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Reviews of Marriott's Harbour Point and Sunset Pointe at Shelter Cove

3.5 out of 5
Marriott's Harbour Point and Sunset Pointe at Shelter Cove
4 Shelter Cove Ln, Hilton Head Island, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 95 out of 130 reviews" "
Rating 8 - Good. 22 out of 130 reviews" "
Rating 6 - Okay. 6 out of 130 reviews" "
Rating 4 - Poor. 3 out of 130 reviews" "
Rating 2 - Terrible. 4 out of 130 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard Albert, Myrtle Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed 2 bedroom condo
Stayed 2 nights in May 2024

8/10 Good

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Apr 2024

10/10 Excellent

Rich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer!
Super clean and spacious. The air conditioner actually worked!
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

2/10 Terrible

Adrian

Bad Experience
Went to Hilton Head to celebrate our anniversary for a weekend stay. Was woken up at 9:30 Saturday morning to loud hammering and banging in the adjacent rooms. The service manager argued with me saying that the maintenance did not start before 10:00 AM. The manager offered me $50 in Visa cards when I paid $500 for two night stay as comp. Have stayed at this property before will not return
Stayed 2 nights in Nov 2023

8/10 Good

Loni, Roswell

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was rude checking in, we tried to put on my moms credit card, their machines was broken, Victoria said she would fix it, she didn’t. They charged me 2x we asked to move to the building a friend was in, she said no when another guy was trying to help us. She cut me off and was rude and dismissive-I’ve been a long time Marriott customer 25 yrs I won’t stay here at this resort again :( I had my 86 yr mom with me it was one night we left by 8am and they put us in back corner. Rude. then a manager called me the next day and accused me of reserving another room in the building we wanted. I said no we only came for one night. There are still 2 charges on my card. I guess I’ll call visa. Total cluster f- and 3 people couldn’t help us. The nicest guy was the brand new guy been there 3 days can’t rem his name-he was at least trying to help. SO disappointing. I will not stay there and I will tell people. It wasn’t nice and I didn’t deserve that. I was only there to help my 86yr mom see her friends after 2yrs we had to move her. The place was fine-kinda outdated and tacky fir $220 but it was clean. Bad taste when I was really excited about staying here for sure :(
Stayed 1 night in Nov 2023

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Juliemariepet, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villas are very spacious. Love how the rooms are well equipped with what we needed.
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All of the staff were friendly and helpful. I liked that you could walk to restaurants. The view from my room was amazing
Stayed 5 nights in Sep 2023

10/10 Excellent

Lenora

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family 2023
Stayed 1 night in Sep 2023

8/10 Good

michelle

Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great, Friendly staff,couldn’t have been cleaner . Great location.
Stayed 4 nights in May 2023

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Very pleasant property.
Stayed 1 night in May 2023

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, room comfort
Short weekend getaway
Everything was amazing
Stayed 1 night in Apr 2023

10/10 Excellent

gabriel

Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Apr 2023

8/10 Good

Dave

Travelled with family
Liked: Cleanliness
The room we were in was very humid. Towels hung up didn't dry out after 24 hours. Clothes all felt damp. The layout was nice for us as we had our 3 grandchildren with us. The room could stand some upgrading.
Stayed 4 nights in Mar 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about it! It was lovely!
Stayed 2 nights in Jan 2023
Response from Emma, Front Desk Manager on 5 Feb 2023
Thank you, see you next time!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, room comfort
I’ll Be Back
Amazing property in excellent condition for its age. Brenda Manning on the desk was a total delight. My suite was huge…very bright and clean with great view of the water, fountain and pool. Bed was comfortable and the place was quiet!
Stayed 1 night in Feb 2023
Response from Emma, Front Desk Manager on 4 Feb 2023
We are so excited you had a wonderful stay! See you next time!

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
loved our stay...it was perfect. grateful
Stayed 1 night in Jan 2023
Response from Emma, Front Desk Manager on 29 Jan 2023
Thank you so much for the kind words. We strive for unforgettable stays. See you next time!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Emma, Front Desk Manager on 4 Feb 2023
See you next time! Thank you !

4/10 Poor

Joy, WESTFORD

Stayed 1 night in Dec 2022

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, room comfort
Stopover while traveling
Amazing. Great place-clean, convenient location, friendly staff. Kids want to go back!
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Great updated property with great amenities. Really enjoyed!
Stayed 3 nights in Oct 2022
Response from Emma, Front Desk Manager on 10 Oct 2022
Thank you so much! See you next time!

10/10 Excellent

Valarie, Rock Hill

Stayed 2 nights in Oct 2022

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was so nice and peaceful, unlike some other rentals. The view of the cove was amazing.
Stayed 4 nights in Aug 2022
Response from Emma, Front Desk Manager on 3 Sept 2022
Thank you so much for the kind words, we will see you next time!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, room comfort
Will stay again in the future
Great place. Extremely clean and will definitely stay again.
Stayed 1 night in Mar 2022
Response from Emma, Front Desk Manager on 9 Aug 2022
We will see you next time. Thank you for the great comments!

10/10 Excellent

Bryan

Travelled with group
Liked: Cleanliness, room comfort
Travel by Boat
Wonderful building overlooking the marsh. Nice pool and hot tub and close to marina
Stayed 3 nights in Jun 2022
Response from Emma, Front Desk Manager on 18 Jun 2022
Thank you so much! We will see you next time.

10/10 Excellent

Louise

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location with all the amenities. Staff was friendly and informative
Stayed 6 nights in May 2022
Response from Emma, Front Desk Manager on 22 May 2022
Thank you! We hope to see you again!

8/10 Good

Kevin

Disliked: Property conditions & facilities
Stayed 3 nights in May 2022

4/10 Poor

Ana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extremely expensive for what you get. Communication is horrible. I didn’t know check out is at 10 am but service crew starts knocking at your door at 9am
Stayed 2 nights in May 2022
Response from Emma, Front Desk Manager on 13 May 2022
I sincerely apologize for that experience. I will review with the housekeeping team to ensure guests are not bothered at this hour and the front desk team will better communicate checkout times. Thank you for your Feedback.

6/10 Okay

American

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Emma, Front Desk Manager on 13 May 2022
We hope to see you next time!

10/10 Excellent

MIKE

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Emma, Front Desk Manager on 27 Mar 2022
Thank you for the wonderful feedback! See you next time!

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2022
Response from Emma, Front Desk Manager on 7 Feb 2022
Thank you for the wonderful feedback. We hope to see you next time.

10/10 Excellent

Albert

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Emma, Front Desk Manager on 7 Feb 2022
Thank you for the wonderful feedback. We hope to see you next time!

10/10 Excellent

Michael

Stayed 2 nights in Jan 2022

6/10 Okay

Vince

Travelled with partner
Liked: Amenities, property conditions & facilities
2nd floor view of storage shed and wooded property. Would never book a room without knowing where it is situated
Stayed 2 nights in Jan 2022
Response from Emma, Front Desk Manager on 18 Jan 2022
I apologize we were not able to get you to where you were hoping. We are unfortunately at sellout and our timeshare owners receive priority. We hope to see you again!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Emma, Front Desk Manager on 18 Jan 2022
We hope to see you next time!

10/10 Excellent

Tammie

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
A GREAT value for the price we paid! We will definitely stay here again.
Stayed 1 night in Dec 2021
Response from Emma, Front Desk Manager on 4 Dec 2021
Thank you so much. See you next time!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Nicest accommodations ever experienced! Couldn’t imagine a better room.
Stayed 1 night in Nov 2021
Response from Emma, Front Desk Manager on 4 Dec 2021
Thank you so much. See you next time!

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2021

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Entire property was just beautiful and quiet! We had the perfect stay!
Stayed 3 nights in Nov 2021
Response from Emma, Front Desk Manager on 26 Nov 2021
Thank you ! See you next time.

10/10 Excellent

Anita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the view of water was very nice
Stayed 4 nights in Oct 2021
Response from Emma, Front Desk Manager on 2 Nov 2021
We can't wait to see you next time!

10/10 Excellent

Talisha

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021
Response from Emma, Front Desk Manager on 19 Oct 2021
Thank you so much for the wonderful feedback. See you next time!

10/10 Excellent

Rodney

Stayed 6 nights in Jul 2021