Junior Suite | Premium bedding, in-room safe, desk, blackout curtains
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Reviews of Das Innsbruck

4 out of 5
Das Innsbruck
Innrain 3, Innsbruck, Tirol

Reviews

9.2

Wonderful

Rating 10 - Excellent. 587 out of 930 reviews" "
Rating 8 - Good. 280 out of 930 reviews" "
Rating 6 - Okay. 39 out of 930 reviews" "
Rating 4 - Poor. 14 out of 930 reviews" "
Rating 2 - Terrible. 10 out of 930 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with very helpful staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The restaurant was inviting and the meal was delicious
Stayed 1 night in Apr 2024

10/10 Excellent

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had to ask reception for the benefit as it wasn’t offered to us when we checked in. They said we weren’t entitled to it!
Stayed 3 nights in Mar 2024

10/10 Excellent

Amber, Moss Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has wonderful service! It is clean and charming and a great location for walking.
Stayed 3 nights in Mar 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff. Best meal in Europe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

2/10 Terrible

Ragava Khanna, Houston

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have environmental dust allergies and have never had a problem at several other hotels around the globe. However, this hotel was visibly dirty with the sheets and bedsheets looking like they’ve never been washed. When I politely asked for my sheets to be changed, I was lied to and said they were changed when they were just folded back. The staff was excessively dismissive and the rooms were cramped with no normal amenities. I got so sick from the dirty room that it ruined my entire trip, never stay here.
Stayed 2 nights in Dec 2023

6/10 Okay

Pauline

Travelled with partner
House keeping not good, nothing topped up in mornings for coffee, tea etc. waiting at bar every night for ages. Having just one person serving was not good and needed more staff for level of customers
Stayed 4 nights in Dec 2023

10/10 Excellent

jiasianova

Business traveller
Great location, clean and friendly. Everything is great.
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, but traffic challenging with construction. Parking is also challenging. We parked in the suggested lot across the street... several flights of stairs/no elevator....

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived it was wonderful, Camille the lady at the front desk helped explain things held our luggage for 3 hours so we could check out the town until our check-in. She provided a map to show us how to get around and explained our welcome cards for the 3 nights we were there. The breakfast we had include in the stay was way beyond anything we have experience in any other country or even the USA. Thank you to all for making my husband's 50th birthday so wonderful and special.
Stayed 3 nights in Oct 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from checkin to checkout was perfect! The breakfast is the best I have ever experienced with a wide variety and the option to order from a menu included! The spa…heavenly!
Stayed 2 nights in Oct 2023

2/10 Terrible

Raquel

Stayed 1 night in Oct 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Oct 2023

8/10 Good

PAM, Brookville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The parking garage we had to stay in for the hotel closed it’s doors from 6pm Saturday until Monday morning, we almost got our car stuck for 2 days.
Stayed 1 night in Sep 2023

6/10 Okay

Jacqueline

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Musty room
The location of the hotel was good. It is right across from the colorful houses and a few steps away from town. Unfortunately, the room had a terrible musty and moldy smell. The hotel provided an ionizer which seemed to worse the problem. The breakfast was average and disappointing. Overall, it was not worth the money.
Stayed 1 night in Sep 2023

10/10 Excellent

Lolita, White Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has the best views of the mountains and river, just next door to the sites, restaurants and shops and easy walk to the train station. The staff are very helpful, friendly and accommodating. Excellent breakfast, very clean room and spacious. I highly recommend Innsbruck hotel and would stay there again.
Stayed 2 nights in Sep 2023

8/10 Good

FRANK ROBERT

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff, convenient.
Stayed 2 nights in Sep 2023

10/10 Excellent

Guion

Business traveller, Travelled with partner
Very nice, clean and the staff was very helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Peggy, Picking

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel just steps from the water and the Old Town area. The room was beautiful with a seating bench in front of the windows for a wonderful mountain view. Breakfast was amazing, there was so much to choose from. We used the saunas, ( there are 3 different ones) and enjoyed that very much. The only thing I didn't really enjoy was the getting in and out of the hotel parking lot, however I can't really blame the hotel on that one since it's right by the Old Town and space is limited. I would definitely stay here again if I find myself in Innsbruck again.
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Sep 2023

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for the Old Town. All the main sights are easily walkable. Plenty of restaurants and cafes nearby. We stayed in the “luxury suite”: on two floors and rather eccentric with a large round bathtub in the middle of the bedroom. Possibly would suit a younger couple rather than us oldies. But we still enjoyed the stay in Innsbruck and would recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Suzanne C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well run hotel. Everyone was extremely friendly and helpful. Food excellent.
Stayed 4 nights in Sep 2023

8/10 Good

Dror

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very good
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian, Idaho Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a joke, but the property is beautiful and close to a lot of dining and shopping. Our bar tender, Franco, was the best. Made our experience exceptional.

8/10 Good

Darren

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel room with city view
Good location and nice room with great view of city. Check in process slow could of done with more staff on entrance. No on site parking which was a small inconvenience as there is a car park nearby where you get a discounted rate. Would of liked gym facilities but spa was nice. Buffet breakfast lacking variety and quality but overall a good stop for Innsbruck.
Stayed 1 night in Sep 2023

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very charming hotel with nods to its history but updated beautifully.
Stayed 1 night in Aug 2023

10/10 Excellent

BABAR, Branford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the middle of Innsbruck. Staff were wonderful and amenities are excellent (indoor pool is quite nice). The hotel has parking but our car was too heavy (>1.5 tons) for the lift so we parked across the street in an underground garage with the same discounted charge through the hotel. There was a market across the street and we were walking distance to all the sites in the city. The room was large and very comfortable. The breakfast was great with lots of options. We would definitely stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Stanford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Eric C

Stayed 2 nights in Aug 2023

10/10 Excellent

Arthur

Stayed 1 night in Aug 2023

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its a beautiful hotel in old Innsbruck. The only thing we did not like was having park in a public parking garage a block away, then stroll our luggage back and forth.
Stayed 1 night in Jul 2023

10/10 Excellent

Lynne, Westport

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff was incredible and couldn’t do enough for you
Stayed 1 night in Jul 2023

10/10 Excellent

Angela

Stayed 1 night in Jul 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely spa area, wonderful breakfast, reception staff were very helpful, i woukd say the best reception staff i have ever come across in a hitel of that size
Stayed 2 nights in Jul 2023

8/10 Good

Xuan

Stayed 1 night in Jul 2023

10/10 Excellent

Kumar, Waxhaw

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

edward, LITTLE ROCK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Perfect stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Neville

Stayed 2 nights in Jun 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, wonderful breakfast, incredible spa. Definietly would reccomend.
Stayed 1 night in Jun 2023

10/10 Excellent

Rachel

Stayed 1 night in Jun 2023

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities
Staff unable to communicate effectively

10/10 Excellent

Katia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent! Large comfortable room. Location was perfect. Breakfast was beyond our expectation. Large selection at the buffet plus you could order other items from the menu at no charge. Staff very helpful.
Stayed 1 night in May 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable luxury in a tranquil setting. The food was exceptionally good.
Stayed 1 night in Mar 2023

10/10 Excellent

Ben Y.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities! In door swimming pool, Sauna, good facilities.
Stayed 1 night in Mar 2023