We arrived in Hong Kong for our 30th wedding anniversary - with no luggage (thank you BA). The hotel support, sympathy and practical help was first rate. This epitomised the caring ethos of all the staff we came across. In a 5 star hotel with the reputation of the Four Seasons you expect excellent decor, facilities and location. However what set this hotel on a completely different plane was the superb staff. From the helpful concierge, the reception staff, the doormen, the Guest Experience Manager, those in the lounge restaurant - all had the time to talk, engage, support and advise to a level we have never come across in our lives. Thank you so much all those who helped us.
Clare and James from Cotswolds, England
On the waterfront overlooking Victoria Harbour and the financial district, Four Seasons redefines luxury and excellent in a …More