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Reviews of Columba Hotel Inverness by Compass Hospitality

3 out of 5
Columba Hotel Inverness by Compass Hospitality
7 Ness Walk, Inverness, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 311 out of 1006 reviews" "
Rating 8 - Good. 373 out of 1006 reviews" "
Rating 6 - Okay. 168 out of 1006 reviews" "
Rating 4 - Poor. 103 out of 1006 reviews" "
Rating 2 - Terrible. 51 out of 1006 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for an overnight in Inverness
Stayed 1 night in May 2024

6/10 Okay

Rosalind

Liked: Staff & service
It was a bed for the night in a convenient location. I got what I expected.
Stayed 1 night in May 2024
Response from Bethan on 25 May 2024
Dear Rosalind, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

4/10 Poor

Yi Jia

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel looks so old and there is no amenity in the building.
Stayed 1 night in May 2024
Response from Bethan on 25 May 2024
Dear Yi Jia, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations

8/10 Good

Nicola, Longueuil

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in May 2024
Response from Bethan on 25 May 2024
Dear Nicola, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bethan on 25 May 2024
Dear Mary, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did very well
Stayed 3 nights in May 2024
Response from Sapna on 19 May 2024
Thank you for leaving us a kind review. We are delighted to know that you enjoyed your stay at the hotel.

8/10 Good

Rebecca

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel just a bit dated
Stayed 1 night in May 2024
Response from The Columba Team on 20 May 2024
Thank you for leaving us a review. We are delighted to know that you have enjoyed your overall experience at The Columba.

6/10 Okay

Robin

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Bethan on 22 May 2024
Dear Robin, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

James

Travelled with family
Liked: Amenities
Excellent location, very friendly staff and nice room.
Stayed 2 nights in May 2024
Response from Columba Team on 19 May 2024
Thank you for leaving us a kind review. We are pleased to know that you enjoyed your stay at the Hotel. We take pride in our customer service. Thank you for staying at the Columba.

4/10 Poor

Maggie, Melbourne

Travelled with partner
Disliked: Staff & service, amenities
This was a great location in Inverness. However, the staff were a bit rude when asking for a fan. Seemed put off that they were even being asked for anything. Also, there was a fire. The gentleman on duty was nonchalant about the entire ordeal. He was not very efficient in checking to see if all of the people were out of the hotel and accounted for. There were also elderly people who didn’t have a place to sit, didn’t have shoes on, and were obviously cold—as we were out in the street from 2 AM-4 AM. The same guy on duty did not update people periodically to let me know what would happen or just simply to reassure them. When the fire department finally told us all to assemble in one room together for an update, we weee given water. It might have been nice to offer drinks and snacks—maybe even free food vouchers for being outside in the cold for two hours. The hotel is old and I would worry about electrical issues/fire hazards. I would likely stay elsewhere if I was in Inverness again.
Stayed 2 nights in May 2024

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the rooms were nice. Located right on the river
Stayed 1 night in May 2024
Response from Bethan on 12 May 2024
Dear Rachael, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get around the city
Stayed 2 nights in May 2024
Response from Bethan on 12 May 2024
Dear Carol, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Michael

Liked: Amenities
Classic Edwardian hotel updated for modern clientele. Excellent location, good sized rooms with very comfortable bed. Be happy to stay again
Stayed 5 nights in Apr 2024
Response from Sapna on 10 May 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your stay at the hotel.

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Bethan on 12 May 2024
Dear Mercedes, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

8/10 Good

Steven, Albion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, great view of the river Ness and the city of Inverness from the room. The room was spacious and well appointed. The only issue during our stay was that the room was cleaned but the bed was not made up which we reported to the staff. We would definitely stay there again.
Stayed 4 nights in Apr 2024
Response from Sapna on 10 May 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your overall stay at the hotel. We have forwarded your remarks to the housekeeping. And will be pleased to see you again in future.

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service
Clean and great location. Parking was around the corner, but no problem for stay. Old building, unique but lights and shower didn’t work properly.
Stayed 1 night in May 2024
Response from Sapna on 10 May 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your overall stay at the hotel. Your remarks have been forwarded to our Maintenance. We hope to see you in future.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
The place was a dump, this place should have been gutted and fully renovated 10 years ago. First room we got smelt of mould with visible water damage on the walls. We complained and they moved us to another room with visible water damage, but at least it didn’t smell of mould so we roughed it for a night. The hotel is in terrible condition, and I think if an inspector showed up it would be closed down. Health risk.
Stayed 2 nights in May 2024
Response from Bethan on 12 May 2024
Dear Michael, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

10/10 Excellent

leigh ann

Liked: Cleanliness, staff & service, property conditions & facilities
Xx
Stayed 2 nights in Apr 2024
Response from Bethan on 12 May 2024
Dear Leigh Ann, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Dylan

Stayed 1 night in Apr 2024
Response from Bethan on 21 May 2024
Dear Dylan, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Jennifer

Travelled with group
Disliked: Property conditions & facilities
the place needs updating, the halls are noisy, the restaurant closed too early
Stayed 2 nights in Apr 2024
Response from Sapna on 29 Apr 2024
Good Morning, Thank you for leaving us a review. We appreciate your feedback. Our hotel was built in 1881. We believe that adds to its charm. And it is an A-listed building as well. Your remarks for the restaurant has been forwarded.Thank you for staying with us. We hope to see you in future.

8/10 Good

Ken

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old 'character' hotel and was OK given its excellent location. The breakfast was good. The evening meal was reasonably priced for the area but not brilliant. My steak was small and tough and my wife's steak pie was not great.
Stayed 1 night in Apr 2024
Response from Columba Team on 27 Apr 2024
Dear Ken, Thank you for your review, I am glad that you enjoyed the location of the hotel. I do apologise about your evening meal with us.

10/10 Excellent

Marilyn

Stayed 1 night in Apr 2024
Response from Columba Team on 19 May 2024
Thank you for your kind review. We are glad you enjoyed your stay at the hotel.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 2 nights in Apr 2024
Response from Columba Team on 27 Apr 2024
Dear Margaret, Thank you for your kind review, I am glad that the staff were friendly during your stay

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Columba Team on 21 Apr 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

6/10 Okay

Suzanne

Liked: Cleanliness
Property was very central to the city and sites of interest. It was quiet and safe but the service was minimal unless asked for.
Stayed 5 nights in Apr 2024
Response from Columba Team on 20 Apr 2024
Dear Suzanne,we are glad to hear that you enjoyed your stay with us and hope to see you again in the future !!

2/10 Terrible

Lauren

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel room was dirty, stains on sheets.
Stayed 3 nights in Apr 2024
Response from Columba Team on 20 Apr 2024
Dear guest, thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that our room did not meet your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.

10/10 Excellent

Christine, Verdun

Stayed 1 night in Apr 2024
Response from Sapna on 10 May 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your stay at the hotel. We hope to see you again in future.

10/10 Excellent

Nadine Debolt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a jewel this hotel is! It’s location is right in the heart of the city on a the beautiful river, Ness. The cathedral is a 3 minute walk and the shopping area with bars and restaurants is the same. Our room was beyond expectations and the food excellent.
Stayed 2 nights in Apr 2024
Response from The Columba Team on 16 Apr 2024
Thank you for your feedback on your stay. I am glad to hear everything over your stay was pleasant and you had a wonderful stay. We pride ourselves on our food and the level of customer service our staff provide. We look forward to welcoming you back to the Columba Hotel in future. Kind regards Columba Team

10/10 Excellent

Mairi

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff. Quick checkins & outs. Dog friendly, clean & super convenient location
Stayed 2 nights in Apr 2024
Response from Columba Team on 14 Apr 2024
Dear Mairi, thank you for your lovely review, I am glad that you enjoyed the hotel and that the staff were great.

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, property conditions & facilities
On arrival greeted with uninterested staff members. Carpets throughout hallway all.ripped and torn. Marks all over the walls throughout. Room wasnt great t.v was hels up by a book as ut was missing peg. Very small aswell for being about 20 foot away from.bed. shower was terrible lukewarm water at best with hardly any pressure. It was fitted far too close the wall which it difficult to use correctly. Genuinely our staff was poor and wouldn't return. There are much cheaper hotels much better run and equipped
Stayed 2 nights in Mar 2024
Response from The Columba Team on 16 Apr 2024
Dear guest, thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that our housekeeping staff did not meet your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.

6/10 Okay

Thomas

Travelled with family, Business traveller
Liked: Staff & service
Ok for 1night
Stayed 1 night in Mar 2024
Response from Caitlin on 31 Mar 2024
Dear Thomas, Thank you for your review

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and nice staff,Housekeeping a little let down towels left on bathroom floor as instructed to be replaced were uplifted but not replaced. Emptied bucket but left empty plastic bottle sitting next to bin.
Stayed 2 nights in Mar 2024
Response from Bethan on 27 Mar 2024
Dear Ian, thank you for taking the time to review our hotel! We are glad that you enjoyed your overall stay with us. I am sorry to hear housekeeping were not as expected. Please rest assured that we will be speaking with the team about this. Please be aware this is not our usual standard of service. We hope to welcome you back to the Columba to provide the hotel experience many of our guests have come to trust us for. Sincerely, The Columba Team

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disappointed in the housekeeping.we left towels on bathroom floor as instructed to be changed still lying when we returned.empty bottle beside waste bucket not lifted.
Stayed 2 nights in Mar 2024
Response from Sapna on 20 Mar 2024
Thank you for the review. We apologise for the inconvenience that has been caused to you. We will forward this review onto the Housekeeping staff.

10/10 Excellent

Prashansa

Stayed 2 nights in Mar 2024
Response from Columba Team on 14 Apr 2024
Dear Prashansa, Thank you for your kind review

8/10 Good

Karen

Stayed 2 nights in Mar 2024
Response from Columba Team on 14 Apr 2024
Dear Karen, Thank you for your kind review of the hotel and your stay.

8/10 Good

Maria Luisa, London

Liked: Amenities
Disliked: Property conditions & facilities
The Hotel was easy to find , it’s located in the perfect location. However, my single room was not . It was very dusty ineficientes they dealt with as soon it was brought to their attention. The bathtub was not clean properly and there were cobwebs in the bathroom and in the room . Didn’t have the best view , a brick wall and the dustbins. The breakfast was plenty full, a buffet and dinner was great .
Stayed 3 nights in Mar 2024
Response from Caitlin on 8 Mar 2024
Thank you for your review, I do apologise that your room was not up to standards, in regards, to the bathroom and the dust in the room, but I am glad you enjoyed your breakfast and dinner at the hotel.

8/10 Good

Kenneth

Stayed 1 night in Mar 2024
Response from Sapna on 22 Mar 2024
Thank you for your kind review.

10/10 Excellent

Mairi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for anything central. Staff are always superbly friendly and helpful. Convenient & efficient check ins/outs. Great functional rooms with high cleanliness standards that are great for short stays and very affordable. Wifi is good. Can't complain, I use this place a lot and it has never disappointed
Stayed 1 night in Mar 2024
Response from Caitlin on 8 Mar 2024
Thank you for your kind review,I am glad you enjoyed your stay with us.

8/10 Good

Petra

Stayed 1 night in Feb 2024
Response from Sapna on 20 Mar 2024
Thank for you for your kind review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel with character but modernised tastefully. Everything you need was in the comfortable room and had a lovely view over the castle and river Ness.
Stayed 1 night in Feb 2024
Response from Sapna on 28 Feb 2024
Hello,Thanks so much for your appreciation and review. We are glad to know that you enjoyed your stay and hope to see you see you again.

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Real, staff were a breath of fresh air, accommodation was clean comfortable iron board,hair dryer, tea coffee available, breakfast great choice, priceless.
Stayed 1 night in Feb 2024
Response from Caitlin on 24 Feb 2024
Thank you for your review, I am glad that the staff were amazing during your stay, and that there was everything you require in your room, and that you enjoyed the breakfast choices.

4/10 Poor

JANE

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Caitlin on 24 Feb 2024
Thank you for your review

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit.
Situated centrally in Inverness, beside the river and facing the castle. Only a few minutes walk from main shopping area.Overall a comfortable stay in an older hotel. Hotel has in the main had a face-lift. Staff very friendly in all departments. An ideal base for a touring holiday or short stay. No parking at hotel itself but a few minutes walk to Cathedral carpark (council facility not cathedral property) £5 for 24 hour period (at time of writing) Good alround place to stay.
Stayed 1 night in Feb 2024
Response from Columba Team on 24 Feb 2024
Thank you for your review, I am glad you enjoyed your stay with us at the hotel.

6/10 Okay

Noelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom door of our triple room didn't close all the way and scraped on the floor. Noticed some mould on some things in the bathroom.
Stayed 2 nights in Feb 2024
Response from Sapna on 28 Feb 2024
Hello,Thank you for leaving us a review. We take all feedback both negative and positive seriously in hope so we can always do better going forward. We hope we can see you again in future and show you that we acted upon this feedback.

6/10 Okay

fiona

Stayed 1 night in Feb 2024
Response from Columba Team on 28 Feb 2024
Thank you

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old hotel, very friendly staff and great views of the river.
Stayed 2 nights in Jan 2024
Response from Sapna on 28 Feb 2024
Hello, Thank you for your kind review. We hope to see you again.

8/10 Good

Kin Ho

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Columba Team on 28 Feb 2024
Thank you

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Bethan on 12 Feb 2024
Dear Ian, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly food great even for a fussy eater. Lovely clean and spacious. Callum you have a cracking wee team there.
Stayed 1 night in Feb 2024
Response from Bethan on 12 Feb 2024
Dear Julie, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bethan on 12 Feb 2024
Dear Traveller, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel