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Reviews of Arts Hotel Istanbul - Special Class

Arts Hotel Istanbul - Special Class
Halasgargazi Cad No 1, Harbiye, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 253 reviews" "
Rating 8 - Good. 80 out of 253 reviews" "
Rating 6 - Okay. 29 out of 253 reviews" "
Rating 4 - Poor. 13 out of 253 reviews" "
Rating 2 - Terrible. 27 out of 253 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Ida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and quiet
Stayed 1 night in Feb 2024
Response from emre on 26 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. I am glad you liked the room, the location and the team. Please note that I have shared your comment with our maintenance team that will have a look at the lights in the room. I hope we will be able to welcome you back soon.

10/10 Excellent

MASHAEL, Kuwait

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping
Stayed 1 night in Dec 2023

10/10 Excellent

Hacer

Stayed 3 nights in Dec 2023

6/10 Okay

Aleyna Ezgi

Stayed 3 nights in Nov 2023
Response from Emre on 4 Dec 2023
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. Your nice and positive comments always motivate us. Also, thank you for writing the things that we should pay attention to.We hope for another opportunity to exceed your expectations whenever your travel brings you to Istanbul next.

8/10 Good

salvatore

Business traveller
Liked: Cleanliness
Stayed 5 nights in Nov 2023
Response from emre on 4 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback with us. I am glad you liked the room, the location and the team. Please note that I have shared your comment with our maintenance team that will have a look at the lights in the room. I hope we will be able to welcome you back soon.

4/10 Poor

Mikhail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from attractions (30 minutes by car about), over-expensive, lazy cleaning, cocktail is about 25$ (650 tl), during checkout they give you not yours bills.
Stayed 9 nights in Sep 2023
Response from emre on 11 Oct 2023
Hi Mikhail,Thank you for taking the time to share your feedback with us. I am sorry to see we failed to meet your expectations.Please contact me if you would like to share more about your experience.I hope we will be able to welcome you back soon.

10/10 Excellent

Shlomit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Emre A on 7 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback with us. I am glad you liked the room, the location and the team. Please note that I have shared your comment with our maintenance team that will have a look at the lights in the room. I hope we will be able to welcome you back soon.

8/10 Good

Metin

Stayed 4 nights in Aug 2023
Response from Emre Abak on 28 Aug 2023
Hi Guest,I am truly happy to see that you enjoyed your overall experience, and it will of course give me great joy to share this with the team.We hope to welcome you back at the Arts Hotel very soon.Kind Regards,

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I dont recomed this hotel to others,
the room prices are over rated, although we had been upgraded to a corner room, but on check in the bed cover, and sheets were dirty, the towels were verybold, the Aircodetioner was not cooling. Location is OK, The reception team were nice but over all the room rate is expensive for such level,
Stayed 1 night in Aug 2023
Response from Emre on 7 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback with us.Please accept our sincere apologies as we could not live up to your expectations. Your feedback holds tremendous value for us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities.Please rest assured that your comments have been shared with the concerned departments and corrective action will be implemented to further improve our services.Thank you once again for your time and we hope for another opportunity to exceed your expectations whenever your travel brings you to Istanbul next.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Jul 2023
Response from Emre on 26 Aug 2023
Dear Shawn,Thank you for taking the time to share your feedback with us. I am glad you liked the room, the location and the team. Please note that I have shared your comment with our maintenance team that will have a look at the lights in the room. I hope we will be able to welcome you back soon.

6/10 Okay

hassan

Travelled with family
Liked: Staff & service
Not all hotel staff speak E. The roof family’s room NOT of the stander of 5 stars hotel , Aircond.is poor and curtains of poor quality.House keepers never mob the floor during my stay more than 2 weeks! The family room in the basement NOT of the standard of 5 stars hotels Upon checking out the manager at the reception asked for extra 350 EUR , saying that prices getting higher although I paid for my stay a nonrefundable in advance! Finally he accepted to settle it with 200EUR Breakfast was average
Stayed 3 nights in Jun 2023
Response from Emre on 26 Aug 2023
Dear Hassan, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. Your nice and positive comments always motivate us. Also, thank you for writing the things that we should pay attention to.We hope for another opportunity to exceed your expectations whenever your travel brings you to Istanbul next.

2/10 Terrible

Hassan

Travelled with family
I was there for more than week in room #1508 I had the worst experience in my life, not knowing the room I stayed for a week had bedbugs . I have red spots all over my legs, it has been over a week since I left the hotel my legs still be inchy and uncomfortable I hope they take care of that problem before having guests in that room.
Stayed 2 nights in Jun 2023
Response from Emre Abak on 5 Jul 2023
Hi Hassan,I am sorry to see we failed to meet your expectations.This is my first time getting this comment. I think it might be an allergy. Indeed, every precaution is taken to ensure that such creatures do not exist in our hotel. Continuous spraying is done.I hope we will be able to welcome you back soon.

8/10 Good

Mr B M

Stayed 5 nights in Jun 2023
Response from Emre Abak on 5 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback with us. I am glad you liked the room, the location and the team. I hope we will be able to welcome you back soon.Emre Abak Front Office Manager

8/10 Good

stephanie Adelis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice
Stayed 4 nights in Mar 2023
Response from Emre Abak on 30 Mar 2023
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. We are delighted that you enjoyed the overall experience at our hotel. Thank you very much for your nice comments for Hotel. We look forward to your next visit soon. Yours sincerely,

2/10 Terrible

Shk mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
So Dissapoinded, they didn't refund for both rooms, even I didn't stay 1 night, photos was not the same like real life even the hotel .....
Stayed 13 nights in Feb 2023
Response from Emre Abak on 16 Mar 2023
Dear Guest,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Recommend
we didn't stay, and we requested to cancel both bookings, however, the hotel cheat u and didn't refund our money, even if it was their fault... I don't recommend that hotel at all Wrong photos and info
Stayed 11 nights in Feb 2023
Response from Emre Abak on 16 Mar 2023
Dear Guest,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

8/10 Good

Ishak

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Emre Abak on 21 Jan 2023
Thank you for the great rating ! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our location, spacious rooms, and gorgeous views. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! Warm Regards

10/10 Excellent

Mirko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Emre Abak on 7 Mar 2023
We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our location, spacious rooms, and gorgeous views. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon!

8/10 Good

MASHAEL, Kuwait

Stayed 1 night in Nov 2022

8/10 Good

MASHAEL, Kuwait

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Neat shopping area and restaurants
Stayed 8 nights in Nov 2022
Response from Emre Abak on 23 Nov 2022
Thank you for the great rating, Mashael! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our location, spacious rooms, and gorgeous views. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon

10/10 Excellent

Issa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Was very good. Great location
Stayed 4 nights in Oct 2022
Response from Emre Abak on 24 Oct 2022
Thank you for the 10/10 review, Issa! It's excellent you enjoyed your time with us so much! We're delighted you appreciated our location. We care deeply about the happiness and satisfaction of our guests so we'll address your concerns with our team moving forward. We strive for excellence so we look forward to sharing an even better experience with you soon! Warm Regards

2/10 Terrible

Tala

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was my 3rd time going to this hotel. This last time they canceled our booking an hour before we arrived(as they claimed). We didn’t even arrive late in the evening. It wad only 7:30 pm. I would not trust any booking at that hotel.
Stayed 4 nights in Sep 2022
Response from Emre Abak on 3 Oct 2022
Dear guest,When you make a reservation you have to put real and working credit card number. If Hotel can not take an authorisation your reservation has been cancel. Thanks

4/10 Poor

Abla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There is no black out Room is full of dust No tissue box Towels robes and Bad sheets Very old
Stayed 5 nights in Sep 2022
Response from Emre Abak on 21 Sept 2022
Dear guest,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.Emre AbakFront Ofiice Manager

4/10 Poor

Sleiman, Beirut

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
It's my 4th time in this hotel in the past 2 years but this time was horrible. My room was dirty and it needed deep cleaning but apparently they are understaffed and i had to ask them 3 times to clean it properly. Towels were smelly, coffee corner was full of stains. The location of this hotel is great and the service used to be great, it's sad to reach this level.
Stayed 4 nights in Sep 2022
Response from Emre Abak on 21 Sept 2022
We appreciate you taking the time to share your feedback, Sleiman.Your experience is not up to the quality and standard we usually provide for our guests. We hold ourselves to a much higher caliber of service so we'll be sure to discuss your concerns moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon. Warm Regards Emre AbakFront Office Manager

10/10 Excellent

Nadia

Stayed 3 nights in Aug 2022
Response from Emre Abak on 19 Aug 2022
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. We are delighted that you enjoyed the overall experience at our hotel. Thank you very much for your nice comments for Hotel. We look forward to your next visit soon.

10/10 Excellent

Salwa

Stayed 4 nights in Jul 2022
Response from Emre Abak on 20 Jul 2022
Dear Salwa, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. We are delighted that you enjoyed the overall experience at our hotel. Thank you very much for your nice comments for Hotel

6/10 Okay

mervat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at art hotel
Very nice and central. The staff were friendly.
Stayed 3 nights in Jul 2022
Response from Emre Abak on 19 Jul 2022
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. We are delighted that you enjoyed the overall experience at our hotel. Thank you very much for your nice comments for Hotel. We look forward to your next visit soon. Emre Abak Front Office Manager

8/10 Good

Zainab

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Eabak on 19 Jul 2022
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. We are delighted that you enjoyed the overall experience at our hotel. Thank you very much for your nice comments for Hotel. We look forward to your next visit soon. Yours sincerely, Emre Abak Front Office Manager

8/10 Good

basil

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good Experience
Good location near bus stand metro and walking distance from everything . room size normal , well decorated, several TV. channels, very understanding and nice stuff, Breakfast very good and tasty, lot of shops restaurant nearby, there isn`t a especial view,
Stayed 4 nights in Jul 2022
Response from Emre Abak on 19 Jul 2022
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. We are delighted that you enjoyed the overall experience at our hotel. Thank you very much for your nice comments for Hotel. We look forward to your next visit soon. Yours sincerely, Emre Abak Front Office Manager

2/10 Terrible

Dania

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This place needs major electrical & plumbing maintenance. They also need to properly educate their staff about customer service in a five star hotel. Never going back there again
Stayed 1 night in Jun 2022
Response from Emre Abak on 19 Jul 2022
Dear Guest, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies as we could not live up to your expectations. Your feedback holds tremendous value for us and your evaluation will form an important part of our ongoing program to continuously monitor the quality of our services and facilities. Please rest assured that your comments have been shared with the concerned departments and corrective action will be implemented to further improve our services. Thank you once again for your time and we hope for another opportunity to exceed your expectations whenever your travel brings you to Istanbul next. Kindly Yours Emre Abak Front Office Manager

8/10 Good

Mohamed el

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 4 nights in Jun 2022
Response from Emre Abak on 20 Jul 2022
Dear Mohamed, Thank you very much for taking the time to share your feedback in regards to your recent stay at Arts Hotel Istanbul. We are delighted that you enjoyed the overall experience at our hotel. Thank you very much for your nice comments for Hotel

2/10 Terrible

Aynur

Travelled with family, Business traveller
Disliked: Staff & service
My watch qas stolen, at least lost and it qas presented after 3-4 hours that it was In a trash bin, staff member asked me why i left my watch on the table, however it was ln the table when i was in the room 😳 We gave a shirt to a laundry and it was returned with no 6 buttons, no ironing as a service, food was terrible, i ordered a la carte 2 times and was unsatisfied. Sometimes no consierge to assist, for different issues called several times to reception and was ignored and left with no answer
Stayed 4 nights in May 2022
Response from Emre Abak on 20 Jul 2022
Aynur hanım, Zaman ayırıp görüşlerinizi bizimle paylaştığınız için teşekkür ederiz. Geri bildiriminiz bizim için çok değerlidir ve değerlendirmeniz, hizmet ve tesislerimizin kalitesini sürekli olarak izlemek için devam eden programımızın önemli bir parçasını oluşturacaktır. Odanızda kaybolduğunu iddia ettiğiniz durumla ilgili olarak, odaya sizden başka kimsenin girmediğini söyleyebiliriz. Vakit ayırdığınız için bir kez daha teşekkür eder, seyahatiniz sizi bir sonraki İstanbul'a getirdiğinde beklentilerinizi aşmak için başka bir fırsat bulmayı umuyoruz

4/10 Poor

Ali, Daniel Island

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Everything old, smell in the room
Stayed 3 nights in May 2022
Response from emre on 4 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback with us. I am glad you liked the room, the location and the team. Please note that I have shared your comment with our maintenance team that will have a look at the lights in the room. I hope we will be able to welcome you back soon.

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good
Stayed 5 nights in May 2022
Response from emre on 4 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback with us. I am glad you liked the room, the location and the team. Please note that I have shared your comment with our maintenance team that will have a look at the lights in the room. I hope we will be able to welcome you back soon.

10/10 Excellent

FARUK, ISTANBUL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good business hotel and good location
Stayed 1 night in Jan 2022

10/10 Excellent

Glenard, Indio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 5 nights in Jan 2022

2/10 Terrible

Omar

Travelled with family
Disliked: Staff & service
Their customer service is horrible, from arranging a transport to checking out. As soon as they see your American passport, they will try to scam you. The night before our flight, they gave us a COVID positive test result and told us that we will have to pay extra as a fee to disinfecting the room. We called a 3rd party and performed the PCR test and the results came back negative. They were trying to keep us at their hotel to spend more money. When that failed, they tried to add room service charges which we never ordered. They then tried to help us with our luggage and what not. Why would they let you walk around the hotel with out a mask if you are covid positive? I confronted them with the new negative results and asked to arrange transportation to the Airport and they refused to do so because of our previous PCR result( which was faked by the hotel). They tried to offer us free drinks/soda/coffee fishing for tips lol... they are pathetic. I managed to arrange a transport through a different hotel and when the car arrived, Arts staff tried to help us with our luggage in hopes of getting a tip... If someone is truly covid positive why would you want to be near them. I do not recommend staying at this hotel again. The rooms and bathrooms were nice though I will give them that.
Stayed 1 night in Jan 2022

10/10 Excellent

FARUK, ISTANBUL

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It’s a very casual and clean hotel, very good receptionist, very understanding.
Stayed 5 nights in Dec 2021

10/10 Excellent

Hussein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 5 nights and enjoyed it. Rooms are spacious compared to other hotels and the staff is absolutely great. They were always helpful and friendly. Only thing I’d recommend is not getting a street facing room (at least on the lower levels) if you’re a light sleeper. It gets pretty loud and that was my biggest issue. So stick to a higher floor and you will be okay
Stayed 5 nights in Nov 2021

10/10 Excellent

syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at a nice location
Stayed 2 nights in Oct 2021

8/10 Good

Abdullateef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Kawtar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s my second time in here and i enjoyed it as much as the first . Everything was perfect, the hospitality , the service, the hygiene and the staff. A special thanks to Koray who was very helpful ,serving and very professional !
Stayed 8 nights in Oct 2021

8/10 Good

A wahed

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2021

8/10 Good

Abdulghani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Ahmed

Stayed 1 night in Jul 2021

2/10 Terrible

Abubaker

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I will never go back for them
Stayed 5 nights in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 2 nights in May 2021

8/10 Good

Bassel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent, staff is super helpful and kind. Forever smiling and going out of their way to help. Location is perfect, walking distance to pretty much everything.
Stayed 4 nights in Mar 2021