10/10 Excellent
Chris
10 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't be more impressed with the outstanding customer service provided by José at the front desk during my check-in process. José's attention to detail, warm demeanor, and genuine care for guests truly made my stay memorable.
From the moment I stepped into the hotel lobby, José greeted me with a friendly smile and a warm welcome. His professionalism and knowledge were immediately evident as he efficiently guided me through the check-in process, ensuring a smooth and hassle-free experience.
What truly set José apart was his exceptional listening skills. He took the time to understand my needs and preferences, going above and beyond to accommodate any requests I had. His genuine interest in making my stay comfortable was evident in the personalized recommendations he offered, whether it was nearby attractions, dining options, or even specific amenities within the hotel.
José's attention to detail was impeccable. He provided me with clear and concise information about the hotel's facilities, operating hours, and the various services available. He even took the time to explain the safety protocols in place, making me feel secure and well-informed during my stay.
Throughout my interaction with José, he displayed exceptional patience and professionalism. He answered all my questions with enthusiasm, ensuring that I felt valued as a guest.
Chris
Stayed 1 night in May 2024