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Reviews of Crowne Plaza Harrogate, an IHG Hotel

4 out of 5
Crowne Plaza Harrogate, an IHG Hotel
Kings Road, Harrogate, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 658 out of 1038 reviews" "
Rating 8 - Good. 281 out of 1038 reviews" "
Rating 6 - Okay. 57 out of 1038 reviews" "
Rating 4 - Poor. 26 out of 1038 reviews" "
Rating 2 - Terrible. 16 out of 1038 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, amenities
Easy check in and check out. Clean lobby area, tidy modern room, convenient location to the town. Pleasant stay.
Stayed 1 night in May 2024

10/10 Excellent

Lyndsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very clean and staff very pleasant and friendly....location is excellent as it is only 5 minute walk to main bars and restaurants and shopping area.
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Hello Lyndsey, Thank you for your lovely feedback and I was delighted to read you had such a great stay and we all look forward to welcoming you back soon, Many thanks,James Thomlinson

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and polite the room was smaller than expected but was comfortable, breakfast was included in our stay and was exceptional
Stayed 1 night in May 2024
Response from General Manager on 22 May 2024
Hello Stephen, Great to see you had such an enjoyable stay and your kind comments are much appreciated and we all look forward to seeing you again soon,Best wishes, James Thomlinson

2/10 Terrible

Gina

Disliked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Gina, Sorry to see you didn't enjoy your stay and I hope we have the opportunity to put it right should you be returning to Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Margaret

Travelled with group
Liked: Staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Hello Margaret, Great to see you had such a lovely stay with us and we all hope to welcome you back soon, Kindest regards,James Thomlinson

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was great - so much choice. Room was clean and spacious, with comfortable beds & all you could need. Good central location.
Stayed 2 nights in May 2024
Response from CP Harrogate on 13 May 2024
Hi Pamela, thank you for taking the time to leaving review from your stay, we are so pleased that you enjoyed breakfast with us and our location was great for your visit, we hope to see you again soon

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant one night stay. Would stay here again.
Stayed 1 night in May 2024
Response from CP Harrogate on 13 May 2024
Hello Julian, thank you so much for leaving a review from your recent stay. We hope to welcome you back soon.

8/10 Good

Dougie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CP Harrogate on 7 May 2024
Thank you for the review Dougie

10/10 Excellent

John, Blyth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous hotel, in a great location, the rooms are clean and tidy, underground car park on site, think it's £12, per day but you can come and go as you please, the staff are both friendly and helpful, excellent breakfast included.
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello John,Delighted to read you had such an enjoyable stay with us recently and your fabulous feedback is much appreciated and we look forward to seeing you again soon.Kindest regards,James Thomlinson

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Helen on 22 Apr 2024
Hi Nicholas, So pleased you enjoyed your stay with us. Do come back and see us again soon

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience from the moment we arrived until the moment we left. Convenient for the town centre
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Hello Philip, Great to see you had such an enjoyable experience and we hope to see you again soon, Kindest regards, James Thomlinson

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Hello Jillian, Delighted to see you had such a great stay and hope to see you again soon, Best wishes, James Thomlinson

10/10 Excellent

Victory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay here
Stayed 3 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Hello Victoria,Great to see you had such an enjoyable stay and we all look forward to welcoming you back soon,Kindest regards, James Thomlinson

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CP Harrogate on 26 Mar 2024
Thank you for your review

8/10 Good

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities
Check in very slow.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Hello Ellis, Great to see you had such an enjoyable stay and we all look forward to welcoming you back very soon, Kindest regards, James Thomlinson

8/10 Good

Rob

Travelled with partner
The only thing that needs improvement is the tv’s in the bar. They both keep switching off every couple of minutes.
Stayed 1 night in Mar 2024
Response from CP Harrogate on 25 Mar 2024
Hi Rob, thanks for your feedback we will pass this to maintenance to check, we hope to welcome you back to the hotel soon.

10/10 Excellent

Barry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was just as you would expect,from a quality hotel.
Stayed 4 nights in Mar 2024
Response from CP Harrogate on 25 Mar 2024
Hi Barry, thank you for your review, we hope to see you again soon!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to conference centre.
Stayed 4 nights in Mar 2024
Response from General Manager on 23 Mar 2024
Hello Gary, Great to see you had such a lovely stay and we all look forward to welcoming you back very soon, Best wishes,James Thomlinson

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scaffolding around entrance was unattractive, and at no point during my 4 day stay, was any work done. Every time I went to the breakfast buffet, something had run out, and I had to wait. Over 3 breakfasts I estimate I waited 10 times for items. Also waited 40 mins for a vegetarian eggs benedict Therefore each breakfast took twice as long as it needed too.
Stayed 3 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Hello Tony, Thank you for choosing to stay with us and I was pleased so see that scaffolding and busy breakfast didn't impact the enjoyment of your stay too much. Your feedback is very important to us and I hope we have the opportunity to better serve you in the future, Kindest regards, James Thomlinson

10/10 Excellent

Andrew

Travelled with family
Liked: Amenities
Very nice hotel - very good rooms & good facilities. The hotel is well located & within east walking distance of the centre of Harrogate.
Stayed 1 night in Mar 2024
Response from Helen on 18 Mar 2024
Thank you for the lovely feedback, do come back and see us again soon

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
hotel was fine, centrally located in Harrogate , what let it down was the bar service and breakfast where staff clearly didnt have a clue what was going on, drinks were expensive and the breakfast was well below average.
Stayed 1 night in Mar 2024
Response from Helen on 18 Mar 2024
Hi Andrew,Sorry you experienced a few issues during your stay, I've passed your feedback across to the operations team

8/10 Good

Paul

Travelled with partner
Liked: Amenities
Very much a business consumer hotel but clean and friendly
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Mar 2024
Hello Paul, Great to see you enjoyed your stay and we hope to welcome you back whenever you are next travelling to Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to the centre of Harrogate
Stayed 1 night in Feb 2024
Response from Helen on 4 Mar 2024
Hi StephenThanks for the great feedback, we hope to see you again soon

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Hello Kevin, Delighted to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 3 nights in Feb 2024
Response from Helen on 26 Feb 2024
Hi,So pleased you had a great stay, we hope to welcome you back again soon

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasent stay,clean warm hotel,lovely well furnished room(plus an enourmous bed!)Staff very friendly,large car parking bays.Recommend this hotel for a stay.
Stayed 2 nights in Feb 2024
Response from Helen on 26 Feb 2024
Hi Shaun, So pleased you enjoyed your stay with us, do come back and see us again soon

6/10 Okay

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel with good facilities but way to noisy, I honestly thought someone was in our bathroom
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Hello Nick, Thank you for your comments and feedback and sorry to hear the hotel was a little noisy for you but I'm pleased to see you liked the hotel itself.I hope we get the opportunity to welcome you back next time you are in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was good quality and well presented All staff were friendly and professional
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Hello Stephen, Delighted to read you had such an enjoyable and welcoming stay and we hope to see you again very soon, Many thanks, James Thomlinson

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Hello Jayne, Great to see you had such a enjoyable stay and we hope to welcome you back very soon, Many thanks,James Thomlinson

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Harrogate Crown Plaza
Enjoyed the hotel as always as very clean and staff very friendly. Breakfast is very good and excellent choice of food and drink.
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Hello Wendy, Thank you for your lovely feedback and I was delighted that you had such an enjoyable stay and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Very good deal for city centre . Staff friendly nice room
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Hello Barry,Delighted to see you had such a great stay with us recently and we all look forward to welcoming you back soon, Best wishes, James Thomlinson

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Hello Suzanne ,Great to see you had such an enjoyable stay with us and we all look forward to welcoming you back soon,Many thanks,James Thomlinson

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Hello Simon, Great to see you had such an enjoyable stay with us recently and we all look forward to welcoming you back very soon, Kindest regards,James Thomlinson

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, no mention of building/ scaffolding works prior to booking, receptionist a bit blunt and not very welcoming/informative
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
Hello Chris, Thank you for choosing to stay with us recently and I was pleased to read overall you had an enjoyable experience and your comments and feedback are very important to us.Thank you once again, Kindest regards, James Thomlinson

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harrogate
Very good location, close to many bars and restaurants. Very quiet at night and comfortable bed.
Stayed 1 night in Feb 2024
Response from CP Harrogate on 17 Feb 2024
Hello Christopher, thank you so much for leaving a review. We hope to be welcoming you back to the hotel soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel friendly staff excellent breakfast and a good location
Stayed 4 nights in Feb 2024
Response from CP Harrogate on 17 Feb 2024
Hi Anthony, thankyou for leaving a review from your stay. We hope to see you again soon.

8/10 Good

Tom

Stayed 1 night in Feb 2024
Response from CP Harrogate on 17 Feb 2024
Hello Tom, thanks for your review

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from CP Harrogate on 17 Feb 2024
Hi Lynn, thank you for your review

10/10 Excellent

Janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it!
Great hotel. Nice and clean. Room was nice, very large bed and with fantastic veiws. Staff were so friendly and helpful. Would definitely come back.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Hello Janine, Thank you for your great comments and feedback, especially regarding the friendly and helpful team, they are much appreciated.We all look forward to welcoming you back whenever you are next visiting Harrogate, Many thanks,James Thomlinson

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovley pleasant stay. No faults!
Great stay! Pleasant staff gorgeous breakfast and very clean! Will definitely return
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Hello Laura, Thank you for your lovely comments and I was delighted to read you had such a pleasant stay and we hope to welcome you back very soon, Kindest regards, James Thomlinson

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
Lovely hotel overall only disappointing bit was the bar had fun out of most draft beers
Stayed 2 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Hello Simon, Thank you for your lovely comments following your recent stay although sorry we ran out of some draft beers.Hopefully we can welcome you back soon and everything will be back in stock.Many thanks, James Thomlinson

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Banging doors
Only down side is banging doors early in the morning when business people are leaving for work Soft closing doors be most welcome for people staying as a leisure break
Stayed 3 nights in Feb 2024
Response from General Manager on 16 Feb 2024
Hello David, Thank you staying with us and I was pleased to see overall you had an enjoyable stay although I was sorry to read you were disturbed by opening and closing doors in the morning.Thank you for bringing this to my attention and I hope we have the opportunity of welcoming you back whenever you are next staying in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Rayner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart helpful staff. Great location for Harrogate town. Clean tidy room, all the amenities you require. Actually joined to the conference centre so tip hotel if you are attending an event
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Hello Rayner, Thank you for your lovely feedback and its great to see you had such a comfortable and enjoyable stay and we all hope to welcome you back very soon, Best wishes, James Thomlinson

8/10 Good

Helena

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Hello Helena, Great to see you had such an enjoyable stay and we all look forward to welcoming you back whenever you are next passing through Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, good location, comfortable room and pretty good gym for a hotel. Reception staff not great but hotel itself is lovely
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Hello Victoria, Delighted to read you had such a comfortable and enjoyable stay and we hope to welcome you back whenever you are next visiting Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel, staff and location
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb 2024
Hello Theresa, Delighted to see you had such a comfortable and enjoyable stay with us and we all look forward to welcoming you back soon, Kindest regards, James Thomlinson

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Hi Janice, Delighted to see you had such a fantastic stay and we all look forward to welcoming you back next time you are visiting Harrogate, Many thanks, James Thomlinson

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overnight stop with friends
suffering from a bad hip, I found the disabled parking slot outside the front door VERY convenient, but the VERY firm mattress on our bed was very uncomfortable.
Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Hello Robert, Thank you for your feedback following you recent stay and I was pleased to read you found the disabled parking bays so convenient but sorry that you found the mattress too firm for yourself.Hope you feel better soon and look forward to welcoming you back whenever you are next in Harrogate, Kindest regards, James Thomlinson

10/10 Excellent

Helen

Stayed 1 night in Feb 2024
Response from General Manager on 8 Feb 2024
Hello Helen, Delighted to see you had such a great stay with us recently and we look forward to seeing you again whenever you are next in Harrogate, Kindest regards, James Thomlinson

8/10 Good

sarah

Stayed 4 nights in Feb 2024
Response from General Manager on 8 Feb 2024
Hello Sarah, Great to see you had such a comfortable and enjoyable stay with us recently and we look forward to welcoming you back whenever you next find yourself in Harrogate, Kindest regards, James Thomlinson