Deluxe Room, 2 Double Beds | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
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Reviews of Portsmouth Marriott Hotel

4 out of 5
Portsmouth Marriott Hotel
Southampton Road, Portsmouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Party in the adjoining room 02:00-04:00 with a lot of people and some awful music.
Stayed 2 nights in Apr 2024
Response from FD on 16 Apr 2024
Dear Jason,Thank you for your recent stay and for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise from the adjoining room during your stay. We hope to have the opportunity to welcome you back to the hotel in the future, providing you with a more enjoyable experience.Kind regards,Portsmouth Marriott Hotel

8/10 Good

Surajit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, quiet
Stayed 1 night in Mar 2024
Response from FD on 31 Mar 2024
Dear Surajit,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback and hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 Excellent

Saakshi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Reception team was very professional and helpful. Thanks for all the help and will visit soon.
Stayed 2 nights in Mar 2024
Response from FD on 29 Mar 2024
Dear Saakshi,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott Hotel

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from FD on 14 Apr 2024
Dear Paul, Thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback and hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here many times. Rooms are very clean, large and well furnished. They have also recently been decorated. We had breakfast at the hotel - it is fully self service and there are plenty of options to choose from. Staff were friendly and checking was smooth. Parking is charged at £5 per night.
Stayed 1 night in Mar 2024
Response from FD on 23 Mar 2024
Dear Julie, thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay here. Definitely the best hotel in the area. Staff were friendly, rooms clean, modern and spacious. We had a bar meal early evening which was delicious and the breakfast was hot, vast and plentiful.
Stayed 1 night in Mar 2024
Response from FD on 23 Mar 2024
Dear Denise, thank you for your recent stay and for taking the time to write a review. We appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

8/10 Good

Tarunkumar, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FD on 24 Mar 2024
Dear Tarunkumar,Thank you for choosing the Portsmouth Marriott Hotel for your stay and for taking the time to write a review. We greatly appreciate your feedback and look forward to welcome you back to the hotel in the near future.Kind regards,Portsmouth Marriott Hotel

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in this hotel, found the service, rooms and facilities very good, plenty of attentive staff always on hand, especially at breakfast time, very impressed.
Stayed 4 nights in Jan 2024
Response from Front Office team on 9 Feb 2024
Dear Mike,Thank you for your recent stay and for taking the time to write a review. We greatly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office team on 9 Feb 2024
Dear John,Thank you for taking the time to review your stay with us, we really do appreciate it. We hope to welcome you back in the near future.Kind regards, Portsmouth Marriott team

10/10 Excellent

Ramon, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attended a function 06.02.2024 and stayed in this hotel. Hotel staff excellent. Room AC noisy and furniture’s a bit outdated. Other than that, Kia, the receptionist very nice and professional.Banqueting manager and staff excellent and food serve on the function, very nice and tasty. Compliments to the chef. Hotel has a free parking for residents which is a plus.
Stayed 1 night in Jan 2024
Response from Front desk on 15 Feb 2024
Thank you for your kind words. We certainly appreciate your valuable feedback. Our goal has always been to provide our guests with the best hospitality service and accommodation. We hope to welcome you back in the near future. Kind regards, Portsmouth Marriott Hotel team

6/10 Okay

Ian

Travelled with family
Liked: Staff & service, property conditions & facilities
Christmas Stay
Staff exceptionally helpful cannot fault . Unfortunately attention to detail lacking , in lift posters spelling / grammer mistakes. Cobwebs & build up of dust on wall lights in restaurant, beds too soft after 4 nights stay backs ached. General ambiance of bar area more like airport lounge . Hotel generally and room specifically far to hot ,( even with air con on full blast could not get room cool enough. )
Stayed 4 nights in Dec 2023
Response from Front desk on 15 Feb 2024
Thank you so much for your feedback, we apologise for the inconveniences and will pass it on to the management teams. We use feedback to continuously make changes to our service to improve the guest experience. We hope we get the opportunity to welcome you back to the hotel in the future.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Front desk on 15 Feb 2024
Thank you for choosing the Portsmouth Marriott Hotel for your stay. We appreciate your feedback and look forward welcome you back in the near future.

6/10 Okay

Nikita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked upto reception and one receptionist was stood deeply engaged with looking at herself on her phone camera - really bad first impression. I could have walked in on fire and she wouldn’t have looked up! Woman who actually checked us in was fine. Room nice. Woken up in night by noisy people coming back from party downstairs- maybe put all those guests on same floor?
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and lovely rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Andie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and plaeasant dining options
Stayed 1 night in Nov 2023

10/10 Excellent

b

Stayed 1 night in Nov 2023

2/10 Terrible

Tuan

Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

2/10 Terrible

Dominic

Stayed 1 night in Nov 2023

10/10 Excellent

Nutcha

Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficent reception staff. We were tired after a long day travelling and our room was comfortable and well equipped. We didnt quite manage to work out the temperature setting in the room but we were cosy enough under the duvet. Excellent breakfast in a very busy dining room but well managed by the staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Ceril

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Second stay at Cosham Marriott. Excellent for cleanliness, facilities and room comfort. Staff knowledgeable and helpful, breakfast choice really good too. Would recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is second time I stayed here. Absolutely Five Stars Service. Meals scrumptious, omg, so yummy… leisure centre so relaxing… area safe, just off motorway, plenty if parking. Staff proffessional
Stayed 1 night in Oct 2023

6/10 Okay

Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parts of the hotel were too hot.
Room was fine, but hallways and lifts were HOT. I was trying to get downstairs to check out, and was pouring sweat by the time I got to the lobby.
Stayed 1 night in Sep 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Check-In. Friendly staff member. Parking was easy.
Stayed 1 night in Sep 2023

2/10 Terrible

Dalit

Stayed 1 night in Sep 2023

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find when heading to Portsmouth and a short journey to the port
Stayed 1 night in Sep 2023

10/10 Excellent

eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Hayley

Stayed 1 night in Sep 2023

10/10 Excellent

Wai Kuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service in dining and bar area was very very poor Hotel was clean and tidy Didn't appreciate a call from reception at nearly 11pm regarding the bill from dinner i had already paid
Stayed 2 nights in Sep 2023

8/10 Good

Atsuko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay for my business trip.
I found the room equipped and prepared to the high standard as you would expect from this group. And the rate was very reasonable.
Stayed 4 nights in Aug 2023

10/10 Excellent

JAYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night before a very early ferry sailing. Easy parking, helpful staff and a decent meal. A few minutes drive from the Brittany Ferry terminal.
Stayed 1 night in Aug 2023

2/10 Terrible

Carl, Stanley

Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good service. Breakfast was excellent. Dining options were great. Good value for money. Very comfortable.
Stayed 3 nights in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

E F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff welcoming and helpful. Room had a slight smell of damp but nothing horrid. TV had basic channels. and no smart features. Room service was fine, not cheap. It was a practical solution for our purpose. Not great value for money, but there were no family rooms elsewhere despite booking very early.
Stayed 1 night in Aug 2023

6/10 Okay

Claire

Travelled with family
Liked: Cleanliness
Was our go to hotel but not any more.
The Marriott was always our go to hotel in Portsmouth, especially as it had a pool and stayed at least 12 times over the years. After not staying since Covid, we thought we'd try again. Not any more though. Pool gone and now had ugly green tall tarpaulin around it. Staff were friendly enough on reception. Restaurant didn't seem to understand our order and that our bill was wrong and automatically added 12.5% service fee. We didn't even get a bill at our table. All felt very rushed.
Stayed 1 night in Aug 2023

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool was closed TV system went down Could not charge drinks to room Restaurant choice was limited and expensive
Stayed 3 nights in Aug 2023

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here, in what is a good quality hotel, marred by a couple of annoyances. The rooms were nice, the breakfast was very good (and not too pricey) and location wise it was great. The hotel is clean, smart and the staff all seemed friendly and helpful. Some things stopped it from being a five star review however… In our room, the AC was abysmal and even on its lowest setting didn’t feel like it was blowing out anything. It was a warm evening and all of us had restless sleep as a result. Wi-Fi was a bit of an annoyance, not working at all for us, and took a call to a friendly reception worker to sort. Finally, one of the room maids tried to get in our room at about 7.45am, which is the first time I’ve ever had this happen. Luckily we had the chain on, else she’d have been walking into a room with children still asleep. Overall a nice hotel however, and I would return.
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Stayed 1 night in Aug 2023

8/10 Good

Susan

Liked: Cleanliness
Electric chargers were broken. Receptionist at check in was more interested in her filing than greeting us but location suits me
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Stayed 1 night in Aug 2023

10/10 Excellent

Amit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable family room for parents with two kids. Breakfast spread was fabulous and we thoroughly enjoyed our stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Stayed 1 night in Aug 2023

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for motorway, Port Solent and Central Portsmouth
Stayed 1 night in Aug 2023

8/10 Good

JAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel for a business stay
Stayed 1 night in Aug 2023