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Reviews of Hilton Istanbul Bakirkoy

5 out of 5
Hilton Istanbul Bakirkoy
Sakizagaci Mah., Bakirkoy, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 174 out of 365 reviews" "
Rating 8 - Good. 75 out of 365 reviews" "
Rating 6 - Okay. 40 out of 365 reviews" "
Rating 4 - Poor. 29 out of 365 reviews" "
Rating 2 - Terrible. 47 out of 365 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roman, Ljubljana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was more than good
Stayed 4 nights in Feb 2024
Response from Hilton Istanbul Bakirkoy on 5 Mar 2024
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely yours,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Batyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hilton Istanbul Bakirkoy on 5 Mar 2024
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely yours,Sinan BAKIRCIAsst.Front Office Manager

8/10 Good

Jansper

Liked: Staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in Jan 2024
Response from Hilton Istanbul Bakirkoy on 15 Jan 2024
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely yours,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Ozturk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Dec 2023
Response from Sinan BAKIRCIAsst.Front Office Manager on 10 Jan 2024
Dear Guest,Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. Knowing that you had a pleasant stay is our biggest motivation to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better.On behalf of the entire Bakırköy Hilton Hotel Istanbul team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sinan BAKIRCIAsst.Front Office Manager

2/10 Terrible

Ahmed

Stayed 3 nights in Dec 2023
Response from Hilton Istanbul Bakırköy on 7 Jan 2024
Dear Guest,Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. Knowing that you had a pleasant stay is our biggest motivation to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better.On behalf of the entire Bakırköy Hilton Hotel Istanbul team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Ozturk

Stayed 1 night in Dec 2023
Response from Hilton Istanbul Bakırköy on 7 Jan 2024
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely yours,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
The stay was pleasant . The staff is very welcoming. The Rooms are c lean and spacious. Mine has a great view over the marmara Sea. The breakfast is rich and very good.
Stayed 1 night in Dec 2023
Response from Hilton Istanbul Bakırköy on 17 Dec 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely yours,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Atta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hilton Istanbul Bakirkoy on 6 Dec 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely yours, Sinan BAKIRCIAsst.Front Office Manager

6/10 Okay

Chloe

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, horrible reception.
Hotel room and facilities were very good. Food, especially breakfast, very good, and the restaurant and cleaning staff, fantastic. Reception staff were a nightmare. They asked for a deposit and did not accept Turkish Lira (their national currency), so a deposit was made via credit card. Then they woke us up at 8 or 9 pm on the second or third night by knocking on the door and slipping a letter under the door stating there was insufficient funds on the credit card (which was false). We went to reception and paid another deposit in cash (Euros), which they converted to Lira on a receipt at a bad rate. Ironic that they didnt accept Lira to begin with. Upon check out, the receptionist (Sevde?), took a very long time to tell us the final bill. When we asked why we were disturbed at night, she became defensive, even aggressive to a degree. Never again!
Stayed 4 nights in Nov 2023
Response from Hilton Istanbul Bakirkoy on 6 Dec 2023
Dear Guest , Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. Knowing that you had a pleasant stay is our biggest motivation to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better. Your feedback has been already shared with the related department headsOn behalf of the entire Hilton Istanbul Bakirkoy team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely yours,Sinan BAKIRCIAsst.Front Office Manager

6/10 Okay

Alper

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Average
Stayed 1 night in Nov 2023
Response from Hilton Istanbul Bakırköy on 28 Nov 2023
Dear Guest , Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. Knowing that you had a pleasant stay is our biggest motivation to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better.Yours Sincerely,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Munir

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Hilton Istanbul Bakırköy on 20 Nov 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely, yours,Sinan BAKIRCIAsst.Front Office Manager

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Enjoyed our stay ,lovely hotel,good location, Staff excellent,restaurant excellent, My only complaint would be Don’t like soap and shampoo dispensers in bathrooms in a quality hotel , not acceptable, The toiletries very poor, Paper cups for the coffee machine in the room,not good But a very pleasant stay
Stayed 3 nights in Nov 2023
Response from Hilton Istanbul Bakırköy on 14 Nov 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. Accepting with a full respect to your complaint , we would like to inform you about our dispensers were made based on our updated standards which will take place all around the globe. On behalf of the entire Bakırköy Hilton Hotel Istanbul team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely, yours,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marmara Sea view - worth it!
Awesome view of Marmara Sea! We enjoyed sunrise and sunset! Great shower! Very satisfying breakfast buffet too.
Stayed 5 nights in Oct 2023
Response from Hilton Istanbul Bakirkoy on 14 Oct 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely, yours,Sinan BAKIRCIAsst.Front Office Manager

8/10 Good

Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Sep 2023
Response from Hilton Istanbul Bakirkoy on 5 Oct 2023
Dear Guest Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. Knowing that you had a pleasant stay is our biggest motivation to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better.On behalf of the entire Bakırköy Hilton Hotel Istanbul team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Jens

Stayed 3 nights in Sep 2023
Response from Hilton Istanbul Bakirkoy on 5 Oct 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely, yours,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Mike

Stayed 1 night in Sep 2023
Response from Hilton Istanbul Bakırköy on 12 Oct 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy Hotel experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay.We hope to welcome you back at Hilton Istanbul Bakirkoy the soonest Sincerely, yours,Sinan BAKIRCIAsst.Front Office Manager

2/10 Terrible

STEVEN MARK

Travelled with partner
Disliked: Amenities
This hotel is tired. Sandpaper towels, no consistency in cleaning quality, terrible service, leaking showers …
Stayed 11 nights in Aug 2023
Response from Hilton Istanbul Bakırköy on 27 Aug 2023
Dear Guest, Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. In the name of the whole team, I would like to express my regret as we obviously failed in meeting your expectations. Your feedback has been already shared with the related department heads. Yours Sincerely,Sinan BAKIRCIDuty Manager

4/10 Poor

HILARY

Disliked: Cleanliness, property conditions & facilities
Stayed 13 nights in Aug 2023
Response from Hilton Istanbul Bakırköy on 27 Aug 2023
Dear Guest ,Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. Knowing that you had a pleasant stay is our biggest motivation to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better.I would appreciate whether you would give us the second chance to be our guest in your next Istanbul visit soon.Yours Sincerely,Sinan BAKIRCIDuty Manager

10/10 Excellent

yildirim

Liked: Cleanliness, staff & service, property conditions & facilities
Property was amazing. Clean,safe and food was great. Room was viewing the Marmara sea. Staff was very accommodating especially Kursat and Aleyna were exceptional..
Stayed 2 nights in Aug 2023
Response from Hilton Istanbul Bakirkoy on 21 Aug 2023
Dear Guest,Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. We strive to deliver excellent service to every one of our guests and are so happy to know that you enjoyed your stay. Also I would like to thank you for your nice comments about us. We always try to exceed the guest expectations. We are happy to have achieved this. Your comments will be definitely shared with the team.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Sincerely,Sinan BAKIRCIDuty Manager

10/10 Excellent

Hussein

Stayed 2 nights in Jul 2023
Response from Hilton Istanbul Bakirkoy on 12 Jul 2023
Dear guest, Thank you for taking time to share your recent experience and for your kind words regarding our team members. It is our intention to meet and exceed guest expectations for each and every stay and great to see that we could be able to provide a comfortable accommodation for you. We are looking forward to welcome you back in the near future! Warm Regards,

6/10 Okay

Safwan

Stayed 1 night in May 2023
Response from Hilton Istanbul Bakirkoy on 13 Jun 2023
Dear guest, Thank you for taking time to share your recent experience. It is our intention to meet and exceed guest expectations for each and every stay and great to see that we could be able to provide a comfortable accommodation for you. We are looking forward to welcome you back in the near future! Warm Regards,

2/10 Terrible

Frederick

Disliked: Cleanliness, staff & service, property conditions & facilities
I am more irritated with expedia . We had an issue at the hotel and they very kindly agreed to refund the remainder of our stay. However after multiple texts and calls with expedite, I have yet to realize a refund despite the hotel offering to do so once they gear from expedite I am grateful for how the hotel has handled everything but very disappointed in expedia’s effort to help in coordinating everything to ensure I received my credit.
Stayed 14 nights in May 2023
Response from Hilton Bakırköy on 13 Jun 2023
Dear Silham Limane,Thank you for taking the time to leave a review, yet I am very sorry to hear that you haven't had a great experience with Expedia. Kind Regards,

10/10 Excellent

Safwan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place for stay
Stayed 1 night in May 2023
Response from Hilton Istanbul Bakırköy on 10 May 2023
Dear guest, Thank you for taking time to share your recent experience and for your kind words regarding our team members. It is our intention to meet and exceed guest expectations for each and every stay and great to see that we could be able to provide a comfortable accommodation for you. We are looking forward to welcome you back in the near future! Best Regards, Hilton Istanbul Bakırköy

8/10 Good

Marwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they were very nice and understanding
Stayed 2 nights in Apr 2023
Response from Hilton Istanbul Bakırköy on 27 Apr 2023
Dear guest, Thank you for taking time to share your recent experience and for your kind words regarding our team members. It is our intention to meet and exceed guest expectations for each and every stay and great to see that we could be able to provide a comfortable accommodation for you. We are looking forward to welcome you back in the near future! Best Regards,

6/10 Okay

Mohamad

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The cleaning was not good
Stayed 5 nights in Jan 2023
Response from Hilton Istanbul Bakırköy on 13 Feb 2023
Dear guest, Thank you for taking time to share your recent experience and for your valuable comments. We regret to read of your dissatisfaction and would like to apologize for all the inconveniences caused especially with cleaning, which does not reflect our usual high service standards. Please rest assured that necessary actions will be taken in order to prevent similar issues. We sincerely hope having the chance to welcome you back assuring our best service and attention which would turn your experience round. Kind regards,Hilton Istanbul Bakırköy

10/10 Excellent

sam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Mia at @Hilton Garden Inn was THE best. We booked about two rooms. She was very friendly and attentive to ALL of our needs. She remembered most of our names. Great customer service and personable!
Stayed 1 night in Jan 2023
Response from Hilton Istanbul Bakırköy on 27 Feb 2023
Dear guest, Thank you for taking time to share your recent experience and for your kind words regarding our team members. It is our intention to meet and exceed guest expectations for each and every stay and great to see that we could be able to provide a comfortable accommodation for you. We are looking forward to welcome you back in the near future! Best Regards, Hilton Istanbul Bakırköy

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2023
Response from Hilton Istanbul Bakırköy on 18 Jan 2023
Dear guest, Thank you for taking time to share your recent experience and for your kind words regarding our team members. It is our intention to meet and exceed guest expectations for each and every stay and great to see that we could be able to provide a comfortable accommodation for you. We are looking forward to welcome you back in the near future! Best Regards, Hilton Istanbul Bakırköy

4/10 Poor

Milad

Stayed 3 nights in Dec 2022
Response from Hilton Istanbul Bakırköy on 14 Nov 2023
Dear Guest , Thank you for taking the time to evaluate your recent Hilton Istanbul Bakirkoy experience. Knowing that you had a pleasant stay is our biggest motivation to serve our guests even better. We would be more than happy to know more about experiences which you have scored low to understand what we could do better.Your feedback has been already shared with the related department heads. On behalf of the entire Bakırköy Hilton Hotel Istanbul team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Yours Sincerely,Sinan BAKIRCIAsst.Front Office Manager

10/10 Excellent

Abulimiti

Liked: Cleanliness
Big room and comfortable
Response from Askim Engin Guest Relations Manager on 7 Dec 2022
Dear Abulimiti,Thank you for taking the time to evaluate your recent Bakırköy Hilton Hotel Istanbul experience. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. Your comments will be definitely shared with the team.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Sincerely,

10/10 Excellent

TAD

Stayed 3 nights in Oct 2022

10/10 Excellent

Abdulghani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very g
Stayed 3 nights in Sep 2022
Response from Hilton Istanbul Bakırköy on 5 Oct 2022
Dear guest,Thank you for your kind feedback regarding your recent stay and positive comments. We are happy to see that we could be able to meet your expectations and looking forward to welcome you back.Kind regards,

8/10 Good

Flora

Stayed 1 night in Sep 2022
Response from Hilton Istanbul Bakırköy on 3 Oct 2022
Thank you for your kind feedback regarding your recent stay and positive comments. We are happy to see that we could be able to meet your expectations and looking forward to welcome you back.Kind regards,

10/10 Excellent

Hussain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2022
Response from Hilton Istanbul Bakırköy on 3 Oct 2022
Dear guest,Thank you for your kind feedback regarding your recent stay and positive comments. We are happy to see that we could be able to meet your expectations and looking forward to welcome you back.Kind regards,

8/10 Good

Sakiba

Stayed 8 nights in Sep 2022

10/10 Excellent

Elham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel
Stayed 1 night in Sep 2022
Response from Batuhan CIN on 18 Sept 2022
Dear Elham,Thank you for your comment,We will always try our best for yours satisfaction,King RegardsBatuhan CINReservation Team

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 2 nights in Sep 2022
Response from AyseM on 15 Sept 2022
Dear guest,Thank you for your positive score and looking forward to welcome you back in the near future!Kind regards,Ayşe Merze CengizDirector Of Operations

6/10 Okay

Madina

Stayed 1 night in Sep 2022
Response from AyseM on 15 Sept 2022
Dear guest, We regret to see that we could not be able to meet your expectations on your recent stay and we do apologize for any inconvenience caused. We sincerely hope to welcome you back which we may have a chance to turn your experience round. Kind regards,Ayşe Merze CengizDirector Of Operations

10/10 Excellent

Atta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from AyseM on 10 Sept 2022
Dear guest, Thank you for your positive score. Looking forward to welcome you back in the near future!Kind regards,Ayşe Merze CengizDirector Of Operations

2/10 Terrible

Maha

Stayed 1 night in Jul 2022
Response from AyseM on 13 Aug 2022
Dear guest, We regret to see that we could not be able to meet your expectations in general and sincerely hope to welcome you back which we will have a chance to turn your experience round. Kind regards, Ayşe Merze Cengiz Director Of Operations

10/10 Excellent

henrik

Stayed 7 nights in Jul 2022
Response from AyseM on 13 Aug 2022
Dear guest, Thank you for your positive score and looking forward to welcome you back. Kind regards, Ayşe Merze Cengiz Director Of Operations

2/10 Terrible

IBRAHIM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from AyseM on 6 Sept 2022
Dear guest, We regret to see that we could not be able to meet your expectations and sincerely hope to welcome you back with our improved service and Turkish hospitality. Kind regards,Ayşe Merze CengizDirector Of Operations

10/10 Excellent

Timur

Stayed 2 nights in Jun 2022
Response from AyseM on 11 Jun 2022
Dear guest, Thank you for your kind feedback and looking forward to welcome you back in the near future! Kind regards, Ayşe Merze Cengiz Director Of Operations

10/10 Excellent

Khashayar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sinan and Greme were great both mama Geri were awesome please 👍
Stayed 5 nights in May 2022
Response from AyseM on 11 Jun 2022
Dear guest, Thank you for taking time to share your recent experience and kind words about our team members. Looking forward to welcome you back in the near future! Kind regards, Ayşe Merze Cengiz Director Of Operations

10/10 Excellent

Sajid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from AyseM on 4 Jun 2022
Dear guest, Thank you for taking time to share your experience and looking forward to welcome you back! Kind regards, Ayşe Merze Cengiz Director Of Operations

2/10 Terrible

Dr. Matt

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
No air in the rooms. Staff is so incompetent. Facilities are poorly managed. I wouldn’t stay there again.
Stayed 3 nights in May 2022
Response from AyseM on 11 Jun 2022
Dear guest, We regret to read of your dissatisfaction and wish to apologize for all the inconveniences which do not reflect our usual high service standards. We sincerely hope to welcome you back offering our improved service and Turkish hospitality. Kind regards, Ayşe Merze Cengiz Director Of Operations

10/10 Excellent

Ayman

Stayed 3 nights in May 2022
Response from AyseM on 28 May 2022
Dear guest, Thank you for your 1o rating and looking forward to welcome you back! Kind regards, Ayşe Merze Cengiz Director Of Operations

2/10 Terrible

Maryam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2022
Response from AyseM on 6 Sept 2022
Dear guest, We regret to see that we could not be able to meet your expectations and sincerely hope to welcome you back with our improved service and Turkish hospitality. Kind regards,Ayşe Merze CengizDirector Of Operations

8/10 Good

Firas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from AyseM on 11 Jun 2022
Dear guest, Thank you for your kind feedback and hope to welcome you back in the near future! Kind regards, Ayşe Merze Cengiz Director Of Operations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from AyseM on 30 Mar 2022
Dear guest, Thank you for your feedback regarding your recent stay. It is nice to see that we were able to meet your expectations in general. We look forward to welcome you back. Kind regards, Ayşe Merze Cengiz Director Of Operations

4/10 Poor

Marwa

Stayed 1 night in Mar 2022
Response from AyseM on 22 Mar 2022
Dear guest, We are sorry to see that we were not able to meet your expectations and we do apologize for any inconvenience caused. We sincerely hope to welcome you back with our improved service. Kind regards, Ayşe Merze Cengiz Director Of Operations