All the staff is very friendly except a bad experience at the day bed provided by the hotel at the beach.
We went to use the day bed by the beach. After we settle down and put our things, a hotel staff, Mal, came over with a European guest. He said the day bed was reserved for that lady as she came in the morning. But when we came, the day bed was neat and clean and obviously no one had occupied it. We told Mal that we understand that the hotel has no policy of reservation and usage of daybed is based on first come first serve. But he was relentless. We didn’t want to argue or create a big scene that will spoil our holiday. So we decide to give up the day bed and change to another one which the lady could have jolly well did the same.
I have feedback to the front office staff, Nick when we check out that we felt this is a racial bully! And it makes us felt that Asian are not welcome and treated unfairly in this hotel. As confirmed by Nick, there is no reservation policy for daybed.
I hope the management can look into this as this is really an unfair treatment to any Asian guest.