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Reviews of Ciragan Palace Kempinski

5 out of 5
Ciragan Palace Kempinski
Ciragan Caddesi 32, Istanbul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 331 out of 449 reviews" "
Rating 8 - Good. 71 out of 449 reviews" "
Rating 6 - Okay. 21 out of 449 reviews" "
Rating 4 - Poor. 13 out of 449 reviews" "
Rating 2 - Terrible. 13 out of 449 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were perfect. We couldn’t have wished for a better time
Stayed 4 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Nadim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel to stay in
Stayed 7 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Ciragan Guest,Thank you very much for taking the time to share your great feedback following your recent visit.We are very happy to read your kind comment!Together with my team, I hope to welcome you back soon again and provide you with the finest Turkish hospitality again here at the Ciragan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely 5 star
Stayed 2 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

4/10 Poor

ABDULLA

Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Çırağan Guest,Thank you for taking the time to share your rating, following your recent visit.On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry about your rating.Yours sincerely,Ralph Radtke

6/10 Okay

Raffi

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was outdated. Had an exhaust smell from a kitchen.
Stayed 4 nights in Feb 2024
Response from General Manager on 11 Mar 2024
Dear Çırağan Guest, Thank you for taking the time to share your feedback, following your recent visit. On the other hand, we are sorry to hear your disappointments that you encountered during your stay, especially for the mentioned subject. As we pride ourselves on providing seamless guest experiences, we always aim to have consistency in maintaining this iconic property to enhance our services and quality. Regarding your feedback, Çırağan Palace Kempinski Istanbul is newly refreshing transformation with a redesign of its hotel building’s guestrooms and suites. This carefully curated project marks the beginning of an exciting new chapter for the iconic landmark property, as today’s travellers’ desire for an elegant, modern design is blended with the historic contemporary design that has made Çırağan Palace Kempinski the most talked-about hotel in the city of Istanbul. We are once again sorry to hear that we couldn’t meet your expectations overall. Herewith, we would like to thank you once more for your feedback. We wish you a nice day. Yours sincerely,Ralph Radtke

6/10 Okay

Ali

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kahvaltı hiç uygun değilde bu otel için
Stayed 2 nights in Feb 2024

10/10 Excellent

Turgut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, excellent property
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff and facilities are impeccable. It is a pleasure to be in this hotel;
Stayed 1 night in Jan 2024
Response from General Manager on 14 Feb 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was wonderful. staff and breakfast and every recommendation by the concierge team specially Simao!!!!
Stayed 3 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

MARIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing! And the restaurants inside are the best! Definitely I’ll come back!
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 18 Jan 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Maragrita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Food and staff were excellent! Beautiful property full of history. My 6 year old loved it too!
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Bakur

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 14 Feb 2024
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Wael

Stayed 2 nights in Dec 2023
Response from General Manager on 11 Dec 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Mirrakhmat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but good quality
Great place but no upgrade for gold members
Stayed 2 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Dear Çırağan Guest,Thank you for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your valuable comments with the relevant departments for investigation.Nevertheless, together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.Yours sincerely,Ralph Radtke

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent Property. Everything was Excellent
Stayed 2 nights in Nov 2023
Response from General Manager on 15 Nov 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

8/10 Good

Majid Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Review.
It is not necessary for the front desk representative to claim that they are “upgrading” us at the check in and then assign you a room on one of the lower levels next to rooms going through remodeling with the crew working all day. Unfortunately, this is becoming a common occurrence when hotels see the reservation through a “third party.”
Stayed 3 nights in Oct 2023
Response from General Manager on 6 Nov 2023
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul.On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your feedback with the relevant department heads. Nevertheless, together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.Thank you very much.Yours sincerely,Ralph Radtke

10/10 Excellent

Nuriya, Waxhaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at the hotel with my daughter we had such a lovely time! We chose a regular room but due to our Expedia gold membership we got an upgrade with the best room and a fantastic view! Hotel was luxurious, people were amazing, hospitality to the max! Must visit if you want to have a wonderful weekend in Istanbul! Definitely will come back.
Stayed 3 nights in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Leonidas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accommodation. Highly recommender
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Hagop

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employees
Stayed 2 nights in Oct 2023
Response from General Manager on 9 Oct 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Kaveh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable in every way. Each stay here seems to get better and better. Highly recommended for service and facilities.
Stayed 3 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

NICOLLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Great concierge service and wonderful hotel staff!
Stayed 6 nights in Sep 2023
Response from General Manager on 2 Oct 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

8/10 Good

Verified traveller

Lovely
The hotel was fabulous, great food, the staff couldn’t have been nicer even though quite a few didn’t speak English, the only downside was the noise from the weddings taking place at the hotel practically every night as well as the freezing cold swimming pool.
Stayed 7 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your feedbacks with the relevant department heads. Nevertheless, we hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Çırağan Palace Kempinski Istanbul together with my team.Thank you very much.Yours sincerely,Ralph Radtke

10/10 Excellent

margoth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as always.
Everything GOOD as always, Bed, Food, Service, the only thing is not a hotel with the super Gym.
Stayed 3 nights in Sep 2023
Response from General Manager on 27 Sept 2023
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments.Nevertheless, we hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Çırağan Palace Kempinski Istanbul together with my team.Thank you very much.Yours sincerely,Ralph Radtke

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Mukesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace building
View from room
Poolside
Gazebo
Stayed 5 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
five stars in every way - no wonder it is the best hotel in Istanbul
Stayed 6 nights in Aug 2023
Response from General Manager on 4 Sept 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Maria, key biscayne

Stayed 5 nights in Aug 2023
Response from General Manager on 20 Sept 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Istanbul
Well deserving of its accolade as Istanbul's finest: the room, the view, the space and the service could not be faulted. We also had a fabulous good value dinner at the Bosphorus Grill.
Stayed 2 nights in Aug 2023
Response from General Manager on 25 Aug 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff does not speak English. Also they rent the hotel areas for other people parties, like marriages all days with big noise until 12:00
Stayed 4 nights in Jul 2023
Response from General Manager on 24 Jul 2023
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback, following your recent visit. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your feedback with the relevant department heads. Nevertheless, together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.Yours sincerely,Ralph Radtke

10/10 Excellent

Stefan

Stayed 2 nights in Jul 2023
Response from General Manager on 3 Aug 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

murat, arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2023
Response from General Manager on 11 Jul 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Women in Red
Very amazing Hotel. Women in Red are So nice and cooperative with all.. Lady Simere .. was Very tasteful in dealing، She Made my stay beautiful and comfortable..
Stayed 2 nights in Jun 2023
Response from General Manager on 19 Jun 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.Together with my team, we hope to welcome you back again soon and provide you with the finest Turkish hospitality again here at Çırağan Palace Kempinski Istanbul.We wish you a nice day.Yours sincerely,Ralph RadtkeGeneral Manager

8/10 Good

Vito

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional staff and possibly one of the best sites in Istanbul. We got to breakfast three minutes late and they charged us for it, it’s not much money but I expected more from a five star hotel.
Stayed 5 nights in Jan 2023
Response from General Manager on 30 Jan 2023
Dear Çırağan Guest,Thank you very much for taking the time to share your feedback. First of all, we are delighted to have been able to host you in the one and only Ottoman imperial palace and hotel on the Bosphorus, Çırağan Palace Kempinski Istanbul. It was a true pleasure for us to read your thoughtful comments.On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear about your disappointments. Please rest assured that we have shared your valuable comment regarding the breakfast charge with our related departments for the investigation.Nevertheless, I hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Çırağan Palace Kempinski Istanbul together with my team.Thank you very much.Yours sincerely,Ralph Radtke

10/10 Excellent

BULENT, South Salem

Stayed 3 nights in Jan 2023
Response from General Manager on 6 Mar 2023
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

8/10 Good

MONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Maneesh

Stayed 6 nights in Oct 2022

10/10 Excellent

Aiya

Stayed 1 night in Oct 2022

10/10 Excellent

MANUEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and loved the property
Stayed 5 nights in Aug 2022
Response from General Manager on 22 Sept 2022
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Joy

Stayed 3 nights in Sep 2022
Response from General Manager on 13 Sept 2022
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service I have ever had! The hotel is absolutely gorgeous. I would highly recommend this hotel.
Stayed 4 nights in Aug 2022
Response from General Manager on 7 Sept 2022
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Aydan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to achieve this level of service
This hotel offers top quality, each individual strives for perfection, goes the extra step to make the visitors most comfortable. The rooms and service is impeccable. They treat all customers with the same respect and patience, even the ones who are somewhat spoiled and disrespectful. I was truly impressed. I used the pool two times and the views and the atmosphere is spectacular. The views from my room were stunning. I had dinner at the Bosphorus Grill and that proved to be on par with any great restaurant in the world plus the incredible location!!! Special thanks to our service staff Giray and Baran!
Stayed 1 night in Aug 2022
Response from General Manager on 10 Oct 2022
Dear Ciragan Guest,We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit.We would like to welcome you as soon as possible in our hotel.We wish you a nice day.Yours sincerely,Ralph Radtke

10/10 Excellent

Mohammad, Kirkland

Stayed 2 nights in Aug 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Samaa

Stayed 4 nights in Mar 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor Service - not typical for Turkey
Service was deplorable. We were so looking forward to our stay. Ordering took 1-3 hours for anything to arrive. We didn't even finish dinner; started aat 8:30 and by 11:30, still didn't finish. We just left. What was so frustrating was that all over Turkey in much less costly places, service was amazing.
Stayed 1 night in Jul 2022
Response from General Manager on 25 Jul 2022
Dear Çırağan Guest, Thank you for taking the time to share your comment, following your recent visit. On the other hand, as we pride ourselves on providing guest experiences that are seamless, I am sorry to hear your feedback. Nevertheless, I hope to welcome you back again soon and provide you with the finest Turkish hospitality here at Çırağan Palace Kempinski Istanbul together with my team. Thank you very much. Yours sincerely, Ralph Radtke

10/10 Excellent

shahid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022
Response from General Manager on 19 Jul 2022
Dear Ciragan Guest, We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit. We would like to welcome you as soon as possible in our hotel. We wish you a nice day. Yours sincerely, Ralph Radtke

10/10 Excellent

CLOYCE

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2022
Response from General Manager on 27 Jun 2022
Dear Ciragan Guest, We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit. We would like to welcome you as soon as possible in our hotel. We wish you a nice day. Yours sincerely, Ralph Radtke

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from General Manager on 24 Jun 2022
Dear Ciragan Guest, We would like to thank you very much for your assessment that you have distinguished yourself from your precious time after your visit. We would like to welcome you as soon as possible in our hotel. We wish you a nice day. Yours sincerely, Ralph Radtke