Property grounds

Reviews of Pagoda Hotel

2 out of 5
Pagoda Hotel
1525 Rycroft St, Honolulu, HI

Reviews

7.8

Good

Rating 10 - Excellent. 366 out of 1007 reviews" "
Rating 8 - Good. 327 out of 1007 reviews" "
Rating 6 - Okay. 153 out of 1007 reviews" "
Rating 4 - Poor. 85 out of 1007 reviews" "
Rating 2 - Terrible. 76 out of 1007 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

10/10 Excellent

marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all the staff were amazing and friendly. the hotel was so cute and right next too a great restaurant. the room was clean. i definitely will be coming back
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Marina, thank you for your kind words about Pagoda Hotel. It is wonderful to hear you enjoyed the friendly atmosphere and the convenient location near a great restaurant. The team is thrilled you found the room clean and appealing. We're looking forward to welcoming you back.

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for a night. Didnt want to drive to the other side of the island. Be aware that the security in this place is tight, so if you bring guests, they need to check in.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 May 2024
Aaron, thank you for choosing the Pagoda Hotel. It's great to know you found it convenient for your stay. Security is a priority to ensure all guests have a safe experience. We appreciate your understanding and look forward to welcoming you back on your next visit.

4/10 Poor

Eric

Disliked: Cleanliness
Stayed 6 nights in May 2024
Response from Customer Service on 15 May 2024
Eric, the team is disappointed that your stay did not meet expectations. Your feedback is important, and we would appreciate any additional details you can provide so that we can address them. We hope you will consider giving us another opportunity to provide you with a better experience.

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to know that the Pagoda is a landmark. It's very asian. I loved it. You can spend more $$$ staying at other hotels. But at the Pagoda, youre family. My room was convenient and comfortable. The staff was awesime!! Id stay here again
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Nora, thank you for your heartwarming review. Here at the Pagoda Hotel, it thrills us that you embraced our unique heritage with enjoyment. We're pleased to hear you found comfort and convenience during your stay. Our team members work hard to create a familial atmosphere, so your feedback is very appreciated. The next time you're in town, we'd be honored to welcome you back for another enjoyable stay.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 15 May 2024
Marco, thank you for your positive rating! The team at Pagoda Hotel is delighted to know you had an enjoyable experience. We hope to welcome you back soon!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The homeless population around the hotel has increased. I like the fact that you needed a key card to operate the elevator. The onsite security kept the vagrants out and the place safer. Not bad at all for the price. I would stay here again. The construction across the street couldn't be helped so be prepared to wake up at 7am every day
Stayed 4 nights in May 2024
Response from Customer Service on 12 May 2024
Jeff, we're glad to hear you appreciated the security measures at Pagoda Hotel and found our place to be a good value. We empathize with your observations about the surroundings and understand your comments regarding the construction noise. Care is always taken to ensure the comfort and satisfaction of our guests. We're looking forward to welcoming you back on future visits.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 May 2024
Charles, we're delighted to see you had a satisfying experience at Pagoda Hotel. We work diligently to ensure our guests enjoy their stay and it seems we met your expectations. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was crap. The lady I was working with kept closing her eyes really tight when talking to me like she was extremely frustrated. There was only ONE staff at the front desk and a literal football team waiting. When we FINALLY got to our room it was beyond disgusting. Stains all over the bed. They charge $30 a day for “amenities” and $30 a day for parking. So, after paying $350 for our hotel we were charged $167 at the resort. THIS HOTEL IS NOT WORTH $500 FOR TWO NIGHTS. Super misleading. Going up and down on the elevators is a pure nightmare. They’re exceptionally small and your key card works it.
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Ashley, we regret to hear of your experience and it's clear some aspects didn't meet your expectations. It’s unusual for our guests to wait for a long time and we apologize for any inconvenience caused. Be assured, we are always striving to extend exceptional service to our guests and understand that this was not your encounter.In regards to the cleanliness concerns and additional charges, we aim to be fully transparent during the booking process and deeply regret if you felt differently. We're conscious of your feedback about the room condition and elevator size and rest assured, we're continuously working on improvements. We hope you'll consider giving us another chance to better your perception in the future.

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service
Breakfast excellent Property tired
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
David, thank you for taking the time to review your stay. At Pagoda Hotel, we appreciate knowing that you enjoyed our selection of breakfast options. Regarding your comments about the property, we continuously strive for improvements and your feedback helps us in that process. Your satisfaction is important to us, and we hope to have an opportunity to provide a renewed experience on your next visit.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Thanks for the amazing rating, Kyle!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Pagoda Hotel!

2/10 Terrible

Mei Li

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was in terrible condition. Was unliveable. Had ants in the washroom crawling around.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Mei Li, we deeply regret to hear that your stay did not meet your expectations. Your remarks concerning the state of the property and washroom matters are important to us. We are devoted to enhancing our cleanliness routines and assure you that your future experience will be much improved.

8/10 Good

Nolan

Stayed 6 nights in Apr 2024
Response from Customer Service on 16 May 2024
Nolan, thank you for your rating. The team at Pagoda Hotel is pleased to know you had an enjoyable stay. We look forward to welcoming you back in the future.

6/10 Okay

Wiiu

Travelled with family, Business traveller
Disliked: Cleanliness
The room wasn’t really clean, dust and debris all over
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Wiiu, it's regrettable to hear about your experience with cleanliness during your stay. A priority of ours is to offer pristine and welcoming accommodations to our guests. Your feedback has been noted and will be shared with our team members for improvement. Thanks for bringing this to our attention. We hope you will consider giving us another chance in the future.

8/10 Good

George

Liked: Cleanliness, staff & service
Over all good place for the price
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
George, it's terrific to hear your appraisal regarding the cost-value balance at Pagoda Hotel. We're glad you found the experience satisfying. We hope to be your host again when your travels bring you back to our city.

10/10 Excellent

Alpaca

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Majority of the staff have Ohana and exercise it - I singled out a couple of Revenue killers in my last review. Coming from the mainland, we deal with attitude - We don’t come to Hawaii to spend top dollar experience further. Overall, the staff was very respectful - Only a couple of deadbeats.
Stayed 6 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Alpaca, thank you for the glowing review of Pagoda Hotel. We're delighted to know that you appreciated our team members who helped make your stay a genuine Hawaiian experience. We're always working to improve and your feedback about our colleagues' attitude is taken into account. We hope to welcome you back in the future.

8/10 Good

Andrew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the pricing. Conveniently located for shopping and eating out.
Stayed 7 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Andrew, we appreciate your words about the Pagoda Hotel. It's uplifting to know you found our location convenient for shopping and dining out. We aim to provide good value, and your feedback suggests we're succeeding. We look forward to welcoming you back on your next visit.

2/10 Terrible

Deena D

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is old and not very clean, we got a note put under our door informing us that we need to let pest control in the next day.
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Deena, it is regrettable that your experience fell below your expectations. It is important for you to know that we have strict cleanliness and upkeep standards. Our policy to ensure pest control procedures is intended to maintain a hygienic environment for our guests, and not as a response to an existing issue. Please allow us to address any concerns you had during your stay by giving us a chance to improve upon our services in your future visits.

6/10 Okay

JoeLyn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first night in my room I had to kill a large brown spider and roach both in the restroom. The carpet had a really bad urine smell possibly from a dog. There were also two roach eggs on the carpet near the bed stand. When I moved the large chair in the room, underneath had a lot of dust and pennies.
Stayed 7 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
JoeLyn, it's disappointing to hear you experienced challenges during your stay. Assurance of cleanliness in all guest areas, especially the rooms, is of utmost importance to us, and it seems on this occasion, we didn't meet your expectations. Your feedback about the odor in the room and cleanliness issues have been noted and will be addressed. We're committed to providing a better experience in the future.

8/10 Good

Minsoo

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Thanks for the 4/5 rating, Minsoo!We're thrilled you enjoyed your time at Pagoda Hotel so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything goof
Stayed 1 night in Jan 2024
Response from Customer Service on 5 Apr 2024
Tamara, it sounds like you had an enjoyable stay at the Pagoda Hotel. Continual guest satisfaction is our priority, and we're glad to know we met your expectations. We look forward to welcoming you back in the future.

8/10 Good

Marc

Travelled with group
Room was a little old and had roaches around. Other then that is was okay. Outside was noisy with homeless people yelling in the middle of the night. Staff was nice and parking was close by.
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Marc, thank you for choosing to stay with us at Pagoda Hotel and for your constructive feedback. We sincerely regret any disturbances you might have experienced in your room and outside. Rest assured, we routinely inspect and rectify these issues to assure our guests a comfortable stay. It's great to hear that our helpful team members and convenient parking added to the positive aspects of your visit. We certainly hope to serve you better on your future stays.

10/10 Excellent

Sydney Bisau

Stayed 1 night in Mar 2024
Response from Customer Service on 21 Apr 2024
Thank you for the wonderful rating, Sydney!It's fantastic you enjoyed your time at Pagoda Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 Okay

Emily

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great central location for riding the bus. Beautiful lobby and pool area. Just a few cleanliness issues that come with an older hotel. Our room still showed signs of its former (rude) guests: gum in the cracks of the shower walls, lipstick on the mirror, group signatures on the mirror when the bathroom fogs up. We didn't end up using the kitchenette partially due to the few cockroaches we saw. We were told that housekeeping would come on the 4th day but apparently the first day we checked in doesn't count (?). They came after the 4th night (which is the 5th day). Housekeeping also came at 8 am and told us they had to enter right then and won't come back later so we had to wake up and get out right away. Front desk was always very helpful. Air conditioning unit was a bit loud but effective. Fairly comfortable stay for a good price. $5 breakfast was delicious!
Stayed 9 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Emily, thank you for sharing your experience. It's great to hear you found value in our convenient location and appreciated the aesthetic of our lobby and pool area. We're also delighted to know you enjoyed our breakfast.However, we're sorry to hear that some aspects of your stay did not live up to your expectations. We are always striving to improve our guest experience, and your feedback regarding the condition of your room and the timing of housekeeping will be taken into strong consideration.We're pleased that our front desk team members were able to assist you and that the air conditioning was effective for your needs. We aim to provide a comfortable, clean, and affordable environment for all our guests, and we hope to have the opportunity to serve you better in the future.

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located and simple efficient services. Maybe it needs some renovation, the elevator is outdated and the furniture is old, dirty
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Mihai, we're thrilled that you found our location and services efficient at Pagoda Hotel. We appreciate your suggestions for improvement and have noted your concerns about our facilities. We're continually striving to enhance the quality of our facilities for our valued guests. Be assured, the cleanliness of our hotel is a top priority and we will direct our attention to this feedback. Thank you for choosing us, and we hope to provide an even better experience on your next visit.

8/10 Good

samuel, kents store

Liked: Staff & service, property conditions & facilities
Nice place. Good for one night
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Samuel, it's great to know that you found Pagoda Hotel to be a pleasant place for a short stay. We appreciate your feedback and look forward to making your next visit, of any length, just as satisfying. Thank you for sharing your experience with us.

2/10 Terrible

Gang

Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Gang, it's evident from your rating that your visit didn't live up to your expectations. We appreciate your feedback as it helps to pinpoint areas of improvement. Please feel free to shed more light on what went awry during your stay so we can better address it, and aim for your satisfaction in future visits.

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed there years ago. It's close to shopping and eating and you can walk.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Peggy, it's fantastic to hear that you chose the Pagoda Hotel once again for its convenient location. Our aim is to make your stay as convenient as possible. We hope that in addition to the nearby shopping and dining places, you also enjoyed our facilities and services. Looking forward to welcoming you back once again in the near future.

6/10 Okay

Lori

Travelled with pets
Liked: Staff & service
Ì liked the location it is convient for me. I did not like the homeless. They come up to me askin
Stayed 7 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Lori, we're glad to hear you enjoyed our central location. Your experience with unwelcome interactions is regrettable. We're committed to ensuring our guests feel secure and comfortable. Your feedback helps us improve, and we appreciate it. Looking forward to hosting you again in the future.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying in this hotel. The room is clean and the staff is friendly. The location is very convenient. Bus 23 can take you directly to Diamond head and the sea life park. Bus 20 can take you directly to the air port and the Pear habour. Also it's walking distance to Waikiki beach. Walmart is close by Also. There is a great grocery store named Foodland not far away. You can buy Day Pass bus tickets and also a lot of delicious food over there. Definitely I will recommend this hotel to my friends.
Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Linda, it's fantastic to hear about your enjoyable experience at Pagoda Hotel. We appreciate your feedback about our clean rooms and friendly team members. It's delightful to know that our prime location provided easy access to attractions and facilities, offering you a convenient stay. We're thrilled at your intention to recommend us to your friends, and we hope to welcome you back soon for another remarkable visit.

10/10 Excellent

LINDA, Hilo

Travelled with group
Liked: Amenities
Employees were very polite and friendly
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Linda, it's delightful to hear that the team members at Pagoda Hotel provided a warm and polite service during your stay. We constantly strive to create a friendly environment for all our guests. We certainly look forward to welcoming you back in the future.

10/10 Excellent

Scott

It was as expected. Came to see Miss Jackson overnight and was not disappointed in either one! I will do this again.
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Scott, what a delight to read your review! We're thrilled that the Pagoda Hotel lived up to your expectations and that both your visit to see Miss Jackson and your stay were enjoyable. Knowing that you would return is the best compliment we can receive. We can't wait to welcome you back for another visit in the future!

8/10 Good

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
I’d definitely recommend!
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Casey, it's delightful to hear that you would highly recommend Pagoda Hotel! We truly appreciate your support and hope to welcome you back soon.

10/10 Excellent

Antonette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe convenience
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Antonette, your kind comments are greatly appreciated. Everyone here at the Pagoda Hotel is delighted to hear that you had a comfortable and worry-free stay. It's always our goal to make our guests feel safe and at ease. We hope to have the opportunity to welcome you back soon.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast restaurant staff is always friendly and accommodating. Convenient place to stay for hospital visits.
Stayed 3 nights in Feb 2024
Response from Customer Service on 1 Mar 2024
Mark, it's delightful to hear your positive remarks about the Pagoda Hotel, particularly the friendliness and right-at-home service provided by our dining team. We're also glad you found our location ideally suited for hospital visits. Your satisfaction is paramount to us, and we look forward to seeing you again soon.

10/10 Excellent

Alik

Liked: Cleanliness, staff & service, property conditions & facilities
the place or hotel is closed to convenient stores and shopping stores like Ross, Wall mart, and Macdonald
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Alik, it's fantastic to hear you found the Pagoda Hotel's location convenient for your shopping needs. Our proximity to local stores is indeed a benefit many guests enjoy. We hope to have the opportunity to welcome you back soon.

6/10 Okay

yu

Like koi pond and breakfast. Didn't like glossy paint of Room door.
Stayed 7 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Yu, we appreciate your balanced feedback regarding your stay. It's great to hear that elements like the koi pond and our breakfast offering added value to your experience. Regarding the paint finish of the room door, we certainly take all guest feedback into account and will address this detail. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Emely

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t clean the whole week we were there
Stayed 6 nights in Jan 2024
Response from Customer Service on 26 Feb 2024
Emely, we regret to hear about the concerns regarding the renewal of your room during your stay. Cleanliness is a top priority and we typically conduct routine cleaning to ensure guests' comfort. It sounds like we may not have met those standards this time. We appreciate your feedback as it helps us improve our services. Thank you for sharing your experience.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast place ! They gave us 5$ coupon so each day our breakfast for 2 adults was no more than 15$ with add ons. Really safe and enjoyable stay!
Stayed 5 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Priscilla, it's delightful to hear that you found great value and safety during your stay at Pagoda Hotel. Our team members are thrilled to learn that the breakfast options enhanced your experience. We're pleased that you found our coupon offer beneficial. Your feedback brings joy to our colleagues, and we all look forward to your return visit.

8/10 Good

Alex

Travelled with partner
Liked: Staff & service
The check in clerk was very polite and helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Alex, it's delightful to hear such positive feedback about your check-in experience at Pagoda Hotel. We're glad our front desk team member was able to provide excellent service, making your visit more enjoyable. Looking forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
We're delighted to know that your stay at Pagoda Hotel met your expectations. We're grateful for your high rating and trust in our services. It's guests like you who make our commitment to creating a welcoming environment worthwhile. We hope to have the pleasure of hosting you again in the future.

4/10 Poor

Carlos

Stayed 3 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Carlos, thank you for sharing your rating. It appears that your experience didn't meet your expectations. We're keen to understand more so we can continuously improve. We do hope you'll give us the chance to better serve you in the future.

10/10 Excellent

Charles

Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Charles, we're delighted you enjoyed your stay at Pagoda Hotel. We sincerely thank you for the high rating! Please join us again for what we hope will be another excellent experience.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Jacqueline, we're glad to see that your stay at the Pagoda Hotel was a satisfactory one, reflected by your positive rating. Please feel free to share more details about your experience on your next visit so we can continue to improve our services. Looking forward to welcoming you again soon.

6/10 Okay

Frederick

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Roaches
There were roaches in the room. I felt sick to my stomach finding them.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Frederick, we're genuinely sorry to hear about your encounter with unwanted visitors in your room. Please be assured that maintaining the hygiene and comfort of all rooms is a top priority for our team members. We truly hope you'll allow us another opportunity to impress you in the future. Your experience does not reflect the standards we aim for.

8/10 Good

Edwin

Stayed 5 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for this lovely rating, Edwin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Pagoda Hotel. We'd like to share an even better experience with you soon.

2/10 Terrible

Erica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not properly cleaned
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Erica, it's disappointing to hear that your stay didn't meet your expectations with respect to cleanliness. We are ordinarily praised for our rigorous cleanliness standards. It's regrettable that your experience seemed to have deviated from this. We take such feedback very seriously and promise to address it with the appropriate team to ensure improvements. We hope for another chance to better serve you in the future.

6/10 Okay

Nicole, San Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Nicole, thank you for taking the time to rate your stay. We understand that you may have some feedback or suggestions to help us improve. We'd love to hear from you, as your insights are valuable for the progression of our services. We hope that you choose to stay with us again in the future.

2/10 Terrible

Denzell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could never check in. Cards to the rooms don't work. Ice machine stinks. The staff is rude and inconsiderate, my uncle is handicapped and we had to go to the hospital and they didn't give us any leway. We couldn't even check in
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Denzell, it's disconcerting to learn about the inconveniences you encountered during your anticipated check-in process. Hearing that you had issues with room entry is unfortunate. We also regret any discomfort the ice machine may have caused. Creating a respectful and supportive environment is of utmost importance to our team and we truly value every guest. We're sorry to hear your experience didn't reflect this, especially in a time of medical distress. Your feedback will be addressed with our team members to further enhance our guest care. We hope for an opportunity to provide a better experience in the future.

8/10 Good

JODI

Travelled with family
Stayed 2 nights in Feb 2024
Response from Customer Service on 13 Feb 2024
Jodi, it's great to see your positive rating from your stay at Pagoda Hotel! We hope to have the pleasure of welcoming you back in the near future. Until then, take care!