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Reviews of Classic Lodges The Old Swan Hotel

3.5 out of 5
Classic Lodges The Old Swan Hotel
Swan Road, Harrogate, England

Reviews

7.8

Good

Rating 10 - Excellent. 236 out of 722 reviews" "
Rating 8 - Good. 269 out of 722 reviews" "
Rating 6 - Okay. 136 out of 722 reviews" "
Rating 4 - Poor. 55 out of 722 reviews" "
Rating 2 - Terrible. 26 out of 722 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lynette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely spacious hotel, the room was clean and the hospitality tray well stocked. The location was convenient for town and the conference centre. There is good parking facilities but we felt it a shame that they charge guests for parking. The staff were all helpful and friendly. We had the breakfast and that offered lots of choice and was nice. We would return again as the positives outweighed the one negative.
Stayed 3 nights in May 2024

8/10 Good

David

Disliked: Cleanliness
the parking should be free of charge for the guest
Stayed 1 night in May 2024

8/10 Good

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply what I need when I need it. Thank you.
Stayed 1 night in May 2024

10/10 Excellent

Davina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the suite was so spacious
Stayed 1 night in May 2024

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value stay in a historic hotel. Was really close to town centre and perfect for a stroll around Valley Gardens after breakfast!
Stayed 1 night in May 2024

10/10 Excellent

Stephen, Scarborough

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, large room. Plenty of parking in the large gardens. Excellent buffet breakfast in the magnificent dining room. Central Harrogate, Valley Gardens all within 5 minutes walk from hotel. Courteous staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Oldy worldly hotel - love the period charm about it. Staff were all very pleasant and helpful. Main reception areas have been sympathetically updated, modern but in keeping with the hotels charm and ambience. Breakfast was excellent, lots to choose from and hot. Close proximity to the centre, 5 minute stroll away. A good place to stay in Harrogate. Would certainly stay again.
Stayed 1 night in Apr 2024

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except we had a noisy neighbour on the first night on a redundant (locked off )connected room due to door letting in to much sound
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying in the hotel where Agatha Christie stayed. Lots of character, including the lovely dining room, art deco stair carpet and vintage lift. Hoping to return for another visit.
Stayed 1 night in Mar 2024

6/10 Okay

LYNN

Travelled with partner
Liked: Cleanliness
Although it was very clean, the room was dated and cluttered with a TV standing on a table ....the bed wasn't great....when my husband sat on the bed i was almost bounced out. Breakfast was very good and the staff we met were nice apart from one waitress at breakfast who didn't seem to want to be there. Location is very good
Stayed 1 night in Mar 2024

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
I love the atmosphere of The Swan. Staff are always friendly, please always clean and food first class.
Stayed 1 night in Feb 2024

10/10 Excellent

Heather

Travelled with family
Comfort
We had a peaceful, blissfully warm room and although there was a wedding party in the hotel we heard nothing of it in our room and enjoyed a relaxing stay. This is a lovely, characterful hotel and I do hope it escapes the perils of ‘modernisation’!
Stayed 2 nights in Feb 2024

8/10 Good

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Old fashioned but charming
Stayed 1 night in Feb 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, comfortable rooms and brilliant staff/service👏👏👏
Stayed 2 nights in Jan 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel breakfast we have enjoyed for a long time Everything nicely prepared everything hot and well presented Well done the old white swan staff and management
Stayed 1 night in Jan 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hitel
Really enjoyed our stay here, dog friendly and close to the centre with excellent walks nearby. Will be back.
Stayed 4 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Our room was fantastic. The service in the restaurant was excellent and the food also. We will be staying here again.
Stayed 1 night in Dec 2023

8/10 Good

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No coffee/tea in the rooms
The Hotel itself is lovely, lots of old features that you dont see in modern hotels .The glass ceiling in the breakfast room is amazing.The only let down is there are no coffee/tea facilities in the rooms and for the price you would expect it.
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Stayed 1 night in Dec 2023

10/10 Excellent

Merle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful venue. We loved everything about our stay. We'll be back!
Stayed 1 night in Dec 2023

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Nov 2023

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was lovely, didn’t know about the £10 a day parking fee it would have been nice to have prior knowledge but all in all, convenient for town centre and lovely lobby all decorated for Christmas
Stayed 1 night in Dec 2023

6/10 Okay

Rachel

Liked: Cleanliness, staff & service, amenities
Needs an update
Stayed 1 night in Dec 2023

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with friendly staff & excellent service
Stayed 1 night in Nov 2023

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, atmosphere really nice. Overall just superb. ♥️
Stayed 3 nights in Nov 2023

10/10 Excellent

Ann

Stayed 1 night in Nov 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to city centre
Stayed 1 night in Nov 2023

10/10 Excellent

Jayne

Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a good hotel, near to Exhibition Centre The Old Swan Hotel fitted the the bill very well. Reception Staff - pleasant and efficient Dining Staff - pleasant and efficient Bar - no used Public areas clean and well presented Bedroom - good size and clean. Floor tiles in bathroom a little uneven, grouting missing and one tile a bit loose. Parking - plenty of spaces. Exterior of hotel, with weather conditions, lots of leaves on ground - this could be hazardous as they become slippy.- and area of exterior paintwork in front of hotel needs maintenance attention
Stayed 1 night in Nov 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to an eclectic hotel
The hotel is well positioned to enjoy the town, it is historical, not your standardised room and as such all are different. This time we had a strange room, large entry way with a door to either bedroom or bathroom - strange! Comfy bedroom, small bathroom, buffet breakfast uninspiring but ok. Will return…
Stayed 1 night in Nov 2023

10/10 Excellent

Michael Andrew

Travelled with group
Liked: Amenities, property conditions & facilities
Lovely stay after a ball held in hotel which as also excellent. Didnt have time to look round harrogate which is also fantastic as i have done that before.
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ok but a little dated.
This is quite an old hotel. My room was sparse but clean enough. The bed very soft and the pillows a little small. The bathroom was tiny and the drains in the sink and the bath/shower didn't work very at all. Overall it felt a little like going back in time but for the price it was ok.
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break.
We had an enjoyable 3 night stay. The hotel was very comfortable and a good location for exploring Harrogate town centre. We would have liked to have dined in the hotel on one night of our stay unfortunately we underestimated how busy the hotel might be and the night we wanted was fully booked. Otherwise all our needs were met. I also noted that staff were very attentive and offered appropriate support to other guests who had disabilities.
Stayed 3 nights in Nov 2023

8/10 Good

Hannah

Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in room 149 and we had noise from the kitchen most of the night and in the morning. Bathroom sink, the plug didnt keep water in. My teacup at breakfast was dirty. The breakfast was great, lots of choice and very tasty. Bed was comfortable. All staff were very efficient and friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 2 nights in Oct 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were welcoming, friendly and helpful.
Stayed 1 night in Oct 2023

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Good central option
Good hotel. Excellent location. Whilst not luxury, perfectly OK. Quiet room at the back of the hotel. £10 parking not too bad considering very difficult to park in Harrogate. Didn't eat there so can't comment on the food but walkable to loads of good restaurants.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
OK
Our stay was ok, nothing exceptional, I was disgusted at being charged £10 to park my car, don’t know if this is the normal these days, just seems a rip off to me, as was the £30 breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel I would stay again. Also well presented lounge areas
Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Lee

Disliked: Property conditions & facilities, room comfort
More Blackpool than Harrogate!
Stayed here for 1 night for evening in Harrogate and expected good things, give the reviews and pictures. Hotel itself was nice but the room was an utter disappointment. in a few words it is very tired, give the £160 price I was expecting something nice. Not an old carpet, double bed, soulless room, peeling paint and a broken sink. Shame as the breakfast and staff are lovely.
Stayed 1 night in Sep 2023