2022
Response from Santhosh Kumar Singh on 28 Nov 2022
Dear Guest,Thank you for taking time and sharing your feedback.It means a lot for the team.We look forward to have you staying with us again in near future.With warm regards,

2/10 Terrible

Vikyath

Disliked: Cleanliness

4/10 Poor

Pinkesh

Travelled with group
Disliked: Cleanliness
Worst and pathetic service
This was the worst stay we had. The service is too poor. Arrogance or mr. Abhishek ( duty manager) and his behiaviour and attitude is absolutely not acceptable. Also non of the department accepts ther mistakes. It also takes nearly 45 min to have bath towels to the room and nearly 2 hours to have food. ☹️☹️ very disappointing and horrible service.
Stayed 3 nights in Oct 2022
Response from Santhosh Kumar Singh on 16 Nov 2022
At the onset , we would like to extend our sincere apologies for the inconvenience caused to you.We had a detailed investigation of the matter and found that the complaints that you mentioned here regarding the towels and food were brought to us only at the time of departure while you were settling your bills and a hefty discount was demanded as compensation . Never once during your stay, these issues were highlighted to any of our staff or the concerned department so that we could have investigated it at that point of time and definitely made some corrective measures if found to be genuinely true. Also, it was noted that there was some sort of intimidation and threatening made to our staff about posting a negative review on the social media platform if the compensation demands were not met which we clearly do not encourage

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful location and grounds. Excellent accommodations, clean and comfortable. Wonderful staff. General facilities are in the process of post-covid maintenance, but still very nice.
Stayed 5 nights in Jul 2022
Response from Santhosh Kumar Singh on 23 Jul 2022
Dear Guest, Thank you for taking time and sharing your feedback. We look forward to have you staying with us in near future. With warm regards

8/10 Good

Sriram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Lovely in fact. Wooded, nestled amongst trees and a lake. Picture perfect. Service was slightly less than expected. We could check in only at 5 pm. Service at the tables were slightly slower. Staff made every effort though. Did massages at Maya Spa - awesome. I will stay again for sure.
Stayed 2 nights in Mar 2022
Response from Santhosh Kumar Singh on 25 Mar 2022
Dear Guest, Thank you for taking time and sharing your feedback. We look forward to have you staying with us in near future

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Kumarakom resort
We liked the stay here. Very quiet and the breakfast was good too. The staff were friendly and helpful (although we had to manage our luggage ourselves on and off the buggy which was strange for a 5 star hotel). There are tons of spa options and enjoyed the treatment that we had was good. The water wasn't getting warm enough and when checked been told that it is set to a temp of 45 degree but it wasn't hot enough for the bath tub. The cottages have the balcony with the lagoon view but the poor design of the roof means we cant stay there while raining (or after rain till its dried out). Majority of the place was still closed post lockdown so we couldnt explore it all but it was well worth the money.
Stayed 2 nights in Aug 2021
Response from Santhosh Kumar Singh on 25 Aug 2021
Dear Guest, Thank you for sharing your feedback regarding your stay. We're working on specific areas that need improvement. We assure you that you will see added value in the future. We are continually trying to improve the variety and quality of our service. We look forward to have you staying with us in near future.

8/10 Good

Wilfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there only for a day, but we enjoyed a lot. Would like to go there again with my family.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Santhosh Kumar Singh on 5 Jan 2021
Thank you for sharing your feedback regarding your stay. We're working on specific areas that need improvement. I assure you that you will see added value in the future. We are continually trying to improve the variety and quality of our service. We look forward to have you staying with us in near future.

8/10 Good

Simon

Stayed 2 nights in Feb 2020
Response from Santhosh Kumar Singh on 22 Dec 2023
Dear Guest Overwhelmed and happy to hear that the stay was comfortable and team took good care of you. Do visit our webpage for stay offers and wellness package and look forward to welcoming you back soon with friends and family.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and nice ambience. well kept surroundings. food was good. overall, it was relaxing and a wonderful experience.
Stayed 2 nights in Feb 2020
Response from Santhosh Kumar Singh on 19 Feb 2020
Dear Guest, Thank you for sharing your delightful feedback about The Zuri Kumarakom. It is a pleasure to know that you enjoyed the welcoming hospitality that we strive to offer here along with our range of services and fine accommodation. We look forward to the pleasure of welcoming you back soon.

8/10 Good

Kiritharan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Santhosh Kumar Singh on 9 Feb 2020
Dear Guest, Thank you for taking time to rate our resort. We look forward to have you staying with us in near future.

10/10 Excellent

Davinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort. Very helpful and attentive staff. Good Buffet and awesome ambience.
Stayed 2 nights in Nov 2019
Response from Santhosh Kumar Singh on 27 Nov 2019
Dear Guest, We are pleased to see that you enjoyed your time at The Zuri Kumarakom. We have noted your valuable feedback. On behalf of our entire team at The Zuri Kumarakom we thank you for your business and we hope to see you again when your travels bring you back to the destination!

8/10 Good

Nandita, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the cottage style rooms and views. Loved the spa. Great massage by Ambili!!! There was not much to do there. The 2 small boat activities are kind of boring and no guests were seen doing them. There is an amphitheater area but no dance or performance was done while we stayed Mon - Thurs. This could be a really nice place for guests to gather and be entertained. The bar with happy hour is hard to find and kind of hidden so hardly anyone comes there. It is really nice and would make a cool place for guests to hang out. Make it more accessible!!! Based on site information, I expected the small lagoon boat ride to be included in the daily rates but it was an extra Rs. 3000. Overall nice property but it could use some more entertainment or community gathering activities.
Stayed 2 nights in Nov 2019
Response from Santhosh Kumar Singh on 12 Nov 2019
Dear Guest, We are pleased to see that you enjoyed your time at The Zuri Kumarakom. We have noted your valuable feedback. On behalf of our entire team at The Zuri Kumarakom we thank you for your business. The resort has got the following activities and facilities to extend... Yoga and meditation at Body Temple daily from 0700 hrs. to 0800 hrs. Evening local Kerala cultural program including live musical entertainment at Natya - our exclusive amphitheatre by the Lime Tree Restaurant Deck Paddle boat ride and Bamboo rafting in the lagoon between 1100 hrs. to 1800 hrs. Fishing and fish – feeding in the lagoon between 1100 hrs. to 1800 hrs. Cycling within the resort premises between 1100 hrs. to 1800 hrs. Wireless internet access for one device within the resort premises. Usage of Gymnasium {gym wear is mandatory} and Swimming Pool {swimsuit is mandatory} between 0700 hrs. to 1800 hrs. Usage of Sauna, Jacuzzi & Steam bath (Minimum one hour prior appointments required) between 0900 hrs. to 1800 hrs. Performance at amphitheatre is subject to weather conditions. In case of rains the performance will take place at the restaurant deck area. We hope to see you again when your travels bring you back to the destination.

8/10 Good

Guylaine

Liked: Staff & service, property conditions & facilities, room comfort
The location was very good and so were the staff! However the bathroom was not properly cleaned. Very good security and the spa & pool were excellent
Stayed 3 nights in Nov 2019
Response from Santhosh Kumar Singh on 7 Nov 2019
Dear Guest, It was a pleasure having you stay with us at The Zuri Kumarakom. I take this opportunity to thank you for your time in evaluating our property and services. We are happy to know that you have enjoyed your stay with us. We are truly grateful for the wonderful things you have said about the resort, team and services. We are sorry to hear that the bathroom was not properly cleaned. At The Zuri Kumarakom, we are committed to consistently providing warm, efficient and discrete service to our guests and their appreciation and acknowledgement is always our greatest reward. I am delighted you had a memorable stay with us and we were able to exceed your expectations and look forward to welcoming you back.

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019
Response from Santhosh Kumar Singh on 2 Oct 2019
Dear Guest, Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Request you to please share more information to enable us to look in to the matter were we have failed to meet your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Kumarakom.

10/10 Excellent

Pradip

Liked: Cleanliness, property conditions & facilities, room comfort
The room service not good ! Delayed service .
Stayed 2 nights in Feb 2019
Response from Santhosh Kumar Singh on 26 Feb 2019
Dear Guest, We value guest feedback - both positive and negative - as it helps us to improve the guest experience. We are very sorry for the disappointing service you experienced. We will look in to the matter and work hard to improve on the delivery timing of services. We look forward to have you staying with us in near future.

10/10 Excellent

Richard, London and Norfolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zuri is beautiful, relaxing and set in stunning scenery. The staff are wonderful, the food is really excellent, and you get to try Keralan specialities each day as well as a wide choice. I particularly enjoyed the spa and gym where Sinoj Pillai the trainer was so kind and spent time with me every day helping me through some injuries, full of excellent advice on stretching, and leaving me after 13 days convinced and positive about the progress I had made. The house boat experience on offer was a huge treat, going to Allepi and experiencing the backwaters and the incomparable wildlife and bird life is memorable. Couldn't recommend it more highly, as a whole or part of a trip to the wonderful state of Kerala this is somewhere I will return
Stayed 13 nights in Jan 2019
Response from Santhosh Kumar Singh on 19 Feb 2019
Dear Guest, Thank you for taking the time to share your recent experience with us. We are so glad that you enjoyed our resort and thought our staff was attentive and friendly! We truly appreciate your kind words and we look forward to welcoming you and your family back to The Zuri,Kumarakom again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with beautiful amenities. Service is exquisite from the moment you arrive. It is a beautiful place to relax and be pampered.
Stayed 3 nights in Feb 2019
Response from Santhosh Kumar Singh on 12 Feb 2019
Thank you for taking time for sharing your valuable feedback. We are so glad that you had a great experience and happy with the services ! We truly appreciate your kind words and we look forward to welcoming you and your family back to The Zuri,Kumarakom again soon!

6/10 Okay

Cj, Kuwait

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Once you are past the property gates it is beautiful. Getting there could be a task especially if it's the person visiting is not familiar with the area. You need to go through narrow lanes. The Staff of the hotel really need to up their game. There's a lot lacking before the hotel can call themselves a 5 star property.
Stayed 1 night in Jan 2019
Response from Santhosh Kumar Singh on 2 Apr 2019
Dear Guest, We sorry we failed to provide the experience you have come to expect of us. We deeply regret your disappointment. We will make sure we focus on those details needing improvement to ensure your future stays are as comfortable as possible. We look forward to welcoming you back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
over all great location, very nice grounds and amenities. Food was Okay , not great and was pricy. House keeping needs more supervision as some essential supplies were missing often. One room key never worked after repeated requests. Staff was very friendly and "at your service.".
Stayed 4 nights in Jan 2019
Response from Santhosh Kumar Singh on 1 Feb 2019
Dear Guest, We appreciate you taking the time to write a review of your recent stay. We value guest feedback - both positive and negative - as it helps us to improve the guest experience. We are very sorry for the room key card issue and the amenities which were missed to placed by house keeping team. We shall ensure such lapse is not repeated in future. Thank you for bringing this to our attention. We look forward to have you staying with us in near future.

10/10 Excellent

Jay, Loughborough, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort and great service. Very nice evening entertainment.
Stayed 3 nights in Nov 2018
Response from Jobin Joshua on 27 Nov 2018
Many thanks for your encouraging feedback. We shall definitely share the same with our team members.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Time to update and refurbish!
Room was worn-tables, cabinets etc were very dated, some even chipped and fish worn off. When bath tub was filled, it leaked an inch or more water to the floor. We had to play janitor. We were getting ready for bed so didn’t want to be disturbed by a cleaning crew- we had to deal with a very wet floor all night. Dried mostly by morning.
Stayed 1 night in Sep 2018
Response from Santhosh Kumar Singh on 1 Oct 2018
Dear Guest, Thank you for commenting on your recent stay at The Zuri,Kumarakom. We are in the process of enhancing with varying touches throughout the design elements of each room and open areas. We do hope you will choose to return once again to enjoy the service and offerings, as it will be our most sincere pleasure to welcome you back.

6/10 Okay

Vishal

Liked: Property conditions & facilities
Disliked: Staff & service
Stay at Zuri Kumarakom with Friends
Resort start was good. It would have been better if they have more indoor activities like pool and table tennis. Ensure you don’t book this place during the Monsoon season. Even though the place was flooded, the hotel was ready to cancel my booking. Resort food was not that great and all the restaurants outside were closed because of flood. Check in process was easy and the room service was also excellent. Check out didn’t go well as we had to carry all our baggages ourselves as nobody turned up even after making a phone call. May be a unique case for us..overall the stay was just average.
Stayed 2 nights in Jul 2018
Response from Santhosh Kumar Singh on 20 Sept 2018
Dear Guest, Thank you so much for your review following your recent visit to The Zuri,Kumarakom. With regards to activities, we offer the following activities for all our residential guests... Paddle boat ride in the lagoon, bamboo rafting in the lagoon, cycling in the resort, morning yoga session, billiards. We will definitely consider to add more indoor activities. Every year July & August month is a monsoon period in Kerala with moderate rainfall, but unfortunately this year Kerala had unexpected heavy torrential rainfall, which had led to flood situation. With regards to your departure experience, we deeply regret for the inconvenience caused. We shall certainly take corrective measures to avoid such instances in future. We look forward to have you staying with us in near future.

8/10 Good

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, access road poor.
Stayed 1 night in Jul 2018
Response from Santhosh Kumar Singh on 8 Aug 2018
Dear Guest, It is wonderful to hear that you enjoyed your recent visit to The Zuri,Kumarakom and its surroundings! Thank you so much for taking the time to give feedback about your experience. With regards to the access road condition, the matter has been already taken up with the local body, hopefully they shall be able to fix it after this monsoon season. We look forward to have you staying with us in near future.

8/10 Good

Svwati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort...staff is courteous, service is good but not extraordinary.
Stayed 2 nights in Jun 2018
Response from Santhosh Kumar Singh on 21 Jun 2018
Dear Guest, Thank you for taking the time to share your valuable feedback regarding your stay at The Zuri Kumarakom. We are sorry to hear that we did not meet your expectations with regards to the service extended.Your feedback will encourage us to improve our success.

2/10 Terrible

Beena, United states of America

Disliked: Cleanliness, staff & service, property conditions & facilities
terrible experience at the hotel
Staff are not friendly at all . We had difficulty contacting Zuri Kumarakom for reconfirming the reservation since their online phone number is wrong . We booked the hotel for one night and there was a mismatch on the dates we booked. Even with plenty of vacant rooms due to off season and raining , they were unwilling to accommodate us . When we decided to leave after 2 hours of waiting in their lounge, they offered a room and we declined it. They overcharge for their food and rooms. You get a better hotel accommodation in US with all convenience compared to their room rate and other expenses. I was planning to go back next year with my family but I decided against it due to our bad experience with staff members at Zuri Kumarakom and also due to their overpriced rate. I do not recommend this hotel at all. .
Stayed 1 night in Jun 2018

10/10 Excellent

Ann, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and relax but food price is outrageous and not excellent quality for the price. Breakfast buffet is great.
Stayed 1 night in May 2018
Response from Santhosh Kumar Singh on 21 Jun 2018
Dear Guest, Thank you for commenting on your recent stay at The Zuri, Kumarakom and for choosing our resort for your visit. It is good to hear you enjoyed your visit. We are sorry to hear that we did not meet up to your expectations with regards to food price and quality. We shall look in to this. Your feedback is an opportunity for us to gauge our success.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jobin Joshua on 24 Apr 2018
Many thanks for your encouraging and positive review.

10/10 Excellent

Don, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in exquisite landscaped gardens.
Everything about this resort was just delightful. Welcoming attentive staff; spacious rooms and exception buffet meals in splendid surroundings. A relaxing end to our to our month long tour of Kerala.
Stayed 10 nights in Mar 2018
Response from Santhosh Kumar Singh on 4 Apr 2018
Dear Guest, Thank you so much for your comments regarding your recent visit to The Zuri,Kumarakom. It is wonderful to hear that you enjoyed your stay. We look forward to welcoming you back the next time your travel plans include an overnight stay in Kumarakom.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing experiencd
the staff were continually attentive and keen to deliver the highest standard of care reception and resturant staff were brilliant. The spa offered a tremendous range of treatments The resort was very well kept and the lagoon view bungalows were excellent. We thought the addition of private outside showers was great. The bathroom was very large and wellequipped
Stayed 2 nights in Mar 2018
Response from Santhosh Kumar Singh on 21 Mar 2018
Dear Guest, Thank you for taking the time to complete the review of your recent visit to The Zuri,Kumarakom. Your feedback is valuable to us, as is your choice of resort. We hope to have an opportunity to welcome you back for future visits when your travels return you to Kumarakom.

10/10 Excellent

sanjay, jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to relax at the water front. Staff very courteous
Stayed 1 night in Feb 2018
Response from Santhosh Kumar Singh on 21 Mar 2018
Dear Guest, Thank you for your valuable feedback. We hope to have an opportunity to welcome you back in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful lakeside hotel with excellent spa
This was our 3rd visit to Kerala but our 1st stay at the Zuri. We chose it over the Kumarakom Lake Resort as it was slightly cheaper and we wanted to go somewhere new. We were not disappointed. Stayed in a cottage which was large and very clean with an outdoor shower area. The cottages back onto the internal lake, whereas the suites have a plunge pool and overlook Lake Vemnabad itself. It is a beautiful setting and very relaxing. The food was excellent, although there are few healthy options other than fruit. All the staff were extremely friendly and helpful; in fact the service was some of the best we have experienced anyway included much more expensive luxury resorts. The spa, swimming pool and gym are clean and of a high standard. We booked a week of treatments and were very satisfied with our experience. All in all, this is an excellent resort which we can thoroughly recommend. We will certainly stay there again in future.
Stayed 8 nights in Jan 2018
Response from Santhosh Kumar Singh on 19 Feb 2018
Thank you for your valuable feedback. We look forward to have you staying with us in near future.

8/10 Good

Verified traveller

Liked: Staff & service
A beautiful setting and the staff were very helpful and friendly staff.
Stayed 1 night in Feb 2018
Response from Santhosh Kumar Singh on 21 Mar 2018
Dear Guest, Thank you for taking the time to provide your feedback. We are sorry to hear that we didn't meet up to your expectations in regards to cleanliness of floor. and bathroom. We shall take up the same with the concerned team. We look forward to have you staying with us in near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful retreat The grounds are magnificent with a many different trees and palms. Arrived from the Malabar in Cochin via the water, which added to the experience. The staff could not have been more attentive
Stayed 7 nights in Jan 2018
Response from Santhosh Kumar Singh on 30 Jan 2018
Dear Guest, Thank you for taking the time to review your recent visit to The Zuri, Kumarakom. We are happy to hear that you liked the resort and the facilities provided. We are sorry to hear that the staff were not more attentive. We look forward to have you staying with us in near future.

10/10 Excellent

Fuzz, Mumbai India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Serene
A really nice peaceful spot in Kumarkoam. They really put an effort to keep the guests happy. Beautiful local architecture well maintained.
Stayed 1 night in Dec 2017
Response from Santhosh Kumar Singh on 2 Jan 2018
Thank you for taking time and sharing your feedback. We are happy to hear that you have enjoyed your stay with us and happy with the services provided. We look forward to have you staying with us in near future.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Zuri
Really enjoyed our 3 days at The Zuri. The chalet was fantastic, the view was exceptional, and the private pool was great. The food was delicious, and the staff very friendly and went the extra mile. The only negative was the comfort of the lounge furniture. They were old and very upright. Not great for relaxing or watching TV.
Stayed 3 nights in Dec 2017
Dear Guest, Thank you so much for taking the time to comment on your recent visit to The Zuri, Kumarakom and for your recommendation. I am so glad our team took good care of you and that you enjoyed our facilities, food and location. With regards to furniture, we will definitely look in to the same. We look forward to have you staying with us in near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time.
Excellent property. Had a good time. Friendly staff and well maintained place.
Stayed 2 nights in Dec 2017
Dear Guest, Thank you for taking the time to review your recent visit to The Zuri, Kumarakom. Our team take great pride in providing the levels of quality and service that you would expect from a resort in our brand. We are happy to hear that you have enjoyed your stay with us. We look forward to have you staying with us.

10/10 Excellent

DR AJIT, KOCHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLEASE IMPROVE QUALITY OF FOOD SERVED FOR DINNER.LACKS TASTE BREAKFAST SPREAD WAS FINE
Stayed 1 night in Dec 2017
Response from Santhosh Kumar Singh on 12 Dec 2017
Dear Dr Ajit, Thank you for taking the time to review your stay. We are sorry to learn that we did not meet up to your expectation on the food part. We shall review on the same. We look forward to have you staying with us in near future.