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Reviews of Grand Cititel Hanoi Hotel & Spa

4 out of 5
Grand Cititel Hanoi Hotel & Spa
13B Tong Dan, Hoan Kiem District, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 147 out of 174 reviews" "
Rating 8 - Good. 16 out of 174 reviews" "
Rating 6 - Okay. 6 out of 174 reviews" "
Rating 4 - Poor. 2 out of 174 reviews" "
Rating 2 - Terrible. 3 out of 174 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Cuong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is OK for the price , staffs are very helpful and friendly , great breakfast and great location ,Hoan Kiem Lake ,Old Quarter ,walking street and lot of attractions are in short walking distance from the property. But this is not a 4 star hotel as they advertise as well as no laundry facility in the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping staff did a fantastic job of keeping my room clean and tidy throughout my stay.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offered excellent value for money. The price was very reasonable for the quality of the accommodations.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a great selection of amenities, including a fitness center, and spa.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was amazing! There was a wide variety of delicious food to choose from.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had as wonderful ambiance. It was both stylish and relaxing.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and well-appointed. The bed was incredibly comfortable, and the amenities were all top-notch.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel was perfect. It was close to all the attractions I wanted to see, but also quiet enough to get a good night's sleep.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was impeccably clean and well-maintained. It was clear that the staff take a lot of pride in their work.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were incredibly friendly and helpful. They made me feel welcome and went above and beyond to ensure I had a great stay.
Stayed 1 night in May 2024

8/10 Good

Cecilia

Very good
Stayed 4 nights in May 2024

10/10 Excellent

Reegan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Always happy to help. I felt very safe my entire stay there and the breakfast was quite good.
Stayed 2 nights in May 2024

10/10 Excellent

Johan, Santa Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast great. Friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is small gallery at the lobby and restaurant where they put many beautiful oil-painting on the wall that may attract you.
Stayed 1 night in Apr 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprise me, the rooms were clean and comfortable enough for a quiet good sleep. The location was also excellent with many attractive tourist places and restaurants nearby. I highly recommend you to try.
Stayed 1 night in Apr 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long and tired flight, we had a quite good sleep at Suite City View room. The next day, breakfast buffet at the hotel was amazing with variety choice of food including beef noodle and western food. Thanks to the hotel staff named Dieu Linh, who helped me choosing Ao Dai for my photoshoot at Trang An, Ninh Binh tour that day.
Stayed 1 night in Apr 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there with group of friends. We stay ad Grand Deluxe room which is large and tidy. The next day we wanted to see water puppet show, the receptionist help to show us the way and it was so close to the hotel that we could go by walk. So amazing!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect for business travel. They support printing service, business center was open 24/7 with large table to work on. Hope will be back for the next trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was child-friendly. My kids loved the play at the lobby area and the staff was very patient with them. Breakfast is good with plenty of choice for my kids.
Stayed 1 night in Mar 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a charming, boutique feel. It was a refreshing change from the usual chain hotels. Promise to be back again once day!
Stayed 1 night in Mar 2024

10/10 Excellent

Ivy Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers beautifully appointed rooms that are a perfect blend of comfort and style. The staff is incredibly passionate about providing excellent service. The on-site art gallery is a delightful surprise, showcasing a variety of stunning pieces.
Stayed 1 night in Mar 2024

10/10 Excellent

Raynald Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredibly nice!
Stayed 3 nights in Apr 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms Hoai is very nice, she's so kind and beautiful. She is feel free upgrade room for me. My room is so clean, large and cozy. Special recommended the service of this place. Will visit next time with me.
Stayed 1 night in Mar 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in a great part of the old quarter, friendly caring staff , who go out of their way to help you .
Stayed 1 night in Mar 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, good street, great location and very helpful staff. Breakfast was quiet and made for a good start to the day. Thank you very much for looking after us so beautifully.
Stayed 1 night in Mar 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice experience we had at the hotel. The staff were super friendly and helpful.They helped us book a very last minute private tour to Ninh Binh with pickup and drop off at hotel, they also kept our room when we did a one night cruise trip. I give this hotel full marks.
Stayed 1 night in Mar 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful. Someone always there to open the door and grab any bags. Restaurant staff sweet and ready to help in any way. Booked tour at reception and it was so easy. Room was comfy.
Stayed 1 night in Mar 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, keen to ensure we enjoyed Hanoi and had an enjoyable visit. They assisted with recommendations on places to visit, airport transfers and special treats. All staff from reception to restaurant, cleaning team to security had a positive impact on our experience. We were made to feel valued guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really optimal: we visited the whole city within walking distance from the hotel but it was still quiet. Very close to the central lake with the red bridge; that whole area is closed to cars from Friday to Sunday which is super nice to wander around. Rooms are large, comfortable beds, good A/C. Great breakfast buffet including eggs prepared as you wish. Very friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Zulianah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, recommended for sure. Full buffet breakfast in the morning included in our stay. Might have been part of our tour package. Good access to old down town restaurants and shops
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had been recommended to us by a fellow traveller for its outstanding customer service and we were not disappointed. The room was extremely clean and comfortable and had everything we needed. Breakfast was delicious with a large choice. A very convenient location near Hoan Kiem lake. The stand out was the welcome from staff from the porters to the receptionists to the servers and cleaner.
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really satisfied with the hotel, especially with the Staff. We had a warm welcome. They are informed and very helpful. The hotel is location in Hanoi Old Quater, everything is nearby. The room is well equipped. We highly recommend the hotel and wish to come back again!
Stayed 1 night in Mar 2024

10/10 Excellent

Simranjeet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is walkable to few of major attractions. Rooms are comfortable and clean. Breakfast served was very good. I was charged 23 usd for airport pickup, which i feel was too much as compared to grab rates.
Stayed 2 nights in Mar 2024

6/10 Okay

Iulian

Travelled with partner
Liked: Cleanliness, staff & service
The property is walking distance to Hoàn Kiếm Lake. Good breakfast. It is not a 4 star hotel for sure. Price/quality ration ok.
Stayed 4 nights in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the friendliest and most accomodating hotel we stayed in! Linh was extremely helpful with everything! He helped with with everything from checking in, to services! Breakfast buffet had extensive options to accommodate everyone. Easy walking distance to attractions near Hoan Kiem Lake.
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the location is great you get a quiet and safe area close from the old city center by walk. Staff was super friendly and thanks to Duoc. We had a private car to the airport for a competitive price.Also special thanks to Duc for keeping our luggage safe and being nice.Even gave us water and a facial mask for our travel!
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at The Grand Cititel Hotel Its super stylish, clean and very nice!.The food is fresh, healthy and tastes perfect! A special thanks goes to Linh - the Manager. He is helpful and kindness.
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a central location with many restaurants and bars within walking distance. The hotel itself is very modern and new. The room was spacious, with an extremely comfortable bed and had a big bathroom with separate bath and a walk in shower. The staff were fantastic and most helpful. We arrived late at night and so hungry. However the reception staff asked us what food we wanted and ordered it in for us, which was very welcome. Breakfast was varied and plentiful.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay with clean room and good amenities. The breakfast quality was very good. The staff of the hotel was very supporting throughout the stay. Overall it was a wonderful experience at the Gand Cititel Hotel. I decided that I will be the one and only hotel I would stay whenever I visited Hanoi in the future.Thank you once again for a wonderful stay and will be back soon.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fist time staying at Grand Cititel Hotel in Hanoi and I’m very happy with the staff and their service. Though the front area is large but I always feel welcome and pleasant because the receptionists take very good care of me. Mr. Linh General Manager welcome me every time I stayed here, impressive of her hospitality!
Stayed 1 night in Mar 2024

10/10 Excellent

Madhur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and extremely comfortable bed. Very nicely furnished and laid-out. Very good service and excellent breakfast. Lovely hotel in a good position. A place of cool calm in a noisy, bustly city. Hanoi can be quite a headache in some ways, and a lovely hotel to retreat to is crucial.
Stayed 1 night in Feb 2024

10/10 Excellent

Madhur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful,centrally location,service by the staff was excellent. Breakfast was included. Rooms were roomy and clean and beautiful. Anything you wanted the staff was there to make sure you got it! I can’t say enough about the service from everyone at the Grand Cititel,we will be back next year and stay at here.
Stayed 1 night in Feb 2024

10/10 Excellent

Madhur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel! The decor, cleanliness, location and food were all terrific. But it was the service that impressed me the most! Everyone behind the desk or serving food was so kind, friendly and helpful! They were even gracious enough to help me practice my Vietnamese with them! I’d like to especially thank Mr. Duoc for their excellent service and kindness!
Stayed 1 night in Feb 2024

10/10 Excellent

Madhur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable and the ensuite bathrooms both contained the walk-in showers. The beds were extremely comfortable as were the pillows. Toiletries were provided. Tea and coffee facilities were provided in the rooms. The WIFI was good and the rooms were quiet. I had the full breakfast, which was reasonable without being marvellous & there was plenty of space in the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Madhur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel in an excellent location. You can walk absolutely everywhere. Central in the busy city of Hanoi. Breakfasts were extensive in selection and food was delicious. The staff were lovely and we're willing to help with queries. Would absolutely return.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time I am staying at this hotel. I was very impressed with the room and the hotel decoration. It is very beautiful. I had breakfast in the morning and the food is excellent. I will definitely be back soon and stay longer. This way I would be able to enjoy the hospitality of the hotel and give better feedback.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a great location close to the old town of Hanoi. The room was well appointed, though the only negative was the slightly unusual layout with a very large arm chair blocking my side of the bed. Our breakfast was included and was a mix of buffet and a la carte options.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice hotel super well situated in the city. Many walking places to go. And the service the people amazing. The design of the lobby and the rooms are amazing. The breakfast is pretty good.
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and comfortable hotel with a decoration constantly renewed following the seasons. Service is impeccable and the breakfast offers a large variety of Vietnamese and western dishes. An amazing place perfect for relaxing after a busy day...
Stayed 1 night in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at hotel. The hotel is beautiful and the rooms were luxurious down to the last details. The location is great for being able to walk and explore the city while not feeling too busy - it felt like a welcome refuge from the bustle of Hanoi. Finally, the staff went above and beyond to accommodate a trip to Sapa. We will certainly stay here again on future trips to Hanoi.
Stayed 1 night in Mar 2024