Indoor pool, seasonal outdoor pool

Reviews of The Ritz-Carlton, Istanbul

5 out of 5
The Ritz-Carlton, Istanbul
Suzer Plaza, Askerocagi Caddesi, No:6, Elmadag/Sisli, Istanbul

Reviews

9.4

Exceptional

Rating 10 - Excellent. 624 out of 810 reviews" "
Rating 8 - Good. 109 out of 810 reviews" "
Rating 6 - Okay. 43 out of 810 reviews" "
Rating 4 - Poor. 8 out of 810 reviews" "
Rating 2 - Terrible. 26 out of 810 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Malak, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for Istanbul. Standard breakfast. Nobu below expectation . Housekeeping is superb! They come 3 times/day
Stayed 5 nights in Apr 2024
Response from Ela Ergin on 17 Apr 2024
Dear Mr. Malak,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. I would also like to take the opportunity to ask you about your Nobu experience. As mentioned, your feedback is invaluable to us, therefore, we would like address any issues you might want to mention.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location
Stayed 7 nights in Mar 2024
Response from Ela Ergin on 15 Apr 2024
Dear Mr. Arun,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay.We were happy to hear that you are satisfied with the location of our hotel.As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcome you back to The Ritz-Carlton, Istanbul!Sincerely,Ela ErginGeneral Manager

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Apr 2024
Response from Ela Ergin on 13 Apr 2024
Dear Guest,We sincerely thank you for choosing The Ritz-Carlton, Istanbul for your stay and sharing your experience with us.We were happy to hear that you are satisfied with the location of our hotel. We hope you have enjoyed your stay as well.We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ela Ergin on 11 Apr 2024
Dear Mr. Manuel,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely, Ela Ergin General Manager

6/10 Okay

Michael James

Travelled with partner
Liked: Cleanliness, staff & service
They told us at check in the pool and spa would be closed for our 9 night stay. If we had known this we would have stayed elsewhere
Stayed 9 nights in Mar 2024
Response from Ela Ergin on 8 Apr 2024
Dear Mr. James,Thank you for having chosen The Ritz-Carlton, Istanbul for your stay and taking the time to share your feedback with us. I deeply regret that your stay with us did not meet your expectations, and we sincerely apologize for the inconvenience you experienced about the Spa renovation. We have tried to do our best about the communication of this process with our guests. However, it seems that we have failed to do so in your stay. Please allow me to extend my apologies once more. We hope you’ll consider staying with us again when you return to Istanbul and will allow us to create an enjoyable and memorable experience for you.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

JILLIAN, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were unbelievably friendly and went above and beyond to make sure our every wish was catered for. The breakfasts were incredible as were the restaurants on the property. I cannot say enough good things about our experience at the Ritz Carlton Istanbul.
Stayed 3 nights in Mar 2024
Response from Ela Ergin on 1 Apr 2024
Dear Ms. Jillian,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The Ritz-Carlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Rahul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience- phenomenal breakfast!
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Mr. Rahul,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Olumuyiwa Obagbemileke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional service
Stayed 3 nights in Mar 2024
Response from Ela Ergin on 31 Mar 2024
Dear Olumuyiwa Obagbemileke,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela ErginGeneral Manager

8/10 Good

London

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good value for money
Stayed 4 nights in Mar 2024
Response from Ela Ergin on 29 Mar 2024
Dear Guest,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home The Ritz-Carlton, Istanbul!Ela ErginGeneral Manager

10/10 Excellent

Mariia

Stayed 4 nights in Mar 2024
Response from Ela Ergin on 17 Apr 2024
Dear Ms. Maria,Warm greetings from The Ritz-Carlton, Istanbul!Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your rating and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. We look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Antonella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff were extremely helpful, friendly and attentive.
Stayed 3 nights in Mar 2024
Response from Ela Ergin on 26 Mar 2024
Dear Antonella Pozzuto,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Kind Regards,Ela ErginGeneral Manager

8/10 Good

Nasser

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were celebrating our wedding anniversary in Istanbul and chose the fantastic Ritz Carlton Hotel. We had such a lovely warm welcome including some delicious celebratory treats in our gorgeous room, high up on the top floor. The view, design of the room and the room's features were second to none. Although we were there for a nice, quiet celebration, unfortunately we found ourselves next door to some young guests (in a suite), who were there for their own not-so-quiet celebration! After two nights of poor sleep, it seemed they could not be moved but we agreed to move to a lower floor, which was still an incredibly beautiful room. The staff of the Ritz Carlton are genuinely nice people. We didn't encounter one person who didn't uphold the standards we have come to associate with the brand. Aside from the noisy teenagers in the suite next door, it was a wonderful stay!
Stayed 4 nights in Mar 2024
Response from Ela Ergin on 22 Mar 2024
Dear Nasser Khoja,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. Apart from the inconvenience you experienced which we will ensure it will not occur again, we are absolutely delighted that your experience not only met but exceededyour expectations. This would be the sense that will urge you to always come back to The RitzCarlton, Istanbul, where our Ladies and Gentlemen’s highest mission is to create indeliblemarks.We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin

6/10 Okay

Krishna, Levittown

Liked: Cleanliness, property conditions & facilities
The service was poor
Stayed 4 nights in Dec 2023
Response from Ela Ergin on 21 Mar 2024
Dear Krishna Maddipatla,We extend our sincerest gratitude to you, on behalf of all Ladies and Gentlemen, for selectingThe Ritz-Carlton, Istanbul for your recent stay. I deeply regret that your stay with us did notmeet your expectations, and we sincerely apologize for any inconvenience you may haveexperienced during your stay.Here at The Ritz-Carlton, Istanbul, we are committed to provide an unforgettable experience byfulfilling even the unexpressed wishes and needs of our guests. Hence, we will appreciate if youtake the time and tell us about your experience. Rest assured, we will diligently address anyconcern and take the relevant action immediately.We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Aya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ela Ergin on 19 Mar 2024
Dear Aya,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul.Kind Regards,Ela ErginGeneral Manager

8/10 Good

Tomas, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury and traditional
Stayed 1 night in Feb 2024
Response from Ela Ergin on 18 Mar 2024
Dear Tomas,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Kind Regards,Ela ErginGeneral Manager

6/10 Okay

Reyad

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
i like location and professional staff but was not happy or satisfied of housekeeping quality and not happy with lounge area design or size
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Dear Reyad Greetings from the Ritz-Carlton, Istanbul. Thank you for taking the time to share your experience about your recent stay at our hotel.Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.The entire team looks forward to the pleasure of welcoming you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

8/10 Good

MOHAMMED, Portland

Stayed 9 nights in Feb 2024
Response from Ela Ergin on 23 Mar 2024
Dear Mr. Mohammed,Thank you for sharing your experience at the Ritz-Carlton, Istanbul. As a valued guest, we appreciate your rating and are delighted to hear that you had an enjoyable stay. Your feedback is integral to our ability to continue to improve our service. Hence, we would really appreciate if you take the time to share your feedback with us. Thank you again for your time and come visit us again soon!Kind Regards,Ela ErginGeneral Manager

10/10 Excellent

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente experience!!! Super recommended
Stayed 3 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear MayraThank you for choosing our hotel and taking the time to write a review! We are very happy to hear that you enjoy your stay and services.We aim to provide an unforgettable experience to all our guests and your feedback is very important for us to achieve this goal.We look forward to welcoming you again at our hotel in the future.Kind Regards,Ela Ergin

10/10 Excellent

phiona, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful views and the warm and kind smiling faces at the front desk and around the hotel .
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear phiona Thank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best one on Istanbul, this hotel is 5 star
Response from General Manager on 11 Mar 2024
Dear Francis,Thank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

8/10 Good

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location being on a steep hill is difficult to get in and out of the property. It is not near any shopping attractions other than the palace and some cafe by the sea at the bottom of the hill. The hotel does have plenty of nice restaurants including Nobu, which serves fresh sushi.
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Vincent Thank you for having chosen the Ritz-Carlton, Istanbul for your stay and taking time to share your feedback. Our team strives to deliver excellent service for each one of our guests. We were pleased to see you had enjoyed your overall stay with us and we look forward to welcome you back again in near future.Kind regards,Ela Ergin

10/10 Excellent

MARIAM

Stayed 3 nights in Feb 2024
Response from Ela Ergin on 21 Mar 2024
Dear Mariam Fahtama,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuable feedback with us. We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, great dining options and impeccable service. I would definitely go back.
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear GeorgiaThank you for preferring to stay at the Ritz-Carlton, Istanbul and sharing your feedback with us. We were pleased to see that you had enjoyed your overall stay with us.Our team looks forward to welcome you back to ‘’your home away from home’’ .Kind Regards, Ela Ergin

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Ela Ergin on 21 Mar 2024
Dear Sanjay Bhansali,Warm greetings from The Ritz-Carlton, Istanbul!We extend our heartfelt gratitude for the opportunity to host you and for sharing your valuablefeedback with us. We look forward to welcoming you back to your home away from home, The Ritz-Carlton,Istanbul.Sincerely,Ela Ergin

10/10 Excellent

Nikolay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and service
Stayed 1 night in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Nikolay Thank you for choosing our hotel and taking the time to write a review! We are very happy to hear that you enjoy your stay and services.We aim to provide an unforgettable experience to all our guests and your feedback is very important for us to achieve this goal.We look forward to welcoming you again at our hotel in the future.Kind Regards,Ela Ergin

10/10 Excellent

Amira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly nice and the room was clean and well designed
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Amira We are truly heartened to receive your generous review of the Ritz-Carlton, Istanbul. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Ela Ergin

10/10 Excellent

FABRICIO, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food and experience in Istanbul! Highly recommend
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear FABRICIO Thank you for choosing the Ritz-Carlton, Istanbul and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Turkey.Kind Regards,Ela Ergin

10/10 Excellent

ali, Witham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed a beautiful stay at the Ritz Carlton, the staff were fantastic, professional, friendly. the hotel was very nice, the breakfast team were extremely helpful and accommodating,we enjoyed their hospitality.
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear ali,Thank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Sadia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff! They were the best aspect on regard to the experience. The property itself is beautiful and breakfast was great.
Stayed 5 nights in Feb 2024
Response from General Manager on 11 Mar 2024
DearSadiaThank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone st the hotel were amazing
Stayed 9 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear Walter Thank you for choosing the Ritz-Carlton, Istanbul and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Turkey.Kind Regards,Ela Ergin

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service all from door to check out all amazing kind and helpful all staff
Stayed 2 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear Sam,Thank you for choosing the Ritz-Carlton, Istanbul and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Turkey.Kind Regards,Ela Ergin

10/10 Excellent

Ozioma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Ritz-Carlton Istanbul was amazing, the room was more than I imagined with amazing views and amazing staff. I had a great time there, would definitely recommend.
Stayed 5 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear Ozioma Thank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Ahmet, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my son stayed there over the weekend it was nice and quite and relaxing
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear AhmetThank you for choosing our hotel and taking the time to write a review! We are very happy to hear that you enjoy your stay and services.We aim to provide an unforgettable experience to all our guests and your feedback is very important for us to achieve this goal.We look forward to welcoming you again at our hotel in the future.Kind Regards,Ela Ergin

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful
Stayed 1 night in Jan 2024
Response from General Manager on 11 Mar 2024
Dear MahmoudThank you for choosing our hotel and taking the time to write a review! We are very happy to hear that you enjoy your stay and services.We aim to provide an unforgettable experience to all our guests and your feedback is very important for us to achieve this goal.We look forward to welcoming you again at our hotel in the future.Kind Regards,Ela Ergin

10/10 Excellent

Jerry, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and amazing staff. Will definitely come back to stay again.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Mar 2024
Dear JerryThank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ritz Carlton Istanbul Hotel is unparalleled in its dedication to excellence and luxurious accommodations. From the moment you step into the grand lobby, you are greeted by warm and attentive staff who ensure that your every need is met. The rooms are capacious, tastefully decorated, and equipped with state-of-the-art amenities. The hotel's location is superb, offering stunning views of the Bosphorus and easy access to Istanbul's top attractions. The Ritz Carlton Istanbul goes above and beyond to provide exceptional service, offering an array of dining options to cater to every palate. With its impeccable attention to detail, elegant ambiance, and top-notch amenities, The Ritz Carlton Istanbul Hotel truly lives up to its reputation as the best hotel in the city.
Stayed 2 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear Sebastian Thank you for giving us an excellent rating and recommending our hotel. We were happy to hear that our staff made your stay enjoyable.We continue our work with the aim of providing the best service to our guests.We hope to host you again at the Ritz-Carlton, Istanbul as soon as possible.Kind Regards,Ela Ergin

6/10 Okay

kajol

Stayed 3 nights in Jan 2024
Response from Ela Ergin on 21 Mar 2024
Dear Kajol Kakkar,We extend our sincerest gratitude to you, on behalf of all Ladies and Gentlemen, for selectingThe Ritz-Carlton, Istanbul for your recent stay. Here at The Ritz-Carlton, Istanbul, we are committed to provide an unforgettable experience byfulfilling even the unexpressed wishes and needs of our guests. Hence, we will appreciate if youtake the time and tell us about your experience. Rest assured, we will diligently address anyconcern and take the relevant action immediately.We will be looking forward to welcoming you back to your home away from home, The Ritz-Carlton, Istanbul to create enjoyable #Rcmemories.Sincerely,Ela ErginGeneral Manager

10/10 Excellent

Arwa, Kingston Upon Thames

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and handled an issue we had with kindness and professionalism
Stayed 2 nights in Dec 2023
Response from Ela Ergin General Manager on 11 Mar 2024
Dearrwa Thank you for choosing the Ritz-Carlton, Istanbul and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Turkey.Kind Regards,

10/10 Excellent

Mehreen

Travelled with partner
Liked: Amenities
Love it
Stayed 3 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear MehreenThank you for taking the time to tell us about your experience at the Ritz-Carlton, Istanbul. It is always a pleasure to receive positive feedback as it helps us in bettering ourselves as well as the service we aim to provide.Thank you again for sharing your experience, and we look forward to you in the future.Kind Regards,Ela Ergin

10/10 Excellent

Christine

Travelled with partner
The concierge lounge was a huge benefit. All of the food was excellent in the restaurants. The people, from chef to the house keepers were fabulous.
Stayed 4 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear ChristineMany thanks for being our guest and for posting your wonderful rating. We look forward to welcoming you back at the Ritz-Carlton, Istanbul.With kind regards,Ela Ergin

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and very nice service.
Stayed 2 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear Robert Thank you for choosing the Ritz-Carlton, Istanbul and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Turkey.Kind Regards,Ela Ergin

10/10 Excellent

JENANNE, sherwood

Stayed 3 nights in Jan 2024
Response from Ela Ergin General Manager on 11 Mar 2024
Dear JENANNEThank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,

6/10 Okay

IRINA, NEW YORK

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is Ok. However , we are talking about Ritz… OK isn’t enough. There are so many other beautiful hotels in the area, but we chose Ritz, to be sure that we’ll get the best service. We were sooo wrong. Hotel is old, renovation needed, elevators work slow, spa is a complete disaster, tiles are missing in a pool and on a floor, steam room is barely working, jacuzzi and pool are the same water temperature etc Our flight was later the day of check out so we requested a luggage pick up and storage. Imagine our surprise when we found out that they simply left 2 suit cases, a baby stroller and our coats on the street… literally outside the building, while we were waiting in a spa for 4 hours. the temperature outside was minus 4 C. Doesn’t feel comfortable to put on freezing coats and use cold stroller.it took them some time to find our luggage whatsoever On the other hand we did enjoy our breakfasts and the staff in the restaurant was amazing!
Stayed 7 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear IRINAGreetings from the Ritz-Carlton, Istanbul. Thank you for taking the time to share your experience about your recent stay at our hotel.Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.The entire team looks forward to the pleasure of welcoming you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

8/10 Good

Haydar emre

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from General Manager on 11 Mar 2024
DearHaydar emreThank you for staying at the Ritz-Carlton, Istanbul and sharing your experience with us.We were happy to hear that we provided a comfortable stay during your visit.We look forward to seeing you again during your nex visit to Istanbul.Kind Regards,Ela Ergin

10/10 Excellent

Derya

Stayed 1 night in Jan 2024
Response from General Manager on 11 Mar 2024
Dear DeryaThank you for your time to give a rating and sharing your experience with us. We are looking forward to welcome you back to the Ritz-Carlton, Istanbul soon.Kind Regards,Ela Ergin

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service. Great views of the Bosphorus. Wonderful breakfast and food options. High quality.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything excellent
Great place. Club lounge access was a great choice as well as Bosphorus view. Nice staff. Fantastic dining options.
Stayed 8 nights in Dec 2023

10/10 Excellent

Carol Jean

Stayed 7 nights in Dec 2023

10/10 Excellent

KHUSHRU

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite well connected from a tourist perspective
Stayed 4 nights in Dec 2023

10/10 Excellent

Thanusha

Stayed 6 nights in Dec 2023