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Reviews of Holiday Inn Express - Harrisburg East, an IHG Hotel

3 out of 5
Holiday Inn Express - Harrisburg East, an IHG Hotel
4021 Union Deposit Road, Harrisburg, PA

Reviews

7.8

Good

Rating 10 - Excellent. 422 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 77 out of 1002 reviews" "
Rating 2 - Terrible. 104 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk people are so welcoming and kind. The room is luxurious for us. Clean and lovely.
Stayed 1 night in May 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in May 2024

10/10 Excellent

Erlinda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I like the clainess of the rooms and the warm welcom by the Receptionist
Stayed 1 night in May 2024

10/10 Excellent

gordon

Liked: Cleanliness, staff & service, property conditions & facilities
ccvvgvvvgg
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice location, clean property.
Stayed 1 night in May 2024

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't be more impressed with the outstanding customer service provided by José at the front desk during my check-in process. José's attention to detail, warm demeanor, and genuine care for guests truly made my stay memorable. From the moment I stepped into the hotel lobby, José greeted me with a friendly smile and a warm welcome. His professionalism and knowledge were immediately evident as he efficiently guided me through the check-in process, ensuring a smooth and hassle-free experience. What truly set José apart was his exceptional listening skills. He took the time to understand my needs and preferences, going above and beyond to accommodate any requests I had. His genuine interest in making my stay comfortable was evident in the personalized recommendations he offered, whether it was nearby attractions, dining options, or even specific amenities within the hotel. José's attention to detail was impeccable. He provided me with clear and concise information about the hotel's facilities, operating hours, and the various services available. He even took the time to explain the safety protocols in place, making me feel secure and well-informed during my stay. Throughout my interaction with José, he displayed exceptional patience and professionalism. He answered all my questions with enthusiasm, ensuring that I felt valued as a guest.
Stayed 1 night in May 2024

8/10 Good

Sloan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good, booked a King but got a double... we survived!! lol! Staff were nice, tried calling ahead to let them know that we were checking in late but ended up having to leave a voicemail.
Stayed 1 night in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly person at desk. Clean, comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Brittny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, breakfast was a little dirty
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the beds are to high.
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Average
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Paid for and immediately left the Days Inn 10 minutes away inHarrisburg. For a few dollars more, this hotel was night and day to the Days Inn.
Stayed 1 night in Apr 2024

10/10 Excellent

Irmarie

Stayed 1 night in Apr 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place , amazing location Friendly and accommodating staff
Stayed 1 night in Mar 2024

8/10 Good

Claude

Stayed 1 night in Apr 2024

10/10 Excellent

Basavaraj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Landrum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. In a decent location. Staff was great! Especially the woman making breakfast! She went out of her way to make sure that my husband and I were taken care of and happy.
Stayed 1 night in Mar 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
All excellnt
Stayed 1 night in Mar 2024

4/10 Poor

Kimberlee

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
No refrigerator in the room, I had medicine that needed to be stored in a refrigerator. I read online that the room had a refrigerator that was false advertising. Staff wouldn’t change my room even after I explained my situation and offered to pay more.
Stayed 1 night in Mar 2024

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
The elevator was on the Fritz the first day so now housekeeping services. I had to go to the front desk to get towels. Then the second day all towels taken by housekeeping but no new ones replaced. Went to front desk again they said they were short on towels. The guy says I can give you pool towels but not big ones. He went back and said I found "regular " big ones but they weren't that big to begin with. Stay was okay but not great by any means.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Amenities
Great location, close to many eating options. Room was excellent with a great bed.
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was good, comfortable beds. Need another elevator. Have to wait to much.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay?
Stayed 1 night in Mar 2024

10/10 Excellent

Luisa, Miller Place

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who checked us in Tuesday night 3/5 and 3/8 was so personable and went out of his way to make us feel welcome. He remembered we were visiting our daughter and asked how our trip was! So nice
Stayed 1 night in Mar 2024

6/10 Okay

Michelle

Travelled with family, Business traveller
The front desk people were very nice, which is one of the only reasons I am giving 3 stars.. The beds were good also, but rooms were horrible because of poor lighting and almost none of the outlets worked.
Stayed 2 nights in Mar 2024

10/10 Excellent

Bella

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing here, Jose was so nice and accommodating. I had my service animal with me and Jose made sure we had the biggest room possible and made sure it was an accessible one. My only complaint is that the bed was not incredibly accessible for it being an accessible room. Breakfast was great though and I thoroughly enjoyed my stay. The room was very clean as well.
Stayed 1 night in Mar 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Antoinette

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and convenient location.
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Sheri

Travelled with partner
Property was very quiet and peaceful. Convenient with many restaurants nearby and right off of I-83.
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful all the way around
Hotel was beyond amazing! Jose at the front desk was more the awesome when it comes to customer service!
Stayed 1 night in Feb 2024

6/10 Okay

Todd

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

janyha

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Everything was really good. Clean room, price right and breakfast was really good. There are some bad reviews, but I don't see it. Good job, and thank you.
Stayed 1 night in Feb 2024

8/10 Good

Elizabeth, Saylorsburg

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like they have breakfast, I just wish there were more options for vegans. The treadmill was in Spanish, so I could not use it. The rest of the workout equipment was good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Joshua

Stayed 3 nights in Feb 2024

6/10 Okay

Courtney

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Imani

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Nakia

Stayed 1 night in Feb 2024

10/10 Excellent

DEBORAH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and beds were very clean and comfy
Stayed 1 night in Feb 2024

8/10 Good

Karen, indianapolis

Liked: Cleanliness, staff & service
A strange woman approached my vehicle while I was exiting.
Stayed 1 night in Dec 2023

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location gives IHG a bad reputation.
Stayed 1 night in Jan 2024

8/10 Good

Judith, State College

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024