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Reviews of Alpenhof

3 out of 5
Alpenhof
3255 W. Village Dr., Teton Village, WY

Reviews

8.8

Excellent

Rating 10 - Excellent. 448 out of 878 reviews" "
Rating 8 - Good. 303 out of 878 reviews" "
Rating 6 - Okay. 82 out of 878 reviews" "
Rating 4 - Poor. 34 out of 878 reviews" "
Rating 2 - Terrible. 11 out of 878 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chen

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible attitude
Stayed 2 nights in Mar 2024

6/10 Okay

Emanuela

Basic property although nice.
Stayed 3 nights in Jan 2024

4/10 Poor

Ryan

Travelled with family
Disliked: Property conditions & facilities
Location is unbeaten. However, it is long overdue for a fade lift. The hot tub was broken, bathrooms dated, beds ultra firm. They get by on location and I'm willing to walk a few extra steps to be more comfortable for the prices paid.
Stayed 3 nights in Jan 2024

10/10 Excellent

hillarie

Stayed 4 nights in Jan 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Dec 2023
Response from mj on 29 Dec 2023
Thank you. Glad our staff took good care of you

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible ski in/out Super convenient 😊
Stayed 6 nights in Dec 2023
Response from mj on 29 Dec 2023
Glad you had a good stay.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski-in/ski out
Perfect for ski vacation. Pool and hot tub were great temps, clean, and great service!
Stayed 1 night in Dec 2023
Response from mj on 29 Dec 2023
Thank you for staying at the Alpenhof. Glad you were well taken care of.

10/10 Excellent

Joe, Wheat Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oldest hotel in Teton Village. I had a wonderful stay.
Stayed 1 night in Sep 2023
Response from mj on 3 Nov 2023
Glad you enjoyed your stay in our quirky old hotel

8/10 Good

Paul

Liked: Cleanliness, staff & service
Surrounding area was nice. The hotel was old and dated
Stayed 3 nights in Oct 2023
Response from mj on 25 Oct 2023
Yes the hotel is old and quirky. But we hope our staff provided you with a comfortable stay in a unique location

8/10 Good

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and unique property. Clean and very comfortable beds.
Stayed 1 night in Oct 2023
Response from mj on 20 Oct 2023
Glad you enjoyed your stay

8/10 Good

Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Alpenhof was clean quiet staff kind. The breakfast was very good. Did not have dinner there. Loved the tram. Next door! The place is kitchy however the theme is Swiss !! Nice property! Thank you.
Stayed 2 nights in Oct 2023
Response from mj on 14 Oct 2023
Thanks for staying with us at the Alpenhof. Glad you enjoyed your stay.

10/10 Excellent

Vinca

Stayed 2 nights in Oct 2023
Response from mj on 3 Nov 2023
Glad you enjoyed your stay at the Alpenhof.

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and the place was very clean.
Stayed 1 night in Sep 2023
Response from mj on 1 Oct 2023
I'm glad the staff took good care of you while at the Alpenhof

8/10 Good

TONI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quite rooms. I am aware that this hotel is Swedish, but would prefer a few more meat and potatoes on the menu.
Stayed 2 nights in Sep 2023
Response from mj on 29 Sept 2023
Glad you enjoyed your stay. Good suggestion on menu

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable, excellent location, Good restaurants nearby, very friendly staff.
Stayed 2 nights in Sep 2023
Response from mj on 25 Sept 2023
Glad our staff took good care of you and you had a good stay

8/10 Good

Christopher, Magnolia

Stayed 1 night in Sep 2023
Response from mj on 20 Oct 2023
Glad you enjoyed your stay

10/10 Excellent

JAMES, GREENWICH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2023
Response from mj on 25 Sept 2023
Glad you enjoyed your stay at the Alpenhof.

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We enjoyed our stay - room was pretty comfortable (bed just a tad soft for us, YMMV), breakfasts were very good and the location was nice for exploring. It's an older place but well kept up. Staff was excellent.
Stayed 4 nights in Sep 2023
Response from mj on 24 Sept 2023
Thanks for staying with us at the Alpenhof. Glad our staff provided good service to you

2/10 Terrible

Robin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from mj on 23 Sept 2023
Sorry you weren't satisfied with your stay at the Alpenhof. Would be nice to know what went wrong

8/10 Good

jerome

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property but dated. Great location, close to lifts. Very clean. Restaurant service is excellent, however food is mediocre.
Stayed 1 night in Sep 2023
Response from mj on 22 Sept 2023
Sorry you did not enjoy the food. Dinner or breakfasr or both?

10/10 Excellent

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh breakfast was awesome! Swiss cheese egg &ham crepe, orange juice coffee and fresh berries:)
Stayed 3 nights in Sep 2023
Response from mj on 22 Sept 2023
Thank you for staying at the Alpenhof. Glad you enjoyed your stay.

6/10 Okay

Debbie

Disliked: Amenities
Great location. Beds good. Great hot breakfast. Needs updating. Carpets appeared very worn. Shower ran out of hot water. Not a good value for the price in my view.
Stayed 2 nights in Sep 2023
Response from mj on 20 Sept 2023
Sorry about the hot water aw we had a boiler problem during your stay.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the rustic decor and views.
Stayed 1 night in Sep 2023
Response from mj on 18 Sept 2023
Thank you for ataying at the Alpenhof. Glad you enjoyed your stay

8/10 Good

Ron

Liked: Cleanliness
Rooms are okay but the place needs to be updated.
Stayed 3 nights in Sep 2023
Response from mj on 15 Sept 2023
Yes we are an older hotel with lots of quirck, Hope you found your room clean and comfortable

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Warm, cozy atmosphere.
Stayed 1 night in Sep 2023
Response from mj on 15 Sept 2023
I'm happy when I hear the staff took good care of our guests.

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Pet friendly hotel. Restaurant staff was a little spotty in their attentiveness. Front desk people were pleasant and helpful.
Stayed 2 nights in Sep 2023
Response from mj on 13 Sept 2023
Glad you enjoyed your stay at the Alpenhof. We'll give the breakfast servers a gentle gentile kick. Thanks for the input

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with very helpful staff. Restaurant on site if you choose to eat there. Would definitely go there again if we travel to Jackson.
Stayed 3 nights in Sep 2023
Response from mj on 12 Sept 2023
Thank you for staying at the Alpenhof. Glad you enjoyed your stay

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with European atmosphere. It was our first time staying in such German and Swiss hotel. The resort fee was bit high during non-peak season. Internet was good but wish there's a desk for computer like Marriott, Hilton, or IHG where we mostly stayed in the past.
Stayed 1 night in Sep 2023
Response from mj on 13 Sept 2023
Glad you enjoyed your stay at the Alpenhof. Thanks for suggestion on work space in the rooms. Many have desks but some don;t

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alpenhof has lots of character and was very comfortable. Staff was great and heated pool and hot tub were welcome after hiking!
Stayed 2 nights in Sep 2023
Response from mj on 12 Sept 2023
Happy that you enjoyed your stay at the Alpenhof. We hope to see you again

6/10 Okay

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was super accommodating and nice and helpful.
Stayed 1 night in Sep 2023
Response from mj on 13 Sept 2023
Glad our staff took good care of you during your stay. We hope our friendly staff makes up for some of the negatives of an older building.

10/10 Excellent

Sandra, West End

Lots of character, very friendly staff, excellent breakfast and dinner. Convenient to Grand Teton NP.
Stayed 3 nights in Sep 2023
Response from mj on 9 Sept 2023
Thank you for staying at the Alpenhof. Glad you enjoyed your stay

2/10 Terrible

Holly

I needed to cancel, notified the registration desk. No refund per policy. Can understand penalty $ but not the entire cost of that one night stay.
Stayed 1 night in Sep 2023
Response from mj on 9 Sept 2023
I am sorry but our policy is that deposits are non refundable with in 14 days of arrival. You received a notice of this policy from Expedia. If you had provided a reason for the cancellation such as a medical emergency we would have refunded. Unfortunately we did not receive any indication on why you were canceling

4/10 Poor

Laraine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed. Website photos are not what the actual rooms look like. No housekeeping unless you ask for it. We were not advised of this information. Complimentary Breakfast not great!
Stayed 2 nights in Aug 2023
Response from mj on 3 Sept 2023
I'm sorry you did not enjoy your stay at the Alpenhof. I apologize that you were not informed of our current housekeeping policy at check in. We have so many guests who do not wish to have service that we have made it optional at the guests option.What could we improve to make the breakfast more to your liking?

10/10 Excellent

Diane, Grand Junction

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic, cute place, great location!! Our waiter named Jason was great!!
Stayed 3 nights in Aug 2023
Response from mj on 24 Aug 2023
Glad you enjoyed your stay at the Alpenhof. We look forward to seeing you again.

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mj on 22 Aug 2023
Thank you for staying with us at the Alpenhof Lodge. Glad you enjoyed your stay.

6/10 Okay

James

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from mj on 9 Sept 2023
Wondering how we could have made you stay better??

8/10 Good

Sherri

Stayed 1 night in Aug 2023
Response from mj on 19 Aug 2023
Thank you for staying at the Alpenhof. Glad you enjoyed your stay

10/10 Excellent

Stephen

Travelled with partner
Liked: Property conditions & facilities
very convenient location, Friendly staff and great breakfast
Stayed 1 night in Aug 2023
Response from mj on 16 Aug 2023
Thank you for staying at the Alpenhof. We're glad you enjoyed your stay

10/10 Excellent

Greg

Stayed 1 night in Aug 2023
Response from mj on 3 Sept 2023
Thank you for staying at the Alpenhof. Glad you enjoyed your stay

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming lodging! Well kept for a Historic Hotel and the staff was beyond wonderful! So helpful, so friendly, so welcoming. It was our pleasure to stay at the Alpenhof after some other stays at very expensive more modern facilities. Great customer service is the key and The Alpenhof has it!🤗🤗🤗🤗
Stayed 2 nights in Aug 2023
Response from mj on 10 Aug 2023
I'm glad you had such a good stay at the Alpenhof, We strive to provide good customer service.

10/10 Excellent

Crystal

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic, unique hotel that looks like you are in the swiss Alps. Hand painted, hand carved decor. Wooden furniture. Walking distance to a variety of activities. Pool was perfect temperature at 80 deg, hot tub perfect. Beautiful flowers and decor around property. Quiet, well built. Everything works as it should. Comfortable beds, complimentary breakfast with authentic swiss menu. Favorite hotel of the trip.
Stayed 2 nights in Aug 2023
Response from mj on 1 Sept 2023
Thank you for staying at the Alpenhof. We're glad you enjoyed your stay

10/10 Excellent

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Aug 2023
Response from mj on 7 Aug 2023
Thank you for staying at the Alpenhof. We're glad you had a good experience. We hope we will see you again in the future

8/10 Good

Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not handicap accessible, but very nice!
There is only one negative, and that is the stairs. It is not possible to stay here if you cannot climb stairs. The elevator starts after you have climbed a short set of stairs. The free breakfast was excellent. I chose the smoked salmon crepe. Too bad it was too early in the day for me to have a glass of dry champagne!
Stayed 1 night in Jul 2023
Response from mj on 31 Jul 2023
Yes the Alpenhof does have an accessibility problem being a hotel built in the 60'sGlad you enjoyed your breakfast.

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to everything. The breakfast was great
Stayed 5 nights in Jul 2023
Response from mj on 24 Jul 2023
Thank you for staying with us at the Alpenhof. Glad you enjoyed your stay

10/10 Excellent

Vinayak Rama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from mj on 14 Jul 2023
Glad you had a good stay at the Alpenhof.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return stay at The Alpenhof
Our room was upgraded once we checked in. We love that Alpenhof is pet friendly and is conveniently located at Teton Village. The complimentary breakfast is a plus. See you next year!
Stayed 3 nights in Jul 2023
Response from mj on 9 Jul 2023
Thank you for your kind words. We will see you again soon

10/10 Excellent

Pramit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from mj on 9 Jul 2023
Glad you had a good stay at the alpenhof

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendliest staff at check in and dining room. Rooms are very clean and quaint. Breakfast is delicious and dinner was fabulous. Teton village is such a great location . Can’t wait to return
Stayed 4 nights in Jun 2023
Response from mj on 9 Jul 2023
Glad you enjoyed your stay at the Alpenhof. We hope you will return sometime soon

10/10 Excellent

Brian

Stayed 1 night in Jun 2023
Response from mj on 23 Jul 2023
Thank you for staying with us at the Alpenhof. Glad you enjoyed your stay.

8/10 Good

Betsy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Some good some bad
The beds were so soft, we ended up with bad backs. The lake across the street was beautiful! We hung out at the bar/restaurant across the street, great place.
Stayed 4 nights in Jun 2023
Response from mj on 2 Jul 2023
You may have the wrong hotel as there is no lake in the vicinity of the Alpenhof. . I