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Rating 10 - Excellent. 525 out of 1005 reviews" "
10 - Excellent
525
Rating 8 - Good. 271 out of 1005 reviews" "
8 - Good
271
Rating 6 - Okay. 116 out of 1005 reviews" "
6 - Okay
116
Rating 4 - Poor. 53 out of 1005 reviews" "
4 - Poor
53
Rating 2 - Terrible. 40 out of 1005 reviews" "
2 - Terrible
40
8.8/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Andrea
Travelled with family
18 Mar 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The day staff was very nice.
The handicap accessible bathroom was horrible. When showering there was always water in the floor...drainage was very poor.
I asked for towels from the night staff twice and never received them.
The front of the hotel.and inside lobby were nice. The ball rooms were very nice, but the rooms were outdated, and bathroom was not cleaned they way it should have been. The toilet was way too short. The air stopped working.
Mariott used to be a symbol of elegance and class, but the quality is not like it used to be.
My room was not clean . Upon arrival
I found Hair was on the sink , toilet dirty and stains were I’m my sheets. The housekeeper was rude and condescending
My friends room shower was dirty and toilet did not flush
Terrible experience
We checked out and went to another hotel
Clean room with comfortable bed. Didn't like that there was no microwave in the room especially for how much the rooms were. They do have a community microwave on each floor but ours was pretty gross most of the time. They charge in the mornings for a tiny crappy cup of coffee in the lobby/bar area.
The property is run down and lots of areas are fallen apart. The bar is extremely over priced and a huge disappointment and it’s located in a bad area of town which limits where you can park. The front desk persons were nice and friendly.
Upon arrival, we waited to check in for 3-4 minutes while staff was behind the wall messing around laughing etc. when someone finally came out they couldn’t comprehend that the room had already been paid for and was trying to charge me again. I showed the receipt multiple times with the reservation number. Finally got to the room. The bed and set up was nice. Noticed our door lock was loose so door wouldn’t close properly. It took about 9 hours to cool the room down four degrees. They put us near the stairs and the door slams so loud all day and night. There was one coffee pod in the room and they wouldn’t give us a second one and told us coffee was $3 for a little cup. Kinda ridiculous, it’s cheap coffee. Lol
Good things. Nice bed and pillows. Pretty clean and nice hotel with lots of potential. Nice bar and restaurant. We ordered a lot of food from from service and everything tasted great and got to us pretty quickly. The area was pretty with lots of trees and green. Quiet around the hotel
Need better check in staff. It sets a mood that hard to recover and if they aren’t professional it’s a no go from us in the future.
Rhonda
Stayed 1 night in Apr 2023
4/10 Poor
Jacob
Business traveller, Travelled with partner
26 Mar 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too much noise in the room, I am not sure if it's the A/C or what.
The staff was very friendly and helpful. The hotel was very clean. There were no vending machines and the hotel shop was not even a shop just had a few things. Nothing around the hotel that you could walk to and the area did not seem very safe.
bradley
Stayed 1 night in Feb 2023
4/10 Poor
Tara
Travelled with family and small children
8 Feb 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The people were nice. But lots of miscommunication and frustration about trying to get a shuttle from the airport after 4 calls and no shuttle (almost an hour) my family took an Uber. On the last call we realized I was at the wrong terminal but had never been told to go to a different terminal.
Shower handle came off. One elevator stopped working while I was in it. No coffee or bar soap in the room. Yes, disappointing.
Quick overnight for travel. Shuttle was fine and helpful. We knew to order ahead from hotel restaurant due to closing at 10pm and no room service either. Would have been great if the kitchen could have made a grilled cheese sandwich for the vegeatarian. Oh well.
Rose
Stayed 1 night in Feb 2023
6/10 Okay
Ievgen, Round Rock
31 Jan 2023
Ievgen
Stayed 1 night in Jan 2023
8/10 Good
Sheldon, CBS
Business traveller
27 Jan 2023
Liked: Staff & service, amenities
Property was clean, staff all very friendly. Food and beverage choices were nice as well. Downside was the highway noise while trying to sleep. Unfortunately my room overlooked the freeway. Next time I would request to stay on opposite of the hotel.