Suite | Egyptian cotton sheets, hypo-allergenic bedding, desk, blackout curtains

Reviews of Asperion Hotel

4 out of 5
Asperion Hotel
73 Farnham Road, Surrey, Guildford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 182 out of 353 reviews" "
Rating 8 - Good. 132 out of 353 reviews" "
Rating 6 - Okay. 23 out of 353 reviews" "
Rating 4 - Poor. 9 out of 353 reviews" "
Rating 2 - Terrible. 7 out of 353 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Stayed 1 night in Feb 2024
Response from caroline on 21 Mar 2024
Thanks Jon for the excellent score!!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Great experience with lovely staff and a clean and comfortable room
Stayed 1 night in Jan 2024
Response from Caroline on 22 Jan 2024
We are so happy that you enjoyed your stay with us.Best wishes,Caroline

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single room good enough for short stay
Quick & easy check in Room was quite good enough for a one night stay although maybe not if you were going for a week as there is not a great deal of storage space. Only thing wrong was having to move the desk to use the kettle with what has to be the shortest lead ever made it would not only not reach to the desk when I tried the other plugs it would even reach the ground.
Stayed 1 night in Nov 2023
Response from Caroline on 4 Dec 2023
Good morning Shaun,Thnaks for taking the time to leave your feedback about staying at The Aspreion.You will find the lead for the kettle extends from under the base on your next visit. Our wonderful housekeeping team like to keep everything neat and tidy as possible for our valued guests and we do hope this wasn't too much of an inconvenience for you!Best wishes,Caroline.Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Caroline on 7 Nov 2023
Thanks for the brilliant score and we are glad you enjoyed your stay with usBest wishes,Caroline

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a stopover
Very friendly welcome from Caroline, the manager. She let us leave our luggage there in the morning before check-in time, and it had been taken to our room when we arrived later. The heating in the room/shower room wasn't working, but Caroline immediately found a portable radiator which sorted things out nicely. The hotel was very clean and had clearly recently been renovated and nicely decorated. Perfect for our stopover, and easy to walk into Guildford centre.
Stayed 1 night in Oct 2023
Response from Caroline on 3 Nov 2023
It was our pleasure to welcome you to The Asperion and we do hope you will visit us again.I was happy to help with the maintenance issue and as always we try our best to make our valued guests as comfortable as possible while they stay with us.Kind regards,Caroline.

10/10 Excellent

Denise

Travelled with partner
Liked: Staff & service, amenities
The welcome and breakfast were excellent. It was very quiet and we slept well. The duvet was thin but adequately warm. The deluxe king room was functional nothing fancy and had almost everything we needed. Missing glasses and would be nice to have somewhere to put toiletries etc in the bathroom. The space under the door let light in from the hall all night which could be annoying for some people. Scuff marks on the door and wall could do with painting. The toilet seat was surprisingly very dirty which I mentioned on check-out. Convenient for the town centre and the university. I would stay here again.
Stayed 1 night in Oct 2023
Response from Caroline on 14 Oct 2023
Thanks for taking the time to leave us a great score and some feedback Denise, it was our pleasure to have you to stay with us.We have noted the maintenance issues with our dedicated team and are due to resolve these within the end quarter of this year.We hope to see you both again soon.Best wishes,Caroline.Hotel Manager.

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from Caroline on 12 Oct 2023
Thanks so much for staying with us Stephen and we are so happy you enjoyed your time in Guildford.Kind regards,Caroline.

8/10 Good

p

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Caroline on 12 Oct 2023
Thanks so much Paul for staying with us and we are so happy you enjoyed your visit to Guildford.Best wishes,Caroline.Hotel Manager.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was absolutely wonderful stay very clean and welcoming would come again and recommend to others
Stayed 1 night in Oct 2023
Response from Caroline on 14 Oct 2023
Our team are so happy to hear you enjoyed your stay with us Chelsea and we hope to see you again soon.Best wishes,Caroline.Hotel Manager.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ganny
Very nice hotel in a good location for walking to tow. Excellent services
Stayed 1 night in Sep 2023
Response from Caroline on 3 Oct 2023
Thanks for taking the time to leave us a great review Victoria, very appreciated by all of our team.Best wishes,Caroline.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked for 5nights and were upgraded to the lovely penthouse suite for several nights. Staff and housekeeping adjusted their schedule while we adjusted to the jet lag experienced. Breakfast buffet options were wonderful and available timely. Thank you and highly recommend for all future guests !!!
Stayed 1 night in Sep 2023
Response from Caroline on 26 Sept 2023
We are so happy you enjoyed your stay with us here at The Asperion and we were able to help after a long journey.Hope to see you again soon,Best wishes,Caroline.Hotel Manager

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2023
Response from Caroline on 14 Sept 2023
So happy you enjoyed your stay Daniel.Kind regards,Caroline.

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Caroline on 14 Sept 2023
Great to see you enjoyed your stay with us Heather and we look forward to seeing you again.Kind regards,Caroline.

8/10 Good

Kathryn

Stayed 1 night in Sep 2023
Response from Caroline on 14 Sept 2023
Thanks for leaving us a high score Kathryn and we will hopefully see you again soon.Kind regards,Caroline.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Such a wonderful host. Personal experience and excellent food ! I highly recommend this quaint boutique accommodation.
Stayed 1 night in Aug 2023
Response from Caroline on 10 Aug 2023
Such kind words, Thankyou for staying with us.Best wishes,Caroline.Hotel Manager

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable bed!
very comfortable bed !
Stayed 1 night in Aug 2023
Response from Caroline on 4 Aug 2023
Dear Joanna,Thanks for the great score and staying with us at The Asperion, Farnham road. We are so happy you had a good nights rest!!Best wishes,Caroline.Hotel manager.

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent quality of amneiies, showers, baths, etc.
Stayed 2 nights in Jun 2023
Response from Caroline on 13 Jun 2023
Thanks for the review Khalid and we are so happy you had a great stay with us and we look forward to welcoming you again soon.Best wishes,Caroline

6/10 Okay

mrs moira

Travelled with partner
The convenience for central Guildford and also leaving Guildford. The parking at the property What I did not like was the website was confusing, on reading it initially it led me to believe both parking and breakfast were included, however this proved not to be the case. ONLY if you book direct with the hotel do you get them. This MUST be made cleared, one should not have to scrutinise every word, so I felt rather unhappy at this. I hope this helps other visitors in future The facilities available were confusing, on booking
Stayed 1 night in May 2023
Response from Caroline on 26 May 2023
Dear Moira,Thanks for leaving us your feedback and we will take the time to consider the wording for future guests using a third party site to book with us.As you stated all of our direct reservations do include breakfast and parking and if you wanted to visit us again please do contact our reception team or use our website to reserve your stay.Kind regards,Caroline.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with great showers
Easy to find in a good location. It was compact but comfortable and clean and had everything that we needed. The beds were comfortable and the showers were great. Staff were very friendly and I would be happy to stay here again
Stayed 1 night in May 2023
Response from Caroline on 15 May 2023
What a wonderful review and it was our pleasure to have you stay with us, hope to see you again very soon.Best wishes,Caroline.

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Caroline on 12 May 2023
Thanks for staying with us Frank whilst you were in Guildford and we look forward to seeing you again soon.Kind regards,Caroline.

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A different approach to small hotels, which for us worked very, very well. Would absolutely use an Asperion Hotel again.
Stayed 1 night in May 2023
Response from Caroline on 9 May 2023
Thanks for leaving us a review Wayne and it was a pleasure to have you as our guest.Best wishes,Caroline.

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Caroline on 2 May 2023
Thanks for the high score review Adrian and we are glad you had a great stay with us.Best wishes,Caroline

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great for business and close to transport. Very comfortable ecperience.
Stayed 2 nights in Apr 2023
Response from Caroline on 28 Apr 2023
Thanks for the lovely review Martin and we hope to see you again soon.Kind regards,Caroline.

4/10 Poor

Jeffrey

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was my second time staying at the Guildford Asperion. As my first experience was very positive, I rented two rooms as I had a friend come into town. Upon arrival we were met by the registration employee who was not particularly welcoming. Whilst completing the registration we were informed that our parked vehicles were subject to 10 pounds ($12 or so) per night for parking. This was not listed on the Expedia booking page and was a surprise to me as it was not the case on my first stay at the hotel in 2021. When we questioned the charge the employee shrugged their shoulders and said that the charge was the case for all guests who booked through Expedia and that if we had booked directly there wouldn't be a parking charge. We asked if we could speak to his supervisor to see if there was anything we could do about the charge as we weren't sure whether we still wanted to stay, and at this point the hotel employee said that they couldn't care if we stayed or left and refused to ask his supervisor to come and talk to us. We then tried to pay for the parking with cash but were informed that the hotel is cashless leading to yet another disagreement. At this point we were getting frustrated and the hotel employee then threatened to call the police. We decided in the end to just reluctantly pay the parking cost even though the lack of transparency on Expedia was frustrating. The welcome we received at the Asperion Guildford was atrocious. Note: All other employees were friendly
Stayed 2 nights in Mar 2023
Response from Andrei on 22 Mar 2023
Dear Jeffrey,Thank you for taking the time to share your recent experience with us. We are disappointed to hear that your second stay at our hotel did not meet your expectations, and we apologize for any inconvenience caused by the parking charge.We would like to clarify that the parking charge is listed on our hotel's website and on the Expedia booking page, but we understand that this may not have been made clear to you during the registration process. We apologize for any miscommunication and frustration caused by this.Regarding the behaviour of our registration employee, we are very sorry to hear that they were not welcoming and that they did not provide satisfactory customer service during your check-in process. This is not acceptable and we will be taking steps to ensure that all of our employees are trained to provide the best possible service to our guests.We appreciate your feedback and would like to assure you that we take it seriously. We would like to make things right and improve your perception of our hotel. Thank you again for your feedback and we hope to have the opportunity to provide you with a better experience in the future.Thank you,Asperion Hotel

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome and nice staff throughout
Stayed 2 nights in Feb 2023
Response from Caroline on 27 Feb 2023
Thanks Martin and we are so happy you enjoyed your stay with us here at The Asperion, Farnham road.Best Wishes,Caroline Williams.Hotel Manager

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy, shower was compact but nice. Had a nice sleep here. Staff were welcoming and and friendly. Reception was not manned overnight and there was no info in the room about what to do if I had a problem overnight, but I didn't so I don't know if phoning the main contact line would have got through to anyone. Soundproofing was fairly good - I could hear traffic outside but only quietly, although I could hear something knocking in the wind most of the night, seemingly inside somewhere, although I didn't investigate as it was only minor. Overall, a great price, a nice evening with only minor issues, and I'm pretty happy.
Stayed 1 night in Jan 2023
Response from Caroline on 10 Jan 2023
We are so happy you had a good stay with us Philip.The on-site overnight security for The Asperion can be contacted via the "emergency call point" button located in reception.The printed sheet in all the rooms along with the WiFi code and timings for breakfast and dinner service also has this information for our guests peace of mind.We hope to see you again later in 2023 for another visit.Best wishes,Caroline.

4/10 Poor

Gavern

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was not as advertised, when booking. Had to pay for parking and extra for breakfast.
Response from Owner, Asperion Hotels on 5 Dec 2022
Dear Gavern,Thank you for your review, all of the information/costs are clearly detailed on your chosen booking platform. Although it is frustrating to learn Breakfast and Parking is complimentary when booking directly with the Hotel we are not at fault here as you had all costs clearly displayed when choosing the Hotel.Kind Regards,Daniel

10/10 Excellent

Crystale, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Visited Guildford a few months back from Canada and arrived a bit early from an overnight flight. The staff was so helpful and let us freshen up and leave our bags ahead of our room being ready. Room was cozy and convenient allowing us to explore Guildford.
Stayed 1 night in Apr 2022

2/10 Terrible

Lyn

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No bathroom privacy
The bathroom window was clear glass with no shade or curtain. It could be seen into from the car park and from neighbouring properties. Really uncomfortable.
Stayed 2 nights in Oct 2022
Response from Caroline on 1 Nov 2022
Dear "Anonymous", I am sorry you felt the small window in the bathroom was intrusive without privacy. We hope it would not put you off staying again, perhaps in one of our bigger doubles and not the smallest single we have here at The Asperion, Farnham road. Best wishes,Caroline.

8/10 Good

julian

Stayed 1 night in Oct 2022
Response from Caroline on 1 Nov 2022
Thanks for your high score Julian and we look forward to seeing you again soon. Kind regards,Caroline.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Caroline on 27 Oct 2022
Thanks for taking the time to leave us a high score Simon. We hope to see you again in the future for another stay. Kind regards, Caroline.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and lovely clean, bright, modern room. Just a little noisy when guests return in the evening and use the stairs.
Stayed 1 night in Oct 2022
Response from Caroline on 9 Oct 2022
Dear Sandra, Thanks for taking time to leave us feedback which is always appreciated and we are so happy you enjoyed your stay with us.Best wishes,Caroline.

10/10 Excellent

Anna

Stayed 1 night in Sep 2022
Response from Caroline on 8 Oct 2022
Thanks for leaving us such a high score Anna and we hope to see you again soon. Best wishes, Caroline.

4/10 Poor

sharon

Liked: Cleanliness
Small but adequate room. Breakfast good but had to pay to park my car
Stayed 1 night in Sep 2022
Response from Caroline on 12 Oct 2022
Good afternoon Sharon,Thanks for leaving your review of The Asperion, Farnham road as a third party reservation we charge for both parking and breakfast but if you would like to stay in the future with us please contact one of our reception team and we can organise a stay which included both breakfast and parking charges within the total price.Kind regards,Caroline.

10/10 Excellent

Demi

Stayed 1 night in Aug 2022

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with own parking (though might be cumbersome for big cars to turn around). Near to town and views of the cathedral. Town is about 10-15min walk down hill, so options there for dinner. Train station also within walking distance, and is serviced by council taxis. Around the hotel not so much food options except for nearby convenience store and pub. Dinner is offered on-site but it’s pretty basic. There’s also a laundrette nearby if needed. Overall it was a happy stay and would recommend.
Stayed 4 nights in Aug 2022
Response from Caroline on 17 Aug 2022
Thankyou for taking the time to leave a review Charlie and we are so glad you had a good stay with us while in Guildford and we appreciate the feedback from all of our valued guests. Our location means we are handy for all of the local independant restaurants in the town centre whilst being only a 10 minute walk away. We look forward to welcoming you again in the future and wish you a pleasant journey onto your next destination. Kind regards, Caroline. Hotel Manager.

8/10 Good

Nathan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely new facilities, very clean bathroom and amazingly strong shower! Very hot rooms with no air con but we were experiencing a heat wave and understand air con isn't normally essential. We were moved rooms and provided a fan so really appreciate the help with that! Comfy beds and regular cleaning of rooms, easy parking and we liked the idea of the honesty bar. Bedding had a strange smell of old water like it had been left in the washing machine too long but it was clearly clean. We had breakfast at the hotel and it was very tasty and fresh with local produce, we didn't have an evening meal but the options looked really nice!
Stayed 7 nights in Aug 2022
Response from Caroline on 16 Aug 2022
Dear Nathan, Thankyou so much for the lovely review of your stay here at The Asperion, Farnham road. We do our best to help with guests comfort while they visit us and the current heatwave has proved challenging to say the least!! We hope to see you and your partner here again in the future. Best wishes, Caroline. Hotel manager.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value.
We booked a small double and that’s what we got and were entirely satisfied with it. The small bathroom and shower were in very good condition and nicely decorated as was the bedroom. Breakfast was offered but we were visiting a family member and therefore didn’t take this option.
Stayed 1 night in Aug 2022
Response from Caroline on 9 Aug 2022
Good morning Alan, Thankyou for taking the time to leave your review, all feedback is appreciated and hopefully we will see you again in the future so you can try our freshly cooked breakfasts. Kind regards, Caroline.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Caroline on 18 Jul 2022
Thanks for the score of your stay here at The Asperion, Farnham road and we hope to see you again in the future. Kind regards, Caroline.

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find.
More of a B&B than a hotel but don't let that put you off. Have stayed many times and all the staff are very friendly, walk you to your room. The room it self is modern, bright and clean. Bed linen is lovely, soft and firm pillows on the bed so you can choose. Bathroom is great, mist free mirror, AMAZING shower!
Stayed 1 night in May 2022
Response from Caroline on 25 Jun 2022
Thanks for leaving us a great review Liam, we appreciate the feedback and we hope to see you again in the near future. Best wishes, Caroline.

6/10 Okay

Jid

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Actually I hv booked a double bedroom for 2 persons but they only offer 1 bottle of water and I set of tea cup coz she thought I check in in 1 person. I ask for an extra bottle she said not coz water is not available to guest. Until I told her my girl is coming over to sleep then she bring me an extra bottle. Once we moved in we found the room is not air conditioned. Since weather is getting hot, not recommend to move in in Summer
Stayed 2 nights in Jun 2022
Response from Caroline on 25 Jun 2022
Thankyou for leaving your review. Our housekeeping team set the rooms for 1 person as standard during the week and our reception team are able to supply another set of towels and another water bottle upon request if there are two people checking in. We hope to see you again in the future. Best regards, Caroline.

10/10 Excellent

Steven T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel .. great staff. Great value great Room
Amazing. From the front desk person. The perfect location. Great value. Amazing Breakfast.. spacious clean updated room. Comfy bed. . Thank you. We will return.
Stayed 2 nights in Jun 2022
Response from Caroline on 17 Jun 2022
Thankyou so much for your lovely review Steven, I shall share it with the team. We look forward to seeing you for any future visits to Guildford. Kind regards, Caroline.

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Jid

Stayed 1 night in May 2022
Response from Caroline on 15 May 2022
Thankyou for your review and the excellent score. We hope to see you again in the future. Best Wishes, Caroline.

10/10 Excellent

Andrew, Coulsdon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to the centre of Guildford, comfortable and clean room and a very nice breakfast.
Stayed 1 night in May 2022
Response from Maria-Hotel Manager on 9 May 2022
Good afternoon Andrew, thank you for taking time to review us today. We are very pleased to know that you enjoyed your stay with us and we hope to see you again soon. Kind regards, Maria

10/10 Excellent

Carly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay
Nice hotel, friendly staff, good breakfast.
Stayed 2 nights in May 2022
Response from Maria- Hotel Manager on 9 May 2022
Good afternoon Carly, thank you for your review and for visiting us again! We are very pleased that you enjoyed your stay and hope to see you again soon. Kind regards, Maria

10/10 Excellent

George, Southampton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and atmosphere, clean, tidy and quiet hotel and room, modern facilities and good amenities. Close walk to the city centre. Would stay again.
Stayed 1 night in Apr 2022
Response from Maria- Hotel Manager on 25 Apr 2022
Good afternoon George, thank you for your positive review! Our team is very pleased to know that you enjoyed your stay with us. We hope to see you again anytime soon. Best wishes, Maria

10/10 Excellent

Naadrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Extra costs!
It was very disappointing that because we booked through Hotels.com we then had to pay EXTRA for parking and breakfast.
Stayed 2 nights in Feb 2022
Response from Asperion Hotel on 15 Mar 2022
Thank you for your review, the costs are clearly detailed when choosing your accommodation. You can always enjoy the best rates, complimentary parking and breakfast by booking directly with us, it’s really that simple.