Outdoor spa tub

Reviews of Thainstone House

4 out of 5
Thainstone House
Inverurie, Inverurie, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 106 out of 238 reviews" "
Rating 8 - Good. 87 out of 238 reviews" "
Rating 6 - Okay. 28 out of 238 reviews" "
Rating 4 - Poor. 13 out of 238 reviews" "
Rating 2 - Terrible. 4 out of 238 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
This is a really lovely property with amazing warm staff. The bed was very comfy and the communal areas of the hotel are wondeful.
Stayed 2 nights in Dec 2023
Response from Ian on 21 Dec 2023
Hi Patrick,such lovely kind sentiments are a real boost for the team, thank you. Best wishesIan

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel with excellent facilities very friendly staff a very comfortable stay will certainly stay there again
Stayed 2 nights in Dec 2023
Response from Ian on 21 Dec 2023
Hi Neil,it is very kind of you to leave such wonderful feedback, and the team were delighted to know you have enjoyed your stay.Best wishesIan

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely, quiet, peaceful hotel. would certainly stay again
Stayed 1 night in Nov 2023
Response from Ian on 21 Dec 2023
Dear Catherine,thank you for your kind words, the team are grateful to you for leaving such positive feedback.Best wishesIan

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ian on 21 Dec 2023
Hi Christopher,thank you for your review - do come and see us again soon.best wishesIan

10/10 Excellent

Zeki Bora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a quiet neighborhood with bunnies, nicely furnished rooms and a wonderful breakfast.
Stayed 1 night in Nov 2023
Response from ian on 29 Nov 2023
Dear ZekiThank you for your kind review and lovely comments.Best wishesIan

10/10 Excellent

Stacey

Stayed 1 night in Oct 2023
Response from ian on 14 Nov 2023
Dear StaceyThank you for taking the time to leave your review. We hope that you come and visit us again soon.Kind regardsIan

8/10 Good

Glynn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff excellent. Hotel a but like cluedo house
Hotel had a but if creepy feel to me which im sure will suit a lot if people but not me. Felt like i was living in a cluedo board at times. Shower was excellent and hot. Food was great. Staff were very friendly
Stayed 1 night in Oct 2023
Response from Ian on 14 Nov 2023
Dear Glynn,Thank you for your time in leaving a review. Thanks for your kind comments regarding the facilities and team, these were very gratefully received. Kind regardsIan

10/10 Excellent

Charlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy atmospheric stay - highly recommended
A magical time away with mum & sister. We spent a big part of the trip in the drawing room planning my sisters wedding… we were well looked after by the bar man! All snug and cosy. There was a storm the first night which made the hotel very atmospheric shall we say… and there was certainly a ‘presence’ felt in our room in the oldest part of the hotel. Highly recommended if you want somewhere nestled away with great staff and cosy atmosphere! We didn’t try the spa but hear it’s good… breakfast was delicious.
Stayed 3 nights in Sep 2023
Response from Ian on 2 Oct 2023
Hi Charlie,Magical is magic to hear, and thank you very much for your kind and lovely review of Thainstone House. Clearly I am biased but I agree with sentiments and these are mirrored by the team that looked after you. We are blessed to have a fantastic team who really and genuinely care about our guests, this makes work more of a pleasure than a chore. We hope to see you again soon.Best wishesIan PS I hear the green lady is very friendly

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff
Amazing friendly staff and breakfast was amazing.
Stayed 2 nights in Sep 2023
Response from ian on 26 Sept 2023
Hi Janice,the team are what makes Thainstone house such a fantastic hotel, we are blessed to have some fantastic team members with a belief in genuine and warm hospitality at the centre of everything they do. It is really lovely for them to read your kind comments.Best wishesIan

8/10 Good

Hazel

Stayed 2 nights in Sep 2023
Response from Ian on 26 Sept 2023
Hazel, thanks very much for your rating review, we are grateful of your time. I hope to welcome you back to the hotel in the near future.Kind regardsIan

2/10 Terrible

Jacqueline

Stayed 3 nights in Sep 2023
Response from ian on 26 Sept 2023
Dear Jacqueline,thank you for taking the time to talk with me prior to your departure. I welcomed the opportunity to hear your verbatim feedback, and was glad to have been able to partially refund your account owing to the areas that did not come up to standard during your stay with us.I take your feedback very much to heart and have already taken the time with relevant team members to share your feedback and to learn from it.Kind regardsIan

8/10 Good

Elizabeth

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from ian on 26 Sept 2023
Dear Elizabeth thank you for your review rating, we are grateful of your feedback. Kind regardsIan

4/10 Poor

Carole

Stayed 1 night in Aug 2023
Response from ian on 2 Oct 2023
Dear Carole,It is personally disappointing to know that things did not appear to go well with your recent visit, please do contact me directly if there is anything I might be able to glean from your feedback. We always welcome feedback, both the good and the bad. Kind regardsIan

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely gardens, leisure facilities were brilliant
Stayed 1 night in Aug 2023
Response from ian on 2 Oct 2023
Hi Jasmin,thank you for your kind review, we are thrilled to know you enjoyed your time with us at Thainstone House.Kind regardsIan

10/10 Excellent

Ewan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was great and the atmosphere was really relaxed and welcoming. Will stay again.
Stayed 1 night in Aug 2023
Response from Ian on 14 Nov 2023
Dear Ewan,Thank you for your time in leaving such kind feedback. We look forward to welcoming you back to the hotel in the near future. Best wishesIan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fried breakfast was tired, some having been pre-cooked and over cooked. Butter was from Gloucestershire! Hardly supporting local dairy producers!
Stayed 2 nights in Aug 2023
Response from Ian on 16 Aug 2023
Dear Anonymous,thanks very much for sharing your feedback. Sorry to hear that you felt the breakfast to be disappointing. I have fed this back to the chef who has apologised for this lapse in standards. I take on board your comments regarding the butter. we are reviewing suppliers currently and should be able to find something a little more local in due course.Best wishesIan

10/10 Excellent

A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and atmospheric experience. Superb service from the hotel staff.
Stayed 2 nights in Aug 2023
Response from Ian on 16 Aug 2023
Hello AM Thanks a million for such a lovely review. The team are excellent and are rightly pleased with your comments.Best wishesIan

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of the service was great. The team always smiling and collaborative, especially the team of the restaurant and bars
Stayed 3 nights in Aug 2023
Response from Ian on 16 Aug 2023
Dear Marco,thank you for your time ion offering such lovely feedback, its great to know the team looked after you so well. Best WishesIan

8/10 Good

Audrey

Stayed 1 night in Jul 2023
Response from Ian on 16 Aug 2023
Dear Audrey Thank you for your review, We are glad that all seemed to go well at the hotel.Best wishesIan

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ian on 16 Aug 2023
Dear John,thank you for leaving a review following your recent stay with us. Best wishesIan

10/10 Excellent

Marjory

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very ckean, the staff efficient and polite. Nothing was a bother. The food was very good, especially the breakfast.
Stayed 1 night in Jul 2023
Response from Ian on 16 Aug 2023
Dear Marjory, thank you very much for your kind comments, we hope to welcome you back again soon. Kind regardsIan

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, room comfort
Excellent hotel, execrable piped music.
Excellent hotel, reasonably priced, friendly staff, nice grounds. The only negative was the terrible piped music on infinite repeat in the common areas/upstairs bar. Mostly fiddle and high speed bagpiping, especially irritating when trying to get some work done. We asked if it might be changed to something (anything, please!) else but apparently it's controlled at head office.
Stayed 2 nights in Jul 2023
Response from Ian on 16 Aug 2023
Dear Frank,thanks so much for your feedback, we are grateful. I have asked our music supplier to vary the music a little, one can only deal with so much of the beautiful pipes !!Best wishesIan

10/10 Excellent

Monica L.

Stayed 2 nights in Jul 2023
Response from Ian on 16 Aug 2023
Dear Monica,thank you for your review following a recent stay at Thainstone House, we are grateful Best wishesIan

10/10 Excellent

Oisin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The drive up to the property is absolutely stunning, a long path between trees, with wild rabbits in the grass to either side. Coming through to the other side there’s a large open field to the left and the property just ahead next to the free guest parking available. The staff member, Emma, who checked us in was a delight she spoke to us genuinely, not as if we were ‘just other guests.’ We were here to celebrate my birthday and our anniversary, so a personally written card and some tasty treats were left in the room for us. Overall we had a very pleasant nights stay, we didn’t actually make use of the facilities or many amenities, however I don’t doubt that these would have impressed if we made use of them. I would definitely recommend, and will likely stay again until the future.
Stayed 1 night in Jul 2023
Response from Ian on 16 Aug 2023
Dear Oisin,thank you for the time you have taken to leave your feedback following your recent stay at Thainstone House Hotel. Your comments were were very well received by the team, especially Emma.Kind regardsIan

10/10 Excellent

Jackie

Stayed 1 night in Jul 2023
Response from Ian on 16 Aug 2023
Dear Jackie thank you very much for your review, we are grateful and delighted that all went well.Best wishesIan

8/10 Good

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Ian on 29 Jun 2023
Dear Ramiro,thanks for taking the time to review Thainstone House Hotel, we are grateful. We do hope to welcome you back to the hotel in the future.Kind regardsIan Gray

4/10 Poor

Cem

Stayed 3 nights in Jun 2023
Response from Ian on 29 Jun 2023
Dear Cem,It appears that we did not leave you with a positive impression on this occasion. I would be pleased to discuss your feedback directly and to understand what we could have improved on, please do contact me directly.Kind regardsIan

8/10 Good

Justin, London

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Ian on 30 Jun 2023
Hi Justin, thanks for your review, we are grateful Best wishesIan

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. For those attending a wedding in the area - Lunch/Room service food is not available untill 12.30 and early check-in is at 12. Great breakfast, relaxing sauna, jacuzzi, steam room and pool, great staff, bar and very nice outdoor seating to relax in the sun.
Stayed 2 nights in Jun 2023
Response from Ian on 30 Jun 2023
Dear Robert,thank you for sharing your feedback , it was a pleasure to read. We are pleased all went well.kind regardsIan

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ian on 30 Jun 2023
Dear Alexander,We are glad you enjoyed your stay at Thainstone House, do come and visit us again soon.Best wishesIan

10/10 Excellent

Ewen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Ian on 18 May 2023
Ewen thanks for the positive review we are grateful Ian

10/10 Excellent

Terence, Lancaster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stately home feel. High quality rooms. Excellent spa and staff. Dining room atmosphere quiet due to regulating numbers to suit the kitchen throughput.
Stayed 2 nights in Apr 2023
Response from Ian on 18 May 2023
Terence thanks for the positive review we are grateful. its really nice that you have recognised our amazing team. Ian

10/10 Excellent

Joji

Travelled with partner
Liked: Cleanliness
Stayed 1 night in Apr 2023
Response from Ian on 18 May 2023
Joji thanks for the positive review we are grateful Ian

8/10 Good

Carl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carl
Great stay. Would recommend.
Stayed 1 night in May 2023
Response from ian on 18 May 2023
Carl,Glad all was good, do come again soon.best wishesIan

10/10 Excellent

Jim

Stayed 1 night in Apr 2023
Response from ian on 18 May 2023
Thanks for the nice review Jim

8/10 Good

Joe

Stayed 1 night in Apr 2023
Response from Ian on 21 May 2023
Hi Joe,thanks for the time taken to review Thainstone house. I hope we have the opportunity to welcome you again in the future. Kind regardsIan

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from ian on 18 May 2023
David thanks for the positive review we are grateful Ian

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inverurie trip
Lovely hotel in lovely location. Really enjoyed our stay. Shame it was just for one night. Will hopefully be back again
Stayed 1 night in Apr 2023
Response from Ian on 21 Apr 2023
Dear Bryan,thank you for such a lovely review, and yes it was a shame you could only join us for one night. The next time you are in the area make sure you avail of at least a two night stay to fully enjoy all the hotel has to offer.Best wishesIan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Overall experience very pleasant, but dinner menu limited and bar drinks unnecessarily expensive which was disappointing otherwise the stay was good.
Stayed 4 nights in Apr 2023
Response from Ian on 21 Apr 2023
Hi thank you very much for your review. We are happily launching our new menu in the coming three weeks and also opening our second restaurant in Stockman's bar in the second week of May. Ian

10/10 Excellent

Fraser

Stayed 2 nights in Apr 2023
Response from Ian on 21 Apr 2023
Hi Fraser,thanks a million for your positive review.Best wishesIan

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, very friendly and helpful
Stayed 4 nights in Apr 2023
Response from Ian on 17 Apr 2023
Hi AlanThank you for your feedback, we are grateful- the team love to know when they are recognised. Best wishesIan

8/10 Good

Ross

Stayed 1 night in Apr 2023
Response from Ian on 17 Apr 2023
Hi AlanThank you for your feedback, we are gratefulBest wishesIan

8/10 Good

Ali

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Lovely grounds, nice staff. Leaky shower that was rather annoying.
Stayed 1 night in Apr 2023
Response from Ian on 6 Apr 2023
Dear Ali,Thanks for your kind comments, I will ensure that our team have a look at the issue with the shower in your room. Rest assured I will get this fixed.Warm regardsIan

10/10 Excellent

MISS G

Stayed 1 night in Mar 2023
Response from Ian on 6 Apr 2023
Miss G thanks for your positive feedback, we are grateful.RegardsIan

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Ian on 17 Apr 2023
Hi Thank you for your feedback, we are gratefulBest wishesIan

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay - wonderful staff!
Thainstone House is only half an hour’s drive away from Aberdeen but is such a relaxing place to stay! It has wonderful spa facilities, lots of cosy sitting areas and a great restaurant and bar. But for Phil and I, the best part of Thainstone House is the excellence of its staff - they really made us so very welcome and just went out of their way to ensure we had as comfortable a stay as possible. We only stayed one night and I was genuinely sad to leave - we will absolutely be coming back! Anne and Phil, Shetland
Stayed 1 night in Feb 2023

10/10 Excellent

John

Stayed 1 night in Feb 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Tim

Stayed 1 night in Feb 2023