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Reviews of Hilton Garden Inn Glasgow City Centre

4 out of 5
Hilton Garden Inn Glasgow City Centre
Finnieston Quay, Glasgow, Scotland

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 1006 reviews" "
Rating 8 - Good. 337 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 42 out of 1006 reviews" "
Rating 2 - Terrible. 40 out of 1006 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff attentive and available
Stayed 1 night in Mar 2024
Response from Kirsty on 26 Mar 2024
Hi Collette,Thank you so much for your 5 out of 5 review!We hope to welcome you back again soon.Regards,Kirsty

4/10 Poor

John

Disliked: Staff & service, property conditions & facilities
Despite booking in advance I was given a disabled room that I did not require No TV in room which I raised with staff but was not fixed
Stayed 1 night in Mar 2024
Response from Sharon on 11 Mar 2024
Hi JohnThank you for your review. I have checked your reservation and it was an accessible room that was booked. The TV is on the wall so I am unsure of why there was no TV in the room when you stayed however I will get this looked into. Warm Regards

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could do with a couple of usb ports. Apart from that faultless
Stayed 1 night in Mar 2024
Response from Sharon on 11 Mar 2024
Thank You for the lovely Review, I am glad you enjoyed your stay. We look forward to welcoming you back in the future.Warm Regards

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is within very convenient walking distance to event venue Hydro. Check-in was quick & efficient. Room location was a little noisy(front facing & 2nd floor) but bearable for 'normal' city centre hotel limits. Limited options for dining within hotel(fully booked)& surrounding area is in need of development of cafe's/bars/eateries.
Stayed 1 night in Feb 2024
Response from Sharon on 4 Mar 2024
Thank you for your review. We take all comments on board and learn from them. We hope to welcome you back in the future to HGI Glasgow.Warm Regards

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good facilities and a nice breakfast.
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely night stay. First thought walking into our room was how clean it smelled, unfortunately this was ruined slightly by the sight of a big red stain on the carpet two steps in. Rolled over in the morning to see a dirty stain on the lamp - maybe something house keeping can look into. Bathroom was clean with a great water pressure shower. Had a good night sleep on a comfy bed with heavenly pillows. The concert we went to at night was within walking distance and if you don't mind walking some more there were lots of shops and bars a little walk along the river. Excellent surroundings for a picturesque Glasgow to walk out to in the morning.
Stayed 1 night in Feb 2024
Response from Sharon on 28 Feb 2024
Good MorningThank you for your lovely review. I have taken your comments and passed to the relevant managers. We hope to welcome you back to HGI again in the future. Warmest Regards

8/10 Good

SEAN

Stayed 1 night in Feb 2024
Response from Sharon on 27 Mar 2024
Hi SeanThank you for the great score review. We are glad you enjoyed your stay, We look forward to welcoming you back to HGI Glasgow in the future.Warm RegardsSharon

6/10 Okay

Jackie

Travelled with group
Liked: Cleanliness
Still an ok hotel but looking a bit sad (bedroom) since we last stayed pre-Covid.
Stayed 2 nights in Feb 2024
Response from HGI Glasgow on 12 Feb 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HGI Glasgow on 5 Feb 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

SANDRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel that was ideally placed for where we needed to be for our visit. The Drinks were on the Expensive side so be prepared. Great Staff throughout the hotel.
Stayed 1 night in Feb 2024
Response from HGI Glasgow on 5 Feb 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Cameron

Stayed 1 night in Jan 2024
Response from Sharon on 27 Mar 2024
Hi CameronThank you for the great score review. We are glad you enjoyed your stay, We look forward to welcoming you back to HGI Glasgow in the future.Warm RegardsSharon

8/10 Good

Iain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 16 Jan 2024
Thank you for the review. We are happy to hear that you had a good stay with us. We hope to see you back soon. Kind Regards, HGI Team

2/10 Terrible

Darin

Stayed 1 night in Dec 2023
Response from HGI Glasgow on 30 Jan 2024
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can rectify these issues. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

GORDON

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 10 Jan 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

william

Stayed 1 night in Dec 2023
Response from HGI Glasgow on 5 Jan 2024
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy booking. Every thing was convenient for what I was stop over for
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 21 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from HGI Glasgow on 20 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities
Unhappy customer
Private function on the day of arrival, therefore restaurant and main bar was closed. Room set up to provide a small menu, tables not numbered, no condiments on tables , staff unsure what arrangements were. Hotel could have emailed clients to forewarn the restaurant was closed. Customer service was poor.
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. We are sorry that your experience here was hindered and we will pass your comments along to the relevant teams. We hope to see you back soon. Kind Regards, HGI Team

4/10 Poor

Sherry

Stayed 2 nights in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can make sure this does not happen again. We hope to see you back soon. Kind Regards, HGI Team

4/10 Poor

Nicholas

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can rectify these issues. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfortunately my friend fell ill and we had to just stay in our room for one of the days however it was actually just fine to simply relax in a very comfortable and peaceful room
Stayed 2 nights in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope that your friend is well and has recovered. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

A

Stayed 1 night in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

6/10 Okay

Robert

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kirsty on 6 Dec 2023
Hi Robert,Thank you for letting us know about your stay. If there was anything we could have done to improve your stay with us, please let us know.Regards

8/10 Good

Christine

Stayed 1 night in Dec 2023
Response from Kirsty on 6 Dec 2023
Hi Christine,Thank you for letting us know how you enjoyed your stat and we look forward to seeing you again soon.Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Kirsty on 6 Dec 2023
Hi Stephen,Thank you for much for your 5 out of 5 review. We are so glad you enjoyed your time with us and we look forward to seeing you again soon.Regards,

10/10 Excellent

Elzabeth

Stayed 1 night in Dec 2023
Response from Kirsty on 6 Dec 2023
Hi Elzabeth,Thank you for much for your 10 out of 10 review. We are so glad you enjoyed your time with us and we look forward to seeing you again soon.Regards,

10/10 Excellent

evelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

6/10 Okay

David

Stayed 1 night in Dec 2023
Response from Kirsty on 6 Dec 2023
Hi David,Thank you for letting us know about your stay. If there was anything we could have done to improve on this for you, please let us know.Regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel , clean ,all staff pleasant well located for ovo hydro arena and walk in2 Glasgow just a few minor points like 4got to leave coffee and milk in room and carpet in hall slightly frayed but only minor will be back.
Stayed 1 night in Dec 2023
Response from Kirsty on 6 Dec 2023
Hi Alan,Thank you for letting us know about your stay. I am glad you enjoyed your time with us and look forward to welcoming you again.Regards,Kirsty

6/10 Okay

lorna

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are happy to hear that you had a good stay with us. Please do let us know what we can do to improve. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Karen

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Peter

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 30 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

2/10 Terrible

Deborah

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 30 Nov 2023
Thank you for the review. We are sorry to hear that your stay with us was not up to satisfaction. We hope to see you back soon so we can make it better. Kind Regards, HGI Team

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from HGI Glasgow on 21 Nov 2023
Thank you for the review. We are sorry to hear that you stay with us was not up to satisfaction. We hope that next time you stay we can make this better for you. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

JOHN

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 20 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

andy

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 20 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

2/10 Terrible

Linsey

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 19 Dec 2023
Thank you for the review. We are sorry to hear that you did not have a great stay with us. Please do let us know what went wrong so we can make sure this does not happen again. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Kris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly night staff
Stayed 2 nights in Nov 2023
Response from HGI Glasgow on 15 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us and had good interactions with our staff members. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Hailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
you get what you pay for :) nice location for walking to the ovo
Stayed 1 night in Nov 2023
Response from HGI Glasgow on 15 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us and had good interactions with our staff members. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HGI Glasgow on 15 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us and had good interactions with our staff members. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Kerrie

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Lorraine

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Donna

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

megan

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
£8 per day parking fee but it was on site. Warm welcome from the booking receptionist, v friendly and helpful, gave us a river view room which was nice. The room was tight and too small for the chair in it, but the bed comfortable. Our shower was stuck on cold but didn't discover that until the maintennance staff had gone home. Fixed v shortly after 9am the next day but it was still kind of lukewarm. Breakfast was standard fare but again staff v friendly. Not cheap but a convenient location especially if travelling by car and if attending SECC conferences.
Stayed 2 nights in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us and had good interactions with our staff members. We hope to see you back soon. Kind Regards, HGI Team

6/10 Okay

Adam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay for a night.
Staff at the hotel were pleasant and helpful. Condition of the rooms however was poor. The exterior of the hotel has been refurbished however the rooms are crying out for a refurb. Curtains had stains on them, carpet has seen better days. Bed was ok but overall the room was very tired. Hotel was ok for a night but would consider somewhere else if staying longer.
Stayed 1 night in Nov 2023
Response from Geo on 6 Nov 2023
Thank you for taking the time to share your feedback with us.We truly appreciate your kind words about the staff. We apologize foe any inconvenience caused by the condition of the rooms. We take your comments seriously- we are always striving to improve and your feedback helps us to do that.Thank you!Kind Regards,HGI Team

10/10 Excellent

Erin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the hydro, it was clean and also close to local restaurants
Stayed 1 night in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Anne

Travelled with family
Good Hotel
Great stay. Staff friendly and helpful. Room clean and facilities were good apart from a hairdryer which is useful if required. Breakfast was delicious and there was a hot and cold buffet to choose from. Will definitely come back.
Stayed 1 night in Nov 2023
Response from HGI Glasgow on 14 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We are also happy to hear that you enjoyed breakfast, this will be passed onto the relevant teams. We hope to see you back soon. Kind Regards, HGI Team

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from HGI Glasgow on 30 Nov 2023
Thank you for the review. We are happy to hear that you had a great stay with us. We hope to see you back soon. Kind Regards, HGI Team