Family Room | Iron/ironing board, bed sheets
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Reviews of The Dilkhusa Grand Hotel By Compass Hospitality

3.5 out of 5
The Dilkhusa Grand Hotel By Compass Hospitality
Wilder road, Ilfracombe, England

Reviews

7.2

Good

Rating 10 - Excellent. 54 out of 219 reviews" "
Rating 8 - Good. 71 out of 219 reviews" "
Rating 6 - Okay. 44 out of 219 reviews" "
Rating 4 - Poor. 31 out of 219 reviews" "
Rating 2 - Terrible. 19 out of 219 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Della

Travelled with group
Disliked: Amenities
We went away with friends for the weekend on arriving at the hotel we had on our paperwork a 2 hour early check in but the receptionist said she had never heard of it before and after sometime found 2 rooms for us . Overall the staff seemed unfriendly . Was told it would be a buffet style breakfast but it wasn’t. The ceiling was nearly coming down in one of the bedroom’s the bathroom door did not close in the other room . The lift took forever. Glad we were only stayed for 2 nights. Was told there would be entertainment in the evening but there was none. Would not recommend this hotel it is very tired looking and needs a vast amount of decorating and repair.
Stayed 2 nights in May 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a lovely family room. It was big, clean and tidy. The beds were comfortable and the staff were friendly. We’d stay here again.
Stayed 1 night in May 2024
Response from Reception Team on 26 May 2024
Thank you for your lovely feedback it is really appreciatedWe are glad to hear you had a nice stay, look forward to seeing you in the near future.Kind regards Reception

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, staff were very helpful. The beds were lovely!! Could maybe do with air con but other than that all round very good
Stayed 1 night in May 2024
Response from Reception Team on 13 May 2024
Good morning,Thank you for feedback we really appreciate it, your comments have been passed on to the relevant departments.Regards Reception

6/10 Okay

Muzne

Travelled with family
Disliked: Property conditions & facilities
Hotel slightly dated compared to pictures, rooms were very hot.
Stayed 1 night in May 2024
Response from Reception Team on 11 May 2024
Good morning,Thank you staying with us, we really appreciate your feedback. All comments have been passed onto the relevant departments.Regards Reception

8/10 Good

Maria

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Close to the beach and the harbour. Not far to walk to same nice restaurants . The Staff at the hotel were lovely, but the hotel is in needs of refurbishment.
Stayed 2 nights in Apr 2024
Response from Reception Team on 22 Apr 2024
Good MorningThank you for taking the time to post your review. We look forward to seeing you again in the near future.RegardsReception

8/10 Good

Kiel

Stayed 1 night in Apr 2024
Response from Reception Team on 9 May 2024
Good afternoon, Thank you for leaving feedback we really appreciate it.Regards Reception

8/10 Good

Donna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception Team on 13 Apr 2024
Thank you for your feedback, we really appreciate it. Regards Reception

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reception Team on 9 Apr 2024
Thank you for taking your time to leave your review, we really appreciate your feedback.Regards Reception

10/10 Excellent

pat

Travelled with partner
Liked: Cleanliness, staff & service
The Staff we're beyond helpfull, friendly, rooms we're large and comfy, even a bath which was a treat. Thank you
Stayed 1 night in Mar 2024
Response from Reception Team on 28 Mar 2024
Thank you for taking the time to post your review. We look forward to seeing you again in the near future. Regards Reception

4/10 Poor

Abbas

Stayed 1 night in Mar 2024
Response from Reception Team on 15 Apr 2024
Good Morning, Thank you for your review, we really appreciate your feedback. Regards reception

8/10 Good

Sam

Business traveller
As always a great stay with staff who are so friendly
Stayed 3 nights in Feb 2024
Response from Reception Team on 2 Mar 2024
Thank you for taking the time to post your comments. We look forward to seeing you again in the near future. Regards Reception

6/10 Okay

Christina

Stayed 1 night in Feb 2024
Response from Reception Team on 22 Mar 2024
Thank you for taking the time to send your review. We look forward to seeing you again in the near future.RegardsReception

8/10 Good

leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Reception on 24 Feb 2024
Thank you for taking the time to send your review. We look forward to seeing you again in the near future.RegardsReception

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 4 nights in Feb 2024
Response from Lynne on 20 Feb 2024
Thank you for taking the time to complete your review. We look forward to seeing you again soon.RegardsLynne

4/10 Poor

Kirsten

Disliked: Property conditions & facilities, room comfort
Creepiest night ever
So the photos are absolutely the opposite of the hotel no idea where they got theirs from. The lady at check in was lovely and helpful which was basically the only good thing about the hotel. The rooms were dated but with new furniture, and the bathroom was modern. The hotel was like a maze, carpet was dated and stained and there was desperate need of upkeep. We went out for dinner and came back, the hotel stank of weed completely, and it was extremely strong. When we got into bed my boyfriend and I heard the strangest noises like screeching metal and squeaking and no it was not a pipe/hinge and as the door lock looked reasonably weak we decided to get the hell out of dodge. The night porter was strangely defensive when I told him why we were leaving and honestly felt like we were in the plot of a Stephen King horror film. If you’re into that then you’ll love this hotel.
Stayed 1 night in Jan 2024
Response from Reception on 28 Jan 2024
Good AfternoonThank you for taking the time to post your review. We are sorry to learn that your stay with us was not a positive one. We will address the issues raised with the relevant departments.RegardsReception

10/10 Excellent

Lisa

Travelled with group
Liked: Staff & service
It was great for the price
Stayed 1 night in Jan 2024
Response from Reception Team on 21 Jan 2024
Good MorningThank you for taking the time to post your review. We look forward to welcoming you back in the near future.RegardsReception

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Excellent Stay. Warm and comfortable
Stayed 1 night in Jan 2024
Response from Reception on 17 Jan 2024
Good MorningThank you for taking the time to post your review. We look forward to welcoming you back in the near future.RegardsReception

8/10 Good

Donna

Liked: Cleanliness, staff & service
Great breakfast Comfortable nights sleep Hotel could do with an update but for the price i didnt expect the ritz.
Stayed 1 night in Jan 2024
Response from Reception on 10 Jan 2024
Good EveningThank you for taking the time to post your review. We look forward to seeing you again in the near future.RegardsReception

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in ilfracombe
Hello , just stayed for one night , and all the staff were really great , really friendly and helpful even when I rang up to make contact Alex was very helpful and polite on the phone , can’t fault the service
Stayed 1 night in Jan 2024
Response from Reception on 10 Jan 2024
Good EveningThank you for taking the time to post your review. We look forward to seeing you again in the near future.RegardsReception

6/10 Okay

Sally

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Reception on 10 Jan 2024
Good EveningThank you for taking the time to post your review. We look forward to seeing you again in the near future.RegardsReception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean room. Overall comfortable stay
Stayed 1 night in Jan 2024
Response from Reception on 10 Jan 2024
Good EveningThank you for taking the time to post your review. We look forward to seeing you again in the near future.RegardsReception

10/10 Excellent

Donovan

Stayed 2 nights in Jan 2024
Response from Reception on 10 Jan 2024
Good EveningThank you for taking the time to post your review. We look forward to seeing you again in the near future.RegardsReception

10/10 Excellent

Kay

Stayed 1 night in Nov 2023
Response from Reception Team on 3 Jan 2024
Thank you for taking the time to post your review. We look forward to seeing you again in the near future.RegardsReception

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2023
Response from Reception on 27 Nov 2023
Good Afternoon Thank you for taking the time to post your review. We look forward to seeing you again in the near future. Regards Reception

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, light, comfortable room, great location would recommend!
Stayed 1 night in Oct 2023
Response from The Reception Team on 28 Oct 2023
Good Afternoon Thank you for taking the time to post your review. We look forward to seeing you again in the near future. Regards Reception

10/10 Excellent

Zoe

Liked: Staff & service, room comfort
A pleasant stay
The Hotel is very old and the decor represents that but the staff are so lovely and pleasant that you forget about the interior. We had breakfast aswell and we couldn't fault it, it was buffet style so you could help yourself and plenty of choices, the scrambled eggs were amazing. An ok hotel but the staff 100%.
Stayed 2 nights in Oct 2023
Response from Reception Team on 15 Oct 2023
Thank you for taking the time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Regards The Reception Team

8/10 Good

Penny

Travelled with partner
Liked: Amenities
It was a good for the price and clean.staff very friendly.
Stayed 3 nights in Oct 2023
Response from The Reception Team on 7 Oct 2023
Thank you for taking the time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Regards The Reception Team

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfy bed. Plenty of hot water. Quiet and lovely staff
Stayed 2 nights in Sep 2023
Response from The Reception Team on 7 Oct 2023
Thank you for taking the time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Regards The Reception Team

10/10 Excellent

EMILY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Clean
The hotel and rooms were very clean. The staff were extremely helpful and friendly especially the duty manager. Breakfast had so much choice always good
Stayed 2 nights in Sep 2023
Response from The Reception Team on 29 Sept 2023
Thank you for taking the time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Regards The Reception Team

6/10 Okay

Clive

Travelled with partner
It was ok
Stayed 1 night in Sep 2023
Response from The Reception Team on 29 Sept 2023
Thank you for taking the time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Regards The Reception Team

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy - Rainy -Viisit ..
Apart from SOLID RAIN For 5 days , everything else was OK. TIDY HOTEL , WALKABLE TO HARBOUR. BUS STOP OUTSIDE .. No complaints.
Stayed 1 night in Sep 2023
Response from The Reception Team on 24 Sept 2023
Thank you for taking the time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Regards The Reception Team

8/10 Good

Mahendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from The Reception Team on 12 Sept 2023
Thank you for taking the time to post your comments. We look forward to welcoming you back to the DIlkhusa in the future. RegardsReception

4/10 Poor

Joe

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and in bad need of update. Staff were excellent and made up for disappointment. Breakfast was excellent also and bed was clean and comfortable. Would not recommend unless you just want to crash out overnight.
Stayed 4 nights in Sep 2023
Response from The Reception Team on 12 Sept 2023
Thank you for taking the time to post your comments. RegardsReception

6/10 Okay

Douglas

Liked: Staff & service
The bar very poor service and run out of lager at 07 oo pm on second night
Stayed 4 nights in Sep 2023
Response from The Reception Team on 9 Sept 2023
Good Morning Thank you for staying with us and taking time to post your comments. Kind Regards The Reception Team

10/10 Excellent

Hilarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to find, excellent position on sea front. Efficient welcome on arrival. Simple single Room was well arranged and had everything I needed for my walking trip. Plenty of hot water, good lighting, easy to recharge phone etc, window I could open and a comfortable bed. Good, simple basic accommodation no unnecessary frills! Thank you
Stayed 3 nights in Sep 2023
Response from The Reception Team on 9 Sept 2023
Good Afternoon Thank you for staying with us and taking time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Kind Regards The Reception Team

4/10 Poor

Sandra

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Phew
Room was like an oven. Door wouldnt lock from inside. Heat settled by morning. No breeze in windows and unable to get a fan.
Stayed 1 night in Sep 2023
Response from The Reception Team on 9 Sept 2023
Good Afternoon Thank you for staying with us and taking time to post your comments. Regards The Reception Team

6/10 Okay

Paul

Liked: Cleanliness
It was ok but as i into the building, I waited in the reception room for some time before an elderly lady came and asked could you help me in the fact that you will not let people have Cars stay in the car park he’s not right
Stayed 2 nights in Sep 2023
Response from The Reception Team on 9 Sept 2023
Good Afternoon Thank you for staying with us and taking time to post your comments. Regards The Reception Team

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good location, parking availability limited but plenty of pay and display local. Maid service only did basics.large enough room for 3
Stayed 4 nights in Aug 2023
Response from The Reception Team on 20 Aug 2023
Thank you for staying with us and taking time to post your comments. We look forward to seeing you again in the near future. Kind Regards The Reception Team

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023
Response from The Reception Team on 9 Sept 2023
Good Afternoon Thank you for staying with us and taking time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Kind Regards The Reception Team

6/10 Okay

Georgina

Liked: Staff & service
Disliked: Cleanliness
Room was falling apart wall paper etc
Stayed 2 nights in Aug 2023
Response from The Reception Team on 15 Aug 2023
Hello we are very sorry you didn't enjoy your stay we will look into your comments

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly, and tried to satisfy to our need and requests. The only thing I would consider to see improved is the vegetarian offers. And a varietybof eggs, not only scramble eggs every day. Beside that, no worries! We would stay in this hotel again if we have opportunity. Thank you to all.
Stayed 5 nights in Aug 2023
Response from The Reception Team on 13 Aug 2023
Thank you for staying with us and taking time to post your comments. We look forward to seeing you again in the near future. Kind Regards The Reception Team

8/10 Good

Sandra

Stayed 4 nights in Aug 2023
Response from The Reception Team on 9 Sept 2023
ood Afternoon Thank you for staying with us and taking time to post your comments. We look forward to welcoming you back to the Dilkhusa in the future. Kind Regards The Reception Team

8/10 Good

Carolyn

Liked: Staff & service, room comfort
Short stay
Stayed 1 night in Aug 2023
Response from The Reception Team on 9 Aug 2023
Thank you for staying with us and taking time to post your comments. Kind Regards The Reception T

6/10 Okay

Sara

Travelled with partner
Liked: Staff & service
We could ear everything since the seagulls outside to the people walking and talking in the corridor, but very comfortable bed and the breakfast was very nice as well.
Stayed 1 night in Jul 2023
Response from The Reception Team on 9 Aug 2023
Thank you for staying with us and taking time to post your comments. Kind Regards The Reception Team

6/10 Okay

Barry

Stayed 1 night in Jul 2023
Response from The Reception Team on 12 Aug 2023
Thank you for staying with us and taking time to post your comments. Kind Regards The Reception Team

10/10 Excellent

Ralph

Stayed 1 night in Jul 2023
Response from Reception on 21 Jul 2023
Good MorningThank you for taking the time to post your review.RegardsReception

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
I only stayed for one night but found the staff very helpful and friendly.
Stayed 1 night in Jul 2023
Response from Reception on 15 Jul 2023
Thank you for staying with us and taking time to post your comments. Kind Regards The Reception Team

10/10 Excellent

Linda

Stayed 2 nights in Sep 2022

6/10 Okay

Sean

Stayed 1 night in Sep 2022

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service
Ok if you like old hotels
Stayed 4 nights in Sep 2022