2/10 Terrible
Leah
Travelled with family
11 Feb 2024
Disliked: Cleanliness, staff & service, amenities
If you are looking for a fun enjoyable trip for your family and friends, DO NOT stay at Tesoro. Terrible customer service. You were not allowed to have any food or drinks in the pool area. My husband was told to take off his shirt in the pool because it wasn't one that was used for sun protection. We were constantly watched when we were at the pool, we felt like we were back in grade school.
They also give out day passes to residents for the pool, so it was always full.
They have ONE restaurant for their "all inclusive" package that had terrible food. My family didn't eat there one time. It closes multiple times during the day, so it wasn't even an option half the time.
The only good thing about this place is they cleaned our room daily.
We were even told by the locals who provided our excursions that this was a terrible hotel and to never stay here.
Horrible experience. Do not go here.
Leah
Stayed 8 nights in Feb 2024