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Reviews of Sura Design Hotel and Suites - Boutique Class

5 out of 5
Sura Design Hotel and Suites - Boutique Class
Alemdar Mh., Ticarethane Sk. No:13, Fatih, Istanbul, Istanbul

Reviews

8.6

Excellent

Rating 10 - Excellent. 254 out of 443 reviews" "
Rating 8 - Good. 105 out of 443 reviews" "
Rating 6 - Okay. 32 out of 443 reviews" "
Rating 4 - Poor. 25 out of 443 reviews" "
Rating 2 - Terrible. 27 out of 443 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shabeer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff members make you very comfortable in this hotel . Love the location easily accessible to all . Will definitely recommend it to all my families and friends . 😊❤️
Stayed 4 nights in May 2024
Response from Sura Hotels Management on 25 May 2024
Dear ShabeerThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.We thank you for giving encouragement to our professional staff. It ıs very generous of you to recommend us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. Sincerely YoursSura Hotels Management

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sura Hotels Management on 19 Apr 2024
Dear JustinThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Judith Mary, St Saviour

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel in walking distance of the main sites.
Stayed 7 nights in Mar 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear JudithThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 Terrible

Ram

Travelled with partner
Disliked: Amenities
Location of property is excellent but everything else sucks, our room carpet was filthy dirty, between blackened carpet to spills on carpet which were not cleaned, felt room was very unhygienic, brought it to front desk attention to get it clean before next guest arrives, room service terrible ask for ice their ice machine was broken, I have seen better motel 6 then this 5 star hotel,
Stayed 3 nights in Mar 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear RamThank you for taking the time to share your thoughts on your recent stay at Sura Hotel. As a Hotels, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times.Thank you for your feedback on cleanliness. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of a city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements. We apologize to you for any ınconvenience.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hotels.Sincerely yours,Sura Hotels.

8/10 Good

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice rooms. Close to blue mosque
Stayed 1 night in Feb 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear JonathanThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your nice comment on the room. We hope to host you very soon ın our beautiful historical city to create another pleasant experience for you.Sincerely YoursSura Hotels Management

8/10 Good

Muhammad Saad Ullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear MuhammadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
We were originally put into a room where there was constantly loud music being played from the outside restaurants but then was offered an upgrade for £60 where it was a lot more quieter and a lot bigger room. Happily took it as we were there for 5 days. The location is perfect and centralised to everything, the metro was a 2 minute walk along with grand bazar only being a 10 minute walk. Staff were all friendly and were happy to help whenever needed. The breakfast was lovely in sura design, which is a bonus as you have the opportunity to either go to Sura design or sura Hagia Sophia.
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear MuhammedThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your comment on the friendliness of our staff and the restaurant. We hope to host you agaın dear Muhammed!Sincerely YoursSura Hotels Management

10/10 Excellent

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our first visit to Istanbul and we spent 5 nights at this fabulous, centrally located hotel. Well looked after by the staff, esp. Burak, Òzay and Aden, who really went out of their way to answer our queries, arrange outings and in general, make our visit a real pleasure. Thank you. Btw the buffet breakfast is EXCELLENT!
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear KathleenThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your kind review about our staff. I will ınform them because it can be very encouraging. We hope to host you very soon again with our delicious breakfast.Sincerely YoursSura Hotels Management

10/10 Excellent

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear MuhammadThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Etleva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very wonderful and welcoming, the service was great and everyone was so nice and friendly. Clean environment, delicious food and such a beautiful relaxing hotel. The spa treatment was amazing and the concierge were very helpful with touristic information.
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear EtlevaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotels, we always strive to provide the best for our guests.Thank you for your nice comments about your spa experience. In Sura Hagia Sophia Hotel, it is our priority that all our guests have a wonderful stay. Our aim is to offer guests from around the world a resonating experience by harmoniously blending the warmth of Turkish hospitality with the distinct charm of this 8500-year-old city. Sura Hotels, a favorite accommodation venue in the Sultanahmet district of the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and many different cultures, offers an experience that reflects the rich cultural heritage of this fascinating city while making a difference with its service concept.We appreciate your comments on our professional staff and on the cleanliness of our property and the excellent taste of the food. Also, Concierge team will be informed about your positive view. We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Sana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and very efficient. Clean and a good area away from the sights.
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear SanaThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always strive to provide the best for our guests.It is our priority that all our guests have a wonderful stay. Sura Hotels, the favorite accommodation venue of the Sultanahmet district, which is almost an open-air museum that has hosted three great civilizations and many different cultures on the historical peninsula in the heart of Istanbul, makes a difference with its different service concept and architecture that respects history, culture and heritage, while all our spaces are designed by master architects for the comfort of our guests.We look forward to welcoming you and your loved ones on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Kenneth, Tonbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location
Stayed 4 nights in Jan 2024
Response from Sura Hotels Management on 26 Mar 2024
Dear KennethThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 Okay

Dojohn

8/10 Good

Tayyiba Naz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Sightseeing
A lovely hotel, with very comfortable and clean rooms. We could easily walk to all the main attractions. The front desk staff especially Rezza(?) were very pleasant and helpful. I would happily stay here again.
Stayed 3 nights in Jan 2024

10/10 Excellent

ANGELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great stay
Really enjoyable stay. Service is very good, and location is perfect-so close to the historical sights but still mostly quiet at night so able to sleep well in the super comfy beds. Rezzak and Salma on reception were lovely! Breakfast is mainly Turkish but you can ask for eggs cooked the way you like it. Hotel very stylish.
Stayed 3 nights in Jan 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel right next to Blue Mosque and Haya Sofia. Super friendly, attentive staff.
Stayed 1 night in Jan 2024

10/10 Excellent

lisandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. The city trolley was fun to ride. Lots of restaurants too

10/10 Excellent

denisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Jan 2024

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Elizabeth Rhian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to all the main sights. Our flight arrived early in the morning and the staff did all they could to give us an early check in despite the hotel being full.
Stayed 4 nights in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
OK, but..
I wasn't offered an upgrade even though the Hotel was a VIP access Hotel, it was half empty and I was a Gold member.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location!
This place was amazing. This location was close walking distance to the main tourist attractions, but yet tucked away on a small, secluded sidestreet. You walk out the doors and there’s restaurants everywhere. The view from the rooftop restaurant was gorgeous, we didn’t eat there, But had a drink to soak up the view. What I didn’t know, is you get to use all the facilities at the sister hotel across the street. This is where the breakfast buffet and pool are located. It’s literally five steps across the street. Would definitely stay here again, highly recommended.
Stayed 3 nights in Oct 2023

6/10 Okay

Dojohn

10/10 Excellent

Yulia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location , cozy and clean hotel Individual transfer from and to the airport was awesome . I enjoyed my stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Zeenat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ! Food on your doorstep Rakaan at reception was very helpful Great hotel !
Stayed 2 nights in Nov 2023

2/10 Terrible

Kirti

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel great locating excellent staff especially SELMA she is absolutely fantastic all the staff are so good , sorry can’t remember names ,, Mohamad Zera is brilliant as well
Stayed 1 night in Nov 2023

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room excellent, I liked the balcony and the view of a garden. very quiet and clean
Stayed 3 nights in Nov 2023

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , every one is very good ( staff ) especially SELMA , she is amazing absolutely fantastic but am bit disappointed i did NOT receive the VIP access benefit
Stayed 4 nights in Nov 2023

10/10 Excellent

ASHRAF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent Staff were brilliant and very helpful when asked for advice
Stayed 4 nights in Nov 2023

8/10 Good

Michele

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sura Design Hotel was very good. The area was in a perfect location. Restaurants were excellent, concierge was great helped my friend locate her jacket at the airport lost and found. Only negative thing was my son and his girlfriend had massages at the spa and it was freezing in the massage rooms. About 35 degrees it was an extremely unpleasant service.
Stayed 5 nights in Nov 2023

8/10 Good

Sarah Elizabeth Tamar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time for the second time this year and will definitely use the hotel for a third time if we return to Istanbul .. the little road with the two Sura hotels are a real little busy hub with all the very good restaurants and the lovely coffee shop within 20 steps and then the close proximity of the two mosques tourist attractions shops and the Grand Bazaar within a 10 minutes walk .. the hotel staff are so friendly chatty and helpful .. the house keeping lady kept our room beautifully set up and clean every day with water topped up 🙌 .. the room itself 413 was comfortable enough the furnishings and decor in the attic rooms possibly need a much needed refurbishment with a brighter colour on the walls as their quite dark and dimly lit and a better way of covering the arched windows to keep the light out would be good 👍 .. but for a 4 night stay it was fine .. we had a lovely time staying with you again thank you
Stayed 4 nights in Nov 2023

10/10 Excellent

Zafrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this this hotel, no complaints what so ever. Staff was too nice and always there to help around. Will definitely recommend.
Stayed 10 nights in Nov 2023

10/10 Excellent

Agne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very accommodating, helpful. The room was beautiful, clean, causy. The staff from breakfast was just amazing! This hotel is highly recommended. If we ever come back, we will be staying at the same hotel. The staff made our wedding anniversary weekend very special ❤️
Stayed 4 nights in Nov 2023

10/10 Excellent

Matthew Scott, Greenwood Village

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique property in the heart of the action in Istanbul. Close to all of the major attractions.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Fahim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jojo

Stylish boutique hotel in the old city and very close to Sofia Hagia.
Stayed 4 nights in Oct 2023

8/10 Good

IRINA APTEKAR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located near best food options and 2 Michelan star rated restaraunts. Great friendly staff with good breakfast which is included.
Stayed 5 nights in Oct 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to attractions. Very communicative prior to stay and happy to help organise taxis, activities etc. Spacious rooms and well sound proofed considering a fairly noisy street outside.
Stayed 3 nights in Oct 2023

8/10 Good

naci

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upper level rooms are bad condition wordrop doors won’t open room 301

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ideal location
A perfect location for a first visit to Istanbul with the incredible historic locations so very near, and with a close tram stop to get around easily. Hotel staff were really helpful and friendly, Mert Sahin helped with my check-in, he was professional, kind and very welcoming.
Stayed 4 nights in Oct 2023

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star hotel for relatively low price
Stayed 3 nights in Oct 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Ana Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Abdul

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
The staff were excellent especially Selma. Made us feel very welcome! Only downside was the air conditioning, it kept turning off despite closing all doors and windows and someone kept smoking inside our building on the same level as it kept coming through the vents. It has so much potential but I dont think it is a 5 star hotel... Yet.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is PERFECT if those who wish to visit all of the tourist sites in Istanbul. Everything is within walking distance. Also, great variety of restaurants right out of the front door.
Stayed 2 nights in Sep 2023

10/10 Excellent

Carlos, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were so impressed and grateful to have met Ms. Selma Lankin. She was so friendly, accommodating, very sweet and funny! We think she’s a great asset for Sura hotels. The hotels in the world should need to have a “Selma Lankin” in their staff. Thank you for the great days we’ve had at Sura Design!
Stayed 3 nights in Sep 2023