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Reviews of Ilfracombe Carlton Hotel - Hotel

3.5 out of 5
Ilfracombe Carlton Hotel - Hotel
Runnacleave Road, Ilfracombe, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 211 out of 299 reviews" "
Rating 8 - Good. 71 out of 299 reviews" "
Rating 6 - Okay. 13 out of 299 reviews" "
Rating 4 - Poor. 3 out of 299 reviews" "
Rating 2 - Terrible. 1 out of 299 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024
Response from Michael R on 29 Apr 2024
Thank you Andrew, we hope to welcome you again - Michael R

8/10 Good

Ian

Stayed 2 nights in Apr 2024
Response from Michael R on 19 May 2024
Thank you Ian - Michael R

10/10 Excellent

PRZEMYSLAW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great they offer amazing customer service a big thank you. The rooms are clean and they have car park as well. The restaurant/bar offers great food. Thanks 👍
Stayed 2 nights in Mar 2024
Response from Michael R on 3 Apr 2024
Thank you for the great review, we hope to welcome you again - Michael R

10/10 Excellent

Kate

Stayed 2 nights in Feb 2024
Response from Michael R on 26 Feb 2024
Thank you for the review Kate we are delighted you enjoyed your stay and hope to welcome you again soon - Michael R

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable room and good quality breakfast would stay again
Stayed 2 nights in Feb 2024
Response from Michael R on 25 Feb 2024
Thank you Stephen, we hope to welcome you again - Michael R

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michael R on 12 Feb 2024
Thank you Arlene, we hope to welcome you again - Michael R

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well presented friendly hotel ideally situated for ilfracombe attractions and the Landmark theatre with parking facilities.
Stayed 2 nights in Nov 2023
Response from Michael R on 2 Dec 2023
Thank you for the review Christine, we hope to welcome you again - Michael R

10/10 Excellent

Jonthan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner and staff were all friendly and helpful Food was great and everything was clean and tidy. Will definitely return.
Stayed 2 nights in Nov 2023
Response from Michael R on 9 Nov 2023
Thank you for the great review Jonthan, we hope to welcome you again - Michael R

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a relaxing, blissful stay at the Ilfracombe Carlton Hotel and will definitely stay there if I visit Ilfracombe again. The staff were eager to help and make my stay enjoyable. The room was well provided with facilities, and was smart, comfortable and clean. The lounge was stylish yet comfortable. The hotel's facilities were excellent - a restaurant serving delicious food, a gym and a great library with lots of books, local OS maps to borrow, and draughts board. The breakfasts were superb with many hot options to choose from as well as a range of cereals, fruit salad, yoghurt and toast. The proprietor is mad about theatrical musicals and there are posters of West End productions all over the walls which adds an element of fun. There's a bus stop just yards from the hotel, and the hotel is next to the entrance to the Tunnels Beaches (one of the main tourist attractions) and a couple of minutes walk from the museum (which is wonderful) and the sea front. All in all, I had a fantastis stay.
Stayed 4 nights in Oct 2023
Response from Michael R on 5 Nov 2023
Thank you for such a comprehensive review and we are delighted you enjoyed your stay at the Carlton, we hope to welcome you back very soon - Michael R

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with professional staff
Stayed 2 nights in Oct 2023
Response from Michael R on 16 Oct 2023
Thank you Barbara, we hope to welcome you again - Michael R

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Michael R on 11 Oct 2023
Thank you Sergio, we hope to welcome you again - Michael R

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have had an amazing stay at The Carlton. Property very clean and all amenities were excellent. Breakfast and evening meals excellent. We will certainly stay here again, and we will prebook the table for evening meals. Chef catered for all of my specific requirements. Cannot recommend highly enough, thank you Michael and all of your team.
Stayed 2 nights in Oct 2023
Response from Michael R on 8 Oct 2023
Thank you for your review Kevin, we are delighted you enjoyed your stay and look forward to welcoming you back - Michael R

10/10 Excellent

dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Michael R on 15 Sept 2023
Thank you Dean, hope to welcome you again - Michael R

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we had was lovely and spacious, newly refurbished. Excellent shower room. Breakfast was really good and all staff we seen were very friendly. We were attending a wedding in The Tunnels venue so it was very convenient.
Stayed 1 night in Sep 2023
Response from Michael R on 6 Sept 2023
Thank you for the review Stephen, we are pleased you enjoyed the stay - Michael R

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Host very good, accommodation spotless, would definitely use again.
Stayed 2 nights in Aug 2023
Response from Michael R on 3 Sept 2023
Thank you for your review Ian, glad to read you would return - Michael R

10/10 Excellent

Dave

Stayed 2 nights in Aug 2023
Response from Michael R on 23 Aug 2023
Thank you Dave, we hope to welcome you again - Michael R

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Michael R on 21 Aug 2023
Thank you for taking time to review Mandy, we hope to welcome you again - Michael R

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay at the hotel. Very comfortable and clean. The chest of drawers could have worked a bit better. Enjoyed the breakfasts. The staff were very friendly and helpful and would sray again.
Stayed 4 nights in Aug 2023
Response from Michael R on 20 Aug 2023
Thank you Pamela, we hope to welcome you again - Michael R

10/10 Excellent

Steven, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Michael R on 20 Aug 2023
Thank you Steven, really pleased you enjoyed your stay - Michael R

8/10 Good

mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel this past week and it was brilliant. Mike the owner was always on hand to help with any enquiries. The staff were polite, professional and friendly. Breakfast was on point. The gym was actually decent aswell. The only thing that wasnt nice was how warm our room was at night. Although this was rectified by keeping the window open. Overall for a 3 star hotel it was fantastic. Theres free parking out front aswell that made it so convenient. Couldnt recommend this hotel highly enough.
Stayed 3 nights in Aug 2023
Response from Michael R on 17 Aug 2023
Thank you for the review and recommendation Mohammad, we hope to welcome you again - Michael R

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in Ilfracombe.
We had an amazing long weekend at Carlton Hotel. The room was spacious, very well maintained and incredibly comfortable. Michael was the perfect host and gave great recommendations on where to visit locally. We had dinner in the hotel restaurant on the first evening, the food was perfect with great service. We can’t wait to return!!
Stayed 3 nights in Aug 2023
Response from Michael R on 15 Aug 2023
Thank you for the great review Andrew, we are delighted you enjoyed the facilities and catering. We look forward to welcoming you back soon - Michael R

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The room was stunning modern and very clean. Food excellent.
Stayed 3 nights in Aug 2023
Response from Michael R on 13 Aug 2023
Thank you for the review Deborah, we are really pleased you enjoyed your stay and hope to welcome you again - Michael R

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and value
Stayed 1 night in Aug 2023
Response from Michael R on 12 Aug 2023
Thanks for the review - Michael R

8/10 Good

David

Stayed 1 night in Aug 2023
Response from Michael R on 2 Sept 2023
Thank you David, hope to welcome you again - Michael R

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Rooms were spotlessly clean as was rest of hotel. Nice to have fan and water in the room. Staff very friendly and helpful. Food was excellent and so much choice. Definitely not a 2 star hotel should be a 3* or even 4*. Thoroughly enjoyed our stay. Thank you.
Stayed 5 nights in Jul 2023
Response from Michael R on 4 Aug 2023
Thank you Lois, we are really pleased you enjoyed your stay and look forward to welcoming you again - Michael R

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with excellent staff all very helpful. Goo location in town. Great manager Michael always there to help .
Stayed 3 nights in Jul 2023
Response from Michael R on 1 Aug 2023
Thank you Matthew, delighted to have been of service - Michael R

10/10 Excellent

Mary Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ilfracombe break
Would recommend the Carlton hotel, staff friendly, hotel very clean and tidy. Only slight downside was room was a bit on the small side even though it was meant to be a queen size room. This didn’t alter the opinion of this lovely hotel though
Stayed 3 nights in Jul 2023
Response from Michael R on 29 Jul 2023
Thank you for the review, book a King next time for the biggest rooms at property with Super King beds and 25 foot square bedrooms - Michael R

8/10 Good

SHARON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a fast and friendly checkin , room was nice and clean , and kept clean every day threw out our stay , so had a nice relaxed stay , and would therefore recommend it to anyone else thinking of visiting ilfracombe
Stayed 4 nights in Jul 2023
Response from Michael R on 29 Jul 2023
Thank you for the review and recommendation Sharon - Michael R

2/10 Terrible

Louise

Stayed 3 nights in Jul 2023
Response from Michael R on 17 Aug 2023
Why a 1? Michael R

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Charlton Stay
Very nice Hotel excellent service from very friendly and attentive staff. Thankyou
Stayed 1 night in Jul 2023
Response from Michael R on 26 Jul 2023
Thank you for the review John, we are pleased you enjoyed the stay and hope to welcome you again - Michael R

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Michael R on 24 Jul 2023
Thank you for your review - Michael R

8/10 Good

mr j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smart, refurbished, seaside hotel. Efficiency run by friendly welcoming staff. Well located in the seaside town Ilfracombe. Access to our room and facilities within were comfortable and good. Food was very good with wide dinner menu choices. Breakfasts were traditional with delicious haddock option, although we always missed the croissants. We enjoyed our stay and the friendly support of all the staff.
Stayed 2 nights in Jul 2023
Response from Michael R on 9 Jul 2023
Thank you for the review we hope to welcome you again - Michael R

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful and it is close to attractions. nothing bad.
Stayed 3 nights in Jun 2023
Response from Michael R on 7 Jul 2023
Thank you for the review Margaret, hope to welcome you again - Michael R

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were late arriving at the hotel due to a delay on the ferry from Lundy, we were so impressed to be able to order our dinner on arrival, we were served delicious food with in 20 minutes by delightful young staff. The hotel is clean and welcoming, breakfast excellent too. Would recommend and definitely stay again!
Stayed 1 night in Jun 2023
Response from Michael R on 1 Jul 2023
Thank you for the fantastic review Karen, we are pleased you enjoyed Lundy island and that the Hotel team looked after you. Great to read you will stay again - Michael R

10/10 Excellent

shirley

Stayed 2 nights in Jun 2023
Response from Michael R on 1 Jul 2023
Thanks for taking time to review Shirley, hope to welcome you again - Michael R

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days at The Carlton
The concierges were very friendly and helpful, the room very comfortable and updated, the location was excellent (very close to the tunnels and beaches). There is also a comfy bar area and lobby. Included was a bountiful breakfast and we could even order fresh fish for the next morning. I would definitely stay here again if I came back to Ilfracombe.
Ilfracombe harbor
View of the chapel and lighthouse
Stayed 2 nights in Jun 2023
Response from Michael R on 29 Jun 2023
Thank you for the review Catherine, we are delighted you enjoyed the facilities and service and we look forward to welcoming you again - Michael R

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10
Stayed 1 night in Jun 2023
Response from Michael R on 26 Jun 2023
Thank you for taking time review, we hope to welcome you again - Michael R

10/10 Excellent

Vera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a family room for the weekend. We were greeted by Michael when we checked in, he was so helpful, nothing was too much trouble. He helped with our Mum who is in a wheelchair. Every member of staff were so lovely and friendly. Our room had recently been refurbished and to a very high standard, it included a king size bed and bunk beds which were so comfortable .The breakfast was lovely, self service continental and table service for hot food, a really good variety on the menu. We also ate in the Brasserie in the evening, the food was excellent. We had a very enjoyable weekend and would definitely recommend this hotel.
Stayed 2 nights in Jun 2023
Response from Michael R on 19 Jun 2023
Thank you so much for the very kind review Vera, we are delighted you enjoyed the family stay. We hope to welcome you again - Michael R

10/10 Excellent

Roz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than 2 stars
As other reviewers have said great hotel, newly refurbished. Better than 2 stars. Great breakfast choices and large portions. Good location. Definitely will return.
Stayed 3 nights in Jun 2023
Response from Michael R on 18 Jun 2023
Thank you for the review Roz, we are delighted you will return - Michael R

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Michael R on 5 Jun 2023
Thank you Bernard, we hope to welcome you again - Michael R

10/10 Excellent

Katharine

Stayed 1 night in Jun 2023
Response from Michael R on 4 Jun 2023
Thank you for your review, we hope to welcome you again soon - Michael R

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont judge a book by its cover!
on arrival the hotel looked a little tired from the outside, however, we were pleasantly surprised on the cleanliness and the decor of the hotel was inside. Our room was comfortable and the bathroom very clean. The breakfast menu was very very good and the hotel staff very friendly and helpful.
Stayed 1 night in May 2023
Response from Michael R on 9 May 2023
Thank you for your review we are pleased you enjoyed your stay - Michael R

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
An excellent hotel within easy walk of the town and harbour. Great breakfast!
Stayed 2 nights in Apr 2023
Response from Michael R on 24 Apr 2023
Thank you Melvin, we hope to welcome you again - Michael R

10/10 Excellent

Miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michael R on 29 Mar 2023
Thank you for the review - Michael R

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Michael R on 27 Mar 2023
Thank you Alison, delighted you enjoyed your stay, hurry back - Michael R

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay. Hotel has been refurbished in a lovely modern style and was spotless. Staff where all friendly and keen to help. Family room was spacious and beds very comfy. Brilliant location as short walk to seafront and harbour. Food was excellent and they catered for gluten free well. Will stay again as it was lovely!
Stayed 1 night in Mar 2023
Response from Michael R on 12 Mar 2023
Thank you Debbie, we are delighted your family enjoyed the stay and look forward to welcoming you back - Michael R

10/10 Excellent

Simon

Stayed 1 night in Feb 2023
Response from Michael R on 1 Mar 2023
Thank you very much Simon, we are delighted you enjoyed your stay and look forward to welcoming you again soon - Michael R

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly, attentive staff. Excellent clean room that was well equipped
Stayed 1 night in Feb 2023
Response from Michael R on 16 Feb 2023
Thank you for the great review Mike, we hope to welcome you again - Michael R

10/10 Excellent

miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only positive things about this hotel
Everything about this hotel was amazing. From the decor to the friendliness of the staff I cannot fault it. The hotel was spotlessly clean and in a great location and had parking which is always a bonus. Michael, the co owner was a lovely character and couldn't do enough for you. We ate in the restaurant the first night and the food was outstanding but reasonably priced. I have nothing negative to say, you will not be disappointed if you chose this hotel!
Stayed 2 nights in Feb 2023
Response from Michael R on 16 Feb 2023
Thank you for the great review as I try to hide my blushes...We hope to welcome you again - Michael R

8/10 Good

david

Stayed 2 nights in Dec 2022
Response from Michael R on 6 Feb 2023
Thank you David, hope to welcome you again - Michael R