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Reviews of DoubleTree by Hilton Hotel Southampton

4 out of 5
DoubleTree by Hilton Hotel Southampton
Bracken Place, Chilworth, Southampton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 79 out of 158 reviews" "
Rating 8 - Good. 37 out of 158 reviews" "
Rating 6 - Okay. 21 out of 158 reviews" "
Rating 4 - Poor. 11 out of 158 reviews" "
Rating 2 - Terrible. 10 out of 158 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff was lovely the hotel is well maintained and clean The staff were all very helpful and friendly towards us nothing was any bother to them Their is nothing to not like really
Stayed 1 night in Apr 2024

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bedroom was clean and bed was comfortable but reception staff were disinterested. There's a charge for parking your car (even for Hilton Honors members). WiFi was tediously slow and borderline unusable (don't expect to be able to access social media let alone stream content).There are better hotels in Southampton.
Stayed 1 night in Mar 2024

10/10 Excellent

Kim, La Mesa

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visiting our son at uni. Staff were excellent friendly and very helpful. Would return
Stayed 2 nights in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Jason,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again in the not too distant future.Kind regards,Jack M - Operations Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, relaxed feel, good car park. Very convenient for the centre
Stayed 2 nights in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Jane,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

4/10 Poor

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The coldest hotel room I’ve stayed in for a long time. The in room heating system didn’t work and although I had a heater brought to the room by helpful and friendly staff; it didn’t really have the capacity to heat the room. The corridors were warmer than my room and the thin duvet on the bed meant I slept with my clothes on in order to stay warm! I would have mentioned it but upon checking out I wasn’t asked how my stay was and to be fair the person on duty didn’t seem to have any interest in me as a guest and took forever to print out a receipt for my stay! It’s a great shame as the hotel is otherwise nice but I wouldn’t stay here again unless it was warmer weather !
Stayed 1 night in Mar 2024
Response from Operations Manager on 24 Mar 2024
Dear Alison,Thank you for sharing your experience. I'm sorry to read you experienced an issue with the heating during your stay. I sincerely hope we will have the opportunity to welcome you back in the not too distant future.Kind regards,Jack M - Operations Manager

2/10 Terrible

Keith

Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Keith,I'm sorry to see we didn't get it right this time. I sincerely hope we will have the opportunity to welcome you back in the near future and demonstrate our usual high standards.Kind regards,Jack M - Operations Manager

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was so clean great value for money
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Hannah,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back again soon.Kind regards,Jack M - Operations Manager

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good facilities and comfy rooms. Easy to get to.
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Jacqueline,I'm delighted to read you enjoyed your recent stay and I sincerely hope we will have the opportunity to welcome you back to the hotel in the not too distant future.Kind regards,Jack M - Operations Manager

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the prebooking was easy, which made check in super quick
Stayed 1 night in Feb 2024
Response from Operations Manager on 24 Mar 2024
Dear Chris,Thank you for sharing your experience. I'm pleased to read you enjoyed your stay overall and I hope we can welcome you back again soon.Kind regards,Jack M - Operations Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on 24 Mar 2024
Dear Michael,I'm pleased to read you enjoyed your stay overall and I sincerely hope we will have the opportunity to welcome you back in the near future.Kind regards,Jack M - Operations Manager

10/10 Excellent

JANET

Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we've stayed in a DoubleTree by Hilton, although stayed in Hilton hotels many times, very impressed. Extremely smart, inviting and roomy foyer and overall. Very welcoming and helpful staff throughout. And our room was great value for money. Wonderful location and convenient for the Cruise Terminal.
Stayed 1 night in Jan 2024

6/10 Okay

Sheila

Business traveller
Liked: Staff & service
Not 'upscale' as described
I stayed for just one night for business. There was only 1 person on reception at 4pm so had to queue awhile to check in. Room was nice and spacious, bed comfy and lovely soft pillows were provided but the room was cold. I turned up the heating using the controller on the wall (to 23C for fast action) but no warm air came out of the vents. I tried several more times, eventually turning it up to 29C to see if that worked, but no, still tepid air. Eventually I went to bed to keep warm (and listened to a low background hum of equipment running in the background, not my heating fan as that was off because of the cold air being blown out). Overnight temperatures outside dropped to -3C and the room was really cold at 6:30am but still would not respond to turning up the temperature control. Had to stay in the bathroom after a very hot shower to stay warm (and there was black mold around the shower sealant that needs to be sorted out). However, food was good and staff very friendly & helpful - no complaints there; but on balance, probably wouldn't stay there again.
Stayed 1 night in Jan 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good proximity to the university
A hotel that does what it needs to and at a good price. It’s dog friendly but not ‘doggy’. Service is always polite and friendly with a welcome cookie! Third time we’ve stayed.
Stayed 1 night in Jan 2024

6/10 Okay

Gareth

Stayed 1 night in Jan 2024

4/10 Poor

Mark

Stayed 1 night in Jan 2024

8/10 Good

ANDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfy hotel.
Great hotel, perfect to see our son who lives a mile away. Staff were welcoming and friendly. Plenty of parking at £5 a night. (Never like paying for parking, but a least it was reasonable) room was big, well equipped and well decorated. Bed was excellent. Minor issues, no hot water on arrival which wasn't sorted. Was piping hot in the morning. Breakfast, there was plenty. Unfortunately it was cold. Note to self, get up earlier. We still had a grat stay.
Stayed 1 night in Jan 2024

10/10 Excellent

stephen

Travelled with partner
Excellent room Great stay Just would of liked water in the room
Stayed 1 night in Jan 2024

8/10 Good

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree Hilton
A very nice comfortable however the room was very cold & i couldn't get the heating to work
Stayed 1 night in Jan 2024

4/10 Poor

Khalid

Disliked: Staff & service, property conditions & facilities, room comfort
Cold room, faulty heating and no solution
Our room heating did not work. It took someonw over 3 hours to come and check and acknowledge that there was somethjng wrong. Then they took another 2 hrs to try to fix while we waited in cold room until after midnight. An angineer then brought a broken leg oil based plug in radiator that was not suffice for the room size. Thr reception said we cannot change room as fully booked. It was overall awful to also learn that this was ongoing issue with this hotel rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

savita

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful property, really nice staff and overall good experience.

10/10 Excellent

Marie Joyce

Stayed 1 night in Jan 2024

8/10 Good

Nic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect pit-stop for the night. Comfortable room in a smart hotel with friendly and helpful staff in a very convenient location.
Stayed 1 night in Dec 2023

4/10 Poor

Jim

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Lucy

No bath
Disappointed that there was no bath after being advertised as such
Stayed 1 night in Dec 2023

8/10 Good

Thavanesan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jade

Stayed 1 night in Dec 2023

8/10 Good

Manish

Business traveller
Liked: Cleanliness
Room was nice although making ip the room was hit and miss during my 4 night stay. Bins weren’t emptied (despite being full) and coffee cups not cleaned out on most days. Beware of the parking charges as these were highlighted when checking in and I only noticed the charge on the bill when checking out.
Stayed 4 nights in Dec 2023

10/10 Excellent

anwar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the 10 out of 10 review

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for you review

6/10 Okay

Chris

Liked: Staff & service
Average at best!
It’s what is says on the tin! It’s basic and that is reflected in the competitive price. If you want somewhere to get your head down and maybe a pint or a glass of wine then this works. The food is as basic as it gets, try to avoid if you can.
Stayed 1 night in Dec 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your review and we appreciate your comment with regards to food as we look to review our offering in 2024

10/10 Excellent

Savio

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the 10 out of 10 rating

6/10 Okay

Fran

Travelled with family
Liked: Cleanliness
We had a problem with our dinner order, in that it didn't process through to the kitchen. Staff were kind and very apologetic and sorted a refund immediately, we were too exhausted after traveling from NZ to wait any longer.
Stayed 1 night in Dec 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the review and for your understanding with the technical error in your order

10/10 Excellent

ADRIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the 5 star rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
We enjoyed our stay at this Hotel, the room is very spaciouse and quiet, the staff are very helpfull and friendly, but they need a new toaster in the Resturant its very slow as it only toast the bread on oneside, also the Mushrooms were overcooked and shriveld, overall a nice stay.
Stayed 2 nights in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your review and helpful comments, we're pleased that the team made this a positive stay overall

2/10 Terrible

Anthony

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Breakfast was the worst I have had in years. Breakfast service also terrible.
Stayed 1 night in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your feedback and we are sorry that we let you down at breakfast on this occasion

10/10 Excellent

Luana

Stayed 2 nights in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the 5 star review

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your review

8/10 Good

Nora

Stayed 1 night in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the review

6/10 Okay

massimo

Business traveller
Liked: Cleanliness, staff & service
just ok, not for dinner
Business stay, quiet area, parking ok, easy access. Staff friendly The restaurant for both breakfast and dinner is well below standard.
Stayed 2 nights in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your review and glad that the team made a positive impression, with apologies that the food did not make the mark.

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the 10 out of 10 rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food let’s it down a little.
Everything excellent except food, not what you’d expect from hotel with Hilton backing. Be aware also there is a £5 fee to park your vehicle. Would stay again but possibly eat in town next time.
Stayed 1 night in Oct 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your review and we appreciate your feedback.

4/10 Poor

Jonathan

Stayed 3 nights in Oct 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for the review

2/10 Terrible

Simon

Disappointing to say the least -
Room wasn’t available on arrival at 4pm despite check in being at 3. About 60% of the menu was unavailable in the restaurant. The impression is the hotel is grossly understaffed - the staff were courteous and apologetic but sorry is just a word - a waste of money at a hotel trading solely on its parent groups name. It was one night away for us as a couple at the hotel where we had our wedding reception 25th are ago. Should have left alone and gone somewhere better - memory now tarnished.
Stayed 1 night in Oct 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Dear SimonThank you for your feedback and congratulations on your silver wedding anniversary. We are sorry that your return visit were not more positive and we would love to see you return for a more enjoyable experience.

10/10 Excellent

MARYAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The DoubleTree by Hilton Southampton Team on 21 Dec 2023
Thank you for your 10 out of 10 rating