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Nice convenient location to the beach and surrounding area for dining and shopping. Restaurant was average but there are plenty of other places within walking distance to hotel. We enjoyed our stay
Rick
Stayed 4 nights in May 2024
Response from Ryan F on 14 May 2024
Thank you for completing our guest survey. We are glad that you enjoyed your say with us as well as our convenient location in Waikiki.
Nice hotel, with clean and well amenitized rooms. I would have given a 5 star excellent rating if not for the disappointing dining experience at the lobby restaurant -- pricey, very poor service, and mediocre food quality. Otherwise great stay. Special kudos to the awesome valet parking team at the entrance! They made us feel welcomed from our arrival through to our departure.
Michael
Stayed 4 nights in May 2024
Response from Ryan F on 14 May 2024
Thank you for completing our guest survey. I am sorry that your experience at our Lobby restaurant did not meet your expectations. I am happy that you liked the service of our Valet team as well as the room amenities.
6/10 Okay
Nancy Ann
Travelled with partner
13 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The facility is fine. Ocean view room had limited view. Pool is fine. Some staff is strong and friendly
Nancy Ann
Stayed 2 nights in May 2024
Response from Ryan F on 14 May 2024
Thank you for completing our guest survey and for your kind words about our staff.
We have stayed with different properties, Halepuna is among the top tier. The laundry room is very nice. It’s quieter than we had expected. Great view in our oscean view room.
Xiaolei
Stayed 4 nights in May 2024
Response from Ryan F on 13 May 2024
Thank you for completing our guest survey and for your kind words about our property. We are glad that you enjoyed the use of our laundry room as well as the view of the ocean from your room.
It was quiet and the beds are comfortable.
The Infiniti pool is so-so , drinks at the pool were not that great.
Fitness center is small
Bakery is ok , not many healthy options and overpriced.
Although hotel provided water the first day in our room , they didn't provide additional water without having to ask daily.
Mona
Stayed 4 nights in May 2024
Response from Ryan F on 13 May 2024
Thank you for completing our guest survey. I am sorry that we were unable to meet your expectations of our amenities and facilities. I am glad that your room was quiet and bed was comfortable.
I liked the nice customer service and room. The pool bar prices are slightly ridiculous though, even for the convenience and location.
Ernesto
Stayed 4 nights in Apr 2024
Response from Ryan F on 13 May 2024
Thank you for completing our guest review. I am sorry that the prices of the food and beverage options at our Vitality pool did not meet your expectations. I am glad that you enjoyed our room appointments and interaction with our staff.
This is an amazing property with a fancy Japanese Toto toilet and other modern amenities like a control panel for lights and blinds.
The only downside is the cheaper rooms overlook a parking lot. Definitely book an ocean view room if you care about the view or ask to be moved to a higher floor.
Excellent customer service with an infinity pool that overlooks a peak-a-boo ocean view. Walking distance to all the shops and restaurants and a stone's throw from the beach.
Cool gym with modern workout equipment.
Pay laundry if you need to wash your clothes.
I'd stay here again.
Jennifer
Stayed 3 nights in Apr 2024
Response from Ryan F on 13 May 2024
Thank you for completing our guest review. I am sorry that the view from the Standard room did not meet your expectations. I am glad that you enjoyed the location of our property as well as our amenities. We look forward to a return visit.
Close to all the hot spots, including the beach, in Waikiki, I really enjoyed Halepuna. But I greatly appreciated their above and beyond service and the pool was amazing!
James
Stayed 4 nights in Apr 2024
Response from Ryan F on 8 May 2024
Thank you for completing our guest review and for your kind words. We are also glad that our staff helped to make your stay most enjoyable.
This was our second stay at the Halepuna, our first in late 2021. The accomodations are comfortable and we love having an oceanside room/balcony to enjoy the sunsets. The staff are excellent and accomodating. The area is very convenient, near the beach and many food/shopping options. Looking forward to returning soon!
Aaron
Stayed 4 nights in Apr 2024
Response from Ryan F on 1 May 2024
Thank you for completing our guest review. We are glad that you enjoyed your return visit with us and look forward to many more stays.
Halepuna was a great hotel and we would definitely consider it for a future stay. Their location was convenient to the mall, shopping, beach, and lots of great dining options. The hotel staff was kind to recognize our honeymoon occasion with a complimentary bottle of sparkling wine. We felt very welcomed and taken care of during our stay.
Maria
Stayed 4 nights in Apr 2024
Response from Ryan F on 1 May 2024
Thank you for completing our guest review. We are glad that you enjoyed the location of our property and the complimentary amenity to help celebrate your honeymoon.
Friendly courteous helpful staff. Beautiful property., very clean. Loved the views from the room and the pool area. A must stay. Will Definitely be back!
Nigel
Stayed 3 nights in Apr 2024
Response from Ryan F on 1 May 2024
Thank you for completing our guest review. We are glad that our staff helped to make your stay with us most enjoyable.
Excellent property and facilities! Close easy walk to the beach, restaurants and shopping! Friendly staff and great experiences! Recommend it!
Craig
Stayed 7 nights in Apr 2024
Response from Ryan F on 23 Apr 2024
Thank you for completing our guest review. We are glad that you liked the location of our property and that our staff helped to make your stay most enjoyable.
Booked a room with the city view , got room with partial city view. I mean there is a hotel right in front of so you can see other people , but from the bed there is a nice city view and amazing sunrises.