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Reviews of Embassy Suites Atlanta - Kennesaw Town Center

3.5 out of 5
Embassy Suites Atlanta - Kennesaw Town Center
620 Chastain Road NW, Kennesaw, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1006 reviews" "
Rating 8 - Good. 232 out of 1006 reviews" "
Rating 6 - Okay. 122 out of 1006 reviews" "
Rating 4 - Poor. 56 out of 1006 reviews" "
Rating 2 - Terrible. 42 out of 1006 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cedric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Owner on 25 Mar 2024
Cedric, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff went above and beyond to make my stay comfortable. There were a few hiccups with my phone not working and Nextdoor neighbors that smoked, but overall my stay was great.
Stayed 2 nights in Mar 2024
Response from Owner on 22 Mar 2024
Anna, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was needed at the hotel. Staff was wonderful.
Stayed 2 nights in Mar 2024
Response from Owner on 4 Mar 2024
Thomas, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location, staff not very friendly
Stayed 1 night in Feb 2024
Response from Owner on 23 Feb 2024
Jason, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. Please feel free to reach out to us if you want to discuss this further. We hope for the opportunity to host you again soon and deliver a more positive experience.

8/10 Good

Jennifer, CINCINNATI

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Owner on 22 Feb 2024
Jennifer, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 21 Feb 2024
Ashley, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nicely decorated. The decor in the lobby is also very beautiful. The shower could’ve been hotter.
Stayed 2 nights in Feb 2024
Response from Owner on 19 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived later than planned, around 7:30 pm We had been driving for 9 hour. The gentleman at the desk was very unfriendly, bordering on rude We had to drive around the building for 20 minutes waiting for someone to vacate a parking spot. There was absolutely no where to park. It would have been nice if we would have been informed of alternative parking lots?? If there are any, but after the check in we didn’t want to go back and ask. The room was very nice and spacious for our family of five.
Stayed 1 night in Feb 2024
Response from Owner on 19 Feb 2024
Amanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on 20 Feb 2024
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Rooms are great. Clean. No concerns
Stayed 1 night in Feb 2024
Response from Owner on 12 Feb 2024
Jason, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

6/10 Okay

Brady

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I plan to call Hilton directly. The room felt dingy and gross. There was rust on the light fixtures, marks all over the doors and walls, etc. I realize it’s old but it looked very run down and unkempt.
Stayed 2 nights in Feb 2024
Response from Owner on 12 Feb 2024
Thank you for taking the time to share your feedback about your recent stay, Brady. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

LaTasha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Enjoyed my stay clean rooms
Stayed 1 night in Feb 2024
Response from Owner on 5 Feb 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Antoinette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times in the past. We tried to stay at another hotel the day before in order to save $, but were very disappointed and ended up booking embassy suites for our last night in kennesaw. We will only stay at embassy suites from here on in when visiting our children that go to Emory and kennesaw state.
Stayed 1 night in Jan 2024
Response from Owner on 5 Feb 2024
Antoinette, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice decor, fancy environment. Complimentary breakfast and drinks.
Stayed 1 night in Jan 2024
Response from Owner on 30 Jan 2024
Andrea, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Collins

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 5 Feb 2024
Collins, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Alexandra, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from Owner on 22 Mar 2024
Jeffrey, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Angelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 29 Jan 2024
Angelle, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, free parking and great breakfast
Stayed 1 night in Jan 2024
Response from Owner on 25 Jan 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
I asked to not be near elevator and ice machine and he put me in a room directly across from ice machine
Stayed 1 night in Jan 2024
Response from Owner on 26 Jan 2024
Katrina, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Jarious

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 23 Jan 2024
Jarious. we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

tara

Travelled with family
Stayed 4 nights in Jan 2024
Response from Owner on 22 Jan 2024
Thank you for taking the time to review us, Tara. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Shawna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! So quiet and clean! Staff at front desk were wonderful!
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Shawna, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Stephen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Owner on 8 Jan 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Ryan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from Owner on 23 Jan 2024
Gregory, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Embassy Suites. The room was spacious, clean and quiet. The bathroom could use a face lift. The breakfast was fantastic. We will be staying there again if the need arises.
Stayed 5 nights in Dec 2023
Response from Owner on 1 Jan 2024
Scott, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

2/10 Terrible

Eric, Kennesaw

Stayed 1 night in Dec 2023
Response from Owner on 22 Jan 2024
Thank you for taking the time to review us, Eric. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Alexus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Dec 2023
Response from Owner on 1 Jan 2024
Alexus, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Victoria

Stayed 5 nights in Dec 2023
Response from Owner on 31 Dec 2023
Victoria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Christina

The hotel itself was great but the food I ordered from Ruth’s Chris inside the hotel was not. I asked for a well done cheeseburger but got a medium done bacon cheeseburger. Very disappointed.
Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Thank you for taking the time to review us.

10/10 Excellent

Shandrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 18 Dec 2023
Shandrell, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Owner on 20 Dec 2023
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not what I was hoping
Hotel was ok. The breakfast was mediocre due to taste ( juice was watered down and food was rationed out to people in small portions). No gluten free options for customers with celiac except Cheerios cereal and apples/oranges.One of the lights in the bathroom wasn't working and the mattresses seem to be old and hard like a rock. Best thing about the hotel was the pool. We also got stuck in the elevator. No one put an out of order sign up.
Stayed 1 night in Dec 2023
Response from Owner on 18 Dec 2023
Thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Lornel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Owner on 15 Dec 2023
Lornel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

LORI A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neli Rocks!
Neli was great! I would stay there again just to chat with her! Very personable and knowledgeable. I interacted with Elba the next day and she too was very nice. Room was clean, neat and comfortable.
Stayed 2 nights in Dec 2023
Response from Owner on 11 Dec 2023
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

8/10 Good

Robert, Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Owner on 11 Dec 2023
Robert, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Susan

Liked: Property conditions & facilities
Good.
Stayed 4 nights in Dec 2023
Response from Owner on 11 Dec 2023
Susan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 8 Dec 2023
Chris, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Sherry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 1 night in Dec 2023
Response from Owner on 6 Dec 2023
Sherry, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Garrett

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Owner on 7 Dec 2023
Garrett, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Owner on 6 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Joseph, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dining options surrounding the Area, My Dislike was several Things!!!
Stayed 2 nights in Nov 2023
Response from Owner on 30 Nov 2023
Thank you for taking the time to review us, Michelle. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Geoffry

Travelled with family
Disliked: Cleanliness
The room had candy wrappers on the floor, crumbs on the floor and hair in the shower. The morning breakfast was not to good and the omelette chef used way too much oil. It would be better to not offer breakfast verses having a mediocre one.
Stayed 2 nights in Nov 2023
Response from Owner on 1 Dec 2023
Geoffry, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 Excellent

Carly

Stayed 2 nights in Nov 2023
Response from Owner on 18 Dec 2023
Carly, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Laura, Seneca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Spacious. Wonderful breakfast. Staff was amazingly nice!!! I definitely will be back.
Stayed 2 nights in Nov 2023
Response from Owner on 28 Nov 2023
Laura, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

SHERNETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpfull and kind staff. Good service. Nice and clean accomodations. Highly recommendable hotel.
Stayed 5 nights in Nov 2023
Response from Owner on 21 Nov 2023
Shernette, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Excellent

Dewayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Owner on 21 Nov 2023
Dewayne, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.