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Reviews of Hyatt Place Waikiki Beach

4 out of 5
Hyatt Place Waikiki Beach
175 Paoakalani Ave, Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 1328 out of 2372 reviews" "
Rating 8 - Good. 646 out of 2372 reviews" "
Rating 6 - Okay. 267 out of 2372 reviews" "
Rating 4 - Poor. 83 out of 2372 reviews" "
Rating 2 - Terrible. 48 out of 2372 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hyatt Place, easy walk to the beach, the parking garage is around the corner which made it easy for us, they also have valet parking which makes it easier for those who does not want to wait or walk back and forth. The breakfast was top notch, amazing, we really enjoyed our stay!! Definitely will recommend it!!
Stayed 5 nights in May 2024

8/10 Good

Will

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for the price Needs more elevators
Stayed 8 nights in May 2024

10/10 Excellent

dorothy

Travelled with family
Liked: Staff & service, property conditions & facilities
Our family had a great stay here at Hyatt Place. It was walking distance to the beach and shopping experience. The staff took good care of us and we were pleased with the buffet breakfast that also included Asian cuisine. We would definitely come back.
Stayed 6 nights in May 2024

10/10 Excellent

William

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 6 nights in May 2024

10/10 Excellent

William Waihong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 8 days at this outstanding property which is located very conveniently and accommodated our party of three. The breakfast is very satisfying with all the selections you would expect in a much more expensive hotel. We enjoyed our stay.
Stayed 7 nights in May 2024

10/10 Excellent

Bonnie

Travelled with family
Loved our rooms, spacious and very clean! Loved our cleaning staff! Two lights blinked continuously but I guess I was too lazy to call! Elevators sooo slow but just get used to it! Loved the breakfast everyday, what a way to start the day, Hawaiian coffee! Microwave a real issue! Food trucks great, loved Dominos in The building! Great place !
Stayed 7 nights in May 2024

10/10 Excellent

Sherisa Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient to any where you needed to go and our shuttles or buses came right to our door or across the street.
Stayed 8 nights in May 2024

10/10 Excellent

Deana L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is very local and convenient here. The staff were very welcoming. Although it rained it was still so beautiful.
Stayed 4 nights in May 2024

10/10 Excellent

Devon, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Kerrie was the best, love her!!!
Stayed 8 nights in May 2024

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and clean staff was friendly the only thing is they need to get more wash cloths pool was great breakfast was good
Stayed 5 nights in May 2024

10/10 Excellent

Roger, Cumming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for our 6 night stay May 2024. Close to hop on/hop off trolleys, Waikiki beach, shops and restaurants. Very satisfied with room(ocean view on top floor) and fantastic daily varied breakfast buffet. Would stay there again.
Stayed 6 nights in May 2024

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

6/10 Okay

Carrie L

Liked: Staff & service
Stayed 7 nights in May 2024

10/10 Excellent

Shkumbin

Stayed 5 nights in Apr 2024

10/10 Excellent

Miguel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would suggest to upgrade is the continental breakfast a bit more freshness please
Stayed 6 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Aloha Miguel,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn of your perfect rating. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Chanele

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed at this property recently! It was amazing and exceeded my expectations.
Stayed 5 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Aloha Chanele,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you found our hotel to be exceptional. Your positive experience with us is a testament to our commitment to providing outstanding service. We are confident that your next stay with us will be even better and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and a great trip.
Stayed 6 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Aloha John,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. We take pride in our work and we are committed to providing exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

6/10 Okay

Sang K

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough elevators, long wait.
Stayed 7 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Aloha Sang K,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. We got the partial ocean view. Partial ocean view meaning that a building is in front of the hotel blocking the full ocean view. Staff was very friendly and nice. They have have towels and chairs you can use when going to the beach.
Stayed 7 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Aloha Franklin,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our great location and complimentary beach items. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

francielly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services Manager on 23 May 2024
Aloha Francielly,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Caren

Travelled with partner
Liked: Staff & service
The room was to small compare to what it showed when I made the reservation. It said Mountain View didn’t have Mountain View at all, all I saw from our balcony was more buildings and street. When you make the reservation it doesn’t say that the hotel doesn’t have parking. Had to pay for parking at another location in order to park my rented car safely. That definitely was a downer. I will say it’s close to the beach and stores though.
Stayed 5 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Caren,Mahalo for choosing to stay with us. We are glad you liked our great location. However, we're very sorry if we did not fully meet your expectations. We've shared your comments with the relevant department. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I have a suggestion is add a microwave in your rooms. We truly enjoyed encourage and invite everyone to stay at the property,and you will have a all-round great experience.
Stayed 4 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Rodney,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed your visit. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Aloha Mario,Mahalo for staying with us at Hyatt Place Waikiki. It brings us great joy to hear that you enjoyed your stay. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was charged a destination fee which is ok but when the swimming pool and other amenities are not available ( for half of my stay) I don't think there should be a charge or at least give me a refund amount of some kind. This ruined part of my vacation plans since I had plans to swim every day. Too many birds around the dinning area made it miserable. I like the location and convenience of the property location. The staff was very friendly and helpful.
Stayed 5 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Paul,Mahalo for choosing us. We regret any inconvenience you may have experienced. Your feedback has been shared with the appropriate department to ensure that such incidents are not repeated in the future. If you wish to discuss the matter further, please do not hesitate to contact us directly. We apologize once again for any inconvenience caused and we hope to welcome you back in the future.Mahalo,Guest Services Manager

2/10 Terrible

Olena

Stayed 7 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Olena,Mahalo for your feedback. We are very sorry if we fell short of your expectations. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, we're sorry for any inconvenience caused and we look forward to hosting you in the future.Mahalo,Guest Services Manager

10/10 Excellent

Juan

Liked: Property conditions & facilities
Friendly
Stayed 6 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Juan,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Janice M

Travelled with family
Liked: Staff & service
Beach towels were not beach towels they were bath towels. Other surrounding hotels provided real beach towels. Not enough parking for guests.
Stayed 5 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Janice,Mahalo for your feedback. We are very sorry for the inconvenience you had. We've shared your comments with the relevant department. Should you wish to discuss this further, we kindly ask you to reach out to us directly. Once again, we're sorry for any inconvenience caused and we're looking forward to hosting you in the future.Mahalo,Guest Services Manager

10/10 Excellent

Israel Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 8 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Israel,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you had a great experience with us. We take pride in our work and we are committed to providing exceptional service to all our guests. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Teyseer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Teyseer,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Cynthia Leticia, Nuevo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on 22 May 2024
Aloha Cynthia,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight. We're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from Guest Services Manager on 23 May 2024
Aloha David,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent visit. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Awilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms, right down the street from the beach, easy access to main road with restaurants and shops, good breakfast
Stayed 5 nights in May 2024
Response from Guest Services Manager on 20 May 2024
Aloha Awilda,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you liked our great location, cleanliness, and breakfast options. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to beach, felt safe, great breakfast, clean, my only complaint is the bed sagged down (like too many people have sat on the edge of it) and pillows had no support. Other than that the place was great!
Stayed 4 nights in May 2024
Response from Guest Services Manager on 19 May 2024
Aloha Angela,Mahalo for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our breakfast options, great location, and cleanliness. We take the issue you mentioned very seriously and we have shared them with the relevant department to ensure that swift action is taken to address the matter. Hosting you is a pleasure, and we look forward to your next visit.Mahalo,Guest Services Manager

10/10 Excellent

Nevaeh

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time at our stay. The staff was so friendly and accommodating. The area was super close and central to everyone. The only problem was the elevators took FOREVER.
Stayed 3 nights in May 2024
Response from Guest Services Manager on 19 May 2024
Aloha Nevaeh,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you had a great stay and enjoyed our clean and spacious room. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

8/10 Good

leonel, Odem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the ocean view and stores availability at walking distance.
Stayed 6 nights in May 2024
Response from Guest Services Manager on 19 May 2024
Aloha Leonel,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you appreciated our exceptional location and stunning views. It was a pleasure to have you as our guest, and we hope to welcome you back in the near future.Mahalo,Guest Services Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional customer service and the breakfast buffet is exquisite.
Stayed 2 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha John,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. We're also glad you enjoyed our breakfast options. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services Manager on 19 May 2024
Aloha Sean,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your perfect rating. Hosting you is a delight, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

8/10 Good

Debbie

Stayed 4 nights in May 2024
Response from Guest Services Manager on 19 May 2024
Aloha Debbie,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear of your high rating. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

6/10 Okay

Cheayenne, Fort Worth

Stayed 7 nights in May 2024
Response from Guest Services Manager on 19 May 2024
Aloha Cheayenne,Mahalo for choosing to stay with us. We are very sorry if we did not fully meet your expectations. Should you wish to discuss your stay further, we kindly ask you to reach out to us directly. Once again, thank you for staying with us.Mahalo,Guest Services Manager

10/10 Excellent

Nergiz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Angelina was amazing. She went above and beyond to make our stay enjoyable. Thank you, Angelina!!!
Stayed 5 nights in May 2024
Response from Guest Services Manager on 17 May 2024
Aloha Nergiz,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled that you have given our service a top rating. Our Ohana prides itself on delivering nothing but excellent service, and we are delighted to hear that we have exceeded your expectations. Hosting you is a pleasure, and we are looking forward to your return soon.Mahalo,Guest Services Manager

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay breakfast was amazing beds are comfortable and staff are very accommodating, having beach towels , boggie boards and chairs was a plus too
Stayed 4 nights in May 2024
Response from Guest Services Manager on 17 May 2024
Aloha Patty,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you liked our breakfast options, comfortable room, and complimentary beach items. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, transportation was easy, and if you wanna walk every thing was close by, all the food options were great plus the entertainment was awesome
Stayed 5 nights in May 2024
Response from Guest Services Manager on 16 May 2024
Aloha Kim,Mahalo for staying with us at Hyatt Place Waikiki. We are thrilled to hear that you've given us a high rating. We take pride in providing the best service to our guests and we're glad to know that we have met your expectations. Hosting you is a pleasure, and we look forward to welcoming you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Carmen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really clean. The staff is very helpful & friendly. Walking distance to the beach and many restaurants.
Stayed 5 nights in May 2024
Response from Guest Services Manager on 16 May 2024
Aloha Carmen,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that you enjoyed our cleanliness and great location. Our Ohana takes pride in providing exceptional service with an Aloha spirit, and we're glad to hear that their warm welcome made your stay even more enjoyable. It was a pleasure hosting you, and we can't wait to have you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay Staff were so friendly and helpful. I loved our view. Elevators were a bit slow
Stayed 5 nights in May 2024
Response from Guest Services Manager on 22 May 2024
Aloha Priscilla,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you liked our stunning views and welcoming staff. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

8/10 Good

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, the breakfast good the staff very good, jus swimming pool small and the water very cold
Stayed 4 nights in May 2024
Response from Guest Services Manager on 16 May 2024
Aloha Josefina,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed our breakfast options, cleanliness, and welcoming Ohana. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Mariana Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It is close to the beach
Stayed 5 nights in Apr 2024
Response from Guest Services Manager on 15 May 2024
Aloha Mariana Teresa,Mahalo for staying with us at Hyatt Place Waikiki. We're delighted you had an excellent visit and that you enjoyed our great location. Hosting you is a pleasure, and we're excited to have you back in the future.Mahalo,Guest Services Manager

10/10 Excellent

Deana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend staying here. I enjoyed my stay at the Hyatt place.
Stayed 8 nights in May 2024
Response from Guest Services Manager on 15 May 2024
Aloha Deana,Mahalo for choosing Hyatt Place Waikiki as your preferred choice, and we are delighted to learn that you enjoyed your stay. Your feedback is highly appreciated, and we will make sure to share it with the relevant department to further improve our services. We appreciate your patronage, and we look forward to the opportunity to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were amazing. They went above and beyond. They were always friendly, courteous and helpful. The rooms were clean and the ocean was very pleasing. We had a wonderful time.
Stayed 7 nights in Apr 2024
Response from Guest Services Manager on 14 May 2024
Aloha Pauline,Mahalo for staying with us at Hyatt Place Waikiki. We're thrilled to hear that our Ohana was able to welcome you with the spirit of Aloha. We're also delighted you enjoyed our cleanliness and comfortable room. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager

10/10 Excellent

Dery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 3 nights in May 2024
Response from Guest Services Manager on 14 May 2024
Aloha Dery,Mahalo for staying with us at Hyatt Place Waikiki. We're glad you liked our alluring pool. Hosting you is a pleasure, and we're excited to welcome you back soon.Mahalo,Guest Services Manager