My partner and I came to stay here for Easter weekend. We were disappointed that the tiki bar and both were both closed for renovation, without our knowledge. We chose this hotel for these amenities, there was no notice of both being closed on Expedia or on the website. While we were waiting, we heard many people complain of the same without any help or acknowledgement of the front desk.
Although there were some people working who were kind and courteous, the rudeness of other staff overshadowed any kind measures. The bartender in the hotel bar made us so uncomfortable, we had to leave before our drinks were even finished. The front desk was nice when we came in, but when staff changed over we were left with yet another bad taste in our mouths. For such a beautiful place to be made so miserable by its staff’s awful attitudes was truly upsetting.