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Loved everything about this hotel , it’s right in the middle of downtown and everything is within a walking distance , the pool was amazing with great drinks and food ! Would definitely recommend if this is your first time in Hawaii
Cindy Thi
Stayed 4 nights in May 2024
4/10 Poor
Aisling
Travelled with family
29 May 2024
Disliked: Cleanliness
Located centrally, decent amenities. The Starbucks had no espresso available so no coffee. Employees were generally helpful and polite. However, we were not offered the welcome treat as a Hilton member. Moreover, it was hard to get past the terrible smell of mold in the room. One of the lamps was covered in mold, it was very visible. The floor in the hotel was sticky, too.
View was amazing! We were on the 36th floor with a view of the ocean and the city.
Khalaijha
Stayed 3 nights in May 2024
Response from Emily on 28 May 2024
Aloha, Khalaijha! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful review! We are thrilled to hear that you had a positive experience at our resort and that the stunning Waikiki views contributed to a great stay. Mahalo for sharing! We hope to have the opportunity to welcome you back to our hotel soon for another excellent trip. Mahalo!
Aloha, Aaron, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback, however, your 1-star review is concerning and our team is interested in learning more. Guest satisfaction is very important to us, and we're sorry to hear that we missed the mark. We want to make this situation right and we encourage you to reach out to us directly to discuss your recent stay. Our contact information including our hotel's phone number and guest services email can be found on our website. We hope to have the opportunity to speak with you about your experience. Mahalo!
Property needs to be upgraded. Decor and carpet should be changed or cleaned and vacuumed. The room I stayed seemed to have not been vacuumed for over a year. When asked why the room was not cleaned 2days after I checked in, the answer was the room will be cleaned every 4th day!
Anita
Stayed 4 nights in May 2024
Response from Emily on 28 May 2024
Aloha, Anita, and thank you for choosing to stay at our hotel. We appreciate your comments, as your feedback helps us improve our services for all guests. We sincerely apologize for the inconveniences you experienced while staying with us. We understand the importance of staying in a clean and comfortable room when traveling, and we're very sorry for missing the mark on your stay. We're happy to share that we're hiring more housekeeping staff in order to provide guests with the daily cleaning services they rightfully deserve. We appreciate your understanding. We hope that you were able to enjoy your Waikiki adventure despite this inconvenience. Should your travels bring you back to O'ahu, we hope to have the opportunity to welcome you back to our hotel for a much-improved stay. Mahalo!
The property is right in Waikiki and easy to get to. The front desk was very helpful and I was lucky enough to check in early. Room was clean and neat for the most part, a little dusty by the lamps but that’s fine. Bathroom was clean and had plenty amenities to use. Overall had a great experience would choose this hotel again for a stay.
Tyler
Stayed 2 nights in May 2024
Response from Emily on 28 May 2024
Aloha, Tyler! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay and that the convenient location of our hotel made travel easy. Mahalo for sharing your kind feedback about our helpful front desk team. We appreciate your feedback! We can't wait to welcome you back to our hotel for another fantastic experience. If there is anything our team can do to make your next trip extra special, please do not hesitate to reach out. Mahalo!
Aloha, Phillip! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful 5-star review! We are happy to hear that you enjoyed your experience at our hotel. Mahalo!
They should provide transportation to and fro airport
PARMESHWAR
Stayed 4 nights in May 2024
Response from Emily on 28 May 2024
Aloha! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback. We're happy to hear that you had an overall pleasant stay. We'd like to apologize if there was any miscommunication regarding transportation between our hotel and the airport. Our hotel does in fact have a shuttle that transports guests to and from the airport. Fly Shuttle Hawaii is available for booking and can be found on our website. We apologize that this was not communicated to you upon booking. Thank you for sharing your comments. We will use your feedback to ensure enhanced communication with all guests. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for an even better experience. Mahalo!
Aloha, Susan, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback, however, your 1-star review is concerning and our team is interested in learning more. Guest satisfaction is very important to us, and we're sorry to hear that we missed the mark. We want to make this situation right and we encourage you to reach out to us directly to discuss your recent stay. Our contact information including our hotel's phone number and guest services email can be found on our website. We hope to have the opportunity to speak with you about your experience. Mahalo!
Aloha, Nora! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you had a wonderful experience and that our staff's attentive service contributed to a great stay. Mahalo for sharing! We hope to welcome you back to our resort soon for another great stay. Mahalo!
8/10 Good
victor
Travelled with family, Travelled with family and small children
Aloha, Victor! Thank you for choosing to stay with us on your recent trip to Waikiki. We're happy to hear that you had a nice experience and we appreciate your review. Mahalo!
Thee staf was Amazing. The desk to book excursions and fun stuff was top motxh
I will be back.
Robin
Stayed 7 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Robin! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our kind staff made your trip extra special. Thank you for sharing! If our team can do anything to make your next visit even better, please do not hesitate to reach out. We value your satisfaction and can't wait to welcome you back to our hotel! Mahalo!
Good location, friendly staff. Our first room wasn't clean but the staff corrected the situation apologizing for the mistake and upgraded our room.
Kayla
Stayed 6 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Kayla, and thank you for choosing to stay with us at Hilton Waikiki Beach on your recent trip! We're happy to hear that you had an overall pleasant stay and that you especially appreciated the convenient location of our resort. Mahalo for sharing! We're very sorry to hear that the room you were initially assigned was not properly cleaned before check-in. Thank you for bringing this matter to the attention of our front desk team. It's wonderful to hear that our friendly staff accommodated you in this situation. Mahalo for your understanding! Your satisfaction is very important to us and we're happy to hear that your upgraded room provided a much more comfortable experience. We hope to have the opportunity to welcome you back to our hotel soon for an even better stay. Mahalo!
The person who checked us in was super nice. I forgot his name..
Christine Aira
Stayed 4 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Christine! Thank you for choosing to stay at our hotel and for sharing your 5-star review! We're thrilled to hear that you had a positive experience and that our awesome front desk staff provided a smooth check-in experience. Mahalo for sharing! Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another wonderful stay. Mahalo!
Over priced stays, no microwave in rooms. Mini fridge didn’t work, carpets were filthy
Kellie
Stayed 5 nights in May 2024
Response from Emily on 23 May 2024
Aloha, Kellie, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback from your recent trip. We sincerely apologize for the inconveniences you experienced while staying with us. We know the importance of staying at a quality hotel for a reasonable cost, and we're truly sorry for missing the mark on your trip. Mahalo for sharing. To make this situation right, we encourage you to reach out to our team directly via phone or email. Our contact information can easily be found on our website. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!
Aloha, Ebonee! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful 5-star review! We are happy to hear that you enjoyed your experience at our hotel. Mahalo!
Aloha, Melody Jasmin! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We are thrilled to hear that you enjoyed your stay and we appreciate your review. Mahalo!
10/10 Excellent
Carol
Travelled with family, Travelled with family and small children
Love how everything requires your room key to access.
Carol
Stayed 5 nights in May 2024
Response from Emily on 20 May 2024
Aloha, Carol! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay and that our hotel's security contributed to a wonderful stay. Mahalo!
Aloha, Jiajun, and thank you for choosing to stay at our hotel! We hope you had an overall enjoyable experience and were able to explore the Waikiki area. Thank you for sharing your feedback regarding our shower faucets. We appreciate your comments and will be passing them along to our maintenance team. Your review helps us improve and provide a better experience for all guests, so we appreciate your sharing. Should your travels bring you back to Waikiki Beach, we hope to have the opportunity to welcome you back to our hotel for an even better experience. Mahalo!
Aloha, Huy! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!
Aloha, Sandrelly! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!
Aloha, Anita! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our kind staff made your trip extra special. Thank you for sharing! Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our resort for another fantastic stay. Mahalo!
It was close to Waikiki beach and a convenient stop for buses to downtown.
Ethan Sinclair
Stayed 4 nights in May 2024
Response from Emily on 15 May 2024
Aloha, Ethan! Thank you for choosing to stay with us at Hilton Waikiki Beach. We are thrilled to hear that you enjoyed your stay and that you were able to conveniently explore the area thanks to the location of our hotel. Mahalo for sharing! We hope to have the opportunity to welcome you back to our hotel soon for another excellent stay. Thank you!
The hotel is clean and safe and the rooms are nice. Just make sure to understand the parking situation. No parking for guests, only valet parking there is a Garage next door though.
Rachel
Stayed 1 night in May 2024
Response from Emily on 14 May 2024
Aloha, Rachel!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your feedback! We are thrilled to hear that you enjoyed your stay and that you especially appreciated the cleanliness and safety of our resort. Mahalo for sharing!We appreciate you sharing your comments about our parking operations. Your feedback helps other guests plan accordingly, so thank you for sharing.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another excellent trip! If there is anything our team can do to make your next trip even better, please let us know! Your satisfaction is most important to us.Mahalo!
Staff was extremely rude and property lacks food choices.
Joanna Paola
Stayed 5 nights in May 2024
Response from Emily on 17 May 2024
Aloha, Joanna, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback from your recent trip. We sincerely apologize for the way you were treated by our staff. We encourage everyone on our team to treat our guests with the utmost respect, and it's extremely concerning to learn that you did not receive this kindness. We appreciate you sharing your review, and we will certainly address these concerns with our team. It is also disappointing to hear that you felt our property lacked food options. We know the importance of having onsite dining available at your selected hotel, and we apologize for missing the mark. We hope you were able to enjoy a meal or drink at our restaurant, lobby, or pool bar. Mahalo for sharing. Thank you again for choosing to stay at our hotel. If you would like to discuss any of your concerns further, we encourage you to reach out to our team directly via phone or email. Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for a much-improved visit. Mahalo!
Aloha, Dianna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed your experience at our hotel and that the stunning views from your room contributed to an excellent stay. Thank you for sharing your kind words! If there is anything our team can do to make your next trip even more spectacular, please do not hesitate to reach out. We hope to welcome you back to Hilton Waikiki Beach soon! Mahalo!
Mahalo for staying with us at Hilton Waikiki Beach! We're happy to hear that you enjoyed your trip and we hope to have the opportunity to welcome you back soon for another amazing experience. Thank you!
Only a block away from the beach. Loads of restaurants and shopping within walking distance. Nice pool and hot tub. Public transportation easily accessible.
Gary Allan
Stayed 5 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Gary Allan!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our hotel's convenient location in the heart of Waikiki contributed to a wonderful stay. Thank you for sharing your kind words!We hope to have the opportunity to welcome you back to our hotel soon for another fantastic stay.Mahalo!
Staff is extremely rude from the front desk to the valet.
Bathrooms in room need to be updated as well.
Byron
Stayed 5 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Bryon, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your feedback.We sincerely apologize for the way you were treated by our staff. We encourage our team to share the Aloha spirit with all guests, and it's disappointing to learn that you were not met with this hospitality.It's also concerning to hear that you were displeased by our bathrooms. We understand the importance of staying in a comfortable room when traveling, and we apologize for missing the mark. We appreciate you sharing this feedback.Rest assured, we will be sharing your comments with our team. Your feedback helps us point out areas for improvement at our hotel, so thank you for sharing.We hope to have the opportunity to welcome you back to our resort soon for a much-improved visit. If there is anything we can do to make your next trip special, please do not hesitate to reach out.Mahalo!
Very clean , we love to stay in the Hilton , good location
Pabline
Stayed 7 nights in May 2024
Response from Emily on 13 May 2024
Aloha, Pabline!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you enjoyed your stay and that you especially appreciated the cleanliness of our resort. Mahalo for sharing!Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful experience.Mahalo!
Aloha, Donna! Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We are thrilled to hear that you enjoyed your stay. Mahalo!
Thank you for choosing to stay with us at Hilton Waikiki Beach, Trevon! We're happy to hear you enjoyed your stay. Mahalo!
6/10 Okay
Ashley
Travelled with family and small children
11 May 2024
Liked: Staff & service
Very dusty on the outlets by the TV on side of it. It’s like a charging dock station dust laying on top of that and then above the shower bed in the bathroom there is black mold growing….. I also paid resort fees on Expedia and had to pay them again at the hotel smh !!!!!! Other then that it’s been great
Ashley
Stayed 4 nights in May 2024
Response from Emily on 11 May 2024
Aloha, Ashley, and thank you for choosing to stay at our hotel. We appreciate you taking the time to share your review.It's disappointing to learn that the cleanliness of your room was not up to our typical standard. We know the importance of staying in a tidy and comfortable room, especially when traveling. We sincerely apologize for missing the mark.Thank you again for taking the time to leave your feedback. We will be sharing your comments with our team. Your review helps us improve our service and operations for all guests, so thank you.We hope to have the opportunity to welcome you back to our hotel in the future for a much-improved stay. Until then, safe travels.Mahalo!
Aloha, Gary!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're thrilled to hear that you had a 5-star stay and that our amazing ocean views contributed to a wonderful Waikiki experience.Thank you again!
Aloha, Fernando!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to leave a 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another wonderful stay.Mahalo!
Aloha, Betty!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!
Aloha, Devante!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're happy to hear that you enjoyed your stay.Mahalo!
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that you especially appreciated our hotel's stunning views.Should your travels bring you back to Waikiki, we hope to have the opportunity to welcome you back to our hotel for another excellent stay.Mahalo!
The Hilton at Waikiki beach was a great experience. Very clean and elegant, quiet and full of friendly staff and customers. Valet a huge help with parking around the beach. Everything was at walkable distance. Literally down the street from the beach.
axel jesus
Stayed 3 nights in May 2024
Response from Emily on 8 May 2024
Aloha!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback! We're happy to hear that you had a wonderful experience and that our hotel's prime location in the heart of Waikiki contributed to a lovely trip. Thank you for sharing your kind words!If there is anything our team can do to make your next visit even more special, please do not hesitate to reach out! Your satisfaction is extremely important to us.We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon!Mahalo!
Very convenient restaurant, stores, are all close by. the beach is in walking distance.
Huawei
Stayed 3 nights in Apr 2024
Response from Emily on 7 May 2024
Aloha, Huawei!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive review! We're happy to hear that you enjoyed your stay and that our convenient location in the heart of Waikiki made your trip even better. Thank you for sharing!We hope to have the opportunity to welcome you back to Hilton Waikiki Beach soon for another wonderful trip.Mahalo!
Aloha, Sofronio!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed your stay and that our friendly and attentive team contributed to an amazing experience. Mahalo for sharing!If we can do anything to make your next trip even more special, please do not hesitate to reach out to our team. Your satisfaction is extremely important to us and we appreciate your patronage. Mahalo!
Hotel and staff was great. Magic show at the hotel was fantastic. The only thing we didnt care for was the $65 a day charge for parking.
Garrick
Stayed 5 nights in Apr 2024
Response from Emily on 6 May 2024
Aloha, Garrick!Thank you for choosing to stay with us at Hilton Waikiki Beach and for taking the time to share your positive feedback. We're happy to hear that you had an enjoyable stay and that you were able to experience our onsite Magical Mystery Show! Thank you for sharing your feedback.We apologize for the parking fees and understand that these type of expenses can put a burden on a wonderful trip. We appreciate your feedback and will use it to reevaluate our parking operations, including pricing.Thanks again for choosing to stay at our hotel. We hope to have the opportunity to welcome you back to Hilton Waikiki Beach in the near future for another great experience. Mahalo!