6/10 Okay
Tracey
Business traveller, Travelled with partner
12 May 2024
Disliked: Staff & service
We didn't like my stay as a matter of fact we didn't want to stay because the staff was rude my nice came to visit they wouldn't let her in until I came to the front desk We came to the room to discuss what we were going to have for dinner. Shortly we left to go to dinner. When we got back, my niece got in her car and left me and my wife went in and they asked me who was the visitor with me? My wife stated, I'm his wife. I had requested a room for two With a queen-sized bed. The bed that was in the room was only a full size bed. I Went to The front desk to see if we can get a room with a queen-sized bed. The guy said that is not possible and I asked if I could speak to his boss. He said no, his boss was not available. I said could you call your boss? He said no, he could not call his boss. I eventually went back to the room to explain to my wife what happened we came back to the front desk and there was another guy Michael Finnegan there. It turned out to be his boss. I told Michael Finnegan about the way he talked to me, he Didn't believe it and tell me if I didn't like it. I could leave. At that moment my wife and I Went back to the room packed out belongings. I'm left and left the 2 keys.
At the front desk. I I would like a I am asking for a full refund due to my inconvenience.
Tracey
Stayed 1 night in May 2024