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Response from Susana Cook, General Manager on 20 May 2024
Dear Sonia: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Very quiet! Great breakfast! Awesome shopping close by!
Ivy
Stayed 4 nights in May 2024
Response from Susana Cook, General Manager on 14 May 2024
Dear Ivy: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
We had a good experience here. We had a quick weekend trip. This is a great location. We asked for a late checkout due to a long travel day ahead and Tim was great to help us.
Priscilla
Stayed 1 night in May 2024
Response from Susana Cook, General Manager on 6 May 2024
Dear Priscilla: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
This hotel is conveniently located. We enjoyed our stay.
Priscilla
Stayed 1 night in May 2024
Response from Susana Cook, General Manager on 6 May 2024
Dear Priscilla: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
The entire staff was simply amazing. We stayed a week and were treated like family by everyone. I highly recommend this hotel/resort. It's a great place for a low price!!!!
Michael
Stayed 5 nights in Apr 2024
Response from Susana Cook, General Manager on 1 May 2024
Dear Michael: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
6/10 Okay
Diane, North Augusta
28 Apr 2024
Liked: Cleanliness
Disliked: Amenities
Overall was disappointed. So many things out of order including ice machine on the first level. Bar was closed due to it being a weekend. For what we paid, it was not worth it.
Diane
Stayed 1 night in Apr 2024
Response from Susana Cook, General Manager on 29 Apr 2024
Dear Diane: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are sorry to hear about your experience, and please accept our sincere apologies. We appreciate your feedback, and it will be shared with the appropriate departments. Your comments are valued as they help us improve our services. We hope you can choose to stay with us in the future. Sincerely,
10/10 Excellent
betsy
26 Apr 2024
Liked: Property conditions & facilities
betsy
Stayed 1 night in Apr 2024
Response from Susana Cook, General Manager on 29 Apr 2024
Dear Betsy: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
8/10 Good
Garrett
Travelled with group
17 Apr 2024
Liked: Cleanliness
Clean and looked well kept. The pool was a little rundown.
Garrett
Stayed 2 nights in Apr 2024
Response from Susana Cook, General Manager on 20 Apr 2024
Dear Garrett: Thank you very much for taking the time to give us your feedback after your most recent stay. We are glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your comments, we appreciate them. Sincerely,
2/10 Terrible
Steven
9 Apr 2024
Steven
Stayed 2 nights in Apr 2024
Response from Susana Cook, General Manager on 30 Apr 2024
Dear Steven: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are sorry to hear about your 1-star rating after your stay. We regret not completely meeting your expectations and hope you can give us another chance in the future. Thanks for your feedback, we appreciate it. Sincerely,
8/10 Good
jennifer, Lexington
Travelled with family
8 Apr 2024
Liked: Cleanliness, staff & service
The parking options need to be better clarified in lot. Also handicap is not real convenient at front with stairs.
jennifer
Stayed 2 nights in Apr 2024
Response from Susana Cook, General Manager on 8 Apr 2024
Dear Jennifer: Thanks for choosing to stay with us. Your feedback is appreciated. We look forward to hosting you again next time you visit Hilton Head. Thanks for your comments, we appreciate them!
10/10 Excellent
Sandeep
4 Apr 2024
Sandeep
Stayed 3 nights in Mar 2024
Response from Susana Cook, General Manager on 24 Apr 2024
Dear Sandeep: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Location was accessible. Ample parking. Friendly staff and nice breakfast. Good place to stay for family
Venkateswara Rao
Stayed 1 night in Mar 2024
Response from Susana Cook, General Manager on 1 Apr 2024
Dear Venkateswara: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Response from Susana Cook, General Manager on 1 Apr 2024
Dear Patricia: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
10/10 Excellent
Donna
29 Mar 2024
Donna
Stayed 1 night in Mar 2024
Response from Susana Cook, General Manager on 20 Apr 2024
Dear Donna: Thank you very much for taking the time to give us your feedback after your most recent stay. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate them. Sincerely,
6/10 Okay
Leslie
17 Mar 2024
Leslie
Stayed 2 nights in Mar 2024
Response from Susana Cook, General Manager on 19 Mar 2024
Dear Leslie: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
8/10 Good
Julie
17 Mar 2024
Julie
Stayed 1 night in Mar 2024
Response from Susana Cook, General Manager on 8 Apr 2024
Dear Julie: Thanks for choosing to stay with us. Your feedback is appreciated. We look forward to hosting you again next time you visit Hilton Head. Thanks for your comments, we appreciate them!
Here now. Mini suite is larger than expected, very clean but noise from AC was loud at times. Staff was great. Very clean. Unfortunately it rained so we didn’t get to use the pool but it was pretty clean and decent size. Nice outdoor deck to have breakfast on when its not raining. Definitely would stay here again. Really close to the outlets. Gas station within walking distance. Breakfast buffet was a good option for convenience but nothing special. Waitress was very nice. Over all it was a great stay!
Antoinette
Response from Susana Cook, General Manager on 11 Mar 2024
Dear Antoinette: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
10/10 Excellent
Paul
4 Mar 2024
Liked: Cleanliness, staff & service
Old property
Paul
Stayed 1 night in Mar 2024
Response from Susana Cook, General Manager on 5 Mar 2024
Dear Paul: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. Your comments are appreciated as they help us improve our services and products.We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Response from Susana Cook, General Manager on 4 Mar 2024
Dear Theodore: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
10/10 Excellent
Nathan
26 Feb 2024
Nathan
Stayed 1 night in Feb 2024
Response from Susana Cook, General Manager on 27 Feb 2024
Dear Nathan: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Response from Susana Cook, General Manager on 26 Feb 2024
Dear Michael: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
The place is clean and smells clean. The room is spacious for the family of five.
Ivy
Stayed 1 night in Feb 2024
Response from Susana Cook, General Manager on 25 Feb 2024
Dear Ivy: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are thrilled to hear that you enjoyed your stay along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 25 Feb 2024
Dear David: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are thrilled to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 22 Feb 2024
Dear Jeannae: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit the Hilton Head. Thanks for the feedback, we appreciate it!Sincerely,
Response from Susana Cook, General Manager on 20 Feb 2024
Dear Jennifer: Thank you very much for taking the time to give us your feedback. We are very happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
10/10 Excellent
Susan
18 Feb 2024
Liked: Cleanliness, staff & service
Susan
Stayed 1 night in Feb 2024
Response from Susana Cook, General Manager on 20 Feb 2024
Dear Susan: Thank you very much for taking the time to give us your feedback. We are very happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
We enjoyed our stay. The staff was friendly, check-in was easy and fast, the lobby is huge and airy. Very inviting. Parking is convenient under the building. The only negative is that it is hard to access as one has to drive all the way to Hilton Head Island, do a uturn and then drive back to Bluffton because of the median in the highway.
Tacy
Stayed 1 night in Feb 2024
Response from Susana Cook, General Manager on 18 Feb 2024
Dear Tacy: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are so happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward yo hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Feel good , great service at breakfast good choice and service
Alfred
Stayed 3 nights in Feb 2024
Response from Susana Cook, General Manager on 13 Feb 2024
Dear Alfred: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are very happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it.
8/10 Good
Matthew
11 Feb 2024
Liked: Staff & service, room comfort
Matthew
Stayed 2 nights in Feb 2024
Response from Susana Cook, General Manager on 12 Feb 2024
Dear Mathew: Thanks for choosing to stay with us. We appreciate your feedback and are glad to hear that you enjoyed your stay with us. We look forward to hosting you again next time you visit Hilton Head. Sincerely,
6/10 Okay
Verified traveller
11 Feb 2024
Liked: Cleanliness, staff & service
Verified traveller
Stayed 1 night in Feb 2024
Response from Susana Cook, General Manager on 12 Feb 2024
Dear guest: Thanks for choosing to stay with us. We appreciate your feedback and look forward to hosting you again next time you visit Hilton Head. Sincerely,
Response from Susana Cook, General Manager on 7 Feb 2024
Dear Ronald: Thank you very much for taking the time to give us your feedback after your most recent stay with us! We are thrilled to hear that you enjoyed your stay along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 5 Feb 2024
Dear Jen: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are thrilled to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 5 Feb 2024
Dear Patrick: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are thrilled to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Everything was perfect! Friendly staff. Beautiful room, great location, wonderful breakfast. Would stay there again in a heartbeat.
Karin
Stayed 1 night in Feb 2024
Response from Susana Cook, General Manager on 5 Feb 2024
Dear Karin: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are thrilled to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 5 Feb 2024
Dear Wanda: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are thrilled to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 29 Jan 2024
Dear Braden: Thank you very much for taking the time to give us your feedback after your most recent stay with us. I am glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 22 Jan 2024
Dear Margarita: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
10/10 Excellent
IMELDA
3 Jan 2024
IMELDA
Stayed 4 nights in Dec 2023
Response from Susana Cook, General Manager on 24 Jan 2024
Dear Imelda: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are delighted to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
10/10 Excellent
Felicia
1 Jan 2024
Felicia
Stayed 1 night in Dec 2023
Response from Susana Cook, General Manager on 5 Jan 2024
Dear Felicia: Thank you for taking the time to give us your feedback after your most recent stay with us. We are very happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Response from Susana Cook, General Manager on 5 Jan 2024
Dear guest: Thank you for taking the time to give us your feedback after your most recent stay with us. We are very happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Rooms need update. Also no streaming on tv.
Lobby nice but no one at front desk every time we passed on evening of our stay.
Verified traveller
Stayed 1 night in Dec 2023
Response from Susana Cook, General Manager on 5 Jan 2024
Dear guest: Thank you for taking the time to give us your feedback after your most recent stay with us. Your comments are appreciated as they help us improve our services and products. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
6/10 Okay
Pierre
29 Dec 2023
Liked: Cleanliness
Disliked: Staff & service
Pierre
Stayed 1 night in Apr 2023
Response from Susana Cook, General Manager on 2 Jan 2024
Dear Pierre: Thank you for staying with us at Hilton Garden Inn Hilton Head and for your feedback. We are glad to hear you enjoyed your stay. We look forward to seeing you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Response from Susana Cook, General Manager on 29 Dec 2023
Dear Meseret: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are very glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
10/10 Excellent
Vanessa
14 Dec 2023
Everything was excellent thank you!
Vanessa
Stayed 1 night in Dec 2023
Response from Susana Cook, General Manager on 19 Dec 2023
Dear Vanessa: Thank you very much for your feedback and for staying with us. We are glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Property has some wear but they are really working hard at updating.
Terry
Stayed 1 night in Dec 2023
Response from Susana Cook, General Manager on 19 Dec 2023
Dear Terry: Thank you very much for your feedback and for staying with us. Your comments are appreciated as they help us improve our services and products. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback, we appreciate it. Sincerely,
Response from Susana Cook, General Manager on 13 Feb 2024
Dear Micheal: Thank you very much for taking the time to give us your feedback after your most recent stay with us. We are very happy to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you next time you visit Hilton Head. Thanks for your feedback, we appreciate it.
Old property. Staff there seem untrained and inexperienced or just don’t care or no management of them. No one to check me in at 8pm on a Tuesday. 6 am woken by loudly screaming kids playing and running up down hall and walls don’t prevent noise traveling. Had two days booked. Left after one day. Something is off about this place.
Daniel
Stayed 1 night in Nov 2023
Response from Susana Cook, General Manager on 1 Dec 2023
Dear Daniel: Thank you for your feedback after your most recent stay. I am very sorry to hear your comments after your stay. Please accept our sincere apologies and know that I will be addressing your comments with all departments involved. We hope you can choose to stay with us again next time you visit the area. Thanks for your feedback, I appreciate it.Sincerely,
Response from Susana Cook, General Manager on 28 Nov 2023
Dear James, thank you very much for taking the time to give us your feedback after your most recent stay with us. I am sorry to hear about your comments in regard to the Wi-Fi. Please accept our apologies and know that we will follow up with the appropriate department. We appreciate your comments and we hope that you can choose to stay with us again next time you visit Hilton Head. Thanks for your feedback, we appreciate it.Sincerely,
Response from Susana Cook, General Manager on 28 Nov 2023
Dear Deepa, thank you very much for taking the time to give us your feedback after your most recent stay with us. We are glad to hear that you enjoyed your stay, along with the hotel amenities and friendliness of our staff. We look forward to hosting you again next time you visit Hilton Head. Thanks for your feedback.Sincerely,