The bedroom and corridor was in a bad state, carpets were torn and dirty. In the room, there were large brown stains on the carpets, Radiators turned off in the building with fan heater in the bedroom, window when closed had a massive gap, bathroom had mould and thick layers of dust, safe was broken. Breakfast was reasonable, lunch was good but expensive (£41 for 2 sandwiches and tea) Dinner was shocking, chicken tikka only had 3 pieces of chicken and was out of a packet and again £42 for one meal and 2 drinks. When complained to reception was told yes we know it needs to be refurbished. Disgraceful! The spa though was clean and warm. Wouldn't recommend.