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Reviews of The Carlton Hotel

3 out of 5
The Carlton Hotel
Marine Parade, Great Yarmouth, England

Reviews

7.8

Good

Rating 10 - Excellent. 59 out of 168 reviews" "
Rating 8 - Good. 49 out of 168 reviews" "
Rating 6 - Okay. 37 out of 168 reviews" "
Rating 4 - Poor. 14 out of 168 reviews" "
Rating 2 - Terrible. 9 out of 168 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

lindsay

Travelled with family
Liked: Cleanliness, staff & service
Excellent value for money. Staff lovely and the breakfast is great. It’s fairly basic in the room but it’s all we needed for a short break.
Stayed 2 nights in May 2024
Response from Carlton Hotel on 13 May 2024
Thank you for your review, I am pleased you had a good stay with us and found the hotel good value for money.

10/10 Excellent

David

Stayed 1 night in May 2024
Response from Carlton Hotel on 4 May 2024
Thank you for your review

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be booking again
Stayed 2 nights in Apr 2024
Response from Carlton Hotel on 4 May 2024
Thank you for your review, I am pleased you had a good stay with us.We look forward to seeing you again in the future

10/10 Excellent

Anthony

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another stay at the carlton for us.Once again the hotel staff were great.Really good nights rest,Nice and quite. A walk into town takes about 15 mins and is worth visiting
Stayed 2 nights in Apr 2024
Response from Carlton Hotel on 29 Apr 2024
Thank you for your review, I am pleased you had a good stay with us and found the hotel staff great.I look forward to welcoming you and Olivia back to the Carlton hotel in the future

4/10 Poor

Matt

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Supposed to pay on arrival and had already charged my card prior to arrival. Rooms very tired, tv didn’t work, carpets all thread bare. Needs a refurb
Stayed 1 night in Apr 2024
Response from Sonya on 22 Apr 2024
Thank you for your review, I am sorry your stay with us was not up to your expectations.I have passed all your comments on to the maintenance team.

10/10 Excellent

Anthony

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The short break we had at the carlton hotel was undoubtedly one of the best we have had. The hotel staff were so welcoming from the time we arrived to the time we left. A delicious breakfast was available to all guests.Please let me say the food was incredible. We will return to the carlton hotel on our next break without a moments hesitation. The room costs are amazing for what you get, The carlton in my opinion is doing a great at attracting guests to the hotel. Excellent work to all whom work at the carlton hotel to make our the guests holiday breaks memorable
Stayed 1 night in Apr 2024
Response from Sonya on 22 Apr 2024
Thank you for your very kind review, I am pleased you had a good short break with us and found all staff welcoming.I hope you come and stay with us again soon

6/10 Okay

Chelsea

Liked: Amenities
Disliked: Property conditions & facilities
The hotel was nice but it was a bit dated and needed a bit of tlc to the doors and walls. It was an all round lovely stay apart from the fire alarm going off at 1:30am and the breakfast was nice could maybe have had a few more options with what was there. The staff were helpful and friendly. But overall we had a lovely time and would come back again. For the price I didn’t expect anything more.
Stayed 3 nights in Apr 2024
Response from Sonya on 20 Apr 2024
Thank you for your review, I am pleased you had a lovely stay with us and found the staff helpful and good value for money.I am sorry you had to encounter the fire alarm being activated by another guest smoking in their room, but I am pleased to hear you would come and visit us again.

4/10 Poor

Harry

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed here for 2 nights and wouldn't stay any longer. The rooms are so outdated it's unreal and the worst I've ever stayed at. First is the carpet in the hallways- It's so old and ripped that it needs a refurb. Also the floors are so creaky it's about to break. Second is the bathroom. The shower rail and the shower head are completely loose. Literally they are all hanging off the wall. Finally the TV cable. We did not have a TV due to the ethernet cable port being broken. I literally shocked myself by touching it because it's live. Oh yeah and the noise in the room was like your ears ringing because they have a hyfire unit in the rooms. The only good thing was being so close to the seafront and free parking but that's it really.
Stayed 2 nights in Apr 2024
Response from Sonya on 19 Apr 2024
Thank you for your review, I am sorry your stay with us was not up to your expectations.I have passed all your comments onto the maintenance team. If you would have notified a staff member that you were having issues with your room we would have tried to rectify or give a room move.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpfull and cheerful, the was very good with a bath.had a breakfast which was good for the price.would go again.
Stayed 2 nights in Apr 2024
Response from Sonya on 14 Apr 2024
Thank you for your review, I am pleased you had a good stay with us and found the staff helpful.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities
Was a lovely stay, staff were friendly and helpful and had everything needed for a comfortable stay. Plenty of choice for breakfast and good value 3 course meal in the evening with good choices. My only negative would be the hotel is a little tired and the rooms could do with refreshing and updating.
Stayed 3 nights in Apr 2024
Response from Sonya on 14 Apr 2024
Thank you for your review, I am pleased you had a good stay with us and found the staff lovely and you had a comfortable stay.

8/10 Good

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
entertainment is within easy walking distance
Stayed 2 nights in Apr 2024
Response from Sonya on 14 Apr 2024
Thank you for your review, I am pleased you had a good stay with us and enjoyed the location.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness
Lovely hotel. We really loved our room and can’t wait to go back to same room. However, we didn’t like that the TV had no signal and no one bothered to sort the problem until day 3. Just after the sorted it, they can back again and took the booster away and we never had TB 4th say. It’s was so hard to get them solving such a small simple thing. Also no smile from staff. It was hard to translate what emotions they are giving.
Stayed 3 nights in Apr 2024
Response from Sonya on 12 Apr 2024
Thank you for your review, I am pleased you had a good stay with us and found the hotel lovely.I hope you come and stay with us again soon

8/10 Good

Jenny

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Just needed updating like new carpet and lick of paint new bathroom mind u .but ok for one night
Stayed 1 night in Apr 2024
Response from Sonya on 9 Apr 2024
Thank you for your review, I am pleased you had a good stay with us

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice clean and friendly
Stayed 1 night in Dec 2023
Response from Sonya on 2 Feb 2024
Thank you for your review, I am pleased you had a 10 out of 10 stay with us and found the hotel nice and clean and the staff friendly.

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
A pleasant stay in this wonderful old building set on the ‘Golden Mile’ in GY. Alright the room was a little tired it was very warm & the bed was very comfortable. The buffet style breakfast was very good. All in all it was a good stay & very good value for money. I’d happily recommend it & would stay there again.
Stayed 1 night in Dec 2023
Response from Sonya on 15 Dec 2023
Thank you for your review, I am pleased you had a good stay with us and found the hotel good value for money.I hope to see you again in the future

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dated and I was freezing
I’ve stayed here many times with work and I like the hotel - clean and tidy and traditional and it’s not expensive . But each stay it becomes apparent there is hardly any maintenance to the place. My room was large and when I opened the door, the large window was open / ajar and the room was freezing. I had to place a chair in front of the window to stop it blowing open as the mechanism is so old it no longer works. The radiators were off so it took all evening for the room to heat up - I was freezing. The toilet also is not fixed to the floor - it moved ! The whole hotel just lacks decent maintenance yet it was busy - bus loads of pensioners clearly loving it but the basics need sorting during the close season. Breakfast was excellent and staff always excellent.
Stayed 1 night in Dec 2023
Response from Sonya on 5 Dec 2023
Thank you for your review, as you have choose to write this review anonymously, and we have had no reports of any doors not closing properly or a toilet not fixed to the floor I cannot reply to any of your comments. I think if we were told about any maintenance issues in the rooms we would get the rectified promptly.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonya on 5 Dec 2023
Thank you for your 10 out of 10 review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sonya on 5 Dec 2023
Thank you for your 10 out of 10 review

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice staff Great location right next to the beach
Stayed 2 nights in Nov 2023
Response from Sonya on 28 Nov 2023
Thank you for your 5 out of 5 review, I am pleased you had a good stay with us and found the staff nice and the location great.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice clean room. Friendly staff. Good value for money.
Stayed 1 night in Nov 2023
Response from Debbie on 21 Nov 2023
Thank you for you review. we are glad you had a good stay with us. we look forward to seeing you again soonRegards Debbie

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great and very friendly nice stay for a few nights away
Stayed 2 nights in Nov 2023
Response from Debbie on 14 Nov 2023
Thank you so much for your great review, hopefully we will see you again

2/10 Terrible

STEPHEN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Got a few bed bug bites had to go hospital when I got back home as got infected and put on antibiotics.Under the bed hasn’t been hoovered for months very dirty.
Stayed 4 nights in Oct 2023
Response from Sonya on 8 Nov 2023
Thank you for your review, I am sorry your stay with us was not up to your expectations.All our housekeeping staff are fully trained in looking for bed bugs, and we haven't found anything.I hope you feel better soon

8/10 Good

Miro

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Sonya on 6 Nov 2023
Thank you for your 8 out of 10 review, I am pleased you had a good stay with us.

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were not good. Had a terrible smell and unable to open window. Very disappointed with this hotel. We won't be going back.
Stayed 1 night in Oct 2023
Response from Sonya on 23 Oct 2023
Thank you for your review, I am sorry your stay was not up to your expectations

8/10 Good

Stacey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sonya on 21 Oct 2023
Thank you for your review, I am leased you had a good stay with us.I hope you come and stay with us again in the future

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service
Staffing good, but needs money spending on it to improve the quality and decor
Stayed 2 nights in Oct 2023
Response from Sonya on 19 Oct 2023
Thank you for your review, I am pleased you had an ok stay with us and found the staff good.I hope you come and stay with us again in the future

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Upgraded to a sea view room. Modern looking bathroom. Spotlessly clean. Iron and ironing board in wardrobe. Corridors old and tired but the room certainly made up for it.
Stayed 1 night in Oct 2023
Response from Sonya on 19 Oct 2023
Thank you for your review, I am pleased you had a good stay with us and found the hotel spotlessly clean.I hope you come and stay with us again in the future

10/10 Excellent

nicole

Stayed 1 night in Oct 2023
Response from Sonya on 19 Oct 2023
Thank you for your 10 out of 10 review, I am pleased you had a good stay with us.

6/10 Okay

Mark

Travelled with group
Disliked: Property conditions & facilities
Yarmouth stay
Staff friendly. Hotel is run down. Needs painting refurb .Breakfast time odd.staff stand at the side watching you .Then come round with tea coffee. Like in old peoples home .food ok
Stayed 1 night in Oct 2023
Response from Sonya on 13 Oct 2023
Thank you for your review, I am pleased you had an ok stay with us and found the Staff friendly.I look forward to seeing you again soon

10/10 Excellent

Damir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Sonya on 11 Oct 2023
Thank you for your review, I am pleased you had a good stay with and gave your stay a 5 out of 5.

10/10 Excellent

Natalie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Was a beautifull hotel room was very very big would definitely come back
Stayed 1 night in Oct 2023
Response from Sonya on 9 Oct 2023
Thank you for your review, I am pleased you had a good stay with us and found your room big and beautiful.I look forward to seeing you again in the future.

2/10 Terrible

scotter

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Were do i start well the floor was creeky every step u made was a nightmare getting up for the loo in nite made so much noise then at half 6am was woken by pipes banging so loud it shook the room i went down to reception n told them only to be told its old building so u have to put up with it as nothing can do about itc
Stayed 2 nights in Oct 2023
Response from Sonya on 9 Oct 2023
Thank you for your review, I am sorry your stay with us was not up to your expectations.Unfortunately we are a very old building and like us all we all start to creak when we get older.Regarding the noisy pipes its the pressure build up when guests are having a shower, it is something we are looking into and I am sorry if it caused you any inconvenience.

10/10 Excellent

julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Second time here in a few months. Me and my daughter absolutely love this place. The rooms are big and comfy, all the staff including the cleaners were friendly and helpful. The breakfast was tasty and a good mix of food. The lift wasnt working the first day we got there which was a struggle for me as im disabled but the lady at the desk reassured me it would be fixed and working soon and come the next day it was! I couldnt fault this hotel and we cant wait to come back next year for my daughters birthday! Thank you everyone
Stayed 3 nights in Sep 2023
Response from Sonya on 3 Oct 2023
Thank you for your kind review, I am pleased you had another enjoyable stay with us and found all staff friendly and helpful.I look forward to seeing you again in the near future

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Failure to provide booked sea-view room
I booked a sea-view room at Carlton hotel (Great Yarmouth) on 23/9/23. When arrived, receptionist gave me a backyard- looking room (room number 7). They acknowledged that there was an error from Carlton room allocation. They asked me to call the manager to refund the difference. After few calls and speaking to different managers, they asked me to liaise with Hotels.com where I did the reservation. Carlton hotel ruined my weekend. They are wasting my time by asking me twice to phone back tomorrow. They could have told me to liaise with Hotels.com. They caused a great deal of inconvenience to me. I stayed at Carlton last month but I will simply stop booking at Carlton hotel.
Stayed 1 night in Sep 2023
Response from Sonya on 26 Sept 2023
Thank you for your review, I am sorry you didn't get your sea view as stated, we have offered you a refund for the Seaview which you can apply for through expedia as this is who you have booked and paid through.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was nice and staff was helpful
Stayed 2 nights in Sep 2023
Response from Sonya on 25 Sept 2023
Thank you for your kind 4 out of 5 review, I am pleased you had a good stay with us and found the breakfast nice and the staff helpful

10/10 Excellent

Lee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sonya on 26 Sept 2023
Thank you for your review, I am pleased you had a good stay with us

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sonya on 12 Sept 2023
Thank you for your review, I am pleased you had a good stay with us.Kind regards

8/10 Good

stacey

Travelled with family
Liked: Cleanliness, staff & service
A couple of days at the Carlton.
Hotel was good probably needs updating but that'd be true about many seaside hotels. Staff were very friendly and from what we saw very inclusive to the types of guests they had which is very good. Breakfast was ok standard amongst most hotels I've stayed in, maybe they could tweek it a little as sausage's did feel a little cheap but on the whole a very nice place to stay in a good location on the seafront with very friendly staff. 8/10
Stayed 2 nights in Aug 2023
Response from Sonya on 3 Sept 2023
Thank you for your review, I am pleased you had a good stay with us and found the staff friendly.I will pass all your comments on to the relevant departments.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Checking in
We only had a problem checking in 30 minutes late and 50 minutes for my daughter. Apart from that was lovely never had a problem before
Stayed 3 nights in Aug 2023
Response from Sonya on 29 Aug 2023
Thank you for your review, I am pleased you had another good stay with us. I am sorry your check in was slightly later than normal, this was due to staff sickness.I look forward to seeing you again in the future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely dreadful. Customer service shocking!!!
This is the worst hotel I’ve stayed in. Coast and country hotels have the lowest standards. The room I was given stank of stale smoke and damp. The bathroom smelled like leaking sewage. Was told I could not be moved to another room as hotel fully booked. The Evening receptionist managed to get me another room which did smell better but the next room had so many health and safety issues and in such disrepair. It was up 4 flights of stairs and the lift was out of order. When I complained and showed the Duty Manager the next morning, she was very dismissive and refused to give any kind of refund. Being an adhoc mystery shopper and worked in customer services myself, I was appalled at the dreadful standard of the hotel and lack of customer care from the Manager. There were coach loads of elderly and frail guests and they were struggling getting to their rooms with the lift out of action. I would not recommend anyone to stay there at all. A very bad experience!! Avoid coast and country hotels where possible!!
Light fittings coming off the walls
Toilet seat and lid very loose
Thick dust on fan
Lid not screwed down on bedside table
Stayed 1 night in Aug 2023
Response from Sonya on 31 Aug 2023
Thank you for your review, I am sorry your stay with us did not meet up to your expectations.I am sorry you found the manager on duty dismissive, having gone to the room and looked at all the H&S issues you pointed out, it was explained that the issues you would have been easily rectified if you would have reported it sooner.The lift was out of action for 1 night due to the doors being forced open, this caused the lift doors to go into lock mode. The lift engineer came out as soon as he could and the lift was back up and running.I apologise for any inconvenience that was caused during your stay, we take all comments seriously and will get them investigated.

6/10 Okay

Richard

Stayed 1 night in Aug 2023
Response from Sonya on 29 Aug 2023
Thank you for your review, I am pleased you had a good stay with us.

2/10 Terrible

Suzanne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor
Left without staying the night. Beds was flimsy and cheap. The cleanliness also was not good as the room smelt of urine in areas and cigarette butts under the bed. The bed moved when my 12 year old got on it. We left and travelled home instead
Stayed 1 night in Aug 2023
Response from Sonya on 28 Aug 2023
Thank you for your review, I am sorry your stay was not up to your expectations.I will investigate all your comments and pass them onto the relevant departments

8/10 Good

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities
The young lady on the bar last night was wonderful. Cant say the same for the 2 ladies that were on reception when i checked in. It was not a very worm welcome. No smiles. But still it waa pleasant. Breakfast was ok. Plates are very small so it ment you would have to do a few trips. Could help your self to anything apart from tea and coffee. Only got offered 1 cup. Overall i definitely would stay again. The room was ok. Dusty but clean. Bed was very comfortable. Skept like a log.
Stayed 1 night in Aug 2023
Response from Sonya on 28 Aug 2023
Thank you for your review, I am pleased you had a good stay with us and found the bar lady wonderful and the breakfast ok.I hope you come and stay with us again in the future.

8/10 Good

Georgia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Sonya on 23 Aug 2023
Thank you for your 8 out of 10 review, I am pleased you had a good stay with us.

6/10 Okay

Nina

I wasn't impressed with the bathroom. The toilet didn't flush very well. The shower curtain was grubby and mouldy along the bottom. No iron available in the room, I had to go to reception to request one. I then had to use the desk in the room to use as the ironing board
Stayed 1 night in Aug 2023
Response from Sonya on 21 Aug 2023
Thank you for your review, I am pleased you had a good stay with us. I will look into all your comments and pass them to the relevant departments

6/10 Okay

Alexandra

Travelled with group
Liked: Amenities
There was a lot of stains in the room on carpets and ceiling , could hear floor boards creaking from above floor quite loudly in the night. Staff were polite.
Stayed 1 night in Aug 2023
Response from Sonya on 21 Aug 2023
Thank you for your review, I am pleased you had a good stay with us and found the staff polite

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Cheap and cheerful
Great staff and good food, room could do with a good dust. Room was very warm
Stayed 1 night in Aug 2023
Response from Sonya on 21 Aug 2023
Thank you for your review, I am pleased you had an ok stay with us and found the staff great and the food good

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Had a brilliant few days away with my daughter at this hotel. We normally go to a camp site up the road but after staying here we will 100% be back next year. The room was a really good size, bathroom was a good size and we had a lively quiet sleep both nights. Yes some room atre out dated and our carpet could do with replacing but to me it looked like there in the middle of doing rooms up. Staff are all friendly and really helpfull and breakfast was lovely. Cant wait to come back
Stayed 2 nights in Aug 2023
Response from Sonya on 17 Aug 2023
Thank you for your review, I am pleased you had a brilliant stay with us and found the staff helpful and the breakfast lovely.I look forward to seeing you again next year

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and tidy staff helpful room was nice beeakfast was nice didnt like tou coupdnt get your own rltea and coffee one moening never had any
Stayed 3 nights in Aug 2023
Response from Sonya on 15 Aug 2023
Thank you for your review, I am pleased you found the hotel clean and tidy and the staff helpful.

8/10 Good

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, lovely room on the second floor. Nice breakfast and friendly staff. The only downside was the fact the room wasnt ready for the 3pm check in.
Stayed 1 night in Aug 2023
Response from Sonya on 14 Aug 2023
Thank you for your review, I am pleased you enjoyed your stay with us and found your room lovely and the staff friendly.I hope you come and stay with us again soon