Exterior
Check availability

Reviews of Days Inn by Wyndham Kendal Killington Lake

2 out of 5
Days Inn by Wyndham Kendal Killington Lake
Roadchef Motorway Service Area, M6 South Cumbria, Kendal, England

Reviews

7.6

Good

Rating 10 - Excellent. 208 out of 708 reviews" "
Rating 8 - Good. 287 out of 708 reviews" "
Rating 6 - Okay. 117 out of 708 reviews" "
Rating 4 - Poor. 55 out of 708 reviews" "
Rating 2 - Terrible. 41 out of 708 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a reasonably priced stay while in the lake district. Cheap and cheerful but the facilities reflect this. Food is next door at the services, but tea and coffee are supplied in your room
Stayed 1 night in Apr 2024

4/10 Poor

John

Travelled with partner
Disliked: Property conditions & facilities
Killington Lake is a very beautiful service area that is most convenient for the M6 yet set back and screened from any road noise. There was no heated towel rail in the bathroom and the single member of staff was not qualified to put a fuse in the socket to mend it. The accommodation had was rather tired and worn and there was a sharp spring sticking through the mattress in our bed in Room 34. Overall, this did not offer value for money.
Stayed 1 night in May 2024

10/10 Excellent

Mick

Stayed 1 night in Apr 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Elixir

Stayed 2 nights in Mar 2024

8/10 Good

waseem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Diane on 24 Mar 2024
Dear Waseem,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a pleasant stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

8/10 Good

Ava Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V helpful receptionist on arrival. Next morning a staff member went beyond the call of duty - English was her 2nd language - to help us obtain a money off voucher for the food outlett, much appreciated
Stayed 1 night in Mar 2024
Response from Diane on 11 Mar 2024
Dear Ava Lorraine, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our staff helpful. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to welcoming you in the future. Yours sincerely Diane Palmer Hotel Manager

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
Room was as required. No biscuits. Heated towel rail was not working. Liked the quiet location and comfortable room. Easy access with no stairs to climb.
Stayed 1 night in Mar 2024
Response from Diane on 11 Mar 2024
Dear Peter, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive feedback. I am particularly pleased you found the location convenient. We have made the maintenance team aware of the issues with room. Thank you again for sharing your experience, and we look forward to welcoming you in the future. Yours sincerely, Diane Palmer, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Fix, repaint, redecorate and get rid of the smells
Quite possibly one of the worst hotel experiences in the UK - million dollar setting for a very very old, dilapidated property where no one seemed to care a jot! The front door was broken and off its hinges, the reception grill was down more than it was open as in don't bother us we are probably in the front having a cigarette (as was the case), the room stunk like wet dog -on arrival I went straight back to front desk to ask for another room only to be told the property was full no other rooms - i had worked all day, travelled hours and it was late so leaving for another property from the middle of no where was it seemed not an option - also quite likely because i doubt i would have received my money back. The old bathrooms simply had the tiles painted over in white paint and there was grime around all the tiles though the bathroom seemed clean enough. The walls were full of nasty stains with no effort to paint over or clean, heaven knows what they were but certainly a bit scary. I emptied some expensive aftershave around the room which masked the awful smell for a half hour then it came back. I woke up at 6 am to get out of the room but the person i did see briefly could not even tell me what time Costa opened - so i sat in the car freezing to avoid going back to the room until the coffee shop eventually opened. The bedding appeared clean and the bed itself was not uncomfortable but the room itself and the experience and lack of service was certainly not worth almost £100!!
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Feb 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that the room did not meet our usually high standards. We are in the process of redecorating rooms when time allows and we have replaced the carpets in 70% of our rooms.I am also sorry that your first impression of the hotel was of the broken front door. It has had to be removed for safety reasons whilst we await the engineer coming back with the parts required to fix it.Please rest assured that we are taking the appropriate measures to address the problems and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family break
Lovely place to stay, brilliant view of the lake. Nice coffee in room, room was a nice temperature, bathroom with shower was very clean and relatively modern. Had no sound issues, hotel is set a long way from motorway so no noise from that. Very nice member of staff checked us in and helped us with our stay with an extra pillow for my daughter. Very good value for money and a great base to visit areas in the Lake District. We visited Kendal, Windermere and south lakes zoo. Free parking
Stayed 1 night in Feb 2024
Response from Diane on 4 Mar 2024
Dear Amy, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you found the staff friendly and enjoyed the location and views. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to welcoming you in the future.Yours sincerelyDiane Palmer Hotel Manager

4/10 Poor

Zahid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell was in room. Water tap was not fixed properly. Towels were so old. Threads were coming out. Whole night my family were doing itching. Might be due to linen. I booked the room by applying my blue light card but hotels.com not gave us 10% off as per there terms on blue light card.
Stayed 1 night in Feb 2024
Response from Diane on 18 Feb 2024
Sorry that you were not happy with your room. We will look into these issues. We can not help with the blue light issue as that is not relating to the hotel

8/10 Good

stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Electric vehicles charging stations nearby.
Stayed 1 night in Feb 2024
Response from Diane on 17 Feb 2024
Dear Stuart,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you found enjoyed your stay, I will pass on your mcomment about the EV chargers. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay as very close to M6. Quiet location with lake view & very nice staff. Only downside being a lack of restaurants. Though given it is mostly used as an overnight stop Costa Coffee & McDonalds do provide a service. The staff at petrol station too are very helpful.
Stayed 1 night in Jan 2024
Response from Diane on 2 Feb 2024
Dear Margaret,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our staff helpful and enjoyed the view. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Diane on 2 Feb 2024
Hello JoanneThank you for your positive feedback. We hope to welcome you back again soon

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Diane on 8 Jan 2024
Dear CharlesThank you for your feedback. I am pleased to hear that you enjoyed your stay with us. I will pass your score on to the teamRegardsDiane PalmerUnit Manager

2/10 Terrible

Jayne

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Response from Diane on 12 Feb 2024
Dear JayneThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not have an enjoyable stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and cosy room
Great place to stay for a weekend away before Christmas handy for Kendal and Lancaster. Weather typical of Lake District but you cannot book that. A lovely view over the lake, warm and comfortable. Plenty of hot water.
Stayed 2 nights in Dec 2023
Response from DP on 11 Dec 2023
Thank you for taking time time to send us a review after your recent stay.I am really please that you enjoyed your stay.Kind RegardsDianeHotel Manager

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stephen
Comfortable room good bed adjustable heating shower not bad . Ideal no frills stopover for heading south . Motorway services so dining limited .
Stayed 1 night in Dec 2023
Response from Diane on 17 Dec 2023
Dear Stephen,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you found your room comfortable. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

10/10 Excellent

Graham

Stayed 1 night in Nov 2023
Response from Diane on 17 Dec 2023
Dear Graham,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you enjoyed your stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

4/10 Poor

Donna

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t waste your money
Wouldn’t stay at one of these chains again. The room smelt strange and was very cold no heating. Beds were so soft where I had to sleep on the duvet. Don’t waste your money staying at this chain!!
Stayed 1 night in Nov 2023
Response from Diane on 17 Dec 2023
Dear DonnaThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were cold in your room, each room have its own heating that guests can control the temperature, reception would have been happy to help if you had difficulties operating it. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Diane on 17 Dec 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you had an enjoyable stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from DIane on 17 Dec 2023
Dear Paul,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice
Stayed 2 nights in Oct 2023
Response from DIane on 17 Dec 2023
Dear Ann,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. It is always a pleasure to receive positive feedback.I am particularly pleased that you had an enjoyable stay with us. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.Yours sincerelyDiane Palmer Hotel Manager

2/10 Terrible

rahul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good, but the rooms are very old not in good condition.
Stayed 2 nights in Oct 2023

10/10 Excellent

MORAG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Gerrard

Travelled with partner
Liked: Cleanliness, staff & service
Although the property was clean and comfortable it was very dated and needs a complete refurbishment to bring it upto modern standards. I would consider booking again but it would depend on the price.
Stayed 1 night in Oct 2023

8/10 Good

Patrick

Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

10/10 Excellent

A D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

John

Stayed 1 night in Sep 2023

2/10 Terrible

Marie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for a Lakeview room but I was given a room next to the car park. The short stay was to rest from a long drive. We checked late, in time to sleep so I didn’t bother to make a fuss because of tiredness. The bathroom ceiling is mouldy, same around and above the windows that was very wet due to condensation. The window is restricted to be opened! We can hear everyone that passing the hallway and the noisy door/door handles.
Stayed 1 night in Sep 2023
Response from Days Inn on 16 Sept 2023
Dear MarieThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not get a lake view room and that there were some issues with the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

4/10 Poor

Colin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building fit out is desperately in need of a makeover. The rooms need painting and bathrooms replacing as difficult to clean being in poor state. Shower curtain too long and made bath slippery. Safety issue for guests. As a 1 night stop over it was adequate.
Stayed 1 night in Sep 2023
Response from Days Inn on 16 Sept 2023
Dear ColinThank you for taking the time to tell us about your experience at Days Inn by Wyndham Kendal. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you were not ahppy with your room. We are working on improvments. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Yours sincerelyDiane PalmerHotel Manager

10/10 Excellent

Jim

Stayed 1 night in Sep 2023

2/10 Terrible

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean. Lovely staff
Stayed 1 night in Aug 2023

10/10 Excellent

Gillian

Stayed 1 night in Aug 2023

10/10 Excellent

sandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover point
Lovely stop for an overnight stay en route to Scotland from the south. Very dog friendly too. Easy free parking - McDonald's next door. Take snacks etc as no shops nearby. Very comfortable - fabulous views and great value.
Stayed 1 night in Aug 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery
The hotel was clean and comfortable, comfortable bed, friendly staff, beautiful scenery
Stayed 2 nights in Jul 2023

8/10 Good

Roger

Disliked: Staff & service
View
Only positive was the great view.
Stayed 2 nights in Jul 2023

8/10 Good

Lynda

Stayed 1 night in Jun 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This motel is located at a service area so it is easy to park and to get petrol. It was well kept.
Stayed 1 night in Jun 2023

10/10 Excellent

M J

Stayed 1 night in Jun 2023

10/10 Excellent

Ruthanne

Liked: Cleanliness, staff & service, property conditions & facilities
If Carlsberg did motorway service hotels… Absolutely stunning location, lambs, swans, signers, lake and sailboats. Simply beautiful, especially considering it’s a motorway services with all the conveniences that entails. The man on reception bent over backwards to help us as we had forgotten to book an accessible room. Excellent.
Stayed 1 night in Jun 2023

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Our bed in room 5 left a lot to be desired in fact I had to sleep on the single bed because the double bed had spring problems. I felt that Zebadee was in there somewhere.
Stayed 1 night in Jun 2023

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay before we spent a few days in the Lake District
Stayed 1 night in May 2023

8/10 Good

Claudia

Travelled with partner
Convenient location. Wifi didn't work most of the time.
Stayed 4 nights in May 2023
Response from Reception Team on 31 May 2023
We are sorry to hear of the problems you experienced with the WiFi during your stay. We appreciate you taking the time to share your review.

6/10 Okay

Verified traveller

Travelled with group
No frills, decent
No frills, but fairly decent, in a handy location for exploring the lakes. The bathrooms could do with a bit of a makeover. Lovely view of Killington lake.
Stayed 2 nights in May 2023
Response from Reception Team on 31 May 2023
Thank you for taking the time to share your feedback. We hope to welcome you again.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
It was a lovely stay the service was tip top would recommend it and would definitely stay there again
Stayed 3 nights in May 2023
Response from Reception Team on 31 May 2023
Thank you for taking the time to share your lovely review.

10/10 Excellent

Meow Yin

Stayed 1 night in May 2023
Response from Reception Team on 31 May 2023
Thank you for sharing your review. We are pelased to see you enjoyed your stay

8/10 Good

Joanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an idea spot to stop half way for our trip from Somerset to Scotland. It is conveniently just off the motorway. We had our dog with us and she was made very welcome by the staff. The staff were very helpful and answered all our queries. We would definitely stay again.
Stayed 1 night in May 2023
Response from Reception Team on 14 May 2023
Thank you for sharing your kind review. We are pleased to see your enjoyed your stay with us.