4/10 Poor
Maggie, Melbourne
Travelled with partner
11 May 2024
Disliked: Staff & service, amenities
This was a great location in Inverness. However, the staff were a bit rude when asking for a fan. Seemed put off that they were even being asked for anything. Also, there was a fire. The gentleman on duty was nonchalant about the entire ordeal. He was not very efficient in checking to see if all of the people were out of the hotel and accounted for. There were also elderly people who didn’t have a place to sit, didn’t have shoes on, and were obviously cold—as we were out in the street from 2 AM-4 AM. The same guy on duty did not update people periodically to let me know what would happen or just simply to reassure them. When the fire department finally told us all to assemble in one room together for an update, we weee given water. It might have been nice to offer drinks and snacks—maybe even free food vouchers for being outside in the cold for two hours. The hotel is old and I would worry about electrical issues/fire hazards. I would likely stay elsewhere if I was in Inverness again.
Maggie
Stayed 2 nights in May 2024