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Reviews of The Relais Henley

4 out of 5
The Relais Henley
Hart Street, Henley-on-Thames, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 74 out of 104 reviews" "
Rating 8 - Good. 26 out of 104 reviews" "
Rating 6 - Okay. 3 out of 104 reviews" "
Rating 4 - Poor. 1 out of 104 reviews" "
Rating 2 - Terrible. 0 out of 104 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, amenities
Helpful staff.. good accommodation
Stayed 1 night in May 2024

8/10 Good

Jamie, East Hawthorn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce Hotel located centrally in Henley, very clean and tidy. My room looked out on to the river and was nice and quiet.
Stayed 5 nights in Apr 2024

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
All very good in all areas
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning
Stunning place, amazing service, beautiful rooms, 10/10
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend away
Well appointed hotel right by the river and close to the centre of Henley with all its shops and eateries. Very friendly receptionist who made great recommendations for dinner and made reservations. Nice bar with a good selection of wine by the glass. Breakfast was buffet style and/or extensive hot options. We stayed in a room in the courtyard which was most pleasent although did take a while to warm up. No car park but the large CP at the railway station is only 5 minutes walk away and only a few pounds for the whole weekend. Definitely worth a stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room in courtyard behind the main building of the hotel. Hotel is very well situated for the river with its walking opportunities and hand for pubs and restaurants in the centre of the town.
Stayed 2 nights in Dec 2023

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Anniversary night
Anniversary night away
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good, very attentive staff throughout, food, service great.
Stayed 1 night in Oct 2023

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Staff service terrible. This was supposed to be a VIP hotel but didn’t receive any of the benefits.
Stayed 1 night in Sep 2023

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Anwar

Liked: Cleanliness, property conditions & facilities
I stayed at the hotel when it was previously the Red Lions.It has undergone a total refurbishment & a total transformation.it is pleasant & comfortable. The hotel has introduced a sort of personal touch with welcoming notes from management & house keeping.The bed is turndown at night another note is left .It sometimes feels like they are overdoing the pleasantness to please guess.
Stayed 1 night in Aug 2023

10/10 Excellent

Colin

Stayed 1 night in Aug 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service
Stayed 2 nights in Aug 2023

8/10 Good

Linsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Christopher

Stayed 1 night in Aug 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Gillian

Stayed 2 nights in Jul 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and very clean and comfy.
Stayed 1 night in Jul 2023
Response from Heleny on 4 Jul 2023
Dear Simon,Thank you for your wonderful review and we are delighted you enjoyed your stay with us.On behalf of the entire team we hope you visit us again soon.Warm regards

10/10 Excellent

Debbie

Stayed 2 nights in May 2023
Response from Heleny Osman on 18 Jun 2023
Dear Debbie,Thank you for your fantastic review. We look forward to welcoming you back to The Relais.Kind regardsHeleny Front Office Manager

10/10 Excellent

Millar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great One Night Stay - next to the river - lovely
Very friendly, helpful and welcoming staff - Good breakfast.
Stayed 1 night in May 2023
Response from Heleny on 24 May 2023
Dear Millar,Thank you for your wonderful review and we are delighted you enjoyed your stay with us.We hope you visit us again soon.Warm regards

6/10 Okay

maria, Laguna Niguel

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It's a beautiful property, especially for the area but it is far from everything and taxi's are not cheap. We ordered room service everyday (coffee, cheese, bread) and they charged me the full price for a breakfast Buffett at $30 euros each which I did not agree with but didn't have time to argue (especially with the language barrier). Ants are everywhere and they need an exterminator.
Response from Heleny on 24 May 2023
Dear Maria,Thank you for your and we are pleased you liked the property.I am disappointed there were some issues with your stay this time and hope you contact us on your next visit to offer you memorable experience with us.

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Relais is absolutely wonderful feom the moment you arrive. Fantastic location walkable to everything in Henley, beautifully updated yet historic and quaint property with extremely friendly and helpful staff. We didn’t eat or drink anything in the hotel because there are so many options close by. Will definitely stay here next time we are in Henley.
Stayed 2 nights in May 2023
Response from Heleny on 19 May 2023
Dear Samantha,Thank you for your fantastic feedback. We are delighted you enjoyed your stay with us and had a memorable experience.We hope you do visit us again and please do experience our locally sourced menu from our expert kitchen.Best Wishes

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great stay in this excellent hotel. Good location and comfortable rooms.
Stayed 1 night in Apr 2023
Response from Heleny on 30 Apr 2023
Thank you for your lovely feedback.We are delighted you enjoyed your stay with us and we hope to welcome you back.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Heleny on 24 May 2023
Thank you for your review. We hope you visit us again.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2023
Response from Heleny on 23 Apr 2023
Dear Paul, Thank you for your excellent review! I am delighted that you enjoyed your stay with us and was happy with our services. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous hotel , great decor , location central to the town , dinner was excellent! The staff were very helpful and friendly . Highly recommended
Stayed 1 night in Apr 2023
Response from Heleny on 23 Apr 2023
Dear Angela, Thank you for your lovely review! I am delighted that you enjoyed your stay with us and that our staff delivered a memorable experience and you enjoyed dinner at our restaurant. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 Excellent

Paul, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Heleny on 30 Apr 2023
Thank you for your review. We are pleased you enjoyed your stay with us and we hope to welcome you back again.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Heleny on 23 Apr 2023
Dear Adam, Thank you for your excellent review! I am delighted that you enjoyed your stay with us.I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, management, rooms, food - tons of smiles, helpfulness and care!!
Stayed 3 nights in Mar 2023
Response from Heleny on 23 Apr 2023
Dear Adam, Thank you for your excellent review! I am delighted that you enjoyed your stay with us and our team delivered a memorable experience.I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Excellent stay overall although service at breakfast was a little slow making the 11am check out a bit stressful.
Stayed 1 night in Mar 2023
Response from Heleny on 23 Apr 2023
Dear Joanne, Thank you for your lovely review! I am delighted that you enjoyed your stay with us and apologise if breakfast service was delayed on this occasion. We will take your feedback for improvement. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 Excellent

Andrea

Stayed 1 night in Mar 2023
Response from Heleny on 23 Apr 2023
Dear Andrea, Thank you for your excellent review! We am delighted that you enjoyed your stay with us and was happy with our services. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 Excellent

Kimberley

Stayed 1 night in Mar 2023
Response from Heleny Osman on 23 Apr 2023
Dear Kimberly, Thank you for your excellent review! I am delighted that you enjoyed your stay with us and was happy with our services. I hope that we can welcome you back on another occasion. Warm regards, Heleny Osman, Front Office Manager

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

michelle

Stayed 1 night in Jan 2023
Response from Leanne on 29 Jan 2023
Dear Michelle,Thank you for your 10/10 review, we look forward to welcoming you back again soon.Warm regards, Leanne Silavant,Front Office Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a great stay - staff were so helpful, comfy and clean room and very comfortable lounge - great place to work and relax.
Response from Leanne S on 19 Dec 2022
Dear Steve, Thank you for your outstanding review! I am delighted that you enjoyed your stay with us, found the staff so helpful and made the most of our residents lounge. I hope that we can welcome you back on another occasion.Warm regards,Leanne Silavant, Front Office Manager

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Overnight stay Reception staff extremely helpful at check in & with luggage Thorough professional & efficient
Stayed 1 night in Dec 2022
Response from Leanne on 15 Dec 2022
Dear Iain, Thank you for your superb review, in particular highlighting the reception team! I will be sure to let the team know of your kind comments.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undemonstratively classy
Stayed 1 night in Dec 2022
Response from Leanne on 8 Dec 2022
Dear Richard, Thank you for your lovely review, I hope that we can welcome you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

Elian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quaint hotel in the heart of Henley. Staff were lovely especially Pauline 😊
Response from Leanne on 4 Dec 2022
Dear Elian, Thank you for your 5/5 review, especially in highlighting Pauline for her service. I will ensure that your comments are passed to her.I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a relaxed and comfortable stay would certainly stay again Richi and staff 👏👏
Response from Leanne on 5 Dec 2022
Dear David, Thank you for your lovely review, we look forward to welcoming you back again soon.Warm regards,Leanne Silavant, Front Office Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Leanne on 4 Dec 2022
Thank you for your 10/10 review.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant hotel, beautifully situated by the river. I would stay there again.
Stayed 1 night in Nov 2022
Response from Leanne on 4 Dec 2022
Dear Gillian, Thank you for your lovely review, I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

Amy

Stayed 1 night in Oct 2022
Response from Leanne S on 1 Nov 2022
Dear Amy, Thank you for your 10/10 review, I hope that we can welcome you back again soon.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

Sheik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The historic Red Lion has had a lovely makeover by Relais. Also, very attentive and friendly staff, from the manager to housekeeping.
Stayed 2 nights in Oct 2022
Response from Leanne S on 30 Oct 2022
Dear Sheik, Thank you for your outstanding review. I will be sure to pass your comments to the team, and thank you for praising the refurbishment also.I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant,Front Office Manager

10/10 Excellent

Matthew

Stayed 1 night in Oct 2022
Response from Leanne S on 30 Oct 2022
Dear Matthew, Thank you for your 10/10 review, I hope that we can welcome you to the hotel again soon.Warm regards, Leanne Silavant, Front Office Manager

8/10 Good

Gillian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff and cleanliness outstanding. Large choice at breakfast but customers limited to one item- eg. If you chose porridge you cannot have a cooked breakfast as well, nor pancakes. Pastry choices and fruit, toast and jam not limited.
Stayed 2 nights in Oct 2022
Response from Leanne S on 22 Oct 2022
Dear Gillian, Thank you for your review, especially in highlighting the staff and cleanliness as outstanding elements of your stay.I am sorry to learn that you were disappointed by the conditions of our breakfast inclusive package. I will certainly pass this on to the team for review.I hope that we can welcome you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

Julie

Stayed 1 night in Oct 2022
Response from Leanne S on 22 Oct 2022
Dear Julie, Thank you for your 10/10 review.Warm regards, Leanne Silavant, Front Office Manager

8/10 Good

Peter

Stayed 2 nights in May 2022
Response from Leanne on 8 Oct 2022
Dear Peter, Thank you for your lovely review.I hope that we can welcome you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable and excellent stay, made easy by the friendly and very helpful staff. Nothing was too much trouble for them, from the cleaners to the manager. This created an atmosphere of confidence and free of stress.
Stayed 3 nights in Sep 2022
Response from Leanne on 1 Oct 2022
Dear Clare, Thank you for your fantastic review! I am delighted to read that you thoroughly enjoyed your stay, and will be sharing your thoughts with the team.I look forward to welcoming you back on another occasion.Warm regards, Leanne Silavant, Front Office Manager

8/10 Good

STYLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Leanne on 1 Oct 2022
Dear Styles, Thank you for your fantastic review. I do hope that we can welcome you back on another occasion to make that 8 into a 10.Warm regards, Leanne Silavant, Front Office Manager