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Reviews of Occidental Taksim

Occidental Taksim
Topçu Caddesi No:19, Taksim, Istanbul, Istanbul

Reviews

8.4

Very good

Rating 10 - Excellent. 136 out of 328 reviews" "
Rating 8 - Good. 137 out of 328 reviews" "
Rating 6 - Okay. 32 out of 328 reviews" "
Rating 4 - Poor. 11 out of 328 reviews" "
Rating 2 - Terrible. 12 out of 328 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel breakfast was decent also.
Stayed 7 nights in Apr 2024
Response from Management Team on 12 May 2024
Dear Elias,Thank you very much for your kind feedback.We are delighted to hear that our breakfast options met your expectations and that the cleanliness and condition of our hotel added to the enjoyment of your stay. Our team is heartened by your recognition of their dedicated service.While we are pleased with your overall positive experience, we have noted your rating regarding our room amenities. We continuously strive to provide exceptional facilities and regret if any aspect did not completely satisfy your preferences. Rest assured, we are committed to ensuring our guests' comfort and satisfaction at Occidental Taksim.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfy bed. Sunshine on the terrace. Fabulous breakfast. Friendly staff. What more do you need!?!
Stayed 3 nights in Apr 2024
Response from Management Team on 10 Apr 2024
Dear Claire,Thank you for your positive feedback.We are thrilled to hear that the comfort of our beds and the morning sunshine on the terrace contributed to a memorable stay. It brings us great joy to know that our O!Breakfast buffet met your expectations with its variety of organic, seasonal, and local produce. Our team is delighted to receive your compliments on their friendly service, as guest satisfaction is our utmost priority.Your commendation on the room cleanliness and amenities, as well as the overall condition of our hotel, is truly appreciated. We take pride in maintaining high standards to ensure our guests have a pleasant experience.We look forward to welcoming you back on a future occasion.Best regards,Management Team

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly people very helpful Enjoy our stay
Stayed 2 nights in Mar 2024
Response from Management Team on 20 Mar 2024
Dear Lisa,Thank you for your positive feedback.We are thrilled to hear that our hotel ranks among the best you have stayed at in the past 7 years.Our dedicated team, especially the housekeeping team, truly appreciates your kind words and recognition of their 5-star job.It is great to know that you found your room, room 315, to be impeccably clean and well-appointed with amenities, and that our overall service and hotel condition exceeded your expectations.We look forward to welcoming you back on a future occasion.Best regards,Management Team

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Feb 2024
Response from Management Team on 27 Feb 2024
Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear that you enjoyed our prime location, the cleanliness of our rooms, and the overall condition of our establishment, as well as the service provided by our dedicated team. It's heartening to know that your stay reflected the high standards we strive to uphold. Our commitment to offering a welcoming atmosphere and an exceptional guest experience is truly highlighted by your kind words.We take pride in our O!Breakfast and its variety of options catering to different dietary needs, and we’re glad that our efforts in providing excellent amenities, such as our fitness studio and spa facilities, contribute to the satisfaction of our guests. Our proximity to Taksim Square and nearby attractions is indeed one of the aspects our guests value the most.The entire team look forward to welcoming you back for a future visit.Kind regards,Management Team

10/10 Excellent

Abdullah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 10 nights in Feb 2024
Response from Management Team on 25 Feb 2024
Cher Abdullah,Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Occidental Taksim et vous remercions pour votre aimable recommandation. Nous sommes heureux de lire que vous avez apprécié votre séjour, ainsi que la chambre que nous vous avons réservée et que vous l'ayez trouvée propre et confortable à tout moment.Nous vous remercions pour votre valorisation du service. Ceci a bien sûr été partagé avec toute l'équipe. C'est toujours une grande source de motivation pour notre personnel d'apprendre que nos hôtes apprécient la qualité du service.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.CordialementManagement Team

10/10 Excellent

Ghassan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so friendly and very helpful, many thanks to Mr Gochan and Fattah for their help and assistance.
Stayed 4 nights in Feb 2024
Response from Management Team on 19 Feb 2024
Dear Ghassan,Thank you very much for your kind feedback.It's truly rewarding to hear that our staff members, including Mr. Gochan and Fattah, provided exceptional assistance during your stay. We are committed to offering the highest standards of service and it seems we have met that goal in your eyes.We've taken note of your comments regarding room amenities and appreciate your constructive feedback. Our team is dedicated to ensuring every aspect of our guest's experience is comfortable and convenient, and we continually strive to provide all the necessary features to enhance their stay.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

10/10 Excellent

Dolapo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Highly recommended
Stayed 1 night in Feb 2024
Response from Management Team on 18 Feb 2024
Dear Dolapo,Thank you for your positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best regards,Management Team

10/10 Excellent

Ruslan, Brooklyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will be back
Stayed 3 nights in Feb 2024
Response from Management Team on 13 Feb 2024
Dear Ruslan,Thank you very much for your kind feedbackA message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

8/10 Good

Egon, San Diego

Stayed 7 nights in Jan 2024

10/10 Excellent

Mehrdad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, staff were friendly.
Stayed 6 nights in Dec 2023
Response from Management Team on 6 Jan 2024
Dear Mehrdad,Thank you very much for your kind feedback.Our dedicated team strives to ensure the utmost comfort and satisfaction of our every guest, so it is very rewarding to read that you had a memorable experience and appreciated not only our strategic location but our high standards as well.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

10/10 Excellent

Alireza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

salime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortably
its a nice place vgood location
Stayed 1 night in Dec 2023
Response from Management Team on 24 Dec 2023
Dear Salime,Thank you for your positive feedback.We're delighted to hear that you appreciated our prime location, just a stone's throw from the vibrant Istiklal Street and the iconic Taksim Square. It's great to know that you found your stay comfortable and our hotel to be in good condition. We're also pleased that our room cleanliness and service met your expectations. Rest assured that we always strive to maintain high standards in all areas of our hotel.We look forward to welcoming you back on a future occasion.Best regards,Management Team

10/10 Excellent

KANWAL

Stayed 2 nights in Dec 2023

10/10 Excellent

Munir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central great location and great facility
Stayed 2 nights in Dec 2023
Response from Management Team on 6 Dec 2023
Dear Guest,Thank you very much for your kind feedback.We're thrilled to know that our central location met your expectations, offering convenience and a touch of the vibrant Beyoğlu district charm. Your high regard for our facilities confirms our commitment to providing an exceptional environment for our guests. It's wonderful to hear that our service left a lasting impression; our staff takes great pride in ensuring every guest feels well taken care of. We are also pleased that the room amenities contributed to a comfortable and memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

10/10 Excellent

Yousif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Nov 2023
Response from Management Team on 4 Dec 2023
Dear Yousif, We appreciate that you took the time to share your experience with us.We're delighted you found our rooms impeccably clean and appreciated the high standards we maintain. It's wonderful to know the hotel's condition met your expectations, reflecting our commitment to excellence in accommodation. Our team is also pleased to hear that the service was up to the mark, ensuring your stay was as comfortable as possible, and that our room amenities contributed positively to your time with us.We all hope that we have the pleasure of welcoming you back on your next stay. Kind regards,Management Team

10/10 Excellent

Mahmoud m

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Yousif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 4 nights in Nov 2023
Response from Management Team on 4 Dec 2023
Dear Guest, We appreciate that you took the time to share your experience with us.We are delighted to know our efforts to maintain cleanliness met your expectations and contributed to a great experience. Furthermore, it's great that the condition of our hotel was to your complete satisfaction, reflecting our commitment to providing well-maintained facilities. We also appreciate your recognition of the exceptional service provided by our team, as they strive to ensure every guest feels well cared for.We hope to have the opportunity of welcoming you again in the future. Best wishes,Management Team

10/10 Excellent

Yousif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 7 nights in Nov 2023
Response from Management Team on 4 Dec 2023
Dear Guest, Thank you for your review.We're thrilled to hear that our commitment to cleanliness met your expectations and that you were pleased with the overall condition of our hotel. Your satisfaction with the service provided by our team is equally appreciated, as we strive to offer a welcoming and efficient experience.We hope that you will consider returning to stay with us in the future. Kindest regards,Management Team

10/10 Excellent

Yousif

Stayed 5 nights in Nov 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad experience upon check in and going 2 my room. Worst experience ever. But to the hotels credit they have done everything possible to make this up to me so credit is due. The stay has been fine afterwards and the hotel is a good place to stay. Credit to the check in desk AM who has done everything he could to smooth over the initial experience. Thank you Fettah Acar.
Stayed 3 nights in Nov 2023
Response from Management Team on 16 Nov 2023
Dear Scott, Thank you very much for your kind feedback.We are pleased to hear that after the initial hiccup, your stay was enjoyable and that our team, especially our front desk associate, was able to address your concerns effectively. Your commendation of the service provided is greatly appreciated, and we're glad that our efforts to ensure guest satisfaction did not go unnoticed. We sincerely regret the inconvenience you experienced at check-in and upon entering your room. It is our priority to provide a seamless arrival experience, and it seems we fell short in this instance. Please rest assured that we take such feedback seriously and are continuously working on improving our check-in process to prevent such occurrences in the future. We are grateful for your understanding and the opportunity to rectify the situation during your stay.We look forward to welcoming you back for another memorable experience. Best wishes,Management Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, great front desk staff who were very helpful
Stayed 5 nights in Nov 2023
Response from Management Team on 11 Nov 2023
Dear Guest, Thank you for taking the time to review your stay.Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to welcoming you back in the future, best regards,Management Team

10/10 Excellent

Olga M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent. The hotel location is fantastic
Stayed 4 nights in Oct 2023
Response from Management Team on 31 Oct 2023
Dear raniasassine, thank you for taking the time to share your memorable experience at our hotel.We are delighted to hear that you enjoyed our perfect location and amazing service. It is great to know that you found our hotel clean and comfortable, which is a testament to our commitment to providing a pleasant stay for our guests. We appreciate your recommendation and are glad that our hotel met your expectations.We look forward to welcoming you back for another great experience in the future. Best regards,Management Team

10/10 Excellent

Irena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull hotel Wonderfull staff
Stayed 7 nights in Oct 2023
Response from Management Team on 22 Oct 2023
Dear raniasassine, thank you for taking the time to share your memorable experience at our hotel.We are thrilled to hear that you found our hotel and team to be wonderful. It's important to us that our guests have a memorable stay, and we are glad that you had such a positive experience. We hope that you were able to take advantage of our convenient location near Taksim Square and explore the vibrant city of Istanbul.We look forward to welcoming you back for another great experience in the future. Best regards,Management Team

10/10 Excellent

Rehana

Business traveller
Liked: Cleanliness, staff & service, room comfort
Excellent stay
Excellent stay at the occidental from check in till check out ,thanks to Esma who warmly welcomed us .Room was spacious and clean ,breakfast was good a special thanks to Talha.Location is the best just a short walk to Taksim square and istiklal street .Will definitely stay here again .
Stayed 5 nights in Sep 2023
Response from Management Team on 26 Sept 2023
Dear Rehana, Thank you for your positive feedback.We are thrilled to hear that Esma provided a warm welcome and that you found our rooms to be spacious and clean. It's great to know that you enjoyed our breakfast selection and appreciated the efforts of Talha. Our location near Taksim Square and Istiklal Street is indeed one of our hotel's highlights, and we're glad it contributed to your enjoyable stay.We look forward to welcoming you back on a future occasion. Best regards,Management Team

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay
Outstanding service. I felt like I was a VIP.
Stayed 1 night in Sep 2023
Response from Management Team on 14 Sept 2023
Dear Franklin, Thank you very much for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back for another memorable experience. Best wishes,Management Team

2/10 Terrible

Suzette

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trash! Don’t stay here!
Stayed 4 nights in Sep 2023
Response from Management Team on 11 Sept 2023
Dear Suzette Thank you for taking the time to review your recent stay at our hotel.We are disappointed to hear that your experience at our hotel did not meet your expectations. We strive to provide our guests with a comfortable and enjoyable stay, and we apologize for any inconvenience you may have experienced. Although we realised that you did not stay in our hotel and we could not get it what kind of problem you had exactly. It is very unfortunate situation that we could not have you here as a guest.We hope we can provide you with an improved stay in the future. Kind regards,Management Team

10/10 Excellent

keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Hotel Occidental Taksim Management on 9 Sept 2023
Dear Keren,Thank you very much for choosing our property for your recent stay and taking time to share your feedback. We are happy to hear that you enjoyed your stay. Our guests's comments are the most important tool for us to improve our service. We thrilled to hear that you are satisfied about our service. Please be informed that your comments will be shared with our team. We look forward to host you back soon again. Kind regards,

10/10 Excellent

Wasif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Management Team on 12 Aug 2023
Dear Guest, Thank you for taking the time to review your stay.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.The entire team look forward to welcoming you back for a future visit. Kind regards,Management Team

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location plus staff
Amazing location. Five mins from Taksim square. Plenty of stores nearby for grocery and eateries. The entrance of hotel is at a corner but the rooms are good sized and clean with adequate amenities. Staff was also very friendly.
Stayed 2 nights in Aug 2023
Response from Management Team on 8 Aug 2023
Dear Imran, Thank you for your positive feedback.We are thrilled to hear that you found our location to be amazing, just a short walk from Taksim Square and surrounded by grocery stores and eateries. Our team takes great pride in providing clean, well-appointed rooms and friendly service, so your kind words are truly appreciated. It's great to know that you enjoyed the size and amenities of our rooms, as well as the convenience of our hotel's entrance.We look forward to welcoming you back on a future occasion. Best regards,Management Team

2/10 Terrible

Nedal

Stayed 1 night in Jul 2023
Response from Hotel Occidental Taksim Management on 31 Aug 2023
Dear Nedal, Thank you very much for choosing to stay with us during your recent visit to Istanbul and taking time to share your feedback. We are sorry that you are not satisfied with the stay at our hotel and hope that in the future we can have an other chance to make it up to you. We believe our guests's feedback is the most important tool for us to improve our service level so we would be very happy if you share your comments. Once again thank you very much and hope to see you again. Kind regards,

10/10 Excellent

Shiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Occidental Taksim Team on 6 Aug 2023
Dear Shiran,Thank you very much for choosing our property for your recent stay and taking time to share your feedback. We are happy to hear that you enjoyed your stay. Our guests's comments are the most important tool for us to improve our service. We thrilled to hear that you are satisfied about our service. Please be informed that your comments will be shared with our team. We look forward to host you back soon again. Kind regards,

8/10 Good

Aziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has great and not so great elements. First the great. Service is amazing,so is housekeeping. Property is is relatively in good shape. Really get a feel for the history of Istanbul The not so good - A. Bathroom for a suite has only single sink and one bathroom B. Smelt second hand smoke coming from AC vent
Stayed 5 nights in Jul 2023
Response from Occidental Taksim Team on 2 Aug 2023
Dear Mr Aziz,Thank you very much for choosing our property for your recent stay and taking time to share your feedback. We are happy to hear that you enjoyed your stay. Our guests's comments are the most important tool for us to improve our service. We thrilled to hear that you are satisfied about our service. Please be informed that your comments will be shared with our team. Also we are deeply sorry that we could not meet your expectations in some elements which we will on that for sure. We look forward to host you back soon again. Kind regards, Occidental Taksim Team

10/10 Excellent

taner, oviedo

Liked: Cleanliness, staff & service, property conditions & facilities
It has a great location and the staff goes above and beyond. I really liked the cleanliness and comfort of the bed. I will definitely stay again. Front desk manager Gokhan has provided amazing service and care.
Stayed 2 nights in Jun 2023
Response from Management Team on 8 Jul 2023
Dear Taner, Thank you very much for your kind feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Your positive feedback inspires us to continue with our efforts.We look forward to welcoming you back for another memorable experience. Best wishes,Management Team

10/10 Excellent

daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
3 minutes walk to taxim
Stayed 4 nights in Jun 2023
Response from Management Team on 28 Jun 2023
Dear Daphne, Thank you for your positive feedback.We are delighted that everything met your expectations during your stay with us and appreciate your kind comments about our team who work hard to meet your expectations.We look forward to welcoming you back on a future occasion. Best regards,Management Team

8/10 Good

Ayaz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location of the hotel was fantastic and the price we booked at was quite decent. Breakfast was ok. The shower temperature was horrible and quite dangerous for kids because it kept switching from warm to extremely hot and then cold without me adjusting it. Was very annoyed. The lady at reception was checking out wasn’t the friendliest and a bit rude.
Stayed 2 nights in May 2023
Response from Manager on 13 May 2023
Dear Ayaz,Thank you for your review.We are delighted to hear that you found our location fantastic and appreciated the decent price. It's great to know that our proximity to Taksim Square and other attractions made your stay enjoyable.We apologize for the inconvenience you experienced with the shower temperature. Our team is committed to ensuring the comfort and safety of our guests, and we will investigate this issue to prevent it from happening in the future. We also regret that you found the receptionist to be unfriendly. We strive to provide excellent service to all our guests, and we will address this matter with our staff to ensure a better experience for future guests.As for the breakfast, we are glad you found it satisfactory. Our O!Breakfast buffet offers a variety of options, including organic, seasonal, and local produce, to cater to different preferences.We hope to welcome you again in the future. Best regards,

10/10 Excellent

Freddy

Stayed 2 nights in May 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Francisco Manuel, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Muy buen hotel
Stayed 5 nights in Apr 2023
Response from Occidental Taksim Management Team on 1 May 2023
Dear Mr. Manuel, Thank you very much both for choosing our property for your recent trip to İstanbul and taking time to share your feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We are glad that you had a nice stay and we hope to welcomwe you back soon again. Occidental Taksim Management Team

10/10 Excellent

HEZI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Kambiz

Liked: Staff & service, amenities
The Hotel restaurant was truly great and with good price . The severs were polite and helpful Biltal was one of the server there and very good in explaining the food. Ahmet at the the reception was very helpful to explain the historical places and what to see and how to get there and arranging the tour as well. The room could get some renovation thogh ...
Stayed 6 nights in Feb 2023
Response from Management Team on 24 Feb 2023
Dear Kambiz, Thank you very much for your kind feedback.We are pleased that you enjoyed your time with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are delighted we were able to deliver a memorable dining experience.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

6/10 Okay

Farhad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, my bathroom has a bad smell
Stayed 6 nights in Feb 2023
Response from Management Team on 27 Feb 2023
Dear Farha,Thank you for taking the time to share your feedback.We regret to read of the issues with your bathroom and have noted your comments for future improvements.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Management Team

10/10 Excellent

edna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

amit

Stayed 1 night in Jan 2023

8/10 Good

amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover before international flight
It was a stop over before our internationak flight and the stay was for few hours considering delayed flights and late completion of tour. Even then the warmth of walking into the hotel was great and welxomed by the friendly staff.
Stayed 2 nights in Dec 2022
Response from Management Team on 7 Jan 2023
Dear Amit,Thank you for your positive feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.We look forward to welcoming you back on a future occasion.Best regards,Management Team

10/10 Excellent

N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service by staff
We reached quite early than the check in time. But the staff ensured we were given a room as soon as possible when one is vacated. And once they did they upgraded us to a suite. Breakfast spread was really good and tasty. All the staff were very friendly and helpful. Rooms were very clean and well maintained. Overall a very good experience
Stayed 2 nights in Dec 2022
Response from Management Team on 18 Dec 2022
Dear Guest,Thank you for taking the time to review your stay.We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. Our team members enjoyed catering to your needs as much as you enjoyed your stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Management Team

10/10 Excellent

Yosef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

6/10 Okay

Elias

Travelled with partner
Liked: Staff & service
Staff were friendly in general. However housekeeping weren’t very attentive when they clean the room. They repacked the coffee and sugar sachet that I already used inside the plastic bag and put it back on the counter. We also ordered an iron machine to the room (that’s supposed to already be available) but it didn’t work and it leaked water everywhere! Breakfast buffet was a bit messy and not very well organized as the staff didn’t seem to be properly trained and aware
Stayed 4 nights in Oct 2022
Response from Management Team on 29 Oct 2022
Dear Elias,Thank you for your review.We strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay.We hope to welcome you back in the future. Best wishes,Management Team

8/10 Good

Shahrooz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to where the bus from the airport drops you off. Clean with friendly staff. Very close to Taksim Square and the metro. Noisy at night…but that apples to most of that area. Pool is not kid friendly since is 1.5 meters deep everywhere, there is a small jacuzzi. Buffet breakfast offers a variety of foods. Hotel restaurant was good. Our room with a king bed was nice and updated but room was a bit small for 2 adults and one small child. Overall a good value!
Stayed 2 nights in Sep 2022
Response from Management Team on 27 Sept 2022
Dear Guest,Thank you for your review of your stay with us.It is great to know that you found our location to be ideal for your requirements.Thank you for your kind words about the high standards we uphold.However, we regret that the size of your room did not meet your expectations. As we do offer rooms of different sizes and categories, perhaps our team may assist you in selecting a larger room on your next visit?Nevertheless, your kind words about our team are a reward and an incentive for us to continue delivering the best service possible to our guests.We hope to have the opportunity of welcoming you again in the future. Best wishes,Management Team

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Majd, Jerusalem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at the Occidental Taksim Hotel. Location, service, staff were all excellent. Will be planning for my next visit soon.
Stayed 4 nights in Sep 2022
Response from Management Team on 11 Sept 2022
Dear Majd, Thank you very much for your kind feedback.We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's courteous and professional service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team