Hello Breonna, We are disappointed to see that you felt our Red Roof Inn & Suites Houston - Humble/IAH Airport was not a reflection of what is advertised, that there was an odor in the room and that you had a poor interaction with our managerial staff. This is generally not something our guests experience and we apologize. We hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Dear Leanne,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. It's great to hear that you found the room to be clean and quiet. However, I sincerely apologize for the dysfunctional air conditioner and all the other issues which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

Hello Larry,Your review of the Red Roof Inn & Suites Houston - Humble/IAH Airport was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Estimado Hilario,Gracias por tomarse el tiempo de contarnos su experiencia en el RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. Lamento que tu experiencia no haya cumplido con tus expectativas. Acepte nuestras más sinceras disculpas por el estado del grifo del fregadero que describió junto con el otro problema resaltado. Para mantener los altos estándares de la empresa Red Roof, su encuentro se compartirá con la gerencia para garantizar su satisfacción. Red Roof se esfuerza por ofrecer a los huéspedes todas las comodidades del hogar, por lo que me decepciona ver su puntuación de 4/10.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Hello Rachel, The staff at the Red Roof Inn & Suites Houston - Humble/IAH Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist

Dear Wilbert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

Dear Fachino,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Thanks for sharing your feedback with us, Tarkan. The staff at our Red Roof Inn & Suites Houston - Humble/IAH Airport was elated to see that we earned your perfect score. You mentioned some highlights, such as our value-based prices that exceeded your expectations, along with our close proximity to points of interest, which were pleasing to read. As it pertains to the air conditioning being a bit loud, your feedback may be taken into consideration going forward.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRediResponse Specialist

Thank you for sharing your 10/10 rating with us, Tina. Our staff at the Red Roof Inn & Suites Houston - Humble/IAH Airport was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

Dear Camie,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. I’m thrilled to hear that you found your room to be clean and in great condition. ON the other hand, I am sorry that your experience did not meet full your expectations. Please accept our sincerest apologies for what you described as the issues you faced while being checked-in.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Hello Kevin,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Houston - Humble/IAH Airport. I was very disappointed to hear that the lights bulbs situation and the odor of the room hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the lack of cleanliness did not meet your expectations. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you again and we wish you all the best in your future travels. Sincerely,Tianna RediResponse Specialist

Hello Jose, Your review of the Red Roof Inn & Suites Houston - Humble/IAH Airport was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully, XaoRediResponse Specialist

Hello Maciel, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Houston - Humble/IAH Airport and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OliviaRediResponse Specialist

Dear Janis,Thank you for taking a moment to write a review following your recent experience at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. It's heartwarming to read that our clean rooms, good parking and quiet hotel were convenient to your travel plans. Comments like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Best regards,LintonRediresponse Specialist

Hello Jason,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our spacious rooms and property that's within close proximity to the airport. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

Thank you for your review, Travontae. Myself and the staff at the Red Roof Inn & Suites Houston - Humble/IAH Airport strive to provide guests with all the comforts of home, so I was disappointed to see your 2/10 score. In order to understand what prompted your 2/10 score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Samantha RediResponse Specialist

Dear Roxanne, We at the RED ROOF INN & SUITES HOUSTON - HUMBLE/IAH AIRPORT appreciates your scoring of 6/10 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management