Classic Studio | Terrace/patio
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Reviews of Arnott's Lodge

2.5 out of 5
Arnott's Lodge
98 Apapane Road, Hilo, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 62 out of 104 reviews" "
Rating 8 - Good. 23 out of 104 reviews" "
Rating 6 - Okay. 11 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 2 out of 104 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the relaxed feel and low key atmosphere here! Sad we never got to meet Arnott and were only able to stay one night, if we’re ever in Hilo again we’ll be back!
Stayed 1 night in May 2024

10/10 Excellent

Tristen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, short drive to downtown, staff are very friendly and helpful. I will come back! Mahalo
Stayed 3 nights in May 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave cleanliness...roach found😫
Stayed 3 nights in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alayne, Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
We were looking for a place to stay one night in Hilo and found Arnott's. The room was small, but had everything we needed, including more outlets than most hotel rooms! We had access to a full kitchen, and the staff were great.
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities
Very tiny. Somewhat clean. The unit I stayed in was more like bedrooms in a house. You enter through the living room and get access to separate bedrooms, which are right next to each other. However, it was very quiet. Was it worth the price, meh. Would I stay there again? I’d prefer not to. I wouldn’t give it a thumbs up, but I wouldn’t give it a thumbs down either.
Stayed 1 night in Mar 2024

8/10 Good

Jeffrey, Laguna Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed watching TV outside while playing Solitaire cards during my one night stay.
Stayed 1 night in Feb 2024

10/10 Excellent

KeolaDoll

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay! Stayed there twice and I’d go back again. Clean, comfy and very inviting!
Stayed 1 night in Mar 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
It's quietness
Stayed 2 nights in Feb 2024

10/10 Excellent

Whitney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most incredible place to stay! We stayed in a family room with 5 of us and it was so spacious as well as having the cutest lanai. The whole property was beautiful and everyone was so welcoming and kind. The surrounding area was also gorgeous and walkable to some awesome beaches. We also had the pleasure of meeting Doug Arnott himself who was so incredible and welcoming. He gave us some awesome recommendations and was probably the most hospitable person I’ve ever met. Can’t recommend this place enough, 10/10 experience!
Stayed 1 night in Feb 2024

10/10 Excellent

Mandie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. The area was quiet. We had a big group and there were enough beds for everyone…that’s something hotels can’t offer me in one space.
Stayed 3 nights in Feb 2024

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value. Very good service. No complaints
Stayed 3 nights in Feb 2024

10/10 Excellent

Svilen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely and quiet place. Very convenient location too
Stayed 2 nights in Feb 2024

10/10 Excellent

Jessica N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend staying at Arnott’s. Not only was the lodge clean and comfortable. The staff was absolutely amazing. They go out of their way to make sure you have the best experience here in Hilo. If you have the chance to sit and coffee with Doug (the owner), you won’t regret it!
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly clean retro and fun
Friendly staff, clean facility and fun
Stayed 2 nights in Feb 2024

8/10 Good

Linda, Monmouth

Travelled with partner
It was quiet, and very close to beaches.
Stayed 4 nights in Feb 2024

6/10 Okay

Stan

Liked: Cleanliness, staff & service
The room was too small. No room for luggage. Towels were stored on table. Bathroom was hard to move around in. I never thought that I would ever have to check before to see if there was a tv in the room. The room was neat and tidy though, but wasn’t worth what I paid for it.
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 4 nights in Jan 2024

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a nice neighborhood surrounded by green, lush gardens. The beach was very close.
Stayed 3 nights in Dec 2023

10/10 Excellent

Javier

Stayed 2 nights in Dec 2023

10/10 Excellent

Kalinda J

We loved our stay here.. great hospitality
Stayed 7 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with group
Liked: Property conditions & facilities
The staff was amazing. Mahana was so friendly and helpful. I couldn’t have asked for more. She is amazing. Michael was also very sweet and helpful. The property is set up so inviting and cozy with lots of community areas.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kelly

Stayed 1 night in Jun 2023

10/10 Excellent

Erik

Stayed 1 night in Jun 2023

10/10 Excellent

Theodora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Jun 2023

10/10 Excellent

Akiko Nagata

Stayed 1 night in Jun 2023

8/10 Good

Allison Zoë

Stayed 5 nights in May 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The bathroom was musty, but the shared kitchen and lanai were nice.
Stayed 3 nights in Apr 2023

6/10 Okay

Elaine

Travelled with family
Stayed 2 nights in Mar 2023

10/10 Excellent

Devonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing sitting area to have my coffee and listen to the birds wake up and the waves crashing. It doesn't have an ocean view but it's about 500 feet from an ocean view. The location to two awesome beach parks can't be beat! It's only a few minutes walk to either of them, one in each direction. Plus other parks are within a few minutes drive. About 10 minutes to airport, Walmart, farmer's market, pretty much anything downtown. There was lots of information (books, pamphelets, magazines) provided about local attractions. The host was very friendly and I had a very relaxing stay. I've already recommened this place to family who are looking to visit Hilo soon.
Stayed 5 nights in Feb 2023

10/10 Excellent

Pavel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, everything I need for me and my family vacation
Stayed 1 night in Feb 2023

8/10 Good

Laurie

Travelled with family
Good
The location was perfect as we enjoyed the access to ocean. Facilities are obviously run down and dated a bit and could use some updating however they met our expectation and price level. The common TV and living area could use cleaner and more comfortable furniture but was very nice to relax and enjoy Netflix. I would recommend this property and also book again.
Stayed 3 nights in Jan 2023

10/10 Excellent

Barsha, Euless

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good security. No restaurants or stores in walking distance. Shared common area w kitchen. Could use tea and extra coffee. Definitely good stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and quaint
My stay was quick and amazing! Everything was professional, courteous and clean. Close to town, shopping, food, etc. Would definitley stay here again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience. We stayed 7 nights. The staff was so helpful before we arrived with helping us with our questions to our last day. It was very clean and the room had plenty of space, and the shared kitchen was an added bonus. Would definitely stay here again.

10/10 Excellent

George

Stayed 1 night in Jan 2023

10/10 Excellent

RENEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a night here since it was close to the airport and our accommodations for the trip were far and we we’re arriving very late. I called ahead let them know of our late arrival. Turns out our flight was delayed twice making our arrival even later. Arriving into Hilo at 0130 was not the easiest. We couldn’t get a Lyft, Uber, or taxi. A whole plane of people were trying to use 3 car shares at the same time. Mr Arnott went above and beyond helping out a single mom with 2 kids Stuck at the airport at 2am. I’m so thankful we booked here and the lodge was perfect. Cute little lodge right near the water, comfortable bed, and hot shower. Thank you again so much for being amazing to us!!!

4/10 Poor

Arturo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sally, Portland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ll loved property-love all the Christmas decorations and all the frogs that chirp at. Ishtar!!
Stayed 1 night in Dec 2022
Response from Arnott's Lodge on 19 Dec 2022
Mahalo for your review! We are so glad you enjoyed the property and the holiday cheer. We loved having you guys as guests. Happy holidays :)

6/10 Okay

Carla

The description of this place is very misleading. Basically you are renting a bedroom in a house with shared facilities. That is fine if that is what you want or the price reflected that. I had to go back and check the ad thinking I made the mistake...nope. Check in was adequate but not welcoming.. Rooms are dated and bare bones but clean enough.
Response from Arnott's Lodge on 19 Dec 2022
Aloha, and mahalo for your review. Our listing states that the Deluxe Room is a shared accommodation. We are not sure which description you are referring to that you felt was misleading. Please let us know, and we'll do our best to adjust it as much as we can. Mahalo nui!

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Did not realize our deluxe room had shared kitchen, living room area. Room was very small and shared a wall with the kitchen. We could hear it anytime someone opened any cabinet and pretty loud in the room when it rained. We made sure to arrive before 5 pm so we could check in at the desk but the desk person was away for 20 minutes when we got there.
Response from Arnott's Lodge on 19 Dec 2022
Aloha, thank you for your review. We are sorry the receptionist was away briefly when you arrived. We try to limit our errands away from the desk as much as possible. Our listing does state that this room has a shared kitchen and living room. We will take your review into consideration and see if there's a way we can list it more descriptively so that it's very clear.

6/10 Okay

Eleanor

Travelled with family
Arnott’s Lodge Hilo is a short walk to the beach. Relaxing, environmentally conscious surroundings and easily accessible by car or public transport.
Response from Arnott's Lodge on 3 Nov 2022
Thank you for your review! We are glad you had a great stay with us!

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to beach
Stayed 1 night in Oct 2022
Response from Arnott's Lodge on 3 Nov 2022
Thank you for your review! We appreciate your patronage.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Arnott's Lodge on 14 Oct 2022
Aloha Steve, thank you for your review! We enjoyed having you stay with us and we hope to see you again in the future.

10/10 Excellent

Vicky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, reasonable price, friendly
Stayed 1 night in Oct 2022
Response from Arnott's Lodge on 14 Oct 2022
Aloha Vicky, mahalo for your review. We do our best to provide clean and quiet accommodations for travelers on a budget. Thank you for appreciating what we can offer. We hope to host you again in the future.

6/10 Okay

Nora, Glendora

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is old and I wasn’t aware that I was going to share a bedroom in a house with other people. It helps us to crash and rest at the end of a busy day for a reasonable price.
Stayed 1 night in Sep 2022
Response from Arnott's Lodge on 14 Sept 2022
Mahalo for your review! We always strive to provide the best service and reasonable rates to travelers. Your room type is listed as a shared accommodation but we understand that you may not have noticed. Please don't hesitate to ask us about your rooms directly any time you have a question or concern! Safe travels.

10/10 Excellent

Jamieann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very relaxing for spending time with your spouse. Everything is nice and clean. Staff really show hospitality . Housekeeping is everyday
Stayed 1 night in Sep 2022
Response from Arnott's Lodge on 14 Sept 2022
Mahalo for your review! We appreciate your kind words and will always do our best to provide you with a clean room and helpful staff. Safe travels!