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Reviews of Grand Hilton Head Inn, Ascend Hotel Collection

2.5 out of 5
Grand Hilton Head Inn, Ascend Hotel Collection
36 S Forest Beach Dr, Hilton Head Island, SC

Reviews

7.4

Good

Rating 10 - Excellent. 234 out of 720 reviews" "
Rating 8 - Good. 218 out of 720 reviews" "
Rating 6 - Okay. 111 out of 720 reviews" "
Rating 4 - Poor. 88 out of 720 reviews" "
Rating 2 - Terrible. 69 out of 720 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ralik

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Walking distance to the beach and a cute shopping strip with plenty of restaurants. They're under construction but you can't hear it going on. Arthur and Rohan were very helpful and friendly.
Stayed 1 night in May 2024

8/10 Good

Mark, Anderson

Travelled with family
Liked: Cleanliness
The hotel is being renovated; the staff when present were not attentive. Parking is a hassle if the spaces around the front of hotel are full
Stayed 3 nights in May 2024

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice..couple things needed to be fixed, esp out towel bar the bathroom! And the "balcony" was not wide enought for a chair so you couldn't even sit out there..
Stayed 1 night in May 2024

6/10 Okay

Anita

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Our room was clean and comfortable. The arm rest on the office chair was really frayed..We could hear all the noise at the pool. Kids being kids. I get it. The dining area floor and tables could have used cleaning after guests left and garbage can was overflowing. It could be really nice if workers took a little more initiative. It was a great location, but I would not call it. Grand Hilton because it fell short.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

MINAZ

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

2/10 Terrible

Comalytha

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
You could here the people next door and in the hall. The breakfast was garbage. Whole experience was not as i expected
Stayed 2 nights in Apr 2024

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was fantastic.
Stayed 1 night in Apr 2024

8/10 Good

KEVIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the process of a renovation. I felt the staff did a great job of working around and taking care of guests. I'd stay here again and will in about a month.
Stayed 2 nights in Apr 2024

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hardly nowhere to park!
Stayed 1 night in Apr 2024

6/10 Okay

Tracey

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was undergoing construction so some things like the fitness center was closed. The breakfast was lack luster.
Stayed 5 nights in Apr 2024

10/10 Excellent

Raymond

Stayed 1 night in Apr 2024

6/10 Okay

Colleen

Travelled with group
Liked: Cleanliness
Loved the convenience to the beach. Did not like how they said we were getting a balcony room when our room had a little ledge could not sit out on it and two big air handliers as our view. When asked to change rooms was told all the rooms were like that. Breakfast could have been better. Short supplies and staff. Under contruction. But the convenience to the beach made it worth the stay.
Stayed 3 nights in Apr 2024

8/10 Good

Vinod Kumar

Stayed 1 night in Apr 2024

8/10 Good

Ambra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a good time. We will be back!
Stayed 2 nights in Apr 2024

6/10 Okay

Sharon

Travelled with family
The remodeling part workers everywhere.
Stayed 2 nights in Apr 2024

4/10 Poor

Betsy

Disliked: Cleanliness, amenities, property conditions & facilities
This property is going through a majority renovation currently. No workout area,no downstairs restrooms and generally noisy and dirty conditions. I wouldn't recommend staying there until the renovation is completed. It will be nice when everything is completed but until then go somewhere else.
Stayed 4 nights in Mar 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean space. Close proximity to beach, like a garden walk to get there (like most of the island). Friendly staff.
Stayed 1 night in Mar 2024

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
The best thing about the hotel is the closeness to Coligny Beach area. Major complaints: the pillows are the size of throw pillows on a couch. Standard size pillows should be standard. I also did not appreciate being harassed by salespeople in the lobby all day the entire duration of the trip. We started sneaking in by the pool to avoid them. Awkward.

4/10 Poor

Doug

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was under disorganized, low qulity remodeling, failing to ever secure the building during my 4 night stay, no ceiling finish or consealment in the lobby, wires hanging, gaps in lobby floor tile from demo'd walls, no caution, failing to hit any mark better than poor. my room wasnt even finished, there was an 8" square hole in the wall, unsealed sheetrock patches, multiple holes inside the shower from a botched door installation, a dirty wingback chair, the smoke detector signaled dead battery one night for a couple minutes in the middle of the night, seized desk-chair-wheels (this was a working trip) the fitted sheets didnt fit, the door was beeping randomly, failing the key card multiple times per day, the fire escape / stairs have a failing, strobing light at the top of one flight and crumbling, shaky concrete steps, cold coffee, cold "hot water" next to the coffe, no decaf, buscuits but no gravy, And... my girlfrind left me. but expedia mentioned none of these things, and the staff was shamless, unskilled and detached, The "grand" should be closed. It is not currently hospital. 03/25/24 hbd rlu 💜
Stayed 4 nights in Mar 2024

2/10 Terrible

Kristin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The website, Expedia & the Grand Hilton site, fail to mention that every inch of the hotel is under major construction/renovation. Want to be woken up by 8am to the sound of hammers, hoping for a massive headache due to painting being done immediately outside your room door, or perhaps you want to eat breakfast under drywalled ceilings with random access points cut into them - then this is your place to be! The room was a mismatched montage of half way finished updates & the wooden bed frames protruded inches past the mattress, who doesn't love getting out of bed by swinging your legs over the side like a gymnast dismounting from the vault to avoid a broken toe. The list could go on, save yourself headaches and do not waste your hard earned money here.
Stayed 2 nights in Mar 2024

6/10 Okay

Donald

Travelled with partner
Disliked: Amenities, property conditions & facilities
Unfortunately the property was under construction ( which wasn’t disclosed when we made our reservation). With wires hanging down from the ceiling in the foyer etc. Didn’t realize until 2 am with 2 rooms noisily partying on our floor that we discovered the telephones in the rooms were not working. Called hotel using our cell phones but front desk did not answer which meant getting dressed and going down to the front desk to advise them of the noise. Which I am happy to say was resolved quite quickly by the front desk person. I am sure once the Reno’s are finished that the guest experience will be much better. Don
Stayed 1 night in Mar 2024

6/10 Okay

ANTHEA

Travelled with partner
Liked: Cleanliness
The property was being refurbished which meant the rooms were in transmission mode. The reception was also a surprise when we walked in and the front desk lady wasn’t very welcoming. Not even a smile.
Stayed 1 night in Mar 2024

8/10 Good

Danny, Liberty

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were friendly and helpful. The room was clean, modern and very comfortable. It was a short walk to the beach and shopping. Location was optimum for us. The building was undergoing renovation in the public areas but it did not bother us.
Stayed 2 nights in Mar 2024

8/10 Good

Grazina

Travelled with partner
Liked: Cleanliness, staff & service
Great access to beach and town centre. Very clean and enjoyed the studio room, very large. Need a new couch (rock hard) and add a chair.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lagrande

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good. We enjoyed the walking paths right in front of the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is great...awesome staff & very convenient to everything I need on Hilton Head !
Stayed 2 nights in Feb 2024

6/10 Okay

John

Travelled with family
Disliked: Amenities, property conditions & facilities
Pros: Location was convenient to Coligny Plaza and beach access. Room was clean and we had room service everyday. Cons: Limited parking. Poor lighting in room. Poor internet service. Dining area was small and seating limited. Food, while satisfactory, was not refilled/replenished. (Ex. Breakfast was 7 - 10 AM; eggs and sausage bins were empty at 8 AM. Still under construction. Would not stay at this location again.
Stayed 3 nights in Feb 2024

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Under construction. Looks like nice upgrades, but they were in the process of painting hallways. Parking options are limited. Great location and walking distance to the beach. Breakfast was good, waffles, eggs, biscuits, cereal, etc. good rate
Stayed 1 night in Feb 2024

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
False advertising. The pictures were not even close to what is was. Dark, shabby, creepy. The lighting in the rooms was non-existent (so you couldn't see how bad it was). Receptionist was terrible. The pictures of breakfast dining room and food stations - didn't exist! One room had a roach crawling across the bathroom door. One entire floor was under construction. None of this was indicated on their website. The pictures they showed of rooms were light & bright, not the truth.
Stayed 2 nights in Feb 2024

6/10 Okay

Andy

Under construction and not too clean
Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Hilton Head visit
The hotel was undergoing a renovation, so there was noise and also we lost water for a bit. The housekeeping was inconsistent. The biggest annoyance was someone in the lobby stopping you each night to try to rope you into going to a condo presentation. That happened on the street several times, and that is fine (expected) but should not be happening at your own hotel. I probably would not stay there in the future, unless their renovation is completed and the hotel is nicer. It did not live up to the quality I expected.
Stayed 3 nights in Feb 2024

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheree, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. They have wood floors instead of that dusty funky carpet.
Stayed 2 nights in Feb 2024

6/10 Okay

Lashenia

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

thomas a

Liked: Cleanliness, staff & service
Everything in this whole town is the same color lol
Stayed 1 night in Feb 2024

8/10 Good

Tom

Liked: Staff & service, room comfort
Aged
Premier hotel showing it's age
Stayed 2 nights in Jan 2024

8/10 Good

Maralie

Travelled with family
Front desk gal was great. Maintenance man was grumpy. Rooms were being renovated. Super close to beach. Bed was VERY COMFORTABLE!!

6/10 Okay

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We’ve stayed here before and it’s a fine property. Not amazing, but good walkability and has always been clean and pleasant. While I’m assuming it’s temporary, the place was a mess. A ton of construction and painting. Ice machines and unplugged/unavailable because of construction. Dust and debris everywhere. Zero water available at breakfast (machine broken). Just not near the same.
Stayed 3 nights in Jan 2024

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karl Lewis, National City

Liked: Cleanliness
.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Jennifer

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The property was under obvious construction. The sprinkler heads in the rooms were covered up with tape. The first room we were in, the latch for the lock was broken and the balcony door would not lock. We were given another room, the desk clerk was very helpful with this. There were obvious areas within the rooms that suggested the construction was not complete, however the rooms were being made available.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Liked: Staff & service
The interior is worn and dated. The facility was not very clean. The breakfast was excellent.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maria Griselda

Stayed 1 night in Jan 2024

6/10 Okay

Brooke

Travelled with family and small children
Lots of half finished work and holes in walls, no working ice machine on property, lobby has a terrible smoky smell. Room itself is clean.
Stayed 1 night in Jan 2024