Dear Hugo,We're delighted to hear that you enjoyed our outdoor hot tub and pool! We aim to provide a relaxing and enjoyable experience for all our guests, and we're thrilled that you had a great time. Thank you for sharing your positive feedback, and we hope to see you again soon!Kindly,

Dear Mohammed,We're truly grateful for your kind words! Providing a scenic view, top-notch amenities, and a clean environment are top priorities for us. It's wonderful to hear that you consider us one of the best hotels, and we would be honored to welcome you back anytime. Thank you for your glowing review, and we look forward to your next visit!Kindly,

Dear Angie,I'm truly sorry to hear about your disappointing experience. Please accept our sincere apologies for the cleanliness issues with your room and the inconvenience caused by the coffee maker and fire alarm. This does not meet our usual standards, and we take your feedback very seriously. We'll address these issues immediately to ensure they're not repeated in the future.Kindly,

Dear Frank,Thank you for your continued support and for choosing us for your stays! We're delighted to hear that you've consistently enjoyed your time with us, taking advantage of our tranquil atmosphere, swimming facilities, hot tub, delicious food, and nearby hikes. It's always a pleasure to provide you with a relaxing and enjoyable experience, and we look forward to welcoming you back for many more memorable visits!Kindly,

Dear Gary,I'm sorry to hear about the challenges you encountered during your stay. We apologize for the smoky odor in your room, the cleanliness issues with the dining table, and the lack of maintenance on the hot tubs by the pool complex. Your feedback is invaluable, and we'll address these issues promptly to ensure they're rectified. We're glad to hear that you found the bed comfortable, and you enjoyed the kitchen, washrooms, and balcony view. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Kindly,

Dear Rita,Thank you for sharing your experience with us. We're delighted to hear that you found our staff to be great and enjoyed the service and food at our restaurant. We apologize for any inconvenience caused by the size of the standard room and the hot water issue you experienced during your stay. Your feedback regarding the value for money is important to us, and we will take it into consideration as we strive to improve our offerings. We understand your observation about our loft suites being more spacious and suitable for families and large groups. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience in the future.Kindly,

We are deeply sorry to learn about the issues you encountered during your recent stay with us. The lack of cleanliness and the inconvenience with the hot water are unacceptable and not reflective of the standards we strive to uphold. We apologize for the inconvenience of not finding staff readily available at the front desk.Please rest assured that we take your feedback seriously and will be addressing these concerns with our housekeeping and maintenance teams to ensure that such issues are rectified immediately and do not occur in the future.Your experience is not indicative of the level of service we aim to provide, and we hope to have the opportunity to restore your trust in us during your future visits. Thank you for bringing these matters to our attention.Kindly,

We sincerely apologize for the disappointing experience you encountered during your recent stay with us. It's disheartening to hear about the decline in cleanliness and the issues you faced with the pool/hot tub area and the hot water supply. We understand the frustration and inconvenience this caused, especially during a long weekend. Please know that your feedback is invaluable to us, and we are taking immediate steps to address these issues with our team and management.We apologize for the maintenance issues you experienced in your room, including the lack of hot water and heat. This is not reflective of the high standards we strive to maintain. Rest assured, we are actively working to rectify these issues to ensure a more comfortable and enjoyable stay for our guests in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Kindly,

Dear Fredrick,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our property and found it to be well-appointed. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future.Kindly,

Dear Shaun,We sincerely apologize for the numerous shortcomings you experienced during your stay. Your feedback highlights areas where we clearly fell short of our standards, and for this, we are truly sorry. The issues you encountered with cleanliness, hot water availability, noise disturbances, lack of bathroom heating, and inadequate amenities are unacceptable and do not reflect the level of service we aim to provide.We deeply regret the inconvenience caused by the lack of responsiveness from our team regarding your early check-out request and the absence of proactive solutions to address your concerns during your stay.Please know that your comments have been shared with our management team for immediate action and improvement. Additionally, we will investigate your refund request promptly and ensure it is processed accordingly.Your experience does not reflect the high standard of service we strive to deliver, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much-improved experience should you choose to stay with us again in the future. Thank you for your patience and understanding.Kindly,Joel Menezes

Dear Michel,Thank you for taking the time to provide your feedback and rating our services. We appreciate your honesty and perspective. Your feedback helps us understand areas where we can improve to better meet our guests' expectations.We acknowledge your rating and apologize for any shortcomings you may have experienced during your stay. We value your patronage and hope to have the opportunity to exceed your expectations in the future. If you have any further comments or suggestions, please feel free to share them with us. Thank you for choosing our services, and we look forward to welcoming you back for a more enjoyable experience.Kindly,Joel Menezes