Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
80% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from kuala lumpur

Only the location was pleasing

Posted 20-Jul-2014
Pros: only the size of the room.
Cons: Total renovation
Location: Near banks & food outlet
The room size was nice but able to hear next door rooms noise. TV was small and old. Wifi does not work.
5 out of 5
Recommended
for Everyone
by Kira Kwan from Malaysia

Perfect Hotel in Kota Kinabalu City

Posted 16-Jun-2014
Pros: Everything
Cons: Certain repair on the bathroom would be perfect.
Location: Shopping malls and tasting restaurants around Kota Kinabalu while getting best memory with my couple.
After a frustrating stay in a budget hotel in June 2014, moving in here 2 days it's same like "I am home". In here it's equipped with all things you need as a house: 1. Clean bed 2. Heating kettle 3. Coffees and Teas 4. Refrigerator 5. Hair dryer 6. Bed lamp 7. Cabled telephone 8. TV 9. Aircon 10. Heater bath 11. Shampoos and soap 12. Toilet rolls 13. Towels (Clean and soft) 14. Laundry hanger 15. Wardrove and many more. Very nice lift, customer services and bellboy are ready to service in 5 mins. Price is above average but it a perfect hotel for long stay. VERY RECOMMENDED HOTEL to stay.
3 out of 5
Recommended
for Everyone
by Laurie from Perth, Australia

Ok hotel, be careful of the adjoining restaurant

Posted 25-Apr-2014
Pros: Good price, helpful staff and good location
Cons: It's rather tacky to have a karaoke bar joined to the hotel i.e. part of the hotel. To me this totally brings down the hotel's image.
Location: Great location-markets, food, shopping centres very close by.
Hotel was ok but REALLY recommend you don't go the windowless option, it feels like an enclosed box. Westerners beware, we decided to go to the adjoining restaurant one evening. I ordered a meal, specifically quoting the item number. They made the wrong meal but told me the meal they delivered was in fact the one I ordered. The 'wrong' meal was fine but the point was it was perfectly ok with them to lie to me, presumably because I was a westerner and likely wouldn't know the difference. I wasn't happy at all to be treated like this!
4 out of 5
Recommended
for Everyone
by janet from australia

This traveller left a rating score only Posted 01-Feb-2014
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel if its in your budget

Posted 16-Jan-2014
I forgot to book the second and they were full but theY gave ud time to pack up and hotel
2 out of 5
by A verified traveller

Nice location, hotel is falling apart.

Posted 07-Jan-2014
Pros: the location, near to everything in KK City
Cons: Staff should be more friedly, cleaning the rooms, providing hot water, repairing their roof
Location: Kota Kinabalu is a nice town. The Sunday market is great.
Our room didn´t have a window. We were in room 1014, we didn´t have hot water, from our seiling was dropping water and they didn´t change our room even, just gave us a bin.
2 out of 5
Recommended
for Everyone
by A verified traveller

Good location, room shoddy but clean enough.

Posted 27-Dec-2013
I'd book this if you're looking to save a few bucks. For about $40 we had a room with no window, 2 twin beds instead of a double, sink drain was clogged. But we were jet lagged and exhausted so it was good enough to save money for a night but still have our own bathroom that was clean enough.
3 out of 5
Recommended
for Everyone
by A verified traveller

This traveller left a rating score only Posted 01-Dec-2013
4 out of 5
Recommended
for Couples
by KK from India

Great Location .... But not good service

Posted 29-Oct-2013 on Hotels.com
Best Western is great as usual esp the location. Walking distance to the pier. The service was not very good. Internet was not working in the rooms due to some issue and also the printer was not working in the lobby. But, the neighborhood was excellent was lots of eating options around.
5 out of 5
Recommended
for Everyone
by cathie from hope, canada

Nice hotel, good shopping, close to waterfront

Posted 13-Oct-2013
Pros: Location, tour directors very helpful. Tours run very well.
Cons: More western food @ breakfast, elevators very small
Location: Shopping mall across street, great restaurants nearby
Clean, staff helpful, had problem with tv - fixed immediately, breakfast more asian, but good.