Lobby

Reviews of Best Western Plus Houston Atascocita Inn & Suites

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 558 out of 873 reviews" "
Rating 8 - Good. 222 out of 873 reviews" "
Rating 6 - Okay. 48 out of 873 reviews" "
Rating 4 - Poor. 23 out of 873 reviews" "
Rating 2 - Terrible. 22 out of 873 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, clean and well kept. Very friendly and helpful staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 10 Apr 2024
Dear Jonathan,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

6/10 Okay

Niurka

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
There seems to be a plumbing issue. We had to switch to a smaller room because there was backed up sewage and it came out of the bathtub, bathtub was full of urine and feces that was not ours and it continued to rise. We are suppose to receive a partial refund which we did have to ask for because it doesn’t seem like we would’ve been given one without asking. Other than that issue, everything else was fine.
Stayed 3 nights in Mar 2024
Response from Hotel Manager. on 2 Apr 2024
Dear Guest,Thank you for providing the review. I am sorry for the negative experience you had due to the cleanliness and maintenance issue of amenities. You can be sure that we're always working to be the highest-rated hotel in the area. We guarantee that you'll like your next experience. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable. The only thing we didn’t like is that the TV didn’t work, but we weren’t there very long.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 1 Apr 2024
Dear Jackie,Thank you for the review. We're glad to hear that you found the bed very comfortable during your stay. We apologize for the inconvenience of the TV not working. We shall definitely work on your observations. You can expect a further improved stay next time. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely,Hotel Manager.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yolanda and the front desk staff are delightful. I do wish there were more Jacuzzi suites. When traveling, Jacuzzi suites are so helpful to refresh ones body to continue pleasant traveling when there are long hours in a car! The pool and hot tub were very nice this trip. Thank you!!!
Stayed 4 nights in Mar 2024
Response from Hotel Manager. on 1 Apr 2024
Dear Guest,Thank you for the review. We are delighted to hear that you enjoyed the friendly and helpful service provided by our staff, appreciated the great location, and enjoyed the amenities during your stay. Guests who stay with us are delighted in most cases. Our mission is to provide the best service and ensure that our guests rate us as the most comfortable hotel in the area. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Andrell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our to go place to get away from all the noise. It’s clean and neat, quiet. I love this place.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Andrell,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that our hotel is your go-to place to get away from all the noise and that you find it clean, neat, and quiet. Providing a peaceful and comfortable environment for our guests is important to us, and we're thrilled that we could meet your expectations. We appreciate your loyalty and kind words, and we look forward to welcoming you back for another enjoyable stay in the future!. Thank you for choosing our hotel!Sincerely, Hotel Manager

10/10 Excellent

Ladiaha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 20 Mar 2024
Dear Guest,Thank you for the review. I’m glad you had such a nice experience with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Ric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great for the price. Like the coffee machine. Quiet
Stayed 3 nights in Mar 2024
Response from Hotel Manager. on 15 Mar 2024
Dear Guest,Thank you for the wonderful comments. We're glad to hear that you found our accommodations to be great value for the price. We take pride in providing a comfortable and enjoyable experience for our guests. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Anicee

Stayed 3 nights in Mar 2024
Response from Hotel Manager. on 1 Apr 2024
Dear Guest,Thank you for the feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely,Hotel Manager.

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Gave my connecting room away and had a very don’t care about it.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced with the connecting room. Your concerns are important to us, and we assure you that we will address this issue to ensure a better experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive and seamless stay.Sincerely, Hotel Manager

8/10 Good

Ruowen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, bed and pillow very comfortable. We enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your review. We are thrilled to hear that you enjoyed a clean and quiet stay, and that our comfortable bed and pillows contributed to your overall satisfaction. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excellent

Scottie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and quiet and very clean rooms
Stayed 4 nights in Jan 2024
Response from Hotel Manager. on 15 Feb 2024
Dear Guest,Thank you for the review. We are glad to hear that you found our rooms to be pleasant, quiet, and clean. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager.

10/10 Excellent

Kenneth

Great people, don’t mind the construction on the road in front
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 14 Feb 2024
Dear Guest,Thank you for the review. I am glad that you found a nice staff service. Guests who choose our hotel are mostly happy and satisfied. Our mission is to provide the best service and ensure that our guests rate us as the most comfortable hotel in the area. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the *overwhelming* smell of feet in the room, the hotel was completely fine.
Response from Hotel Manager. on 12 Feb 2024
Dear Guest,Thank you for the review. I’m so pleased that you had a great stay with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Response from Hotel Manager on 4 Feb 2024
Dear Guest,Thank you for your kind review! We're delighted to hear that you had a very nice stay with us. If you have any specific comments or suggestions for improvement in the future, please feel free to share. Your feedback is appreciated, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Gannon

Business traveller
Liked: Staff & service, property conditions & facilities
Food not the best everything else superb
Stayed 6 nights in Jan 2024
Response from Hotel Manager. on 29 Jan 2024
Dear Gannon,Thank you for the review. I am glad that you had a nice experience. However, we regret that the food didn't meet your expectations. Guests satisfaction is our top priority and we take committed actions every day to ensure guests rate us as the best hotel in the area. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 27 Jan 2024
Dear Justin,Thank you for the feedback. I’m glad you had such a nice experience with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, great service
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 27 Jan 2024
Dear Guest,Thank you for your review! We're delighted to hear that your experience was clean and quiet and that you received great service. Providing a comfortable and peaceful environment is our top priority, and we could meet your expectations. We look forward to serving you again in the future. Sincerely,Hotel Manager.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 25 Jan 2024
Dear Christine,Thank you for your feedback. We are happy to hear that you enjoyed your stay. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

8/10 Good

Christi

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Got accused of stealing a soda when I had sat there and purchased three drinks the night before, but the next day that they said that we did steal a can of soda the night before but the desk clerk failed to charge it I checked out early and refused to give me a receipt and credit back a night for early check out
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on 23 Jan 2024
Dear Christi,Thank you for providing the review. I am pleased that you had a nice experience with us. We regret any inconvenience you had. Every day we take committed actions to ensure that we are the best hotel in the area. Our assurance to you is this: Staying with us again will give you a great experience. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.

10/10 Excellent

Marium, Texas City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The times that I have stayed at Best Western have been an all around great experience. From the time I check in to check out, the staff have been nothing but professional, kind, and courteous. They have addressed my every question/need without delay. The hotel very neat and clean from the parking lot, to inside the reception. The rooms are very comfortable and have everything you need for your stay. Needless to say I was very happy with my stay.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 20 Jan 2024
Dear Marium,Thank you for choosing to stay with us. We are thrilled to hear that our staff has provided you with professional, kind, and courteous service, clean rooms, and a great experience. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area. Sincerely,Hotel Manager.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, staff was super friendly, complimentary breakfast was better than other places - my only request is they have the Nespresso Cafe machine on all day instead of just for breakfast. I visited when temp was in the 30’s all day long and wished I could have had a cup of hot chocolate after 9am.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 17 Jan 2024
Dear Melissa,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on 16 Jan 2024
Dear Guest,Thank you for the feedback. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible. Sincerely,Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 4 nights in Jan 2024
Response from Hotel Manager. on 13 Jan 2024
Dear Guest,Thank you for your feedback. I’m glad you had such a nice experience with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in excellent condition, unfortunately the road construction has been difficult to maneuver in and out of the property. Hopefully it will not be too much longer for them to complete the roadway
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 9 Jan 2024
Dear Roger,Thank you for the comments. We are happy to hear that you enjoyed your stay. We take a lot of pride in treating guests like we would all love to be treated ourselves. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
I'll be a repeat guest when in the area again.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Guest,Thank you for sharing your experience. I am personally very glad to hear your comment about our great service. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Bruce and Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 9 Jan 2024
Dear Bruce and Julie,Thank you for your feedback. I’m happy to hear that your experience was primarily positive. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Charles

Stayed 5 nights in Dec 2023
Response from Hotel Manager. on 1 Jan 2024
Dear Charles,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience. Sincerely, Hotel Manager

8/10 Good

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and room was clean! Our room had a decent crack underneath the door where sound could be let out through. I was able to hear a dog, baby crying, etc walking through the hall.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 26 Dec 2023
Dear Guest,Thank you for the comments. I'm thrilled to hear that you had a wonderful experience with our friendly staff, clean rooms, and pleasant stay. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Sylvia,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 10 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

8/10 Good

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, air conditioner was cold, like I like it, bed was very comfortable, and the room was dark and quiet when I went to sleep.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Doug,Thanks for the feedback. We're delighted that you shared with us that your nice experience. I'm so pleased that you liked our comfortable bed and you enjoyed your stay. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.SincerelyHotel Manager

10/10 Excellent

Ric

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and bright
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 1 Dec 2023
Dear Guest,Thank you for taking the time to share your review. We are thrilled to hear that you found it clean and bright and that it met your expectations. Our team works hard to ensure that our customers have a positive experience, and your feedback serves as encouragement to continue delivering excellent quality. We look forward to serving you again in the future.Sincerely, Hotel Manager.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean overall!
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 22 Nov 2023
Dear Guest,Thank you for the review. We are happy that you found the clean area and had a great experience. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room and hotel were clean and well maintained.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Dear Heather,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you had a positive experience and found the staff friendly, along with the room and hotel being clean and well-maintained. We look forward to hosting you again for another positive experience!Sincerely, Hotel Manager

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! The room was big and clean. The breakfast was more than enough. Waffles, cereal, sausage, fruit, muffins, toast, juice, coffee it was perfect. Front desk staff were nice and helpful. Only bad thing was the road construction directly in front of the hotel. We didn’t know about it and gps sent us past it two different times. We figured it out after. Our rental car was an electric vehicle and the charging port didn’t work, but overall everything else was perfect. My husband forgot soap and used the bar soap the hotel had in the room and said it was actually really great soap!
Response from Hotel Manager on 15 Nov 2023
Dear Megan,Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience at our hotel, with a spacious and clean room, a satisfying breakfast, and helpful front desk staff. We appreciate your understanding about the road construction inconvenience and the issue with the charging port. Your kind words about the soap are also appreciated! We value your feedback and look forward to welcoming you back on your next visit. Safe travels!Sincerely, Hotel Manager

8/10 Good

Celina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 7 Nov 2023
Dear Guest,Thank you for the feedback. It brings me great satisfaction to know that we were able to deliver a positive experience for you. We're evolving over time and can be sure that your next stay will be nice. I hope you will have the opportunity to stay with us again very soon.Sincerely,Hotel Manager.

8/10 Good

TAMMY

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a great experience, and surprisingly clean.
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 5 Nov 2023
Dear TAMMY,Thank you for the 4 out of 5 rating and your positive feedback. We're pleased to hear that you had a great experience and found the hotel surprisingly clean. We aim to provide the best experience for our guests.Sincerely, Hotel Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hotel Manager. on 4 Nov 2023
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

8/10 Good

Joseph

The construction is difficult.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 30 Oct 2023
Dear Joseph,Thank you for the review. I’m glad we could provide a nice room and great service. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope you have the opportunity to do just that very soon.Sincerely,Hotel Manager.

10/10 Excellent

Stephan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is on FM1960 which is under construction. Getting into the hotel was a challenge. The desk clerk assured us that that will be rectified in a few weeks.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 21 Oct 2023
Dear Stephan,Thank you for the comments. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

6/10 Okay

Brandon

Travelled with partner
Liked: Staff & service, amenities
Jet tub wasn’t properly cleaned
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 19 Oct 2023
Dear Brandon,Thank you for bringing the issue to our attention. We sincerely apologize for the inconvenience caused during your stay. Our housekeeping team has been retrained on proper cleaning procedures for jet tubs to ensure this does not happen again in the future. We're committed to our goal of a perfect stay for you next time. We are certain you will visit us once again and give us a chance to serve you.Sincerely,Hotel Manager.

6/10 Okay

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel stay is good but the noise over the road construction across the street makes it inconvenient. But otherwise the hotel is clean and decent
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 10 Oct 2023
Dear Guest,Thank you for your stay. We're pleased to hear that you found your hotel stay to be good and that you found the hotel clean and decent. We apologize for the inconvenience caused by the road construction noise across the street. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
The road construction around the hotel makes it difficult to locate the hotel on GPS
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Alex, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 6 Oct 2023
Dear Joseph,Thanks for choosing our hotel for your stay. We are overwhelmed by your positive, well-considered feedback. We are pleased to exceed your expectations. I'm very pleased that you found us to be the right place to stay on this trip. We take real pride in this property and in serving our guests, and I'm happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Hotel Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 3 Oct 2023
Dear Linda,Thank you for your 5 out of 5 rating on Expedia. We're pleased to hear that our staff provided you with a professional experience during your stay. If you have any additional feedback or if there's anything else we can do to enhance your future visits, please let us know. We look forward to serving you again.Sincerely,Hotel Manager

10/10 Excellent

Conswella

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and very clean
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear Conswella,Thank you for your feedback. Your generosity in appreciating our hotel staff and cleanliness is very encouraging. It is our privilege to host guests like you, who make us run that extra mile towards guest satisfaction. We will be excited to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel manager on 27 Sept 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Bertha

Stayed 1 night in Sep 2023
Response from Hotel Manager. on 28 Oct 2023
Dear Bertha,Thank you for the feedback. We are thrilled that you had a fantastic experience and valued the range of services we provide to ensure our guests' satisfaction. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will stay with us again.Sincerely,Hotel Manager.

2/10 Terrible

Alize

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Hotel manager on 27 Sept 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Crystal

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very hard to find because of all of the construction going on the road that it's on. But other than that everything was better than expected.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 20 Sept 2023
Dear Crystal,Thank you for your stay. We appreciate your feedback and apologize for any inconvenience caused by the construction making it difficult to find the hotel. However, we're delighted to hear that everything else exceeded your expectations during your stay. We look forward to welcoming you back in the future.Sincerely,Hotel Manager