Lobby

Reviews of Houston Marriott North

3.5 out of 5
Houston Marriott North
255 N Sam Houston Pkwy E, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1005 reviews" "
Rating 8 - Good. 271 out of 1005 reviews" "
Rating 6 - Okay. 116 out of 1005 reviews" "
Rating 4 - Poor. 53 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The day staff was very nice. The handicap accessible bathroom was horrible. When showering there was always water in the floor...drainage was very poor. I asked for towels from the night staff twice and never received them.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gerardo, Any city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish front desk were very helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

francheska

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and everyone is nice
Stayed 1 night in Mar 2024

10/10 Excellent

Seth

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel, Longueuil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply a nice, well appointed property...
Stayed 1 night in Jan 2024

10/10 Excellent

Mariella

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean hotel
Stayed 1 night in Jan 2024

10/10 Excellent

Maxson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Looking forward to stay here. Front Desk staff 'Mo" was welcoming, friendly n accomadating.
Stayed 1 night in Jan 2024

4/10 Poor

Gauri, FRESH MEADOWS

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Aria

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Booked for a king and upon arrival there was no more kings available so was certainly disappointed.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

8/10 Good

Angelita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Ketki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Renee, Chicago

Stayed 1 night in Nov 2023

8/10 Good

Terry L.

Stayed 1 night in Nov 2023

10/10 Excellent

Otis, Heartland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for the PAW conference and everything about my stay was on point.
Stayed 1 night in Oct 2023

10/10 Excellent

Rosetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

vonnaababy

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Mariott stay
The front of the hotel.and inside lobby were nice. The ball rooms were very nice, but the rooms were outdated, and bathroom was not cleaned they way it should have been. The toilet was way too short. The air stopped working. Mariott used to be a symbol of elegance and class, but the quality is not like it used to be.
Stayed 2 nights in Sep 2023

10/10 Excellent

TaKeela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no complaints bathroom was my favorite bed comfortable

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
I still didn’t get my $30 deposit back
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Stayed 1 night in Sep 2023

6/10 Okay

A. Joel

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Crystal

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Dirty room . Housekeeper need training
My room was not clean . Upon arrival I found Hair was on the sink , toilet dirty and stains were I’m my sheets. The housekeeper was rude and condescending My friends room shower was dirty and toilet did not flush Terrible experience We checked out and went to another hotel
Stayed 2 nights in Aug 2023

10/10 Excellent

Ignacio

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was out of the downtown area but was still a close drive. Nice proximity.
Stayed 1 night in Jun 2023
Response from Hotel Management on 19 Jul 2023
Dear Robert,Thank you for your recent visit and your comments!We look forward to your next visit.

10/10 Excellent

Lorenzo

Stayed 2 nights in Jun 2023

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room with comfortable bed. Didn't like that there was no microwave in the room especially for how much the rooms were. They do have a community microwave on each floor but ours was pretty gross most of the time. They charge in the mornings for a tiny crappy cup of coffee in the lobby/bar area.
Stayed 4 nights in Jun 2023

10/10 Excellent

Priti

Stayed 2 nights in May 2023

2/10 Terrible

Joe

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The property is run down and lots of areas are fallen apart. The bar is extremely over priced and a huge disappointment and it’s located in a bad area of town which limits where you can park. The front desk persons were nice and friendly.
Stayed 1 night in May 2023

6/10 Okay

Robin

Stayed 1 night in Apr 2023

8/10 Good

Grace

Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the rooms are nicely renovated and clean.
Stayed 2 nights in Apr 2023

8/10 Good

Grace

Stayed 1 night in Apr 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Rhonda

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival, we waited to check in for 3-4 minutes while staff was behind the wall messing around laughing etc. when someone finally came out they couldn’t comprehend that the room had already been paid for and was trying to charge me again. I showed the receipt multiple times with the reservation number. Finally got to the room. The bed and set up was nice. Noticed our door lock was loose so door wouldn’t close properly. It took about 9 hours to cool the room down four degrees. They put us near the stairs and the door slams so loud all day and night. There was one coffee pod in the room and they wouldn’t give us a second one and told us coffee was $3 for a little cup. Kinda ridiculous, it’s cheap coffee. Lol Good things. Nice bed and pillows. Pretty clean and nice hotel with lots of potential. Nice bar and restaurant. We ordered a lot of food from from service and everything tasted great and got to us pretty quickly. The area was pretty with lots of trees and green. Quiet around the hotel Need better check in staff. It sets a mood that hard to recover and if they aren’t professional it’s a no go from us in the future.
Stayed 1 night in Apr 2023

4/10 Poor

Jacob

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too much noise in the room, I am not sure if it's the A/C or what.
Stayed 1 night in Mar 2023

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean easy check in nice staff beautiful inside huge rooms
Stayed 1 night in Mar 2023

10/10 Excellent

Bridgett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. The hotel was very clean and customer service was excellent. Clean linen, clean room & just all around BEAUTIFUL STAY
Stayed 2 nights in Mar 2023

10/10 Excellent

bradley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. The hotel was very clean. There were no vending machines and the hotel shop was not even a shop just had a few things. Nothing around the hotel that you could walk to and the area did not seem very safe.
Stayed 1 night in Feb 2023

4/10 Poor

Tara

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The people were nice. But lots of miscommunication and frustration about trying to get a shuttle from the airport after 4 calls and no shuttle (almost an hour) my family took an Uber. On the last call we realized I was at the wrong terminal but had never been told to go to a different terminal. Shower handle came off. One elevator stopped working while I was in it. No coffee or bar soap in the room. Yes, disappointing.
Stayed 1 night in Feb 2023

10/10 Excellent

Chris

Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard on Vegetarians
Quick overnight for travel. Shuttle was fine and helpful. We knew to order ahead from hotel restaurant due to closing at 10pm and no room service either. Would have been great if the kitchen could have made a grilled cheese sandwich for the vegeatarian. Oh well.
Stayed 1 night in Feb 2023

6/10 Okay

Ievgen, Round Rock

Stayed 1 night in Jan 2023

8/10 Good

Sheldon, CBS

Business traveller
Liked: Staff & service, amenities
Property was clean, staff all very friendly. Food and beverage choices were nice as well. Downside was the highway noise while trying to sleep. Unfortunately my room overlooked the freeway. Next time I would request to stay on opposite of the hotel.
Stayed 2 nights in Jan 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not bad but could be netter
No hot water in the morning so an unwelcome cold shower.
Stayed 1 night in Jan 2023