Hotel looks lovely from the outside and lobby is nice, outside landscaped terrace for cocktails and dinner is lovely. Staff was mostly very gracious and helpful. The rooms themselves are shabby, they have a sign they are redoing them so maybe it'll be better in future. My colleague and I each tried to take a bath and the water was deep yellow/brown our entire stay (opted for showers). We arrived at midnight from international flight and ordered dinner at the bar, plus mineral water. Took 30 minutes (!) to get mineral water and after an hour no food, we inquired several times and kept being told it was coming. At 1 am, they said "10 more minutes" but exhausted and hungry we went to our rooms, asked if they could bring it up. I finally gave up, went to sleep and put Do Not Disturb on the door. Then the phone rang later and woke me saying he was there to deliver my dinner. It was 2 am! Other than that very frustrating welcome, the staff was helpful. We only ate at the buffer after because we were afraid about the wait if we ordered a la carte.