Sun deck

Reviews of Chawengburi Resort

3 out of 5
Chawengburi Resort
14/6 Chaweng Beach, Koh Samui, Surat Thani

Reviews

8.0

Very good

Rating 10 - Excellent. 46 out of 133 reviews" "
Rating 8 - Good. 59 out of 133 reviews" "
Rating 6 - Okay. 17 out of 133 reviews" "
Rating 4 - Poor. 8 out of 133 reviews" "
Rating 2 - Terrible. 3 out of 133 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Second stay at the resort and this time very disappointing,checked into a standard Villa and noticed early evening that there was no hot water in the bathroom,went to reception to complain and was told and quote 'You not pay enough money for hot water',now after paying £1000:00 (37:000:00 baht) for a 14 night stay I think I have paid enough money so the solution was to boil a kettle to have a wet shave every evening which I found very frustrating,I also broke an ashtray in the room and the resort tried to charge me for it,accidents happen but it seems this resort don't care about looking after there guests at all which is a real pity as it is a quiet good resort right in the middle of stunning Chaweng beach but the staff attitude I found very rude and with the hot water situation l not be back.
Stayed 14 nights in Sep 2019
Response from Sittiphan Trangkasombat on 9 Oct 2019
Dear guest, Thank you for your comment. Please accept my sincerest apologies for the negative experiences you had with our guest service agent. I have investigated your case as soon as I received your comment. I realize that our agent was unhelpful in solving your issue. Your room has hot water only at the shower, but we also have other rooms with hot water both at the shower and at the sink. She should have changed the room for you. Her failure to do so has caused you a lot of inconveniences. About the broken ashtray, it is a routine practice that the room maid will inform guests regarding broken or missing items by putting a charge slip in the room. The reception staff will see if it is appropriate to charge the guest or not. We usually waive the charge in case of accident. However, I understand your even greater frustration when you saw the charge slip in your room. It seemed like we have let you down again and for that I  am very sorry. I have reviewed your case with the staff at the reception. They asked me to convey to you their sincere apology for all the unpleasant situation they have caused you. They did not intend to be rude. Each staff has different proficiency in English. This can make the situation even more frustrating. I would like you to know that we, at Chaweng Buri Resort,  care very much about our guests. As you travel a long distance to be at our place and you choose us to be your "home away from home", we must strive to do the best for you. I want to thank you for bringing this issue to our  attention. We always look for ways to better our service and your feedback is an invaluable part of that process. I'm going to hold a revision session with the staff, to make sure that the situation does not repeat itself. Sincerely, Sittiphan Trangkasombat Manager, Chaweng Buri Resort

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, helped with taxi, made me feel welcome.
Stayed 3 nights in Feb 2019

10/10 Excellent

Zehava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
This was a weird one, it seems to be almost guest free! I think it’s due to close for refurbishment of the grounds. The room itself was very nice. When I arrived I phoned up room service and after saying my order the operator hung up. I rang back and they said we have your order and hung up again! They told me to leave the plate outside for collection. They didn’t collect it and the next night I took it back myself. The day I checked out I left my luggage at reception who were friendly. I came back an hour later and the security wouldn’t let me go to the pool area. Overall not great grounds or majority of staff but nice room!
Stayed 2 nights in Dec 2018

10/10 Excellent

Kevin, Cambridge UK.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning resort.
Resort in the heart of Chaweng beach but very peaceful and quiet,the beach is truly stunning,the reception staff were very welcoming and would help with any issues,I found the staff working on the beach front of the hotel at first quite rude but once they realized I was staying at the resort there attitude changed and became friendly and helpful,the main issue being in that the resort hires out the sunlounger's to the passing public so it took the staff a few days to realize I was a guest so didn't have to pay a fee for the sunlounger, the breakfast was good with plenty of different choices,I enjoyed my stay at ChawengBuri so much that after 14 nights I booked a further 4 nights as we found the resort just so relaxing.
Stayed 14 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
great location between chaweng mall and beach but hotel facilities worn down. It looks and feels like it has not been renovated in the last 20 years. One wing of the bungalow section is closes off because they are doing construction but it looks like that stopped a few years ago. Staff friendly. Breakfast very minimalistic. Bring mosquito spray for your room - lots of it.
Stayed 4 nights in Jul 2018

8/10 Good

Clint, Central Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best spot on Chewang Beach, Nice Resort, Friendly Staff, Quiet at night, easy to sleep, very centrally located, Buffet Breakfast is a bit sparse, needs more choices & more variety but it does the Job. We stayed in a pool villa & our friends had a seaview villa, all HAPPY. We had other friends staying elsewhere, when they visited us they wished they booked here as well, (said next time they will). Anyway, Very Happy & will definitely be back.
Stayed 8 nights in May 2018

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
The bathrooms are hopefully being upgraded - the beige plastic shower curtain with roses, was not what I was expecting. The shower over the bath was clean. However, don't book the breakfasts, very poor - minimal choice of anything at all - I felt quite sorry for the restaurant staff in the morning they must have plenty of complaints to deal with.
Stayed 12 nights in May 2018

10/10 Excellent

Pete, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel on the beach with a central location for all the bars, cafes and shops .... very relaxing place to stay
Stayed 4 nights in Apr 2018

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון במרכז ונגיש לכל מקום יחד עם זאת שקט ולא שומעים את הרעש ממליץ
Stayed 3 nights in Dec 2017

4/10 Poor

John

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
not much value for money
I couldn't find a logical explanation why pool opens until 8 pm but pool towels are provided only until 5 pm.
Stayed 1 night in Oct 2017

8/10 Good

Denis, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, facilities and pool, friendly staff
Staff were always welcoming. Breakfast Buffett was incredible
Stayed 21 nights in Sep 2017

10/10 Excellent

LIRAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great, near the center, the team were excellent , the morning brakfest is a bit low
Stayed 1 night in Oct 2017

10/10 Excellent

shahar

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2017

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a lovely stay!
We had an amazing stay at Chawengburi Resort. The bungalows are spacious, clean and comfortable. Breakfast included a large variety and was tasty. We couldn't have asked for a better location- in the middle of a happening area yet the resort has a beach where you can relax. The staff was friendly and was available to answer any questions.
Stayed 4 nights in Sep 2017

4/10 Poor

KoRyuh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hundrrds of undying vampire bedbugs
Hundreds of bedbugs! One week passed, but I am still suffering from itching as after effect . I have to abandon almost all of my posessions after retun. When I told the reception girl, she said that every room is same or worse, so we left after one night.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017

8/10 Good

Itzik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Chenweng
One night stay ,great location on the beach and on street shopping area
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Perfect lay out for us!
We were so happy with Chawengburi resort! When we arrived we were so excited when we left our beautiful rooms and wamdered through the lovely gardens to find the pool right on the beach with restaurant one side and bar on the other! We only booked a standard room but thought it had everything we needed and loved the bamboo decor and the light filled room with all necessary amenites and comforts! The buffet breakfast was a great mix of fruit, cereals, Thai foods and egg station with bacon, amazing waffles, maple syrup etc - we were very satisfied every morning. The locations was perfect and you can walk either side on the beach to various bars and restaurants or out the front of the resort straight onto the main road where you will find all the shops and bars and the main shopping centre 2 minutes across the road. We did grow a little tired of the full on Tourist side of Chaweng but were always happy to come home to and hang out here!
Stayed 6 nights in Jul 2017

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
❤️
We absolutely loved this place! Koh Samui is among our favorite places in Thailand so far (we've been to Bangkok, Phuket, Krabi, Koh Samui, the Phi Phi Islands and Koh Phangan). Chawengburi Resort is perfectly placed. Since the beach essentially belong to the hotel it isn't crowded and is both beautiful and relaxing and free lounge chairs are provided to guests. Right by the hotel chairs is a massage booth that gives massages on the beach for 250 baht for an hour- you can't beat it! Koh Samui is more expensive when it comes to food than most of Thailand-- but you are getting quality in most cases. This hotel is perfectly placed among some of the best restaurants, night life/ market and the Central Festival mall. This hotel and Koh Samui make me smile :-) Also, our villa was upgraded when we arrived and they gave us complimentary bananas. Not complaining.
Stayed 3 nights in Jul 2017

8/10 Good

Alan

Liked: Cleanliness, staff & service
Nice setting
Nice resort, all seperate bungalows within large gardens. There were plenty of sunbeds and space in the sun or the shady gardens. Staff are all friendly. The room was as expected and fairly big in size as ours had a single and double bed. The bathroom is ready for updating, a bit mouldy in the grout, no hot water to the sink and the bath surface was showing it's age. The air conditioning worked super well. The bamboo canopy bed looked lovely but was very noisy getting in and especially if you had a restless sleeper next to you. The only issue we had was the pool towel service being between 8am and 5pm. If you want to have a swim at the beach earlier you had to have a towel from the day before, even though the sign said "no towels to the room".
Stayed 5 nights in Jun 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Fantastic place . Best location on Chaweng Beach opposite Central Festival shopping center with all it's restaurants, cinemas, etc...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot to stay in Chaweng
Loved the location. The hotel is right in the main night life area. During the day, the beach side bar is a great place to hang out. The beach is as nice as any other one in that area. The downside is that the room key must stay in the room for the AC to work. The room did get cold, but it would be nice to walk into a cold room. I really liked that the rooms were actually little bungalows where you did not share any walls with your neighbors.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really love this place, it seems like one of the last of the old school Samui property as new money seems to have found the island and is changing quickly. Lush property with small Bungalows. Staffs are super friendly and helpful.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible customer service. unresponsive. stay away..

8/10 Good

j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and great beach access
The staff were very welcoming and helpful. The resort was centrally located in Chaweng Beach and was very clean and we loved the direct access to the beach.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cheryl, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Wonderful staff, excellent location.

8/10 Good

leigh, melbourne

Liked: Cleanliness, room comfort
Nice bungalows very close to the beach
Nice stay. Cheaper to book online rather than there. Average breakfast. Staff relatively friendly. Good beach. Clean facilities.

6/10 Okay

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great place, very nice layout and enjoyable experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Close to a great beach. Walking distance to everything. all and all very nice. I would recommend having a couple of more towels in the room. :)

10/10 Excellent

ROHAN, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel Resort on Chaweng Beach!
This is the third time I have stayed at this resort in last 5yrs which simply shows how satisfactory this property is. Although this resort is getting a bit older, it still is one of the best beach view villas on the famous Chaweng beach. It is also 5 minute walk on the beach to the most happening place in Samui - The Arkbar. It also offers a 5 minute walk to the mall and a busy road full of shops and restaurants.

10/10 Excellent

yes, nice

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Not Cleen good
No cleen room nice recipshen and bar in beach resort no and smell bad in room praice to hayer

6/10 Okay

James, Shanghai, China

Disliked: Property conditions & facilities, room comfort
Best beach in Chaweng - facilities just so-so
Having gone up and down Chaweng, I'd say this hotel sits on the best part of the beach. The location is also convenient next to a lot of shopping and food options. The rooms and facilities are a bit tired though, and the property is infested with mosquitoes (maybe common at other hotels too). Overall at the price, its a good value for location alone.

4/10 Poor

Aussie lady

Disliked: Cleanliness, staff & service, room comfort
great dissatisfaction
From the moment we arrived we were disappointed. The lobby was dark and dismal. The room was small. Could not adjust water for shower, it was either hot or cold. There was no hot water in the basin. The soap was so small it wasn't enough for the two of us. The bed was so hard we actually couldn't sleep. As for the pillows they were so lumpy. To top it off everyday there were cockroaches in the room. The only good thing was the location and internet access. So dissappointed did not live up to our expectations. Will never stay there ever again. Would not recommend this place to anyone.

4/10 Poor

Jerry S, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edgy hotel
Only 1 standard of 'villa' accommodation, don't be fooled by deluxe etc options. 1st Night a 40 cms cockroach ran over my head. I killed it and have its photo for anyone who would like to see it. A 40 cms centipede was in the bathroom and the mosquitos loved it here. No running hot water in the basin. No 32 inch flatscreen tv as promise. Accomodation overdue a refurbishment. Go to Buddy Oriental, Lamai beach at 60% the price and 100% better that I stayed at immediately prior to this.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Views, Great Service, Up on a Hill
Long story short, they messed up our reservation, but we still had a room, and the hotel WOWed us with their service to make up for it. This included them giving us a free dinner amongst other things, so we were quite happy. Then, sadly disappointed that it was one of the worst meals I have ever had in my life. So, skip the restaurant. Other than that, enjoy the views. Just be prepared to take a hike up hills. If you are looking for a getaway, this is the place. Did not have a chance to explore the area.

8/10 Good

Khalil juman, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consultant engineer
Quite good for relaxing right on the beach and I will come again its worth it

4/10 Poor

Kim, Melbourne VIC, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Great location but really run down
Have stayed here the last 4 years, not a single $ has been spent on this hotel, the rooms are small but comfortable but the beds are hard, the bathrooms are so outdated including the hot water service, while having a shower it kept going hot & cold, the front restaurant is now closed, the pool restaurant is only opened for lunch & the pool bar closes at 8pm. Emailed to get airport pickup for 2 different families at different times, they didnt turn up for either 1 when we asked why they told the 1st family they were told to pick up the 2nd family but told the 2nd family they didnt get them cos they picked up 1st family then told them they were too busy, when 2nd family arrived by taxi they were doing nothing. Needs a lot of work done to it as they still are charging the high prices. It has the best location but very ran down

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't go back, lucky only one night
Lots of Mosquitos in room, water was yellow coming out of taps.

8/10 Good

Jacqueline, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Resort
A very nice resort. Room was very comfortable and clean. Staff is very warm and friendly. I have a walking problem and they provided a wheelchair, free of cost. Fantastic breakfast. Very nicely located. One side there is a lovely beach and other side, there are many restaurants and bars. A beautiful property.

8/10 Good

William, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Fair price; Service: Good; Cleanliness: Lovely; Fantastic tropical setting

10/10 Excellent

David, Gosport, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not hesitate to return to this hotel
The hotel was set in beautiful grounds with spacious individual rooms. The rooms were cleaned everyday and the whole hotel area was kept lovely. Last of all the staff were kind, friendly and nothing was too much of a chore for them. Excellent!!!!

8/10 Good

Stephen

Liked: Cleanliness
Great location on beautiful Chaweng
Great location on beautiful Chaweng beach. The room was fine - say around 3* standard - and only around 50m from the beach. Breakfast was acceptable but hardly needing anything extra. We went in October as the rainy season comes to an end and had excellent weather and the benefit of few crowds. Did not need to use the hotel for meals at night as Chaweng road offers so many different options. For more night life walk down the beach to the Ark bar and its neighbours or hit the many varied bars on Chaweng road. Great holiday.

8/10 Good

Philippe, Cannes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Chambre propre et agréable ménage effectué avec professionnalisme
Stayed 13 nights in Feb 2020