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Reviews of ibis Samui Bophut

3 out of 5
ibis Samui Bophut
Bophut Beach Surat Thani, Koh Samui, Surat Thani

Reviews

8.0

Very good

Rating 10 - Excellent. 159 out of 596 reviews" "
Rating 8 - Good. 291 out of 596 reviews" "
Rating 6 - Okay. 105 out of 596 reviews" "
Rating 4 - Poor. 23 out of 596 reviews" "
Rating 2 - Terrible. 18 out of 596 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqueline, pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service. I highly recommend this property. The staff went above and beyond to make sure I had everything I needed.
Stayed 6 nights in Apr 2024

10/10 Excellent

Jacqueline, pittsburgh

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management Team on 16 Apr 2024
Dear JacquelineThank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Response from Management Team on 13 Apr 2024
Dear ErikaThank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Melissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Was ok for a short stay. Rooms were small and service very slow. Food and drinks over priced. We quickly found this all out and planned to eat off-site for meals apart from breakfast which we had pre booked.
Stayed 3 nights in Apr 2024
Response from Management Team on 13 Apr 2024
Dear Melissa,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Sara

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Management Team on 13 Apr 2024
Dear Sara,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Kristen

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on 31 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Kristen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price, great rooms. We had the combining rooms 4202 and it was nice and clean. Facilities are awesome, staff are super lovely. This is our third time staying here, first time was around when they first opened and it is still as good as back then, highly recommend. Fishermans village is a distance away and about 400bht to get there. You can walk along the beach but it’s a work out as the sand is very soft. Lots to do in fisher mans village, best coconut ice cream from a cart vendor and drunken elephant was great for food.
Stayed 2 nights in Mar 2024
Response from Management Team on 31 Mar 2024
Dear Kristen,We very much appreciate your comments regarding your stay at the ibis Samui Bophut. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Management Team on 24 Mar 2024
Dear Julie,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Angus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Discovered a wonderful family run restaurant some 350 metres from the Ibis named "Omsin Restaurant". Tasty, authentic Thai food at very reasonable prices (infact we suggested they increase their prices).
Stayed 14 nights in Feb 2024
Response from Management Team on 17 Mar 2024
Dear Angus,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Precha, PalmCoast

Travelled with family
Liked: Property conditions & facilities
A nice hotel for the price and right on the beach. The room is nice and quiet.
Stayed 5 nights in Feb 2024
Response from Management Team on 17 Mar 2024
Dear Precha,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Zimmer sehr veraltet. Anlage und Pool sehr schön angelegt.
Stayed 1 night in Feb 2024
Response from Management Team on 17 Mar 2024
Dear DenielThank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

nathalie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great beach and clear and clean water. Wonderful amd clean pools, one for adults came handy. Lots of good seating (long chairs and umbrellas). Bar and service at pools. Okay reception staff (try to help). Close to Fisherman's village and cheap restaurants, massages.
Stayed 6 nights in Feb 2024
Response from Management Team on 17 Mar 2024
Dear Nathalie,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Beryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money Lovely welcoming reception staff. Beautiful beach front hotel close to Fisherman's village. Recommend to anyone x
Stayed 4 nights in Feb 2024
Response from Management Team on 17 Mar 2024
Dear Beryl,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

liv

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Room was mouldy and bed felt really damp. We asked to move but all the rooms was the same. Other than that was ok.
Stayed 3 nights in Jan 2024
Response from Management Team on 29 Jan 2024
Dear Value Guest, Thank you for taking the time to tell us about your experience at the Ibis Samui Bophut. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Phillip

Stayed 7 nights in Jan 2024
Response from Management Team on 24 Mar 2024
Dear Phillip,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

HARISH

Okay
Location was good, rooms were very small, pretty expensive. They had some problem with the water system, water quality was bad.
Stayed 5 nights in Dec 2023
Response from Management Team on 16 Jan 2024
Dear Harish, Thank you for taking the time to tell us about your experience at the Ibis Samui Bophut. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

reece

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One night was enough
Rooms smelled musky and had not been cleaned properly. Would struggle to fit two people on the balcony. Overpriced for what it is. Stayed in nicer for a better price. Staff were friendly but it’s the only thing good going for this hotel. The hotel could do with a refurbish / refresh. Location is ok. About a 20 min walk to fisherman’s village.
Stayed 1 night in Dec 2023
Response from Management Team on 16 Jan 2024
Dear Reece, Thank you for taking the time to tell us about your experience at the Ibis Samui Bophut. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Paulo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 16 nights in Dec 2023
Response from Management Team on 7 Jan 2024
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again. Best regards, Management Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Great mid range hotel close to fisherman's village. Staff very friendly and couldn't do enough to help. Pool area kept very tidy and well maintained. Would recommend to anybody wanting to stay in the area.
Stayed 4 nights in Dec 2023
Response from Management Team on 10 Dec 2023
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again. Best regards,

10/10 Excellent

Jadranko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife needed a table to work on computer and drink a coffee.That was only reason she was dissapointed about a room.
Stayed 7 nights in Oct 2023
Response from Management Team on 10 Nov 2023
Dear Jadranko,Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review therefore your feedback is very important to us. But however our hotel us Standard of Accor hotel that no have table setup in the room.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

6/10 Okay

Nicole

Stayed 1 night in Aug 2023

10/10 Excellent

Wesley C.

Liked: Cleanliness, staff & service, property conditions & facilities
Massage outside looking at the beach, cabana style bar with swimming pools surrounding. This hotel restaurant has a decent variety on its menu.
Stayed 4 nights in May 2023

10/10 Excellent

Michael

Stayed 4 nights in May 2023

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and reasonable.
Rooms are on the small side and the breakfast was a sparse layout. Not the best !! Having said that, the booking was pretty cheap. Pools and water, great for kids.
Stayed 3 nights in Apr 2023

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at ibis , Will definitely stay again
Stayed 4 nights in Mar 2023
Response from Wichai H. on 12 Apr 2023
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again Best regards, Management Team

10/10 Excellent

NETANAL

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Wichai H. on 31 Mar 2023
Dear NETANAL, Thank you for taking time in writing us a review. Your feedback is importation for us for constantly striving to improve our service and to come up with the new facilities to enhance guest experience. We appreciate your feedback and hope to have the opportunity to welcoming you again the nearest future. Best regards, Management Team

2/10 Terrible

Matthew

Stayed 14 nights in Feb 2023
Response from Wichai H. on 12 Apr 2023
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again Best regards, Management Team

8/10 Good

Veronika, Prague

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 3* hotel at a very good location. Room was basic but all we needed for a 3-night-stay. It was clean (cleaned every day) but a but small for us (with 1.5 y old baby). Staff was very friendly and helpful. The laundry was great - washing machine as well as dryer were easy to be used. Breakfast was very basic, we would not book it again but rather went outside to go for breakfast. But the restaurant at the pool was nice - they had also special hours during lunch time, food and drinks were ok. We didn’t use pools but were always on the beach - beach wasn’t full at all. All in all ok stay in a 3* hotel.

2/10 Terrible

Steven

Disliked: Staff & service, amenities, property conditions & facilities
The service in the pool bar and restaurant was atrocious Had to be up by 7 if you wanted to get a sun bed Pools were really dirty and brown water came out of the shower and sink Would I stay here again definitely not 😡
Stayed 6 nights in Feb 2023
Response from Pui on 16 Mar 2023
Dear Steven, Thank you for taking time in writing us a review. We regret to hear that our Pool Bar service was not meet your expectation. Your feedback is importation for us for constantly striving to improve our service and to come up with the new facilities to enhance guest experience. We appreciate your feedback and hope to have the opportunity wo welcoming you again the nearest future. Best regards, Management Team

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2023
Response from Management Team on 25 Feb 2023
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again Best regards, Management Team

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful, welcoming and picturesque stay. Check in was simple, the grounds were well cared for and breathtaking and the rooms were clean and cool. We enjoyed our stay very much
Stayed 4 nights in Feb 2023
Response from Management Team on 25 Feb 2023
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again Best regards, Management Team

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel, especially the room and comfortable bed. All staff were nice and the cleaning ladies were excellent. The only thing missing is the elevator (for the lazy people like me 🙂) but since there is only 3 floors it's manageable 🙂
Response from Management Team on 25 Feb 2023
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again Best regards, Management Team

4/10 Poor

laure

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs serious renovation during our stay we have no AC for one night and also brown water because the filter was broken. The sea/beach area was full of garbage, each hotel should clean their area because I never saw a beach that grossed. Usually I don't write reviews but I wish someone wrote something about the beach area because I will pick a different area. All Bophut coast is full of garbage
Response from Management Team on 22 Feb 2023
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again Best regards, Management Team

4/10 Poor

steven

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the upgraded sea view room which was nice. The room was a bit small but very nice. Clean and modern with a great view. For the money it’s great value.
Stayed 1 night in Oct 2022

6/10 Okay

Mazhar

Stayed 2 nights in Aug 2022

6/10 Okay

nicholas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice staff, enjoyed the location. However, we went over one week without hot water which is completely unacceptable, they offered a free drink for the trouble. I simply declined as it was an insult. Thank you.
Stayed 6 nights in Aug 2022

8/10 Good

Ratrapat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

6/10 Okay

Katia

Stayed 1 night in Jul 2022
Response from Wichai on 1 Aug 2022
Dear Valued Guest, Thank you for your feedback regarding to your stay at Ibis Samui Bophut. We do really appreciate your kind review and do hope to have an opportunity to welcoming you again Best regards, Management Team

4/10 Poor

Patchanok

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Property location is perfect but staffs have to spend time much more in training class before serve a service and please more polite and don’t shout to your clients
Stayed 1 night in Apr 2022
Response from Wichai on 6 May 2022
Dear Khun Patchanok, Thank you for your kind information and feedback. We will take this comment to our meeting with out team and improve the point mentioned regarding to our service team Best regards, Management Team

4/10 Poor

Justin

Disliked: Staff & service
The restuarant manager was very unpleasant. One day I was chillin by the pool having some beers and out of no where I get a check. I didnt ask for the check I think its because they have a buy 4 beers get one free and I was on number 3 he wanted me to pay before I got to free beer. Then the next night at dinner at 8 myself and 2 other tables get checks we where all surprised. My table wasnt done and I dont believe the other tables where done eithier. So we all pay and he turns the music off and closes the bar at 8 with 3 tables still sitting there! Extremely rude! This man is in the wrong job he knows nothing about customer service! All of the women that worked there very friendly they did an excellent job. The man running the restuarant was terrible. I will never stay here again just because of that one guy.
Stayed 8 nights in Mar 2022
Response from Jeab on 11 Apr 2022
Dear Justin, Thank you for taking the time to tell us about your experience at the ibis Samui Bophut. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. We will report department who concerned to improve on this matter and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Jib on 10 Mar 2022
Dear Victoria, We very much appreciate your feedback regarding your stay at the ibis Samui Bophut and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Victoria

Stayed 2 nights in Jan 2022
Response from Jib on 10 Mar 2022
Dear Victoria, We very much appreciate your feedback regarding your stay at the ibis Samui Bophut and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Marisa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022
Response from Jib on 10 Mar 2022
Dear Marisa, We very much appreciate your feedback regarding your stay at the ibis Samui Bophut and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

adisak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful hotel hotel excellent good service.
Stayed 1 night in Jan 2022

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seaside Ibis with nice pools
I was staying solo for an overnight transit. The property is on the beach with 3 swimming pools facing the sea. Room is bare essential suitable to what I need. It’s 20 min walk on the beach to fisherman village. Very nice location Ibis. Staff is nice and professional.
Stayed 1 night in Sep 2021
Response from Jib on 7 Oct 2021
Dear Sir/Madam, We very much appreciate your comments regarding your stay at the ibis Samui Bophut and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

TIMOTHY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
never stayed there and expedia has not refunded my money yet
Stayed 15 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is accessible property and located among good places such as beaches, markets, and airport. Not only it serves airports user, but boat trip as well. I rented a motorbike from pier to hotel. Lovely!
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2019
Response from ibis Samui Bophut on 7 Jan 2020
Thank you very much for positive feedback, we look forward to welcoming you back!