Dear Mario,Thank you for your feedback. We are pleased to hear that our front desk staff made a positive impression. However, we deeply regret the cleanliness issues and the malfunctioning air conditioner you experienced. This does not reflect our standards, and we are taking immediate steps to address these concerns. Your comfort is our priority, and we hope to have the opportunity to provide you with a much improved stay in the future.Best regards,MichaelHotel Manager

Dear Deborah,Thank you for your feedback. We understand your concerns about cost and quality. Please note that booking through third-party platforms can influence the rate you pay. We appreciate your insights and hope to offer you a better experience on your next visit.Best regards,MichaelHotel Manager

Dear Tyrone,Thank you for your wonderful review and for rating your stay with us a perfect 5 out of 5 on Expedia.We are delighted to hear that you found our staff friendly and accommodating, and that you appreciated the spacious and clean room. It's also great to know that our convenient location in Kansas City suited your needs perfectly.Your kind words are truly appreciated and serve as a great motivation for our team. We look forward to welcoming you back for another exceptional stay in the future.Best regards,MichaelHotel Manager

We regret to have to address this matter, but it has come to our attention that there are discrepancies in your account of the events leading to your departure from our establishment. To provide clarity, our decision to direct you to vacate immediately from the premises was a result of multiple violations of our hotel policies, disrespectful behavior towards our staff, and the utterance of threats directed at both our management and staff. These serious allegations are currently under investigation by local law enforcement, and your misconduct has been reported to your booking platform.It is with disappointment that we inform you that your conduct has rendered you unwelcome at our hotel. We trust that you will find accommodations more suitable to your preferences elsewhere.

Thank you for your feedback, Brianna. We appreciate your understanding regarding our policy, and we're glad our team could assist you promptly and make your short stay comfortable. We hope to welcome you back for a longer stay soon!

Dear Gwendolyn,Thank you for your positive review! We're glad you enjoyed your stay with us and appreciated our front desk service and convenient location. We take your feedback seriously and will work on addressing any areas that may need improvement. We look forward to welcoming you back soon for another great experience.Best regards,Guest Services

Thank you for your feedback, Sam! We're delighted to hear you enjoyed our clean rooms and breakfast offerings. We appreciate your insight on the coffee and will certainly take it into consideration for future improvements. We hope to welcome you back for another enjoyable stay soon!

Dear Jeffrey,Thank you for sharing your experience with us on Expedia! We're thrilled to see that we were able to meet your expectations during your recent stay with us. Providing our guests with exactly what they're hoping for is what we strive for, and we're delighted that we hit the mark for you.We truly value your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,MichaelHotel Manager

We apologize for the inconvenience you experienced with the Wi-Fi and the door gaps during your stay, Rena. Please know that we take your feedback seriously and will address these issues promptly to ensure a better experience for our future guests. Thank you for bringing this to our attention.

Dear Sandra,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff to be super friendly and attentive; providing exceptional service is always our top priority.We appreciate your understanding regarding the internal architecture of our boutique hotel. Rest assured, the historic charm is something we hold dear, and we're continuously working on enhancing our property while preserving its unique character. In fact, we're excited to inform you that all of the furniture is being replaced as part of our current property updates. We believe these changes will contribute to a more comfortable and enjoyable stay for our guests.We're delighted that you found our location to be perfect for your needs. Should your travels bring you back to our area, we would love the opportunity to welcome you once again and provide you with an even more enjoyable experience.Warm regards,MichaelHotel Manager

Dear John Wayne,Thank you for taking the time to share your feedback regarding your recent stay with us. We're thrilled to hear that you had an overall positive experience during your time at our hotel.Your rating of 4 out of 5 is greatly appreciated, and we're grateful for the opportunity to have hosted you. We're always looking for ways to improve, so if there are any specific areas where you believe we could enhance our services or amenities, please don't hesitate to let us know. Your input is invaluable to us as we strive to exceed our guests' expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future.Warm regards,MichaelHotel Manager

Thank you for your rating, Linda. We value your feedback and would love to hear more about your experience to further improve our services. Please feel free to reach out with any additional comments or suggestions. We hope to have the opportunity to exceed your expectations in the future.

Thank you for sharing your experience, Wendy. We appreciate your feedback regarding the noise from the AC/heater unit. Rest assured, we'll look into this matter promptly to ensure a more comfortable stay for our guests in the future.

Thank you, Amber, for your perfect rating and kind words! We're delighted that you appreciated our friendly staff, cleanliness, peaceful atmosphere, and ideal location. We can't wait to host you again for another fantastic stay!Best regards,MichaelHotel Manager

Dear Dennis,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the room size to exceed your expectations. Your comment regarding the door not easily closing tightly has been duly noted, and we will ensure it is addressed promptly to enhance the overall guest experience. We appreciate your patronage and hope to welcome you back soon for another enjoyable stay.Best regards,Guest Services

Thank you for your feedback, Craig. We're glad to hear that you enjoyed your second stay with us and appreciated our staff's hospitality. We appreciate your preference for table lamps and will take note of it for future improvements. Regarding safety concerns, we apologize for any confusion and appreciate your perspective. We'll ensure consistent communication among our staff regarding neighborhood safety. We hope to welcome you back for another enjoyable stay soon.

Thank you, Christine, for your wonderful feedback! We're thrilled to hear you enjoyed our prime downtown location and appreciated the charm of our historic building. We hope to welcome you back soon for another exceptional stay!Best regards,MichaelHotel Manager

Thank you, Nicole, for sharing your experience with us. We're delighted to hear you found our staff kind and accommodating, and we appreciate your feedback regarding the cleanliness and bedding, (that is known as a 'Platform Bed'). We'll address these concerns promptly. We're pleased you found our location convenient and hope to welcome you back for an even better stay in the future.Warm regards,MichaelHotel Manager

Dear Daniel,Thank you for taking the time to leave us a positive review! We're delighted to hear that you found our beds comfortable during your stay. Your comfort is our priority, and we're thrilled to have met your expectations. We look forward to welcoming you back for another comfortable stay in the future.Warm regards,MichaelHotel Manager

Dear John,Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you found our staff to be friendly and supportive during what sounds like a challenging situation. Your safety and well-being are our utmost priorities, and we're glad that our team was able to assist you during a difficult time. We sincerely apologize for any inconvenience caused by the unfortunate incident you experienced.We continuously strive to provide exceptional service to all our guests, and your feedback helps us improve. If there's anything else you'd like to share or if there are areas where we can enhance our services further, please don't hesitate to reach out.We appreciate your choosing to stay with us and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,MichaelHotel Manager

Dear Luke,Thank you for taking the time to share your wonderful feedback about your recent stay with us. We're thrilled to hear that you had such a positive experience in Kansas City and at our hotel.It's fantastic to know that you found your room to be clean and comfortable, despite the age of the building. We take great pride in maintaining high standards of cleanliness and comfort for our guests.We're delighted that you found it easy to navigate around town and that transportation options such as Lyft and the free Streetcar were convenient for you. Kansas City truly does offer a vibrant atmosphere with friendly people, and we're glad you were able to experience that firsthand during your stay.Your kind words mean a lot to us, and we're grateful for your recommendation. Should your travels bring you back to Kansas City, we would be honored to welcome you again for another enjoyable stay.Warm regards,MichaelHotel Manager

Dear Jacob,Thank you for sharing your feedback regarding your recent stay. We appreciate your input and will use it to improve our services. If there are any specific concerns you'd like to address, please don't hesitate to reach out to us directly.Best regards,MichaelHotel Manager

Dear Kelly,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed your stay at our historic hotel and that our modern upgrades and décor complemented the building's rich history. Maintaining the integrity and charm of our historic property while providing modern amenities is something we take great pride in. It's wonderful to know that this aspect of your experience resonated with you.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,MichaelHotel Manager

Thank you for sharing your feedback, Emmy. We're sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we'd appreciate any additional details you can provide so we can address any issues and improve for the future. Please don't hesitate to reach out.

Thank you, Rebekah, for your stellar review! We're thrilled to hear that you found our staff exceptional and felt safe during your stay. We appreciate your kind words and hope to welcome you back soon!MichaelHotel Manager

Dear Shelly,Thank you for sharing your feedback with us. We sincerely apologize for falling short of your expectations during your recent stay. We completed extensive renovations in 2023 to enhance our facilities and guest experience. We regret that you did not find them satisfactory. Your comments are valuable to us, and we will investigate further to ensure we address any remaining areas needing improvement. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Warm regards,Hotel Management

Dear Amber,Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the challenges you faced during your stay. Your feedback regarding the service you received is concerning, and we will address this with our team to ensure all guests are treated with the utmost professionalism and courtesy.Regarding the kitchenette and amenities, we apologize for any inconvenience caused. We will review our offerings to ensure they align with the expectations set in our listings.Furthermore, we appreciate your recognition of Elaina's exceptional service. We will be sure to commend her for her efforts.Please accept our sincere apologies for falling short of your expectations. We hope you will consider giving us another chance to provide you with the experience you deserve.Warm regards,MichaelHotel Manager

Thank you, Robyn, for your feedback and for choosing to stay with us. We're thrilled to hear you enjoyed your experience. If there's anything specific you think we could improve to earn that fifth star next time, please let us know. We look forward to welcoming you back soon!MichaelHotel Manager

Dear Susan,Thank you so much for taking the time to share your feedback regarding your recent stay with us. We are thrilled to learn that you had such a positive experience and honored to receive a perfect 10 out of 10 rating!Your kind words serve as a great source of encouragement for our entire team. We strive to provide exceptional service and ensure that each guest feels comfortable and valued during their stay. Knowing that we achieved this goal for you brings us immense joy.We appreciate your recognition of our efforts in maintaining high standards of cleanliness and hospitality. It's fantastic to hear that you found our facilities and amenities to your satisfaction.Please know that your feedback is invaluable to us as we continuously aim to improve and enhance our guest experience. We look forward to welcoming you back in the future and providing you with another memorable stay.Once again, thank you for choosing to stay with us and for sharing your positive experience. If you have any further comments or suggestions, please don't hesitate to reach out.Warm regards,MichaelHotel Manager

Dear Matthew,I hope this message finds you well. I wanted to reach out to you to express our sincere gratitude for taking the time to share your feedback with us through Expedia.com/Hotels.com. Your insights are invaluable to us as we are constantly working towards enhancing our services.I am pleased to inform you that we have received your comments and have addressed them accordingly. It was a pleasure speaking with you over the phone recently, and I am glad we could resolve any concerns you had regarding your recent stay. Your satisfaction is of utmost importance to us, and we are committed to ensuring that you have a pleasant experience with us.I have sent you an email with further details regarding our conversation and the resolutions we have implemented. Please take a moment to review it at your convenience.Additionally, I want to extend an invitation for you to update your review based on our recent correspondence. Your amended review would greatly assist us in further improving our services for future guests.Thank you once again for your valuable feedback and for giving us the opportunity to make things right. Warm Regards,MichaelHotel Manager

Dear Daniel Van,Thank you for sharing your feedback regarding your recent stay with us through Expedia.We appreciate you taking the time to provide your thoughts. Your feedback is valuable to us as we continually strive to enhance the guest experience.If there are any specific aspects of your stay that you believe we could improve upon, please feel free to share them with us. We are committed to addressing any concerns and ensuring that all our guests have a comfortable and enjoyable stay with us.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,MichaelHotel Manager

Thank you, Lauren, for your feedback and for choosing to stay with us. We're thrilled to hear you enjoyed your experience. If there's anything specific you think we could improve to earn that fifth star next time, please let us know. We look forward to welcoming you back soon!MichaelHotel Manager

Thank you, LaRae, for your positive feedback! We're delighted to hear that you found our staff to be very nice. We appreciate your time and hope to welcome you back for an even more enjoyable stay in the future.MichaelHotel Manager

Dear Peter,We are thrilled to receive your glowing 10/10 rating on Hotels.com! Your positive feedback is truly appreciated, and we are delighted to have met or exceeded your expectations during your stay.Our team works hard to ensure each guest has a memorable experience, and we are pleased to see that reflected in your review. If there's anything specific you loved about your stay or if you have any suggestions for further improvement, we would love to hear more.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future!Best regards,MichaelHotel Manager

Thank you, Todd, for your feedback and for choosing to stay with us. We're thrilled to hear you enjoyed your experience. If there's anything specific you think we could improve to earn that fifth star next time, please let us know. We look forward to welcoming you back soon!MichaelHotel Manager

Dear Donald,We appreciate you taking the time to share your feedback following your recent stay with us on Expedia. Your opinion is valuable to us.We noticed you rated your experience as a 3 out of 5, and we would love to learn more about your stay. If you have any specific comments or suggestions on how we can improve and better meet your expectations, please feel free to share them with us.Our goal is to ensure every guest has a positive experience, and your input helps us achieve that. We hope to have the opportunity to welcome you back and provide an even more satisfying stay in the future.Thank you again for choosing Quality Inn.Best regards,MichaelHotel Manager

Dear Dusty,Thank you for taking the time to share your feedback! We're thrilled to hear that you had a perfect 10 out of 10 experience during your stay. Our team is dedicated to providing exceptional service, and it's always rewarding to know we've met your expectations. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,MichaelHotel Manager

Dear Matthew,We appreciate you taking the time to share your positive experience on Travelocity. Your perfect 5/5 rating and kind words about our front desk team mean a lot to us.It's always rewarding to hear that our efforts to provide helpful and attentive service at the front desk have made a positive impact on our guests. Our team is committed to ensuring a smooth and enjoyable stay for every guest, and we are thrilled to know that we succeeded during your visit.If there are any specific instances or team members that stood out to you, we would love to hear more about them. Your feedback helps us recognize and celebrate the efforts of our staff and motivates us to maintain the high standards you experienced.Thank you once again for choosing our hotel and for sharing your positive feedback. We look forward to the opportunity to welcome you back for another exceptional stay in the future.Best regards,MichaelHotel Manager

Dear Aldo,Thank you for taking the time to share your feedback on Expedia, and we are delighted to hear that you loved your recent stay with us. Your rating of 4 out of 5 is greatly appreciated.We're pleased to know that you enjoyed the spaciousness and amenities of your room, especially the convenience of having separate TVs for you and your child. It's valuable feedback for us to understand the aspects of your stay that made it enjoyable.We also appreciate your insights regarding the thin walls and parking situation. We take your comments seriously and will use them as an opportunity to address and improve these areas. Your feedback about the noise level and parking will help us make necessary adjustments to enhance the overall experience for our guests.Thank you for mentioning the positive aspects of your stay, and we're glad to hear that you would consider staying with us again. We look forward to the opportunity to welcome you back and provide an even more satisfying experience.If there are any specific suggestions or details you would like to share for improvement, please feel free to do so. Your feedback is invaluable as we strive to make each guest's stay exceptional.Best regards,MichaelHotel Manager

Dear Jenna,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your 4 out of 5 rating on Expedia.We're delighted to hear that you had an overall positive experience during your stay. Your feedback is valuable to us as we continuously strive to enhance our services. If there are specific areas where you feel we can improve or if you have any additional comments, please feel free to share them with us.We look forward to welcoming you back in the future and ensuring an even more enjoyable stay.Best regards,MichaelHotel Manager

Dear Anonymous,Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We are absolutely thrilled to hear that your experience was a perfect 10 out of 10!It's truly rewarding to know that you consider our hotel one of the best you've ever stayed in, especially given your extensive travel history. We take great pride in providing a clean and welcoming environment for our guests, and we're delighted to hear that our efforts were reflected in your experience.Our team is dedicated to ensuring that every guest feels valued and well taken care of, so your compliments about the friendliness and helpfulness of our staff are truly appreciated. We are also delighted that you enjoyed your stay in the suite on the first floor – it's fantastic to know that it met and exceeded your expectations.Your recommendation means the world to us, and we sincerely hope to welcome you back for another memorable stay in the future. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share. We are always looking for ways to enhance our guests' experiences.Once again, thank you for choosing to stay with us, and we look forward to the opportunity to host you again.Warm regards,Hotel Management

Dear Gollo,We appreciate you bringing this matter to our attention and apologize for any misunderstanding. We want to clarify that our hotel does not discriminate against any individuals based on race, and we are deeply sorry for any misunderstanding.There is an obvious perception gap here. Our policy restricts reservations and stays for local Kansas City area residents (within 75 miles of this property) due to previous challenges that prompted the implementation of security measures. This policy applies uniformly to all residents, regardless of race or ethnicity.Discrimination goes against our values, and we are committed to fostering an inclusive and welcoming environment for all guests. We will investigate this incident thoroughly to address any shortcomings in communication and ensure our policies are clearly communicated moving forward.We apologize for any inconvenience you experienced and appreciate your understanding.Sincerely,Hotel Management

Dear Mason, We were disheartened to come across your feedback detailing your recent stay at our hotel. In an effort to address your concerns, we feel compelled to provide clarification on the points you raised. It is accurate that we have a policy of not renting to local residents within a 75-mile radius of our property, a measure we enforce at our discretion. Regrettably, your stay deviated from our standard procedures, as you managed to manipulate our staff into facilitating your check-in with a fraudulent reservation. This involved persuading someone in your group to use their address for your reservation, an act that not only contradicts our policies but also reflects a severe lapse in integrity. Your misconduct during your stay, coupled with attempts to coerce and manipulate our staff, serves as a stark example of the challenges we face in maintaining a safe and secure environment for all our guests. It is incidents like these that contribute to our policy of not renting to local residents, a decision made in the best interest of our hotel and its patrons. We want to emphasize that your actions have been duly reported to hotels.com, as we believe it is crucial to bring such behavior to the attention of the booking platform. Regarding the parking issue, it is noteworthy that no other guests reported similar concerns. Perhaps a more respectful and cooperative approach with our staff could have resulted in a clearer understanding of the parking arrangements, including the location of the overflow car park. In light of the circumstances, it is evident that your attempt to manipulate and coerce our hotel staff is not in line with the values we uphold. We maintain our commitment to providing a welcoming and secure environment for all our guests, and unfortunately, your behavior does not align with these principles. We sincerely hope you find a more suitable accommodation for your future stays and wish you well in your future travels. However, we must regretfully inform you that your presence is not welcome at our establishment. Best regards, Hotel Management

Dear Michael,Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear that you had a perfect 10 out of 10 experience during your stay with us. It's always our goal to provide exceptional service and create memorable moments for our guests, and we're delighted to know that we achieved that for you.Your positive review means a lot to our team, and we truly appreciate your kind words. If there's anything specific that stood out to you or if you have any suggestions for how we can make future stays even better, please feel free to let us know.We hope to have the pleasure of hosting you again in the future. Safe travels!Warm regards,MichaelHotel Manager

Dear Steve,Thank you for sharing your feedback with us. We're delighted to hear that you found our hotel clean, spacious, and appreciated the setup, including the full-size refrigerator.We sincerely apologize for the inconveniences you experienced. Your comments about the lack of lighting in the back room and the absence of clear information about accessibility for handicapped individuals are duly noted. We will address these issues to enhance the overall guest experience.We would like to inform you that our ongoing room renovations, which include comprehensive lighting updates, are part of our commitment to enhancing the overall guest experience.Regrettably, it appears that your specific room had not yet undergone renovation during your stay, and we sincerely apologize for any inconvenience this may have caused. Please rest assured that we are actively working to complete these renovations to ensure a more modern and comfortable atmosphere for all our guests.In terms of accessibility, we are pleased to confirm that we offer handicap-friendly amenities to cater to the needs of all our guests. Handicap parking spaces are clearly marked in our parking lot, and they are available on a first-come, first-served basis, complete with a designated loading/unloading zone. Additionally, our accessible ramp and entrance are prominently indicated on the building, facing the parking lot.For guests requiring accessible rooms, we recommend making advance reservations to ensure availability. Our commitment to providing a welcoming and inclusive environment extends to these rooms, and we are dedicated to accommodating your specific needs.Additionally, we regret any inconvenience caused by the unavailability of luggage carts. If you did not inquire with our staff during your visit, please be aware that our luggage carts are available to borrow in exchange for your ID only. This procedure is necessary to prevent theft of the luggage cart and ensures availability for everyone. We trust this clarification is helpful for you.Thank you for bringing these matters to our attention, and we sincerely hope you consider staying with us again in the future to experience the improvements we are making.If you have any further concerns or suggestions, please feel free to reach out to our guest services team.Best regards,MichaelHotel Manager

Dear Kathy,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your input and apologize for any inconvenience you experienced.Regarding the heating concern, it's important to note that our guests have full control over the in-room HVAC thermostat. The heating is influenced by outdoor temperatures below 60 degrees for optimal performance, and unfortunately, the climate outside is beyond our control.We apologize for any inconvenience caused by the phone issues and the front doors being locked at a specific time. Please be assured that these matters are being addressed to enhance safety and security, especially during the night.We understand the importance of your comfort during your stay, and we apologize if the temperature in your room was not to your preference. We will review our procedures to ensure clear communication on thermostat control.In regards to your refund, we recommend reaching out directly to your booking agent, as you booked and paid them directly. If there's anything we can assist you with in the meantime, please don't hesitate to contact us.Once again, we apologize for any inconvenience and appreciate your understanding.Best Regards,Guest Relations

Dear Kelly,Thank you for taking the time to share your feedback on your recent stay with us. We're delighted to see that you rated your experience a 4 out of 5 on Expedia.We value your input and would love to learn more about your stay to ensure we continue to enhance our services. If there are specific aspects you enjoyed or areas where we can improve, please feel free to share your insights.We appreciate your choice in staying with us and hope to welcome you back for an even more satisfying experience in the future.Warm regards,MichaelHotel Manager

Dear Dave,Thank you so much for your fantastic 10 out of 10 review on Hotels.com! We're delighted to hear that you enjoyed your stay with us. It's our goal to provide exceptional experiences, and we're thrilled to know that we succeeded in making your visit memorable. We appreciate your kind words and hope to welcome you back soon for another wonderful stay.Best regards,MichaelHotel Manager

Dear Jim,Thank you for bringing your recent stay experience to our attention. We sincerely apologize for the inconvenience and disappointment you faced during your time with us.We deeply regret that the noise disruption and room change process fell short of your expectations. Your feedback highlights areas where we can improve, and we take your concerns seriously.Rest assured, we will investigate the issues you raised with the noise disturbance, room change delays, and cleanliness concerns. Your comments will be shared with our team to address the shortcomings and prevent a recurrence.We understand the importance of a peaceful stay, and we apologize for any frustration caused. Please know that your experience is not reflective of our usual standards, and we genuinely appreciate your feedback as it helps us to enhance our services.If you have any further details to share or if there is anything specific we can do to make amends, please feel free to contact us directly.Thank you for your understanding.Sincerely,MichaelHotel Manager

Dear Michael,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you faced during your recent stay. We understand the importance of a comfortable and secure environment for our guests, and we regret that we fell short of your expectations.We take your feedback seriously and will address the issues you mentioned, including the odor in the hallways, security concerns, and the inconvenience caused by other guests. Our team is committed to making improvements to ensure a more pleasant experience for all our guests.Regarding the refund, we apologize for any confusion or oversight. Please reach out to your booking agent at hotels.com with your reservation details, and we will promptly address your concerns to them. You will need to contact them directly since you prepaid your booking directly with them.We appreciate your compliments about our friendly staff and regret that we couldn't provide the quality stay you expected. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Best regards,MichaelHotel Manager